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Gopi Krishna Resume_Cards

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Gopi Subbiah

Gopi Krishna has over 19 years of experience as a program/project manager in the IT industry. He has successfully managed the migration of a bank's cards processing from one provider to another. Currently he is managing several projects in the cards domain for multiple clients. He has experience delivering projects using both waterfall and agile methodologies.

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Gopi Krishna. S Contact: 9884539069 (India) / E-Mail: gopikrishna.s@mphasis.com Profile Summary –Program/Project Manager • Cards Payments Program/Project manager with 19+ years of experience in IT Industry • Managed end-to-end migration of a bank from one cards processor to another successfully • Managing several projects in cards domain across couple of accounts • Onsite work experience in countries like USA, UK Australia, Ireland and Germany in Customer facing roles • Have successfully migrated/transitioned many cards projects from onshore to offshore across Mainframe/Mid- range/Testing space • Had delivered projects following Waterfall and Agile SDLC models • Had built teams from scratch till the team works as a streamlined unit • Had provided technical guidance in building tools and reuse components that had helped improve the productivity of team across projects • Extensive work experience in Payments, Telecom and Retail domains and currently a leader in payments practice SKILLS HIGHLIGHT Program/Project Management • Migration/Transition of projects • Delivery Management • Stakeholder Relationships • Dev/Support/Testing projects • Waterfall/Agile processes • Mainframe and open system technologies Test Management • Quality Assurance • Functional Testing • Regression Testing • Automation Testing Domains • Cards – payments • Telecom • Retail PRODUCTS/TECHNOLOGY
Cards processor ACF Cards Processor RCU Main frame Technology Cobol, PL/I, Eztrieve DB2, IMS DB CICS, IMS DC JCL, VSAM Endeavour CA7 Project Details Title: RCU Cards Client: RCU, Australia Team size: 60 Duration: Dec 12 – till date RCU Credit Cards Account Platform: Mainframe, Webservices, .Net online screens Key Result Areas: • Program managing the below four projects in RCU with a combined team strength of 64 and 2.4 million $ portfolio • Migrated mid-range maintenance and prod support from onsite. The applications perform the issuing functionality for the prepaid, reward and multicurrency prepaid cards. The system consists of technologies included Web- services, Informatics, PL/SQL. • Migrated mainframe maintenance and prod support of issuing and acquiring applications for credit cards. Did technical analysis of the scope of migration and suggested migration plan and executed the migration plan. Technologies included COBOL, VSAM, CICS, CA7, JCL. The project includes developments for compliance and other releases and 24*7 production support • Migrated testing project from onshore to offshore. The team performs functional testing for all releases including compliance release. Scope includes Functional Testing, Regression Testing and Certification Testing. Suggested automation of regression cases and most of the regression cases are run by automated scripts, thereby increasing the test execution productivity • Implemented several productivity initiatives in the mainframe batch execution project which was existing already. • Rolled over the process of agile model in mainframe and mid-range projects to cater to client needs of faster go-to- market business requirements • Had discussions with project teams on their various functions and had provided suggestions on tools and reuse components that would improve productivity • Process Management: Streamlining Daily/Weekly/Monthly and Release based processes and analyse service performance data and taken corrective measures in service delivery • Risk and Contingency Planning: Continuous process of Risk identification and mitigation and thus making sure that that the quality and process get high scores consistently Highlights: • Planning/Execution/Technical guidance of migration during initiation and successful project execution in steady state • Migrated successfully three major projects to offshore • Rolled over Agile process in CR/SR dev/implementation
