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The Role of GIS in NG9-1-1

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GeCo in the Rockies

The document discusses the role of geographic information systems (GIS) in Next Generation 9-1-1 (NG9-1-1). GIS will play a critical role by providing location data for 9-1-1 call routing and validation. Several states and regions are implementing or planning NG9-1-1 GIS systems to support geo-spatial call routing and location validation functions. Standards-compliant GIS data will need to be aggregated and managed to support new NG9-1-1 capabilities.

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The Role of GIS In NG9-1-1 GeCo in the Rockies 2014 Conference
Presenter Introduction Stacen Gross •Regional Sales Consultant with GeoComm. Inc. •Based in Omaha, NE area •Involved in public safety consulting and technology for 20 years •APCO Corporate Commercial Advisory Member – Iowa & Nebraska Chapters
Today’s Agenda •9-1-1 Evolution •NG9-1-1 Overview •Role of GIS in NG9-1-1 •Is Anyone Using NG9-1-1 GIS Technology Today •Is Anyone Planning For NG9-1-1 GIS Technology •Data Standards •Next Steps •NG9-1-1 GIS Data Maintenance
9-1-1 Evolution Then to Now
9-1-1 Evolution
E9-1-1 Call Routing Today Public Safety Answering Point Telco SR 911 & Map Servers PSAP Call Taker Workstations ALI Database Wireless Carriers VoIP Carriers Landline Carriers  Existing 911 Infrastructure is very limited  Not compatible with new communications technologies  Lack of redundancy
GIS & 9-1-1 Today Public Safety Answering Point Telco SR 911 & Map Servers PSAP Call Taker Workstations ALI Database Wireless Carriers VoIP Carriers Landline Carriers  GIS is used at the end of call processing to graphically display location information to call takers  Landline Calls  Wireless Phase I and II  CAD Incidents
GIS Use in 9-1-1 9-1-1 System Usage GIS Data Quality Needed Frequency of GIS Data Updates Enhanced 9-1-1 (Today) Tactical Locating 911 Calls Locating CAD Incidents Automatic Vehicle Location Unit Recommendation Routing from “A” to “B” Near Perfect Preferred As Frequent as Possible NG9-1-1 911 Call Delivery Validation of Service Orders Call Routing Near Perfect Critical Near Real-Time Today…
GIS Use in 9-1-1 …and Tomorrow 9-1-1 System Usage GIS Data Quality Needed Frequency of GIS Data Updates Enhanced 9-1-1 (Today) Tactical Locating 911 Calls Locating CAD Incidents Automatic Vehicle Location Unit Recommendation Routing from “A” to “B” Near Perfect Preferred As Frequent as Possible NG9-1-1 911 Call Delivery Validation of Service Orders Call Routing Near Perfect Critical Near Real-Time
Wireless 9-1-1 Created Need For GIS Integration
Minimum Requirements To Map 9-1-1 Calls…Today •Roads Centerline Layer •Emergency Service Zone Layer •Community Boundary Layer
NG9-1-1 Overview The Future Is Now
Important Definitions ESInet An ESInet is a managed IP network that is used for emergency services communications, and which can be shared by all public safety agencies. It provides the IP transport infrastructure upon which independent application platforms and core functional processes can be deployed, including, but not restricted to, those necessary for providing NG9-1-1 services ECRF A functional element in an ESInet which is a LoST protocol server where location information (either civic address or geo-coordinates) and a Service URN serve as input to a mapping function that returns a URI used to route an emergency call toward the appropriate PSAP for the caller’s location or towards a responder agency. http://www.nena.org/?page=Glossary
Important Definitions LIS A Location Information Server (LIS) is a functional entity that provides locations of endpoints. A LIS can provide Location-by-Reference, or Location-by-Value, and, if the latter, in geo or civic forms. A LIS can be queried by an endpoint for its own location, or by another entity for the location of an endpoint. In either case, the LIS receives a unique identifier that represents the endpoint, for example an IP address, circuit-ID or MAC address, and returns the location (value or reference) associated with that identifier. LVF Location Validation Function - A polygon in a GIS system, ECRF or other ESInet element that validates the location of an emergency call for service in the LIS. SIF Spatial Information Function - A specialized form of GIS with appropriate interfaces and/or replication used for the provisioning of GIS data into the ECRF/LVF. http://www.nena.org/?page=Glossary
What is NG9-1-1… “An IP-based replacement or modernization for E9-1-1 features and functions, supporting all sources of emergency access to the appropriate public safety agency (or agencies), operating on managed, multi- purpose IP networks, and providing expanded multimedia data capabilities for PSAP’s and other emergency communications entities.”
