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Enterprise Cloud Adoption Survey Results

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Everest Group
Everest Group

Where are enterprises seeing value in the cloud, and in what stage are they in their cloud adoption? The Enterprise Cloud Adoption Survey set out to answer these questions and more, and after polling 346 executives from across cloud services buyers, providers and advisors, the results are in. Cloud adoption is extending beyond the "low-hanging fruit," but service providers and advisors aren't necessarily seeing eye-to-eye with buyers.

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Enterprise Cloud Adoption Survey – Results Cloud Adoption Survey – Res August 2012
Content  Executive Summary  Detailed findings  Appendix - Demographics Proprietary & Confidential. © 2012, Everest Global, Inc. 2
Context and methodology Context & Objectives  Cloud Connect and Everest Group conducted a joint survey to coincide with the Cloud Connect conference in Chicago, September 2012  The objectives of the survey were to: – Identify broad-based cloud adoption patterns – Identify barriers to adoption – Evaluate overall "cloud sentiment” post adoption Methodology  Cloud Connect and Everest Group jointly created an online survey for the purposes of this study  Survey invitations were sent by email to three primary groups of cloud market stakeholders: – Cloud Buyers: Enterprises that have adopted, or are looking forward to cloud solutions – Cloud Service Providers: Providers of cloud solutions (products and services), including ISVs and service providers – Cloud Advisors: Consultants and third party advisors who work with Cloud Buyers and provide guidance on cloud adoption strategies  Survey responses were aggregated and analyzed; wherever possible and insightful, viewpoints from different market constituents have been contrasted  The focus of the study is on evaluating the viewpoint of the Cloud Buyer; however, given the sample size of Cloud Buyers, and the random sampling methodology, analysis by different segments within the buyer community has not been attempted, as the results would not be statistically significant Proprietary & Confidential. © 2012, Everest Global, Inc. 3
Key findings (1/2) Cloud adoption is expanding beyond “low hanging fruit” such as email and custom applications  While existing adoption remains strongest within the SaaS layer, cloud infrastructure models are expected to provide the next impetus to growth; private cloud models are expected to grow the most  Early adoption workloads such as custom business applications and email/collaboration will continue to move to the cloud – However, adoption is poised to broaden with a large proportion of enterprises earmarking disaster recovery/storage/ archiving needs as part of their plans for cloud infrastructure implementation – Further, we believe that adoption patterns will be closely linked with the success of other Next Generation technologies as legacy integration challenges will be easier to resolve. For instance, with the advent of Big Data themes, a significant number of enterprises are planning to move their BI/Analytics workloads to the cloud Cloud is seen as an enabler of topline growth, beyond the cost reduction imperative  The ability of cloud technology to bring down enterprise’s time to market for applications, solutions and products is one of the strongest drivers of adoptions – Further, buyers record high post adoption satisfaction scores in their ability to shrink time to market  The ability to create and provision flexible infrastructure in line with demand patterns is rated as the second most important driver of adoption  While buyers maintain that TCO reduction objectives rank low in the hierarchy of drivers, service providers mention this as the strongest driver for their customers Perceived “security issues” continues to be the most significant barrier to adoption  All market constituents unanimously agree on “security concerns” being the biggest barrier to cloud adoption  However, it is interesting to note that service providers rank “lack of management buy-in” as an important barrier, which is at odds to buyer sentiment – This is good news for challengers seeking to account entry, as it clearly indicates that established incumbents are grappling with decentralized budget centers, as traditional IT roles are being blurred within the cloud context Proprietary & Confidential. © 2012, Everest Global, Inc. 4