• Handling multiple projects in the account • Increased Mphasis’ footprint in new areas • Had brought in automation in to the testing project which helped in handling increased scope handling Project Details Title: ASB on-boarding in RCU Client: RCU, Australia Team size: 40 Duration: Apr 2011 till Dec 2012 Platform: Mainframe, Webservices, .Net online screens • Managed a midsize bank from one card processor to another cards processor. • Both acquiring and issuing processing were migrated to the new cards processor. The project scope included: o Customization of the processing application o Migration of the card holder and merchant data o Functional Testing on the issuing and acquiring functionalities on the migrated data for the migrated bank o Regression Testing of the Card and Merchant functionalities for the bank already residing in the card processor • Provided cards functional training and mainframe technical training to the resources during team building stage • Managed the project right from team formation, Knowledge transition, Training, Project Planning and Execution of plan till implementation. Earned accolades for seamless production implementation of the system • Project planning, resourcing, status report, tracking • Stakeholders management on the areas of plan/status/risks/mitigations/contingency throughout the course of project Highlights: • End-to-End successful migration of a bank in to another card processor • Functional and technical training to build a team of cards specialist which was main reason for project success • Project planning from initiation till project completion • Completed the project on time Previous Experience Title: Telstra – BAU and IBM Projects Client: Telstra, Australia Team size: 100 Duration: Apr 2010 till March 2011 Platform: Mainframe, Open Systems Across Role: Test Director-Onshore: Ensured test delivery of all the test projects of Mphasis across many different applications for a telecom client in Australia. Release Management of all Mphasis managed application was also part of the portfolio. Was credited for test/release delivery of 60 projects in 6 major releases, no schedule slippage or effort slippage in three releases. Worked out of Melbourne in this role. • Preparation of Program plan and tracking to the plan
• Technical feasibility analysis of integrated testing • Study and certify the feasibility for different initiatives and write proposals for the same • Stake holder Management (Internal, Client and Vendor Personnel) • Budget planning to meet the targets for forth coming year Highlights: • Demonstrated productivity improvement across releases • Technically analysed the feasibility of integrated testing and helped in the setup of integrated testing region • All projects were completed within schedule and effort • Defect leakage to production was close to zero • Made the team self sufficient with no help required from client BAs • Acquired applications that were owned by other vendor Title: Telstra – CMP Client: Telstra, Australia Team size: 35 Duration: Mar 2009 till March 2010 Platform: Open Systems Role: Test Manager; managed CMP Application, which was one of the main applications in the transformation program. CMP is a high critical application and it mediates the CDRs from several exchanges to the different downstream billing and reporting applications. Test managed 3 releases successfully. Worked out of Melbourne and I was responsible for client management and end to end test delivery • Preparation of Test Plan and Tracking of the plan • Stake holder Management (Internal, Client and Vendor Personnel) • Preparing and presenting proposal to client’s senior management • Budget planning to meet the targets for forth coming year Title: Telstra – Data Migration Client: Telstra, Australia Team size: 17 Duration: Dec 2008 till Feb 2009 Platform: Mainframe Role: Test Manager; involved in Data Migration Project from a Rel-Q resource and successfully executed the project till Mar 2009 after which I took over as the test manager for CMP application. Managed test planning, forecasting / resourcing, allocation, client management and delivery of the test deliverables. Title: Arcandor – Sendungsversorger Client: Arcandor, Germany Team size: 30 Duration: May 2008 - Nov 2008 Platform: Mainframe Role: Technical Project Manager: Worked in feasibility and migrated/transitioned the project to offshore after a 3 months KT from onshore(Germany). Worked technically in coding/testing of the system at onshore. This was an enhancement project where CRs were worked from offshore and unit tested from offshore. Managed transition planning and execution, forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management in this project. Title: Sprint – FMS Client: Sprint, USA Team size: 10 Duration: April 2007 - April 2008 Platform: Mainframe Role: Project Manager; involved in forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management, EDS Onshore Communication and the regular processes like LMR, CAR, Preasge, PMR, Audit etc.