Why NG9-1-1? •The existing 9-1-1 Infrastructure is 40 years old •Changes in personal communication technologies are accelerating the obsolescence of the current 9-1-1 system •Wireless 9-1-1 and VoIP were made to fit
Why NG9-1-1… •Think of our current 9-1-1 infrastructure as a “dial up internet connection” and NG9-1-1 as a “broadband connection”
Why NG9-1-1… •A generation has grown up not only with words, but with pictures and videos as well
Why NG9-1-1… •Many people with hearing and speech disabilities have abandoned TDD in favor of text messaging
NG9-1-1 in a Nutshell •Region-wide or statewide IP communications networks •Emergency Services IP Network (ESInet) •Voice, call back number, location information – all data – sent with call and delivered to the PSAP •Standards-based to allow ESInets to be interconnected •Imagine call transfers from one end of Idaho to the other, or Florida to Oregon for that matter… •Immediately accommodates new technologies as they emerge •Allows text, video, images, telematics, etc. to be transmitted to the PSAP; could allow data to pass from the PSAP to field responders and/or to emergency care facilities
Border Control Function (BCF) Location Information Server (LIS) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning Service Order Input LIS asks: “Is this location valid in GIS?” LVF replies: “Yes” or “No” ESInet Location Sent with Call ESRP asks: “Where do I route the call?” ECRF replies: “Route to PSAP A” Caller Location Mapped in Dispatch Mapping Application Location Stored for Call in LIS Call Routed to PSAP A Pre-Call For Service Actual Call for Service Ongoing GIS Data Management / Provisioning
So, What Is The Role Of GIS… It’s The Foundation, and Here’s Why… ECRF PRF ESRP LIS LVF BCF
Border Control Function (BCF) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Location Information Server (LIS) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning NG9-1-1 GIS
MSAG? The Master Street Address Guide (MSAG) validates the location, PSAP routing and determines correct Emergency Responders for a given location
ALI Database? Today, the telephone companies or communications services providers are the source for the ALI database. Some use a third party vendor such as Intrado or TCS.
E-911 Location Validation 3208452738 2341 240th ST, ALBANY 3202400040 601 ST GERMAIN, SAINT CLOUD 2622423577 OAK AVE, ST JOSEPH 4246280188 VALLY RD, JONESDALE 1000-1999, 240TH ST, ALBANY, ALBANY, ESN 1 2000-2999, 240TH ST, ALBANY, ALBANY, ESN 1 3000-3999, 240TH ST, ALBANY, ALBANY, ESN 2 4000-4999, 240TH ST, ALBANY, ALBANY, ESN 2 ALI Database MSAG The calling party telephone number is associated with a record in the ALI Database containing the callers address. This address is then validated against the appropriate MSAG to for the jurisdiction. The MSAG also identifies what emergency services providers should be assigned to the specific address.
LIS PASS: 2123 CAROLINA BEACH RD PASS: 1099 LAKE SHORE DR W FAIL: 23577 OAK AVE FAIL : 80188 VALLY RD LVF ? NG9-1-1 Location Validation ?
Border Control Function (BCF) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Location Information Server (LIS) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning Location Validation Function (LVF)
GIS Replaces The MSAG
Is your GIS Data good enough to replace your MSAG? !
E-911 Call Routing 3208452738 = PSAP A 3202400040 = PSAP A 2622423577 = PSAP B 4246280188 = PSAP C 1000-1999, 240TH ST, ALBANY, ALBANY, ESN 1 2000-2999, 240TH ST, ALBANY, ALBANY, ESN 1 3000-3999, 240TH ST, ALBANY, ALBANY, ESN 2 4000-4999, 240TH ST, ALBANY, ALBANY, ESN 2 3208452738 2341 240th ST, ALBANY 3202400040 601 ST GERMAIN, SAINT CLOUD 2622423577 OAK AVE, ST JOSEPH 4246280188 VALLY RD, JONESDALE Selective Routing Database ALI Database MSAG
NG9-1-1 Call Routing -77.3234, 32.3234 urn:service:sos Subscriber Calling 9-1-1 Locate call on map of routing boundaries Send call to PSAP A SIP: Voice, data, location
Geo-Spatial Call Routing
Border Control Function (BCF) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Location Information Server (LIS) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning Emergency Call Routing Function (ECRF)
NG9-1-1 “National” Call Routing ESInet Domain - National / State Level ESInet - Regional / Local Level i3 PSAP 9-1-1 Call Origination VoIP Cellular PSTN Enterprise 9-1-1 Call Taking System ESRP ECRF ESRP ECRF Coarse Grain GIS Fine Grain GIS Location Info Services © 2009 GeoComm, Inc. All rights reserved
Border Control Function (BCF) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Location Information Server (LIS) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning GIS Data Sourcing, Management, Provisioning and Spatial Information Function (SIF)
Is Anyone Using NG9-1-1 GIS Technology Today? Yes, No, Maybe…
•Fully operational June 2014 •GIS-Based Call Routing (ECRF) •Service Order Location Validation (LVF) •GIS Data Management & Workflow Tools •Network-Based 9-1-1 Call Taking •Network-Based Dispatch Mapping State of Maine 1.3 million population 16 counties 26 PSAPs
North Central Texas Council of Governments (NCTCOG) – Dallas/Fort Worth Region 6.7 million population 16 counties 44 PSAPs 1.1 million 9-1-1 calls annually •Implementing Now •GIS-Based Call Routing (ECRF) •GIS Data Management & Workflow Tools •Network-Based 9-1-1 Call Taking •Network-Based Dispatch Mapping
Is Anyone Planning For NG9-1-1 GIS Technology? Yes!