Key findings (2/2) While VMware has leading mindshare, many enterprises prefer opensource technology  19% of responses indicated no strong preference towards virtualization technology vendors, next to 47% for VMware  14% of responses indicated a strong preference for opensource cloud infrastructure platforms, next to 34% for VMware; 25% of responses indicated no strong preference Service providers need to adapt to new budget centers and sell on business value rather than cost  Enterprise adoption is being driven primarily to improve responsiveness (reduced provisioning cycle times) and flexibility without increasing IT spend; adoption is being driven by business users whose management teams are “bought in” and supportive  Service providers, on the other hand, believe that adoption is being driven primarily to reduce IT costs by management teams that aren’t fully bought in yet  We believe that as cloud technology simplifies IT consumption (e.g., small-scale SaaS consumption and virtual instance provisioning), traditional IT procurement roles are increasingly being driven by business users. Developer teams embedded in BUs do not need corporate IT buy-in for routine cloud usage, consequently leading to “budget shifting” away from traditional buying centers  Service providers need to adapt to the “Next Gen Buying Center” and shift discussions away from the traditional cost-based value proposition Overall, buyers’ “cloud sentiment” remains extremely positive, with high expectations for the future  An overwhelming majority of Cloud Buyers expressed high levels of satisfaction on their cloud implementations  Highest satisfaction is recorded on buyers’ ability to create flexible infrastructure  Most importantly, cloud computing is not going to be another flash in the pan. An overwhelming majority of survey respondents underlined their commitment to move larger chunks of their IT establishment to the cloud, as they expect to derive greater business value from cloud technologies in the future Proprietary & Confidential. © 2012, Everest Global, Inc. 5
Content  Executive Summary  Detailed findings  Appendix - Demographics Proprietary & Confidential. © 2012, Everest Global, Inc. 6
SaaS modules have been adopted most widely; IaaS adoption is expected to grow fastest in the near future Enterprise cloud adoption trends by cloud layer IaaS adoption plans – Buyer responses - Buyer responses Already adopted Adopt in distant future 100% = 89 Adopt in near future No plans to adopt 57% Software as a Service 28% N= 81 (SaaS) 10% No plans for cloud 5% infrastructure 38% Platform as a Service 25% N= 73 18% (PaaS) 27% 10% 31% 48% Public cloud (IaaS) 26% N= 78 26% 18% 34% 30% Private cloud (IaaS) 36% N= 80 23% Already have cloud Plan to implement 11% cloud infrastructure infrastructure 28% Business Process as a 27% Service (BPaaS) 22% N= 64 23% 17% Hybrid cloud (IaaS) 27% 36% N= 70 20% Proprietary & Confidential. © 2012, Everest Global, Inc. 7
Amongst those planning IaaS implementation, VMware enjoys dominant mindshare Preference for virtualization technology Preference for cloud platform Buyer responses (cloud infrastructure implemented/planned) Buyer responses (cloud infrastructure implemented/planned) 100% = 95 (number of mentions) 100% = 104 (number of mentions) KVM Eucalyptus VCE Xen 6% CloudStack 4%3% 9% 9% IBM SmartCloud 34% VMware Microsoft 12% Hyper-V 18% 47% VMware OpenStack 14% 19% 25% No preference No preference However, a significant proportion of the market professes to be platform agnostic, or prefer open source platforms Proprietary & Confidential. © 2012, Everest Global, Inc. 8
Email/collaboration, DR/storage, and BI/analytics being targeted for cloud porting; as buyers think beyond custom applications and development platforms Enterprise Cloud adoption trends by workload – Already migrated Future migration planned Buyer responses Currently migrating No migration planned 29% Application development/test 25% 28% N= 80 environment 19% 28% 17% N= 75 Custom business applications 31% 24% 25% 16% N= 80 E-mail/collaboration 46% 13% 25% Disaster recovery/storage/data 20% N= 80 archiving 42% 14% 22% 25% N= 79 E-commerce and on-line tools 32% 22% 19% 16% N= 74 Business intelligence/analytics 39% 26% 18% ERP 19% 25% N= 67 37% Proprietary & Confidential. © 2012, Everest Global, Inc. 9
