ePlus Managed Services
- 2. ePlus. Where Technology Means More.®
We Believe Managed Services Broker IT Innovation
IT Service
Excellence
Clear Business
Outcomes
Superior IT
Solutions
Exceed Customer
Expectations
- 3. ePlus. Where Technology Means More.®
Customers tell us
they need managed
services that:
+ Improve the efficiency, reliability and
security of IT operations
+ Help determine how to best move and
manage workloads
+ Monitor, map and manage a
comprehensive range of technologies
+ Align IT to business objectives with
flexible As a Service models
- 4. ePlus. Where Technology Means More.®
ePlus Managed Services
Maximize the critical technologies that run your business
MANAGED
INFRASTRUCTURE
SERVICES
EXECUTIVE
SERVICES
PORTFOLIO
ENHANCED
MAINTENANCE
SUPPORT
MANAGED
SOLUTIONS
- 5. ePlus. Where Technology Means More.®
A Flexible, Comprehensive Tiered Service Model
Network & Data Center Infrastructure / Applications /
Videoconferencing / Mobile Device Management /
Audio/Visual Services / Map, Monitor and Alert Public Cloud
ePlus Managed Service Center / 24x7x365 Support Delivered by ePlus
ePlus Cloud Aggregated Services / Delivered by a Trusted Partner Ecosystem
ePlus Powered By Services / Delivered by Trusted Partners
Aligned by ePlus Service Delivery Managers:
SOC Services / Helpdesk / Endpoint – AV / 24x7 Smarthands
Managed Video / Cloud Collaboration / UPS Fleet Management
Cloud as a Service / Co-location and Interconnection /
Connectivity and Mobility Optimization
- 6. ePlus. Where Technology Means More.®
People, Process, and Tools
ITIL Framework
Independently
Certified
Customized Tools
MSC Executive Dashboard
35K Resolved Tickets- Last Quarter Alone
4 US-Based Managed Service Centers
NC, MN, PA, CA
24x7x365 I 100+ Personnel
- 7. ePlus. Where Technology Means More.®
Managed Infrastructure Services
Proactively manage your IT infrastructure to
energize your team and business
MONITOR
Proactively monitors your
infrastructure 24x7x365
MANAGE
Monitors, manages and remediates
contracted entities against fault and
performance criteria
MAXIMIZE
Fully outsourced network
management solution
- 8. ePlus. Where Technology Means More.®
MANAGED INFRASTRUCTURE SERVICES MONITOR MANAGE MAXIMIZE
Incident Monitoring ✓ ✓ ✓
Availability Monitoring ✓ ✓ ✓
Performance Monitoring ✓ ✓ ✓
Incident Management ✓ ✓
Problem & Patch Management ✓ ✓
Change Management ✓ ✓
Capacity Management ✓ ✓
Circuit Management ✓ ✓
Performance Management ✓
Configuration Management ✓
Availability Management ✓
Service Business Reviews ✓ ✓
- 9. ePlus. Where Technology Means More.®
+Improves customer experience with single-call support for
multi-vendor environments
+Increases systems visibility and mitigates risk with more
value-added tools
+Offers faster and more effective Level 2 and 3 call
escalation
Enhanced
Maintenance Support
The Backbone of Innovation
- 10. ePlus. Where Technology Means More.®
+Discover and assess critical infrastructure components to drive
operational efficiencies
+Evaluate the maturity of your current business processes and core
technologies to identify stakeholder-driven prioritized areas of focus
+Maximize efficiencies by leveraging third-party knowledge that
spans multiple technologies and verticals
+Benefit from quarterly business reviews that enable you to
proactively leverage ESP insights to empower your business
Executive Services Portfolio
Strategically Align IT with Your Business
- 11. ePlus. Where Technology Means More.®
EXECUTIVE SERVICES PORTFOLIO MONITOR MANAGE MAXIMIZE
Infrastructure Analysis ✓ ✓ ✓
Organizational Fingerprinting ✓ ✓
Strategic Roadmap Development ✓
CIO Executive Council Membership ✓
- 12. ePlus. Where Technology Means More.®
+Quarterly Service Business Review
+Dedicated Service Delivery Managers help clients
identify infrastructure problems and reveal
opportunities for innovation and growth
+Networking & Best Practices
+ePlus CIO Council membership
C- and Director-level peer
networking opportunities
Best practice sharing
Participation in ePlus’ annual
Transform Meeting
Dedication to Client Satisfaction & Growth
- 13. ePlus. Where Technology Means More.®
Managed Solutions
ePlus Business Transformation
ePlus CyberSecurity
Management Program
ePlus Intelligent
Branch (SD-WAN)
ePlus Managed
Converged Infrastructure
ePlus Cloud
Aggregated Services
- 14. ePlus. Where Technology Means More.®
Brokering IT Innovation with
Managed Services
©2016 ePlus inc. All rights reserved. ePlus, the ePlus logo, and all referenced product names are trademarks or registered trademarks of ePlus inc.
All other company names, product images and products mentioned herein are trademarks or registered trademarks of their respective companies.
www.eplus.com / 888.482.1122 / tech@eplus.com
Brokering IT Innovation with
Managed Services