State of South Dakota 833,000 population 66 counties 29 PSAPs Development of a seamless statewide GIS basemap GIS data model and workflow consulting GIS data aggregation Quality Control NG9-1-1 system provisioning Ongoing managed services Optional ECRF/LVF
•Statewide GIS Data Development Project •Road Centerlines •Address Points •Verification Fieldwork •Statewide GIS Data Management System •ArcGIS Server Based Tools For Change Requests •Centralized Data Editing State of North Dakota 700,000 population 53 counties 23 PSAPs
State of Kansas GIS GAP Analysis State selection of 5 vendors for remediate data clean-up Estimated project cost $4 million Planned RFP’s: Statewide ESINet Deployment 3 in-state data centers Anticipated costs $3 million Annual Separate RFP for functional GIS components and SIF Managed services 2.9 million population 105 counties 112 PSAPs
State of Iowa •Existing ESINet for wireless 9-1-1 call delivery •Tabular call routing, want to transition to GIS call routing •GIS Activities •Establish statewide NG9-1-1 GIS standards •Assess the existing GIS map data layers at a local level to determine suitability for use in the State of Iowa’s NG9-1-1 system. •Grant funds to PSAP’s to make updates to GIS data 3.07 million population 99 counties 117 PSAPs
Texas Commission on State Emergency Communications (CSEC) – Statewide Serving 224 of the States 254 counties; 893,000 Road Centerlines Over 6.8 million 9-1-1 calls annually Statewide Implementation State 9-1-1 Coordinating Agency 12 member Commission Appointed by the Governor, Lieutenant Governor, and Speaker of the House Diverse Mix of 9-1-1 Entities 51 Emergency Communication Districts 23 Regional Planning Commissions (COGS) Current Projects: Statewide SIF Implementation Coalescing data from the COGS Managed Services Live feed to ESInet LVF and future ECRF Planned RFO’s: Statewide ALI-LVF Services IP based Call Routing
State of New York Department of Homeland Security •Online Editing System for managing statewide address point layer •Web DMS •GIS Change Requests •GeoLynx DMS •Does not include NYC Population 11 Million 57 Counties
Commonwealth of Massachusetts •RFP •ESINet •Spatial Information Function (SIF) •Managed GIS Services •Workflow Consulting •GIS Transformation •Online GIS Editing •Power Desktop Editing •911 Equipment •Call Mapping Population 6.46 Million Over 250 PSAPs Approximately 800 9-1-1 Workstations
Memphis Nashville Chattanooga Knoxville State of Tennessee NetTN developed for all branches of government, schools and NG9-1-1 Serves as backbone for NG9-1-1 NG9-1-1 based on NENA i3 Standards Four Aggregation Points Two NetTN Control Centers All ECDs Connected to NetTN All ECDs Updated with NG9-1-1 Equipment Seamless GIS Data Format Tennessee Information for Public Safety (TIPS) Required NG9-1-1 GIS Data Standards Annual GIS Audits GIS Data Synchronization Incentive Funding Next Steps GIS Based Call Routing Wireless Wireline 6.5 million population 95 counties 100 PSAPs
State of Vermont Early adopter of NG911 nationwide, especially text to 9-1-1 State Enhanced 9-1-1 Board Universal Service Fund (USF) Scope: Statewide system with improved GIS functionality (future) State has only 28 call-taker positions Using a hosted NG911 IP network platform Text to 9-1-1 running natively through the CPE Vastly improved access to the deaf and hard-of-hearing community. All PSAP locations back up each other for all 9-1-1 calls. 626,000 population 14 counties 8 PSAPs
State of Washington Early EsiNet Adopter Puchased in 2009 Statewide inoperable communication only became available in 2013 Current EsiNet is incapable of geospatial call routing. Current Projects Description: Hosted CPE Pilots ongoing Bandwidth cost are very high GIS Data Synchronization Less than 40% of the Counties have synchronized their GIS data Future Objectives: Emphasis on GIS data clean-up Third party assessment of EsiNet Security 6.9 million population 39 counties 65 PSAPs
•Iowa •Nebraska •Massachusetts •North Dakota •New York •Tennessee •Kansas •Virginia •Texas Statewide Address Points Development Initiatives
Standards… Unique & Evolving
NENA’s NG9-1-1 Standards •08-003 Detailed and Functional Specifications for the NENA i3 Solution -stage 3 •75-001 NG Security •75-502 NG-SEC Checklist •71-001 NG Additional Data •71-502 NG Policy Rules •77-501 NG Transition Plan •71-003 NG GIS Data Model •70-002 NG Data Management •70-003 Provisioning and Maintenance of GIS data to ECRF/LVF http://www.nena.org/?page=Standards