Title: Eircom – TIS Development for Eircom Client: Eircom, Ireland Team size: 40 Duration: Aug 2005 - Jan 2007 Platform: Mainframe Role: Transition/Technical Project Manager:. Built a team size of 40 from starting as a 2 member team. Worked technically from onshore(Ireland) for four months and after successful completion of a complex CR from onshore, the team size was increased over period of time. Tasks involved were transition planning and execution, forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management, TCS Onshore Communication and the regular quality processes like PMR, Audit etc. Other projects worked: o Rockwell – BOM development for Rockwell, USA(Technical project lead) o British Airways – TRACIE Enhancements for British Airways, Worked out of UK(Technical project lead) o Singapore Airlines – CRAFT Enhancements for Singapore Airlines, Singapore(Technical project lead) o Target – HR Payroll, Distribution Target, Worked out of USA(Technical module lead) ACADEMIA 1997 B. E (Production Engineering) from College of Engineering – Guindy, Anna University CERTIFICATIONS o Certified Software Quality Analysis o EDS Way for Leadership Training o Managing Projects at EDS Training o GAD QMS for Project Managers at EDS Training o PMP in Skill Port
Title: Eircom – TIS Development for Eircom Client: Eircom, Ireland Team size: 40 Duration: Aug 2005 - Jan 2007 Platform: Mainframe Role: Transition/Technical Project Manager:. Built a team size of 40 from starting as a 2 member team. Worked technically from onshore(Ireland) for four months and after successful completion of a complex CR from onshore, the team size was increased over period of time. Tasks involved were transition planning and execution, forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management, TCS Onshore Communication and the regular quality processes like PMR, Audit etc. Other projects worked: o Rockwell – BOM development for Rockwell, USA(Technical project lead) o British Airways – TRACIE Enhancements for British Airways, Worked out of UK(Technical project lead) o Singapore Airlines – CRAFT Enhancements for Singapore Airlines, Singapore(Technical project lead) o Target – HR Payroll, Distribution Target, Worked out of USA(Technical module lead) ACADEMIA 1997 B. E (Production Engineering) from College of Engineering – Guindy, Anna University CERTIFICATIONS o Certified Software Quality Analysis o EDS Way for Leadership Training o Managing Projects at EDS Training o GAD QMS for Project Managers at EDS Training o PMP in Skill Port

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Gopi Krishna Resume_Cards

  • 1. Gopi Krishna. S Contact: 9884539069 (India) / E-Mail: gopikrishna.s@mphasis.com Profile Summary –Program/Project Manager • Cards Payments Program/Project manager with 19+ years of experience in IT Industry • Managed end-to-end migration of a bank from one cards processor to another successfully • Managing several projects in cards domain across couple of accounts • Onsite work experience in countries like USA, UK Australia, Ireland and Germany in Customer facing roles • Have successfully migrated/transitioned many cards projects from onshore to offshore across Mainframe/Mid- range/Testing space • Had delivered projects following Waterfall and Agile SDLC models • Had built teams from scratch till the team works as a streamlined unit • Had provided technical guidance in building tools and reuse components that had helped improve the productivity of team across projects • Extensive work experience in Payments, Telecom and Retail domains and currently a leader in payments practice SKILLS HIGHLIGHT Program/Project Management • Migration/Transition of projects • Delivery Management • Stakeholder Relationships • Dev/Support/Testing projects • Waterfall/Agile processes • Mainframe and open system technologies Test Management • Quality Assurance • Functional Testing • Regression Testing • Automation Testing Domains • Cards – payments • Telecom • Retail PRODUCTS/TECHNOLOGY