Vast majority of buyers met their “cloud objectives”; more than cost reduction, cloud enables flexible infrastructure and reduce time to market… Enterprise Cloud adoption – objective fulfillment XX% Overall agreement % Buyer responses N = 88 2% 1% 1% 2% Strongly disagree 2% 1% 2% 2% Disagree Somewhat disagree 1% 2% 2% 1% 14% Neither agree or 24% 31% 82% 27% disagree 21% 71% 67% 64% 27% Somewhat agree 21% 24% 38% Agree 25% 25% 27% Strongly agree 18% 23% 19% 16% We met our We met our We met our objectives We met our objectives for objectives for objectives for for quicker time to higher satisfaction of cost savings flexible market business units infrastructure Proprietary & Confidential. © 2012, Everest Global, Inc. 10
… both of which are top adoption drivers for enterprise buyers; however, supply side constituents view cloud adoption to be driven primarily by cost reduction imperatives Relative importance of adoption drivers Relative importance of adoption drivers Buyer responses Service provider/advisory responses 1 = not at all important; ………. 5 = very important 1 = not at all important; ………. 5 = very important Reduced time for provisioning 3.21 application/infrastructure Reduction in TCO (Total N = 82 Cost of Ownership) 3.33 N = 193 Flexible infrastructure capacity 3.21 Flexibile infrastructure capacity 3.27 N = 81 N = 193 Limited in-house technical Reduced time for resources 3.13 provisioning 3.25 N = 82 application/infrastructure N = 191 Desire to "variabilize" cost 2.63 N = 79 Desire to "variabilize" cost 3.03 N = 186 Reduction in TCO (Total Limited in-house technical Cost of Ownership) 2.56 2.71 N = 84 resources N = 193 Industry-specific reasons 2.49 Industry specific reasons 2.37 N = 81 N = 184 Proprietary & Confidential. © 2012, Everest Global, Inc. 11
Adoption is by and large driven non-vertical solutions; however, industry-specific adoption patterns point towards significant impact on customer facing processes Industry specificity of cloud adoption Industry specific reasons for cloud adoption Buyer responses Buyer responses 100% = 89 Buyerspeak: Industry specific cloud solutions enable us to… Industry-specific solutions “…make changes quickly to web hosted customer 15% portal” Combination (industry- specific and general solutions) 17% “… to serve the needs of our clients – through (dynamic) communication, and data analytics” 69% “… support with products and services, our customers who wish to operate within the public General solution cloud.” Proprietary & Confidential. © 2012, Everest Global, Inc. 12
Security and integration issues are barriers to adoption; contrary to buyer perception, service providers cite lack of buy-in as a more significant barrier than budget issues Barriers to enterprise cloud adoption Barriers to enterprise cloud adoption Buyer responses Service provider/advisory responses 1 = not at all important; ………. 5 = very important 1 = not at all important; ………. 5 = very important Security concerns 2.93 N = 83 Security concerns 3.31 N = 196 Integration of cloud Integration of cloud solutions 2.73 N = 81 solutions 2.92 N = 190 Lack of budget for new 2.58 N = 81 Lack of management buy-in 2.77 initiatives N = 193 Lack of suitable cloud Lack of budget for new 2.49 N = 83 initiatives 2.70 solutions N = 195 Lack of in-house capability Lack of in-house capability 2.42 N = 83 to evaluate cloud solutions 2.69 to evaluate cloud solutions N = 191 Lack of suitable cloud Fear of vendor lock-in 2.39 N = 80 solutions 2.60 Lack of management buy-in 2.26 Fear of vendor lock-in 2.48 N = 193 N = 81 Service providers need support from stakeholder groups in order to generate buy-in across the enterprise Proprietary & Confidential. © 2012, Everest Global, Inc. 13