Draft NENA Standards •Road Centerlines •PSAP Boundaries •Emergency Service Boundaries Required Data •Site/Structure Address Points •Road Name Alias Table •State Boundary •County Boundaries •Municipal Boundaries •Cell Sector Locations Highly Recommended Data •Railroad Lines •Hydrography Lines •Hydrography Polygons •Unincorporated Community Boundaries •Mile Marker Points Optional Data
Road Centerlines MSAG Centerline Required Data Centerline Attributes
PSAP Boundaries Required Data
Emergency Services Boundaries •Law Enforcement Agency Boundaries •Fire Service Area Boundaries •Medical Service Area Boundaries Required Data
Address Point Layer Highly Recommended Data
Develop/Enhance Address Points Spatial Are all points there? Are they in the right place? Attribute Are the addresses associated with the points correct? Do naming conventions match the current MSAG? Highly Recommended Data
Townhome Row Housing: Each row has an address and then unit letter. Strip Mall/Business Complex: Businesses connected to one another. Multi-Unit/Tenant Point Locations Highly Recommended Data
Point Data Can Become More Important & Useful In NG9-1-1 •Sub address elements •Shopping Malls •College Campus •Apartment Complexes Address and Unit Numbers Entrances to Buildings Highly Recommended Data
Road Name Alias Table •Road otherwise known as….. •Mapping applications now smart enough to validate and verify alternative road and place names Highly Recommended Data
Address ranging is not always accurate for location validation or call routing Highly Recommended Data
Highly Recommended Data
Cell Site & Sectors •Phase I Cell Sector Layer •Polygon attributed with unique ID •Phase II failure default Highly Recommended Data
Optional Layers •Railroad Lines •Hydrography Lines •Hydrography Polygons •Unincorporated Community Boundaries •Mile Marker Points •Other Data •Parcels •Building Footprint •Utilities
State of Iowa •GeoComm retained for strategic planning process and standards development – Standards Completed June 2014 •Required Layers •Road Centerline •Site/Structure Address Points •PSAP Boundaries •Emergency Service Boundaries •Authoritative Boundaries •Highly Recommended Layers •Road Name Alias Table •State Boundary •County Boundary •Municipal Boundary •Cell Sector Locations http://homelandsecurity.iowa.gov/programs/e_911.html
State of Kansas •Kansas 9-1-1 Coordinating Council – GIS Subcommittee May 2014 •Required Layers •Road Centerline •Address Points •Authoritative Boundaries •Emergency Service Boundaries •Road Alias Table •Recommended Layers •State Boundary •County Boundary •Municipal Boundary •Cell Sector Locations http://www.kansas911.org/108/Geographic-Information-Services
Next Steps… How Can I Prepare?
What Can I do NOW to Prepare? •Inventory your available GIS Data •Develop / Enhance •Centerline •Address Points •Emergency Service Boundaries •Analyze GIS Data and its synchronization to MSAG and ALI
Is your Road Centerline Ready? MSAG GIS •MSAG synchronization with GIS centerline data •What is the current match rate •Do you have ESN, Community, Zip L/R attributes
NG9-1-1 GIS Data Maintenance Data Is Maintained & Managed Locally…How Does It Get Provisioned Regionally, Statewide & Nationally?
County Region Statewide GIS Data Maintenance Workflows
TRIGGER PROCESS STEPS WHO? HOW? WHEN? GIS Data Maintenance Workflows
NG9-1-1 Enterprise GIS Data Management System
In-House vs. Managed Service Local Authoritative Sources: Towns, Cities, Counties, etc. NG9-1-1 GIS Managed Service: Regional or State Data Aggregation, Provisioning, and Monitoring Provisioning to ECRF, LVF, and Existing PSAP Mapping Systems •CD, Paper, Portal Upload, Esri geodatabase replication •Data normalization to common schema •QA/QC •Coalescing (“Quilting”) •Provisioning •Performance monitoring and feedback ECRF PSAP 9-1-1 and CAD Mapping Systems LVF
Spatial Information Function Download the GeoComm White Paper on SIF http://www.geo-comm.com
Things To Consider With Regard to GIS & NG9-1-1… •Local authorities engaged in GIS data management for 9-1-1 want choices… •FTP servers for transferring GIS files into the system •Web portals for data management and reporting •Direct enterprise GIS replication •Third party outsourced GIS data management •Online data management tools
Things To Consider With Regard to GIS & NG9-1-1… •Local authorities want to mitigate risk associated with provisioning their GIS data into the NG9-1-1 network core… •NG9-1-1 GIS data model expertise •24x7x365 mission critical GIS support •Track performance measurements •Public data access •Access to hosted services in exchange for shared data