  • 2. Cards processor ACF Cards Processor RCU Main frame Technology Cobol, PL/I, Eztrieve DB2, IMS DB CICS, IMS DC JCL, VSAM Endeavour CA7 Project Details Title: RCU Cards Client: RCU, Australia Team size: 60 Duration: Dec 12 – till date RCU Credit Cards Account Platform: Mainframe, Webservices, .Net online screens Key Result Areas: • Program managing the below four projects in RCU with a combined team strength of 64 and 2.4 million $ portfolio • Migrated mid-range maintenance and prod support from onsite. The applications perform the issuing functionality for the prepaid, reward and multicurrency prepaid cards. The system consists of technologies included Web- services, Informatics, PL/SQL. • Migrated mainframe maintenance and prod support of issuing and acquiring applications for credit cards. Did technical analysis of the scope of migration and suggested migration plan and executed the migration plan. Technologies included COBOL, VSAM, CICS, CA7, JCL. The project includes developments for compliance and other releases and 24*7 production support • Migrated testing project from onshore to offshore. The team performs functional testing for all releases including compliance release. Scope includes Functional Testing, Regression Testing and Certification Testing. Suggested automation of regression cases and most of the regression cases are run by automated scripts, thereby increasing the test execution productivity • Implemented several productivity initiatives in the mainframe batch execution project which was existing already. • Rolled over the process of agile model in mainframe and mid-range projects to cater to client needs of faster go-to- market business requirements • Had discussions with project teams on their various functions and had provided suggestions on tools and reuse components that would improve productivity • Process Management: Streamlining Daily/Weekly/Monthly and Release based processes and analyse service performance data and taken corrective measures in service delivery • Risk and Contingency Planning: Continuous process of Risk identification and mitigation and thus making sure that that the quality and process get high scores consistently Highlights: • Planning/Execution/Technical guidance of migration during initiation and successful project execution in steady state • Migrated successfully three major projects to offshore • Rolled over Agile process in CR/SR dev/implementation
  • 3. • Handling multiple projects in the account • Increased Mphasis’ footprint in new areas • Had brought in automation in to the testing project which helped in handling increased scope handling Project Details Title: ASB on-boarding in RCU Client: RCU, Australia Team size: 40 Duration: Apr 2011 till Dec 2012 Platform: Mainframe, Webservices, .Net online screens • Managed a midsize bank from one card processor to another cards processor. • Both acquiring and issuing processing were migrated to the new cards processor. The project scope included: o Customization of the processing application o Migration of the card holder and merchant data o Functional Testing on the issuing and acquiring functionalities on the migrated data for the migrated bank o Regression Testing of the Card and Merchant functionalities for the bank already residing in the card processor • Provided cards functional training and mainframe technical training to the resources during team building stage • Managed the project right from team formation, Knowledge transition, Training, Project Planning and Execution of plan till implementation. Earned accolades for seamless production implementation of the system • Project planning, resourcing, status report, tracking • Stakeholders management on the areas of plan/status/risks/mitigations/contingency throughout the course of project Highlights: • End-to-End successful migration of a bank in to another card processor • Functional and technical training to build a team of cards specialist which was main reason for project success • Project planning from initiation till project completion • Completed the project on time Previous Experience Title: Telstra – BAU and IBM Projects Client: Telstra, Australia Team size: 100 Duration: Apr 2010 till March 2011 Platform: Mainframe, Open Systems Across Role: Test Director-Onshore: Ensured test delivery of all the test projects of Mphasis across many different applications for a telecom client in Australia. Release Management of all Mphasis managed application was also part of the portfolio. Was credited for test/release delivery of 60 projects in 6 major releases, no schedule slippage or effort slippage in three releases. Worked out of Melbourne in this role. • Preparation of Program plan and tracking to the plan