Buyers are willing to change service providers for the right contract terms, while service providers believe the reputation and tenure of the provider is more important Cloud solution purchase – decision criterion Cloud solution purchase – decision criterion Buyer responses Service provider/advisory responses 1 = not at all important; ………. 5 = very important 1 = not at all important; ………. 5 = very important Security of the offering 3.50 Security of the offering 3.65 N = 84 N = 194 Reputation and tenure Contract terms and SLAs 3.34 3.45 of the provider N = 82 N = 193 Reputation and tenure of Contract terms and 3.29 3.24 the provider N = 82 SLAs N = 192 Case studies / client Case studies / client 3.05 3.11 referrals / track record referrals / track record N = 84 N = 193 Physical location of facilities delivering cloud 2.72 services Low price 2.90 N = 83 N = 194 Low price 2.66 Physical location of facilities delivering 2.55 N = 83 cloud services N = 193 Security features continue to be the top decision criteria Proprietary & Confidential. © 2012, Everest Global, Inc. 14
IT, in conjunction with business leadership, comprises the primary decision-making group for cloud adoption Stakeholder involvement in cloud solution purchase Buyer responses N = 192 (number of mentions) 67 51 39 28 7 IT function C-level executives Business units Finance function No formal effort to develop enterprise cloud strategy Compared to other IT purchase decisions, cloud investments attract higher involvement from CXOs Proprietary & Confidential. © 2012, Everest Global, Inc. 15
Enterprise adopters express strong satisfaction and remain extremely optimistic about their ability to generate business value from cloud solutions Chart title XX% Overall agreement % Number of respondents N = 86 Strongly disagree 4% 4% 4% 1% Disagree 5% 6% 12% 13% 88% Somewhat disagree 14% 11% 7% 12% Neither agree or 16% disagree 16% 22% 62% 64% 42% 55% 26% Somewhat agree 35% 23% 19% 29% Agree 13% 34% Strongly agree 14% 13% 9% We have a robust In comparison to other We are satisfied with We expect to achieve strategy for managing organizations, we are more the current results greater benefits from our adoption of cloud mature in our approach to from our cloud cloud solutions in the solutions cloud solutions initiatives future Proprietary & Confidential. © 2012, Everest Global, Inc. 16
Content  Executive Summary  Detailed findings  Appendix - Demographics Proprietary & Confidential. © 2012, Everest Global, Inc. 17
Survey demographics Number of respondents; Buyer responses by geo; 100%=105 100%=346 Latam Third-party cloud Advisory professional 4% solution provider APAC 12% 31% 37% EMEA 15% North America 68% 32% Enterprise / cloud service buyer 100% = 105 Buyer responses by size; 100%=105 All responses by job title; 100%=261 > US$30 billion < US$100 million Vice President 13% 15% US$10-30 billion Senior Manager 11% 32% CXO 19% 45% US$5-10 billion 5% 11% US$2-5 billion 15% 12% US$100-500 21% US$500 million-2 billion million Director Proprietary & Confidential. © 2012, Everest Global, Inc. 18
About Everest Group Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For more information, please visit www.everestgrp.com and research.everestgrp.com. Proprietary & Confidential. © 2012, Everest Global, Inc. 19
About Cloud Connect Cloud Connect, produced by UBM TechWeb, is the defining event of the cloud computing industry. As both a conference and an exhibition, Cloud Connect's goal is to chart the course of cloud computing's development by bringing together enterprise IT professionals, developers, infrastructure and service providers and cloud computing innovators. UBM TechWeb has produced cloud events that define and frame cloud computing discussions since June 2008, including Cloud Summit Executive and Enterprise Cloud Summit at Interop. Cloud Connect is a one-of-a-kind event that encompasses the entire cloud computing ecosystem featuring IT & Developer workshops and a full conference program. For more information visit: www.cloudconnectevent.com. Proprietary & Confidential. © 2012, Everest Global, Inc. 20
Everest Group Leading clients from insight to action Everest Group locations Dallas (Headquarters): info@everestgrp.com +1-214-451-3000 New York: info@everestgrp.com +1-646-805-4000 Toronto: canada@everestgrp.com +1-416-865-2033 London: unitedkingdom@everestgrp.com +44-207-887-1483 Delhi: india@everestgrp.com +91-124-496-1000 www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com Proprietary & Confidential. © 2012, Everest Global, Inc. 21