The Role of GIS in NG9-1-1

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The Role of GIS in NG9-1-1

  • 1. The Role of GIS In NG9-1-1 GeCo in the Rockies 2014 Conference
  • 2. Presenter Introduction Stacen Gross •Regional Sales Consultant with GeoComm. Inc. •Based in Omaha, NE area •Involved in public safety consulting and technology for 20 years •APCO Corporate Commercial Advisory Member – Iowa & Nebraska Chapters
  • 3. Today’s Agenda •9-1-1 Evolution •NG9-1-1 Overview •Role of GIS in NG9-1-1 •Is Anyone Using NG9-1-1 GIS Technology Today •Is Anyone Planning For NG9-1-1 GIS Technology •Data Standards •Next Steps •NG9-1-1 GIS Data Maintenance
  • 6. E9-1-1 Call Routing Today Public Safety Answering Point Telco SR 911 & Map Servers PSAP Call Taker Workstations ALI Database Wireless Carriers VoIP Carriers Landline Carriers  Existing 911 Infrastructure is very limited  Not compatible with new communications technologies  Lack of redundancy
  • 7. GIS & 9-1-1 Today Public Safety Answering Point Telco SR 911 & Map Servers PSAP Call Taker Workstations ALI Database Wireless Carriers VoIP Carriers Landline Carriers  GIS is used at the end of call processing to graphically display location information to call takers  Landline Calls  Wireless Phase I and II  CAD Incidents
  • 8. GIS Use in 9-1-1 9-1-1 System Usage GIS Data Quality Needed Frequency of GIS Data Updates Enhanced 9-1-1 (Today) Tactical Locating 911 Calls Locating CAD Incidents Automatic Vehicle Location Unit Recommendation Routing from “A” to “B” Near Perfect Preferred As Frequent as Possible NG9-1-1 911 Call Delivery Validation of Service Orders Call Routing Near Perfect Critical Near Real-Time Today…
  • 9. GIS Use in 9-1-1 …and Tomorrow 9-1-1 System Usage GIS Data Quality Needed Frequency of GIS Data Updates Enhanced 9-1-1 (Today) Tactical Locating 911 Calls Locating CAD Incidents Automatic Vehicle Location Unit Recommendation Routing from “A” to “B” Near Perfect Preferred As Frequent as Possible NG9-1-1 911 Call Delivery Validation of Service Orders Call Routing Near Perfect Critical Near Real-Time
  • 10. Wireless 9-1-1 Created Need For GIS Integration
  • 11. Minimum Requirements To Map 9-1-1 Calls…Today •Roads Centerline Layer •Emergency Service Zone Layer •Community Boundary Layer
  • 12. NG9-1-1 Overview The Future Is Now
  • 13. Important Definitions ESInet An ESInet is a managed IP network that is used for emergency services communications, and which can be shared by all public safety agencies. It provides the IP transport infrastructure upon which independent application platforms and core functional processes can be deployed, including, but not restricted to, those necessary for providing NG9-1-1 services ECRF A functional element in an ESInet which is a LoST protocol server where location information (either civic address or geo-coordinates) and a Service URN serve as input to a mapping function that returns a URI used to route an emergency call toward the appropriate PSAP for the caller’s location or towards a responder agency. http://www.nena.org/?page=Glossary
  • 14. Important Definitions LIS A Location Information Server (LIS) is a functional entity that provides locations of endpoints. A LIS can provide Location-by-Reference, or Location-by-Value, and, if the latter, in geo or civic forms. A LIS can be queried by an endpoint for its own location, or by another entity for the location of an endpoint. In either case, the LIS receives a unique identifier that represents the endpoint, for example an IP address, circuit-ID or MAC address, and returns the location (value or reference) associated with that identifier. LVF Location Validation Function - A polygon in a GIS system, ECRF or other ESInet element that validates the location of an emergency call for service in the LIS. SIF Spatial Information Function - A specialized form of GIS with appropriate interfaces and/or replication used for the provisioning of GIS data into the ECRF/LVF. http://www.nena.org/?page=Glossary
  • 15. What is NG9-1-1… “An IP-based replacement or modernization for E9-1-1 features and functions, supporting all sources of emergency access to the appropriate public safety agency (or agencies), operating on managed, multi- purpose IP networks, and providing expanded multimedia data capabilities for PSAP’s and other emergency communications entities.”
