Get real! Real Conversations Real Connection Real Collaboration
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Encourage collaboration that leads to innovation. This interactive seminar engages participants in the art and science of conversation--the foundation for connection and collaboration. This particular presentation was given to the Veterinarian Hospital Association.
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Get real! Real Conversations Real Connection Real Collaboration
- 4. Better Conversations: Better business Less stress
- 5. Do you want to: Reduce conflict? Reduce confusion? Increase employee engagement? Increase collaboration?
- 6. Building Blocks of Communication EMPOWERMENT CLARITY RESPECT UNDERSTANDING
- 7. Building Blocks of Communication UNDERSTANDING
- 8. The E Test
- 10. Diane’s Mickey Mouse Theory All Knowledge
- 11. What You Know All Knowledge
- 12. What You Know All What They Know Knowledge
- 13. What You Know All Your Interp. Other Person’s Interp. What They Know Knowledge
- 15. My Interp. What I Knew All Knowledge
- 16. My Interp. What I Knew MIL’s Interp. What MIL Knew All Knowledge
- 17. The 3-Chair Method Observer You Other
- 18. Building Blocks of Communication RESPECT UNDERSTANDING
- 20. The Platinum Plus Rule The Golden Rule: Do unto others as you would have them do unto you. The Platinum Rule: Do unto others as they would have you do unto them. The Platinum Plus Rule: Do unto others as their best selves would have your best self do unto them.
- 22. Moving from Gridlock to Dialogue Stop Listen Clarify Focus on Solutions
- 23. Moving from Gridlock to Dialogue Case 1: Doctor & Vet Tech Case 2: Doc/Vet Tech & Client Case 3: Conflict of Your Choice
- 24. Moving from Gridlock to Dialogue: Stop • Take a Break • Move On • Reframe • New Eyes
- 25. Moving from Gridlock to Dialogue: Listen • Focus • Reflect • Limit Interruptions • Make it Safe
- 26. Moving from Gridlock to Dialogue: Clarify • Scope • Method • Criteria • Facts vs. Opinions
- 27. Moving from Gridlock to Dialogue: Focus on Solutions • Agree • Big Picture • Small Steps • Trial Solutions
- 28. Building Blocks of Communication CLARITY RESPECT UNDERSTANDING
- 29. On the count of 3, shout out the name of an animal (not a cat or dog) Wait for it . . . 1, 2 . . .
- 30. On the count of 3, shout out the name of an animal that is: A land mammal Native to Africa and Asia Gray or brownish gray Weighs 5-6 tons as an adult Wait for it . . . 1, 2 . . .
- 32. Clear Expectations Who What When Where Why How
- 33. Building Blocks of Communication EMPOWERMENT CLARITY RESPECT UNDERSTANDING
- 35. “None of us is as powerful as all of us” Diane Windingland
- 36. E M P O W E R M E N T Release the power within people
- 37. 3 Ways to Empower 1. Adapt your leadership 2. Share Power 3. Champion the underdog
- 40. Share Power • Share information and resources • Share roles and responsibilities • Share reasons
- 42. Building Blocks of Communication EMPOWERMENT CLARITY RESPECT UNDERSTANDING
Editor's Notes
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