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Enterprise Cloud Adoption Survey Results

  • 1. Enterprise Cloud Adoption Survey – Results Cloud Adoption Survey – Res August 2012
  • 2. Content  Executive Summary  Detailed findings  Appendix - Demographics Proprietary & Confidential. © 2012, Everest Global, Inc. 2
  • 3. Context and methodology Context & Objectives  Cloud Connect and Everest Group conducted a joint survey to coincide with the Cloud Connect conference in Chicago, September 2012  The objectives of the survey were to: – Identify broad-based cloud adoption patterns – Identify barriers to adoption – Evaluate overall "cloud sentiment” post adoption Methodology  Cloud Connect and Everest Group jointly created an online survey for the purposes of this study  Survey invitations were sent by email to three primary groups of cloud market stakeholders: – Cloud Buyers: Enterprises that have adopted, or are looking forward to cloud solutions – Cloud Service Providers: Providers of cloud solutions (products and services), including ISVs and service providers – Cloud Advisors: Consultants and third party advisors who work with Cloud Buyers and provide guidance on cloud adoption strategies  Survey responses were aggregated and analyzed; wherever possible and insightful, viewpoints from different market constituents have been contrasted  The focus of the study is on evaluating the viewpoint of the Cloud Buyer; however, given the sample size of Cloud Buyers, and the random sampling methodology, analysis by different segments within the buyer community has not been attempted, as the results would not be statistically significant Proprietary & Confidential. © 2012, Everest Global, Inc. 3
  • 4. Key findings (1/2) Cloud adoption is expanding beyond “low hanging fruit” such as email and custom applications  While existing adoption remains strongest within the SaaS layer, cloud infrastructure models are expected to provide the next impetus to growth; private cloud models are expected to grow the most  Early adoption workloads such as custom business applications and email/collaboration will continue to move to the cloud – However, adoption is poised to broaden with a large proportion of enterprises earmarking disaster recovery/storage/ archiving needs as part of their plans for cloud infrastructure implementation – Further, we believe that adoption patterns will be closely linked with the success of other Next Generation technologies as legacy integration challenges will be easier to resolve. For instance, with the advent of Big Data themes, a significant number of enterprises are planning to move their BI/Analytics workloads to the cloud Cloud is seen as an enabler of topline growth, beyond the cost reduction imperative  The ability of cloud technology to bring down enterprise’s time to market for applications, solutions and products is one of the strongest drivers of adoptions – Further, buyers record high post adoption satisfaction scores in their ability to shrink time to market  The ability to create and provision flexible infrastructure in line with demand patterns is rated as the second most important driver of adoption  While buyers maintain that TCO reduction objectives rank low in the hierarchy of drivers, service providers mention this as the strongest driver for their customers Perceived “security issues” continues to be the most significant barrier to adoption  All market constituents unanimously agree on “security concerns” being the biggest barrier to cloud adoption  However, it is interesting to note that service providers rank “lack of management buy-in” as an important barrier, which is at odds to buyer sentiment – This is good news for challengers seeking to account entry, as it clearly indicates that established incumbents are grappling with decentralized budget centers, as traditional IT roles are being blurred within the cloud context Proprietary & Confidential. © 2012, Everest Global, Inc. 4