  • 16. Why NG9-1-1? •The existing 9-1-1 Infrastructure is 40 years old •Changes in personal communication technologies are accelerating the obsolescence of the current 9-1-1 system •Wireless 9-1-1 and VoIP were made to fit
  • 17. Why NG9-1-1… •Think of our current 9-1-1 infrastructure as a “dial up internet connection” and NG9-1-1 as a “broadband connection”
  • 18. Why NG9-1-1… •A generation has grown up not only with words, but with pictures and videos as well
  • 19. Why NG9-1-1… •Many people with hearing and speech disabilities have abandoned TDD in favor of text messaging
  • 20. NG9-1-1 in a Nutshell •Region-wide or statewide IP communications networks •Emergency Services IP Network (ESInet) •Voice, call back number, location information – all data – sent with call and delivered to the PSAP •Standards-based to allow ESInets to be interconnected •Imagine call transfers from one end of Idaho to the other, or Florida to Oregon for that matter… •Immediately accommodates new technologies as they emerge •Allows text, video, images, telematics, etc. to be transmitted to the PSAP; could allow data to pass from the PSAP to field responders and/or to emergency care facilities
  • 21. Border Control Function (BCF) Location Information Server (LIS) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning Service Order Input LIS asks: “Is this location valid in GIS?” LVF replies: “Yes” or “No” ESInet Location Sent with Call ESRP asks: “Where do I route the call?” ECRF replies: “Route to PSAP A” Caller Location Mapped in Dispatch Mapping Application Location Stored for Call in LIS Call Routed to PSAP A Pre-Call For Service Actual Call for Service Ongoing GIS Data Management / Provisioning
  • 22. So, What Is The Role Of GIS… It’s The Foundation, and Here’s Why… ECRF PRF ESRP LIS LVF BCF
  • 23. Border Control Function (BCF) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Location Information Server (LIS) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning NG9-1-1 GIS
  • 24. MSAG? The Master Street Address Guide (MSAG) validates the location, PSAP routing and determines correct Emergency Responders for a given location
  • 25. ALI Database? Today, the telephone companies or communications services providers are the source for the ALI database. Some use a third party vendor such as Intrado or TCS.
  • 26. E-911 Location Validation 3208452738 2341 240th ST, ALBANY 3202400040 601 ST GERMAIN, SAINT CLOUD 2622423577 OAK AVE, ST JOSEPH 4246280188 VALLY RD, JONESDALE 1000-1999, 240TH ST, ALBANY, ALBANY, ESN 1 2000-2999, 240TH ST, ALBANY, ALBANY, ESN 1 3000-3999, 240TH ST, ALBANY, ALBANY, ESN 2 4000-4999, 240TH ST, ALBANY, ALBANY, ESN 2 ALI Database MSAG The calling party telephone number is associated with a record in the ALI Database containing the callers address. This address is then validated against the appropriate MSAG to for the jurisdiction. The MSAG also identifies what emergency services providers should be assigned to the specific address.
  • 27. LIS PASS: 2123 CAROLINA BEACH RD PASS: 1099 LAKE SHORE DR W FAIL: 23577 OAK AVE FAIL : 80188 VALLY RD LVF ? NG9-1-1 Location Validation ?
  • 28. Border Control Function (BCF) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Location Information Server (LIS) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning Location Validation Function (LVF)
  • 30. Is your GIS Data good enough to replace your MSAG? !
  • 31. E-911 Call Routing 3208452738 = PSAP A 3202400040 = PSAP A 2622423577 = PSAP B 4246280188 = PSAP C 1000-1999, 240TH ST, ALBANY, ALBANY, ESN 1 2000-2999, 240TH ST, ALBANY, ALBANY, ESN 1 3000-3999, 240TH ST, ALBANY, ALBANY, ESN 2 4000-4999, 240TH ST, ALBANY, ALBANY, ESN 2 3208452738 2341 240th ST, ALBANY 3202400040 601 ST GERMAIN, SAINT CLOUD 2622423577 OAK AVE, ST JOSEPH 4246280188 VALLY RD, JONESDALE Selective Routing Database ALI Database MSAG
  • 32. NG9-1-1 Call Routing -77.3234, 32.3234 urn:service:sos Subscriber Calling 9-1-1 Locate call on map of routing boundaries Send call to PSAP A SIP: Voice, data, location
  • 34. Border Control Function (BCF) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Location Information Server (LIS) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning Emergency Call Routing Function (ECRF)
  • 35. NG9-1-1 “National” Call Routing ESInet Domain - National / State Level ESInet - Regional / Local Level i3 PSAP 9-1-1 Call Origination VoIP Cellular PSTN Enterprise 9-1-1 Call Taking System ESRP ECRF ESRP ECRF Coarse Grain GIS Fine Grain GIS Location Info Services © 2009 GeoComm, Inc. All rights reserved
  • 36. Border Control Function (BCF) Location Validation Function (LVF) Statewide Geographic Information System (GIS) Emergency Call Routing Function (ECRF) Emergency Services Routing Proxy (ESRP) PSAP A Mapping CTI PSAP B Mapping CTI Spatial Information Function (SIF) Location Information Server (LIS) Communications Service Provider (CSP) Subscribers Master GIS Data Provisioning GIS Data Sourcing, Management, Provisioning and Spatial Information Function (SIF)
  • 37. Is Anyone Using NG9-1-1 GIS Technology Today? Yes, No, Maybe…
  • 38. •Fully operational June 2014 •GIS-Based Call Routing (ECRF) •Service Order Location Validation (LVF) •GIS Data Management & Workflow Tools •Network-Based 9-1-1 Call Taking •Network-Based Dispatch Mapping State of Maine 1.3 million population 16 counties 26 PSAPs
  • 39. North Central Texas Council of Governments (NCTCOG) – Dallas/Fort Worth Region 6.7 million population 16 counties 44 PSAPs 1.1 million 9-1-1 calls annually •Implementing Now •GIS-Based Call Routing (ECRF) •GIS Data Management & Workflow Tools •Network-Based 9-1-1 Call Taking •Network-Based Dispatch Mapping
  • 40. Is Anyone Planning For NG9-1-1 GIS Technology? Yes!