  • 4. • Technical feasibility analysis of integrated testing • Study and certify the feasibility for different initiatives and write proposals for the same • Stake holder Management (Internal, Client and Vendor Personnel) • Budget planning to meet the targets for forth coming year Highlights: • Demonstrated productivity improvement across releases • Technically analysed the feasibility of integrated testing and helped in the setup of integrated testing region • All projects were completed within schedule and effort • Defect leakage to production was close to zero • Made the team self sufficient with no help required from client BAs • Acquired applications that were owned by other vendor Title: Telstra – CMP Client: Telstra, Australia Team size: 35 Duration: Mar 2009 till March 2010 Platform: Open Systems Role: Test Manager; managed CMP Application, which was one of the main applications in the transformation program. CMP is a high critical application and it mediates the CDRs from several exchanges to the different downstream billing and reporting applications. Test managed 3 releases successfully. Worked out of Melbourne and I was responsible for client management and end to end test delivery • Preparation of Test Plan and Tracking of the plan • Stake holder Management (Internal, Client and Vendor Personnel) • Preparing and presenting proposal to client’s senior management • Budget planning to meet the targets for forth coming year Title: Telstra – Data Migration Client: Telstra, Australia Team size: 17 Duration: Dec 2008 till Feb 2009 Platform: Mainframe Role: Test Manager; involved in Data Migration Project from a Rel-Q resource and successfully executed the project till Mar 2009 after which I took over as the test manager for CMP application. Managed test planning, forecasting / resourcing, allocation, client management and delivery of the test deliverables. Title: Arcandor – Sendungsversorger Client: Arcandor, Germany Team size: 30 Duration: May 2008 - Nov 2008 Platform: Mainframe Role: Technical Project Manager: Worked in feasibility and migrated/transitioned the project to offshore after a 3 months KT from onshore(Germany). Worked technically in coding/testing of the system at onshore. This was an enhancement project where CRs were worked from offshore and unit tested from offshore. Managed transition planning and execution, forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management in this project. Title: Sprint – FMS Client: Sprint, USA Team size: 10 Duration: April 2007 - April 2008 Platform: Mainframe Role: Project Manager; involved in forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management, EDS Onshore Communication and the regular processes like LMR, CAR, Preasge, PMR, Audit etc.
  • 5. Title: Eircom – TIS Development for Eircom Client: Eircom, Ireland Team size: 40 Duration: Aug 2005 - Jan 2007 Platform: Mainframe Role: Transition/Technical Project Manager:. Built a team size of 40 from starting as a 2 member team. Worked technically from onshore(Ireland) for four months and after successful completion of a complex CR from onshore, the team size was increased over period of time. Tasks involved were transition planning and execution, forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management, TCS Onshore Communication and the regular quality processes like PMR, Audit etc. Other projects worked: o Rockwell – BOM development for Rockwell, USA(Technical project lead) o British Airways – TRACIE Enhancements for British Airways, Worked out of UK(Technical project lead) o Singapore Airlines – CRAFT Enhancements for Singapore Airlines, Singapore(Technical project lead) o Target – HR Payroll, Distribution Target, Worked out of USA(Technical module lead) ACADEMIA 1997 B. E (Production Engineering) from College of Engineering – Guindy, Anna University CERTIFICATIONS o Certified Software Quality Analysis o EDS Way for Leadership Training o Managing Projects at EDS Training o GAD QMS for Project Managers at EDS Training o PMP in Skill Port
  • 6. Title: Eircom – TIS Development for Eircom Client: Eircom, Ireland Team size: 40 Duration: Aug 2005 - Jan 2007 Platform: Mainframe Role: Transition/Technical Project Manager:. Built a team size of 40 from starting as a 2 member team. Worked technically from onshore(Ireland) for four months and after successful completion of a complex CR from onshore, the team size was increased over period of time. Tasks involved were transition planning and execution, forecasting, Resource Management, SRs Tracking and Control, Status Reporting, Client Management, TCS Onshore Communication and the regular quality processes like PMR, Audit etc. Other projects worked: o Rockwell – BOM development for Rockwell, USA(Technical project lead) o British Airways – TRACIE Enhancements for British Airways, Worked out of UK(Technical project lead) o Singapore Airlines – CRAFT Enhancements for Singapore Airlines, Singapore(Technical project lead) o Target – HR Payroll, Distribution Target, Worked out of USA(Technical module lead) ACADEMIA 1997 B. E (Production Engineering) from College of Engineering – Guindy, Anna University CERTIFICATIONS o Certified Software Quality Analysis o EDS Way for Leadership Training o Managing Projects at EDS Training o GAD QMS for Project Managers at EDS Training o PMP in Skill Port