  • 5. Key findings (2/2) While VMware has leading mindshare, many enterprises prefer opensource technology  19% of responses indicated no strong preference towards virtualization technology vendors, next to 47% for VMware  14% of responses indicated a strong preference for opensource cloud infrastructure platforms, next to 34% for VMware; 25% of responses indicated no strong preference Service providers need to adapt to new budget centers and sell on business value rather than cost  Enterprise adoption is being driven primarily to improve responsiveness (reduced provisioning cycle times) and flexibility without increasing IT spend; adoption is being driven by business users whose management teams are “bought in” and supportive  Service providers, on the other hand, believe that adoption is being driven primarily to reduce IT costs by management teams that aren’t fully bought in yet  We believe that as cloud technology simplifies IT consumption (e.g., small-scale SaaS consumption and virtual instance provisioning), traditional IT procurement roles are increasingly being driven by business users. Developer teams embedded in BUs do not need corporate IT buy-in for routine cloud usage, consequently leading to “budget shifting” away from traditional buying centers  Service providers need to adapt to the “Next Gen Buying Center” and shift discussions away from the traditional cost-based value proposition Overall, buyers’ “cloud sentiment” remains extremely positive, with high expectations for the future  An overwhelming majority of Cloud Buyers expressed high levels of satisfaction on their cloud implementations  Highest satisfaction is recorded on buyers’ ability to create flexible infrastructure  Most importantly, cloud computing is not going to be another flash in the pan. An overwhelming majority of survey respondents underlined their commitment to move larger chunks of their IT establishment to the cloud, as they expect to derive greater business value from cloud technologies in the future Proprietary & Confidential. © 2012, Everest Global, Inc. 5
  • 6. Content  Executive Summary  Detailed findings  Appendix - Demographics Proprietary & Confidential. © 2012, Everest Global, Inc. 6
  • 7. SaaS modules have been adopted most widely; IaaS adoption is expected to grow fastest in the near future Enterprise cloud adoption trends by cloud layer IaaS adoption plans – Buyer responses - Buyer responses Already adopted Adopt in distant future 100% = 89 Adopt in near future No plans to adopt 57% Software as a Service 28% N= 81 (SaaS) 10% No plans for cloud 5% infrastructure 38% Platform as a Service 25% N= 73 18% (PaaS) 27% 10% 31% 48% Public cloud (IaaS) 26% N= 78 26% 18% 34% 30% Private cloud (IaaS) 36% N= 80 23% Already have cloud Plan to implement 11% cloud infrastructure infrastructure 28% Business Process as a 27% Service (BPaaS) 22% N= 64 23% 17% Hybrid cloud (IaaS) 27% 36% N= 70 20% Proprietary & Confidential. © 2012, Everest Global, Inc. 7
  • 8. Amongst those planning IaaS implementation, VMware enjoys dominant mindshare Preference for virtualization technology Preference for cloud platform Buyer responses (cloud infrastructure implemented/planned) Buyer responses (cloud infrastructure implemented/planned) 100% = 95 (number of mentions) 100% = 104 (number of mentions) KVM Eucalyptus VCE Xen 6% CloudStack 4%3% 9% 9% IBM SmartCloud 34% VMware Microsoft 12% Hyper-V 18% 47% VMware OpenStack 14% 19% 25% No preference No preference However, a significant proportion of the market professes to be platform agnostic, or prefer open source platforms Proprietary & Confidential. © 2012, Everest Global, Inc. 8
  • 9. Email/collaboration, DR/storage, and BI/analytics being targeted for cloud porting; as buyers think beyond custom applications and development platforms Enterprise Cloud adoption trends by workload – Already migrated Future migration planned Buyer responses Currently migrating No migration planned 29% Application development/test 25% 28% N= 80 environment 19% 28% 17% N= 75 Custom business applications 31% 24% 25% 16% N= 80 E-mail/collaboration 46% 13% 25% Disaster recovery/storage/data 20% N= 80 archiving 42% 14% 22% 25% N= 79 E-commerce and on-line tools 32% 22% 19% 16% N= 74 Business intelligence/analytics 39% 26% 18% ERP 19% 25% N= 67 37% Proprietary & Confidential. © 2012, Everest Global, Inc. 9