  • 41. State of South Dakota 833,000 population 66 counties 29 PSAPs Development of a seamless statewide GIS basemap GIS data model and workflow consulting GIS data aggregation Quality Control NG9-1-1 system provisioning Ongoing managed services Optional ECRF/LVF
  • 42. •Statewide GIS Data Development Project •Road Centerlines •Address Points •Verification Fieldwork •Statewide GIS Data Management System •ArcGIS Server Based Tools For Change Requests •Centralized Data Editing State of North Dakota 700,000 population 53 counties 23 PSAPs
  • 43. State of Kansas GIS GAP Analysis State selection of 5 vendors for remediate data clean-up Estimated project cost $4 million Planned RFP’s: Statewide ESINet Deployment 3 in-state data centers Anticipated costs $3 million Annual Separate RFP for functional GIS components and SIF Managed services 2.9 million population 105 counties 112 PSAPs
  • 44. State of Iowa •Existing ESINet for wireless 9-1-1 call delivery •Tabular call routing, want to transition to GIS call routing •GIS Activities •Establish statewide NG9-1-1 GIS standards •Assess the existing GIS map data layers at a local level to determine suitability for use in the State of Iowa’s NG9-1-1 system. •Grant funds to PSAP’s to make updates to GIS data 3.07 million population 99 counties 117 PSAPs
  • 45. Texas Commission on State Emergency Communications (CSEC) – Statewide Serving 224 of the States 254 counties; 893,000 Road Centerlines Over 6.8 million 9-1-1 calls annually Statewide Implementation State 9-1-1 Coordinating Agency 12 member Commission Appointed by the Governor, Lieutenant Governor, and Speaker of the House Diverse Mix of 9-1-1 Entities 51 Emergency Communication Districts 23 Regional Planning Commissions (COGS) Current Projects: Statewide SIF Implementation Coalescing data from the COGS Managed Services Live feed to ESInet LVF and future ECRF Planned RFO’s: Statewide ALI-LVF Services IP based Call Routing
  • 46. State of New York Department of Homeland Security •Online Editing System for managing statewide address point layer •Web DMS •GIS Change Requests •GeoLynx DMS •Does not include NYC Population 11 Million 57 Counties
  • 47. Commonwealth of Massachusetts •RFP •ESINet •Spatial Information Function (SIF) •Managed GIS Services •Workflow Consulting •GIS Transformation •Online GIS Editing •Power Desktop Editing •911 Equipment •Call Mapping Population 6.46 Million Over 250 PSAPs Approximately 800 9-1-1 Workstations
  • 48. Memphis Nashville Chattanooga Knoxville State of Tennessee NetTN developed for all branches of government, schools and NG9-1-1 Serves as backbone for NG9-1-1 NG9-1-1 based on NENA i3 Standards Four Aggregation Points Two NetTN Control Centers All ECDs Connected to NetTN All ECDs Updated with NG9-1-1 Equipment Seamless GIS Data Format Tennessee Information for Public Safety (TIPS) Required NG9-1-1 GIS Data Standards Annual GIS Audits GIS Data Synchronization Incentive Funding Next Steps GIS Based Call Routing Wireless Wireline 6.5 million population 95 counties 100 PSAPs
  • 49. State of Vermont Early adopter of NG911 nationwide, especially text to 9-1-1 State Enhanced 9-1-1 Board Universal Service Fund (USF) Scope: Statewide system with improved GIS functionality (future) State has only 28 call-taker positions Using a hosted NG911 IP network platform Text to 9-1-1 running natively through the CPE Vastly improved access to the deaf and hard-of-hearing community. All PSAP locations back up each other for all 9-1-1 calls. 626,000 population 14 counties 8 PSAPs
  • 50. State of Washington Early EsiNet Adopter Puchased in 2009 Statewide inoperable communication only became available in 2013 Current EsiNet is incapable of geospatial call routing. Current Projects Description: Hosted CPE Pilots ongoing Bandwidth cost are very high GIS Data Synchronization Less than 40% of the Counties have synchronized their GIS data Future Objectives: Emphasis on GIS data clean-up Third party assessment of EsiNet Security 6.9 million population 39 counties 65 PSAPs
  • 51. •Iowa •Nebraska •Massachusetts •North Dakota •New York •Tennessee •Kansas •Virginia •Texas Statewide Address Points Development Initiatives
  • 53. NENA’s NG9-1-1 Standards •08-003 Detailed and Functional Specifications for the NENA i3 Solution -stage 3 •75-001 NG Security •75-502 NG-SEC Checklist •71-001 NG Additional Data •71-502 NG Policy Rules •77-501 NG Transition Plan •71-003 NG GIS Data Model •70-002 NG Data Management •70-003 Provisioning and Maintenance of GIS data to ECRF/LVF http://www.nena.org/?page=Standards
