H1N1 & IT Continuity
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H1N1 in business continuity will rely on technology. Communications continuity will ONLY WORK if based on technologies that are currently in use. Technologies instituted during a pandemic will produce catastrophic failures. This presentation take a CIO view of technologies and staff related issues.
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H1N1 & IT Continuity
- 1. BeyondmorTarTechnology & Business SurvivalH1N1 & Beyond Christopher Duffy, CISSP
- 2. “Enhance Communications & Information Technology Infrastructures as needed to support employee telecommuting and remote customer access”checklist item #23www.pandemicflu.gov
- 3. GoalsMinimize DisruptionsEnsure ServicesAppear InvisiblePlan for the Worst“Address workforce absenteeism rates of 40% or higher” -Roberta Witty, Gartner Group 4/26/09
- 6. AssessmentsStaffExpertiseCore Technologies & ServicesInventoryHardwarePeoplewareBandwidth
- 7. Do it NOW!Communications continuity will ONLYWORK if based on technologies that arecurrently in use.Technologies instituted during a pandemic will produce catastrophicfailures.
- 8. Technical DefinitionsEnterprise- A network comprised of smaller networks/satellites which interface with each other as well as a central database and many workstations. VPN-Virtual Private Network. Creates a secure connection or tunnel between two networks using ( Home and the Office) the Internet.PSTN-Public Switched Telephone Network. Worldwide telephone network.POTS- Plain Old Telephone Service. Voice grade service for home and small business. Also referred to as Analog
- 9. Technical DefinitionsPBXPrivate Branch eXchange. Telephone network used within an enterprise. Telephone system is within the organization rather than depend on the phone company. Common in larger businesses.SOHOSmall Office Home Office. A small home office or virtual office environment, connected to larger organization with same services and technologies.
- 12. CorporateNetworkHow VPN WorksWired or Wireless LANAccess PointHacker/VirusDenied AccessVPN Remote RouterVPN Head-end RouterPhoneInternet Encrypted VPN TunnelTeleworkers have the same services at home as at their office desktop
- 13. VPN Big Picture
- 14. CIO FocusPrioritize critical applications & functionsWhat is essentialWhat can be taken off IT’s plateIdentify staffing for critical applications / functionsBuild depth through cross trainingWork with HR to create alternative work schedules and a web-worker programContinuity planning for your computer systems and workforceMaintain a healthy work environmentHand Sanitizers & TissuesStaff workstationsBy ElevatorsCommon Areas
- 15. Risks Extended NetworkOutside of Physical ControlTheftSoftwareHome NetworksDataRemote AccessStaff
- 16. Remote ControlLaptopsMaster ImagesEndpoint ControlPhysical ControlSoftwareOn a StickSecure Web download siteVPNVirusRemote Support Tools
- 17. IT Prep 101Internal RelationshipsHuman ResourcesFacilitiesHelp DeskCalling TreesInclude IMWeb EmailData CentersDirect & Remote AccessStress TestWeb AppsVPNTeleworkingCitrix /RemoteVirtual ApplicationsWeb Conferencing
- 18. IT Prep 201Broadband @ HomeX TrainCritical VendorsWhat is their planHow can they helpDegradation PlanStaffing Levels & HoursWhat Point is critical MassPEOPLE FIRST!
- 19. Good StuffResourceshttp://www.pandemicflu.gov/professional/business/index.html#criticalWeb CommunicationsCisco Webexwww.webex.comAdobe Connect www.adobe.com/products/acrobatconnectproCitrix Gottomeetingswww.gotomeetings.comConferencecallwww.conferencecall.comDimdimwww.dimdim.comShared SpacesGoogle docs docs.google.comProjectspaces.com www.projectspaces.com
- 20. More Good StuffVoiceSkype www.skype.comEndpoint ControlControl Guard www.controlguard.comTheft ControlComputracewww.absolute.com
- 21. ConclusionStart NowStress TestCoordinate with HRLeverageMaster DR PlanStaff Relationships