  • 10. Vast majority of buyers met their “cloud objectives”; more than cost reduction, cloud enables flexible infrastructure and reduce time to market… Enterprise Cloud adoption – objective fulfillment XX% Overall agreement % Buyer responses N = 88 2% 1% 1% 2% Strongly disagree 2% 1% 2% 2% Disagree Somewhat disagree 1% 2% 2% 1% 14% Neither agree or 24% 31% 82% 27% disagree 21% 71% 67% 64% 27% Somewhat agree 21% 24% 38% Agree 25% 25% 27% Strongly agree 18% 23% 19% 16% We met our We met our We met our objectives We met our objectives for objectives for objectives for for quicker time to higher satisfaction of cost savings flexible market business units infrastructure Proprietary & Confidential. © 2012, Everest Global, Inc. 10
  • 11. … both of which are top adoption drivers for enterprise buyers; however, supply side constituents view cloud adoption to be driven primarily by cost reduction imperatives Relative importance of adoption drivers Relative importance of adoption drivers Buyer responses Service provider/advisory responses 1 = not at all important; ………. 5 = very important 1 = not at all important; ………. 5 = very important Reduced time for provisioning 3.21 application/infrastructure Reduction in TCO (Total N = 82 Cost of Ownership) 3.33 N = 193 Flexible infrastructure capacity 3.21 Flexibile infrastructure capacity 3.27 N = 81 N = 193 Limited in-house technical Reduced time for resources 3.13 provisioning 3.25 N = 82 application/infrastructure N = 191 Desire to "variabilize" cost 2.63 N = 79 Desire to "variabilize" cost 3.03 N = 186 Reduction in TCO (Total Limited in-house technical Cost of Ownership) 2.56 2.71 N = 84 resources N = 193 Industry-specific reasons 2.49 Industry specific reasons 2.37 N = 81 N = 184 Proprietary & Confidential. © 2012, Everest Global, Inc. 11
  • 12. Adoption is by and large driven non-vertical solutions; however, industry-specific adoption patterns point towards significant impact on customer facing processes Industry specificity of cloud adoption Industry specific reasons for cloud adoption Buyer responses Buyer responses 100% = 89 Buyerspeak: Industry specific cloud solutions enable us to… Industry-specific solutions “…make changes quickly to web hosted customer 15% portal” Combination (industry- specific and general solutions) 17% “… to serve the needs of our clients – through (dynamic) communication, and data analytics” 69% “… support with products and services, our customers who wish to operate within the public General solution cloud.” Proprietary & Confidential. © 2012, Everest Global, Inc. 12
  • 13. Security and integration issues are barriers to adoption; contrary to buyer perception, service providers cite lack of buy-in as a more significant barrier than budget issues Barriers to enterprise cloud adoption Barriers to enterprise cloud adoption Buyer responses Service provider/advisory responses 1 = not at all important; ………. 5 = very important 1 = not at all important; ………. 5 = very important Security concerns 2.93 N = 83 Security concerns 3.31 N = 196 Integration of cloud Integration of cloud solutions 2.73 N = 81 solutions 2.92 N = 190 Lack of budget for new 2.58 N = 81 Lack of management buy-in 2.77 initiatives N = 193 Lack of suitable cloud Lack of budget for new 2.49 N = 83 initiatives 2.70 solutions N = 195 Lack of in-house capability Lack of in-house capability 2.42 N = 83 to evaluate cloud solutions 2.69 to evaluate cloud solutions N = 191 Lack of suitable cloud Fear of vendor lock-in 2.39 N = 80 solutions 2.60 Lack of management buy-in 2.26 Fear of vendor lock-in 2.48 N = 193 N = 81 Service providers need support from stakeholder groups in order to generate buy-in across the enterprise Proprietary & Confidential. © 2012, Everest Global, Inc. 13
  • 14. Buyers are willing to change service providers for the right contract terms, while service providers believe the reputation and tenure of the provider is more important Cloud solution purchase – decision criterion Cloud solution purchase – decision criterion Buyer responses Service provider/advisory responses 1 = not at all important; ………. 5 = very important 1 = not at all important; ………. 5 = very important Security of the offering 3.50 Security of the offering 3.65 N = 84 N = 194 Reputation and tenure Contract terms and SLAs 3.34 3.45 of the provider N = 82 N = 193 Reputation and tenure of Contract terms and 3.29 3.24 the provider N = 82 SLAs N = 192 Case studies / client Case studies / client 3.05 3.11 referrals / track record referrals / track record N = 84 N = 193 Physical location of facilities delivering cloud 2.72 services Low price 2.90 N = 83 N = 194 Low price 2.66 Physical location of facilities delivering 2.55 N = 83 cloud services N = 193 Security features continue to be the top decision criteria Proprietary & Confidential. © 2012, Everest Global, Inc. 14