  • 54. Draft NENA Standards •Road Centerlines •PSAP Boundaries •Emergency Service Boundaries Required Data •Site/Structure Address Points •Road Name Alias Table •State Boundary •County Boundaries •Municipal Boundaries •Cell Sector Locations Highly Recommended Data •Railroad Lines •Hydrography Lines •Hydrography Polygons •Unincorporated Community Boundaries •Mile Marker Points Optional Data
  • 55. Road Centerlines MSAG Centerline Required Data Centerline Attributes
  • 57. Emergency Services Boundaries •Law Enforcement Agency Boundaries •Fire Service Area Boundaries •Medical Service Area Boundaries Required Data
  • 58. Address Point Layer Highly Recommended Data
  • 59. Develop/Enhance Address Points Spatial Are all points there? Are they in the right place? Attribute Are the addresses associated with the points correct? Do naming conventions match the current MSAG? Highly Recommended Data
  • 60. Townhome Row Housing: Each row has an address and then unit letter. Strip Mall/Business Complex: Businesses connected to one another. Multi-Unit/Tenant Point Locations Highly Recommended Data
  • 61. Point Data Can Become More Important & Useful In NG9-1-1 •Sub address elements •Shopping Malls •College Campus •Apartment Complexes Address and Unit Numbers Entrances to Buildings Highly Recommended Data
  • 62. Road Name Alias Table •Road otherwise known as….. •Mapping applications now smart enough to validate and verify alternative road and place names Highly Recommended Data
  • 63. Address ranging is not always accurate for location validation or call routing Highly Recommended Data
  • 65. Cell Site & Sectors •Phase I Cell Sector Layer •Polygon attributed with unique ID •Phase II failure default Highly Recommended Data
  • 66. Optional Layers •Railroad Lines •Hydrography Lines •Hydrography Polygons •Unincorporated Community Boundaries •Mile Marker Points •Other Data •Parcels •Building Footprint •Utilities
  • 67. State of Iowa •GeoComm retained for strategic planning process and standards development – Standards Completed June 2014 •Required Layers •Road Centerline •Site/Structure Address Points •PSAP Boundaries •Emergency Service Boundaries •Authoritative Boundaries •Highly Recommended Layers •Road Name Alias Table •State Boundary •County Boundary •Municipal Boundary •Cell Sector Locations http://homelandsecurity.iowa.gov/programs/e_911.html
  • 68. State of Kansas •Kansas 9-1-1 Coordinating Council – GIS Subcommittee May 2014 •Required Layers •Road Centerline •Address Points •Authoritative Boundaries •Emergency Service Boundaries •Road Alias Table •Recommended Layers •State Boundary •County Boundary •Municipal Boundary •Cell Sector Locations http://www.kansas911.org/108/Geographic-Information-Services
  • 69. Next Steps… How Can I Prepare?
  • 70. What Can I do NOW to Prepare? •Inventory your available GIS Data •Develop / Enhance •Centerline •Address Points •Emergency Service Boundaries •Analyze GIS Data and its synchronization to MSAG and ALI
  • 71. Is your Road Centerline Ready? MSAG GIS •MSAG synchronization with GIS centerline data •What is the current match rate •Do you have ESN, Community, Zip L/R attributes
  • 72. NG9-1-1 GIS Data Maintenance Data Is Maintained & Managed Locally…How Does It Get Provisioned Regionally, Statewide & Nationally?
  • 73. County Region Statewide GIS Data Maintenance Workflows
  • 74. TRIGGER PROCESS STEPS WHO? HOW? WHEN? GIS Data Maintenance Workflows
  • 75. NG9-1-1 Enterprise GIS Data Management System
  • 76. In-House vs. Managed Service Local Authoritative Sources: Towns, Cities, Counties, etc. NG9-1-1 GIS Managed Service: Regional or State Data Aggregation, Provisioning, and Monitoring Provisioning to ECRF, LVF, and Existing PSAP Mapping Systems •CD, Paper, Portal Upload, Esri geodatabase replication •Data normalization to common schema •QA/QC •Coalescing (“Quilting”) •Provisioning •Performance monitoring and feedback ECRF PSAP 9-1-1 and CAD Mapping Systems LVF
  • 77. Spatial Information Function Download the GeoComm White Paper on SIF http://www.geo-comm.com
  • 78. Things To Consider With Regard to GIS & NG9-1-1… •Local authorities engaged in GIS data management for 9-1-1 want choices… •FTP servers for transferring GIS files into the system •Web portals for data management and reporting •Direct enterprise GIS replication •Third party outsourced GIS data management •Online data management tools
  • 79. Things To Consider With Regard to GIS & NG9-1-1… •Local authorities want to mitigate risk associated with provisioning their GIS data into the NG9-1-1 network core… •NG9-1-1 GIS data model expertise •24x7x365 mission critical GIS support •Track performance measurements •Public data access •Access to hosted services in exchange for shared data