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helias Cruz

Helias Cruz is an enthusiastic restaurant manager seeking a new managerial position. He has over 5 years of experience as an assistant and restaurant manager, with a proven track record of maximizing guest satisfaction, profitability, and operational efficiency. His skills include ensuring high food quality and service standards, controlling costs and labor, recruiting and developing staff, and resolving customer complaints. He is passionate about providing excellent customer service and creating a great atmosphere.

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Helias Cruz RestaurantManager/AssistantGeneralManager PERSONAL SUMMARY An enthusiastic manager with drive, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards offood and service and also present a positive and fashionable image of the business. Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience. I am seeking a challenging position in a business environment with an established team that will utilize my work skills, appreciate my experience, and reward hard work and personal achievement with stability and opportunity for increased responsibility. WORK EXPERIENCE Denny’s- Restaurant Restaurant/ Assistant General Manager August 2013 - Present Managing a high volume restaurant & improving restaurant business as well as employees.. Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service. Duties:  Ensuring the highest standards offood and beverage service.  Keeping control of labor and food costs.  Ensuring Health & Safety and also hygiene procedures & standards are maintained. Having an in-depth knowledge of all menus.  Responsible for recruiting, training & developing restaurant staff.  Conduct pump up’s daily to inform employee’s sales goals and projections  Dealing with and resolving customer complaints.  Give legendary customer service, by providing excellence in every visit Maximizing all business opportunities to drive sales.  Communicating with the kitchen staff to ensure efficient food service.  Ability to create a great atmosphere & be a inspirational host.  Compliant with state and federal labor laws  Monitoring sales and then writing informative reports for the restaurant owners. KEY SKILLS AND COMPETENCIES Strong motivational and influential people skills. AREAS OF EXPERTISE Quality control Strategic planning Health & safety Cost control Customer focused Customer care PROFESSIONAL First Aid Certificate ServeSafe Certified PERSONAL SKILLS Energetic Engaging personality Excellent communicator Passionate PERSONAL DETAILS Helias Cruz 22 2443 Orange, Riverside,CA 92501 T: 951 565 3859 E: helias_cruz@live.com DOB: 05/09/1992
Manage crew of 45 in a fast pace deadline driven atmosphere. Control cost and expenses to maximize profitability Full knowledge of P&L, POS functions and financial process Enthusiasm for providing a great service. Learn menu and systems effectively and efficiently. An eye for detail and the ability to drive consistent brand standards. Experience of managing people and driving business performance.

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helias resume2 (2)-1 (1)

  • 1. Helias Cruz RestaurantManager/AssistantGeneralManager PERSONAL SUMMARY An enthusiastic manager with drive, determination and a proven ability to ensure that a restaurant operates efficiently and profitably. Having a track record of maximizing guest satisfaction and profitability whilst maintaining high standards offood and service and also present a positive and fashionable image of the business. Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience. I am seeking a challenging position in a business environment with an established team that will utilize my work skills, appreciate my experience, and reward hard work and personal achievement with stability and opportunity for increased responsibility. WORK EXPERIENCE Denny’s- Restaurant Restaurant/ Assistant General Manager August 2013 - Present Managing a high volume restaurant & improving restaurant business as well as employees.. Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service. Duties:  Ensuring the highest standards offood and beverage service.  Keeping control of labor and food costs.  Ensuring Health & Safety and also hygiene procedures & standards are maintained. Having an in-depth knowledge of all menus.  Responsible for recruiting, training & developing restaurant staff.  Conduct pump up’s daily to inform employee’s sales goals and projections  Dealing with and resolving customer complaints.  Give legendary customer service, by providing excellence in every visit Maximizing all business opportunities to drive sales.  Communicating with the kitchen staff to ensure efficient food service.  Ability to create a great atmosphere & be a inspirational host.  Compliant with state and federal labor laws  Monitoring sales and then writing informative reports for the restaurant owners. KEY SKILLS AND COMPETENCIES Strong motivational and influential people skills. AREAS OF EXPERTISE Quality control Strategic planning Health & safety Cost control Customer focused Customer care PROFESSIONAL First Aid Certificate ServeSafe Certified PERSONAL SKILLS Energetic Engaging personality Excellent communicator Passionate PERSONAL DETAILS Helias Cruz 22 2443 Orange, Riverside,CA 92501 T: 951 565 3859 E: helias_cruz@live.com DOB: 05/09/1992
  • 2. Manage crew of 45 in a fast pace deadline driven atmosphere. Control cost and expenses to maximize profitability Full knowledge of P&L, POS functions and financial process Enthusiasm for providing a great service. Learn menu and systems effectively and efficiently. An eye for detail and the ability to drive consistent brand standards. Experience of managing people and driving business performance.