  • 15. IT, in conjunction with business leadership, comprises the primary decision-making group for cloud adoption Stakeholder involvement in cloud solution purchase Buyer responses N = 192 (number of mentions) 67 51 39 28 7 IT function C-level executives Business units Finance function No formal effort to develop enterprise cloud strategy Compared to other IT purchase decisions, cloud investments attract higher involvement from CXOs Proprietary & Confidential. © 2012, Everest Global, Inc. 15
  • 16. Enterprise adopters express strong satisfaction and remain extremely optimistic about their ability to generate business value from cloud solutions Chart title XX% Overall agreement % Number of respondents N = 86 Strongly disagree 4% 4% 4% 1% Disagree 5% 6% 12% 13% 88% Somewhat disagree 14% 11% 7% 12% Neither agree or 16% disagree 16% 22% 62% 64% 42% 55% 26% Somewhat agree 35% 23% 19% 29% Agree 13% 34% Strongly agree 14% 13% 9% We have a robust In comparison to other We are satisfied with We expect to achieve strategy for managing organizations, we are more the current results greater benefits from our adoption of cloud mature in our approach to from our cloud cloud solutions in the solutions cloud solutions initiatives future Proprietary & Confidential. © 2012, Everest Global, Inc. 16
  • 17. Content  Executive Summary  Detailed findings  Appendix - Demographics Proprietary & Confidential. © 2012, Everest Global, Inc. 17
  • 18. Survey demographics Number of respondents; Buyer responses by geo; 100%=105 100%=346 Latam Third-party cloud Advisory professional 4% solution provider APAC 12% 31% 37% EMEA 15% North America 68% 32% Enterprise / cloud service buyer 100% = 105 Buyer responses by size; 100%=105 All responses by job title; 100%=261 > US$30 billion < US$100 million Vice President 13% 15% US$10-30 billion Senior Manager 11% 32% CXO 19% 45% US$5-10 billion 5% 11% US$2-5 billion 15% 12% US$100-500 21% US$500 million-2 billion million Director Proprietary & Confidential. © 2012, Everest Global, Inc. 18
  • 19. About Everest Group Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research, and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies, and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations, and private equity firms in six continents across all industry categories. For more information, please visit www.everestgrp.com and research.everestgrp.com. Proprietary & Confidential. © 2012, Everest Global, Inc. 19
  • 20. About Cloud Connect Cloud Connect, produced by UBM TechWeb, is the defining event of the cloud computing industry. As both a conference and an exhibition, Cloud Connect's goal is to chart the course of cloud computing's development by bringing together enterprise IT professionals, developers, infrastructure and service providers and cloud computing innovators. UBM TechWeb has produced cloud events that define and frame cloud computing discussions since June 2008, including Cloud Summit Executive and Enterprise Cloud Summit at Interop. Cloud Connect is a one-of-a-kind event that encompasses the entire cloud computing ecosystem featuring IT & Developer workshops and a full conference program. For more information visit: www.cloudconnectevent.com. Proprietary & Confidential. © 2012, Everest Global, Inc. 20
  • 21. Everest Group Leading clients from insight to action Everest Group locations Dallas (Headquarters): info@everestgrp.com +1-214-451-3000 New York: info@everestgrp.com +1-646-805-4000 Toronto: canada@everestgrp.com +1-416-865-2033 London: unitedkingdom@everestgrp.com +44-207-887-1483 Delhi: india@everestgrp.com +91-124-496-1000 www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com Proprietary & Confidential. © 2012, Everest Global, Inc. 21