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Emerging trends (internal presentation)

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Andrea Pesoli
Andrea Pesoli

Internal presentation for the Enterprise 2.0 Observatory (October 2007). Topics: Enterprise 2.0, Open Innovation, Mobility, Crowdsourcing, Social Network, and more...

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Emerging trends Enterprise 2.0, Open Innovation, Mobility, Crowdsourcing, Social Network, ...
Enterprise 2.0: a definition
enterprise noun 1 a project or undertaking, typically one that is difficult or requires effort : a joint enterprise between French and Japanese companies. • initiative and resourcefulness : success came quickly, thanks to a mixture of talent, enterprise, and luck. 2 a business or company : a state-owned enterprise. • entrepreneurial economic activity.
ni e nt ne ge zio io he uz ic ol og er ra em bo anizzazione Ev ol lla Org cn Co te Enterprise 2.0 Infrastruttura Persona k or Relazioni tw ty ili ne ob al ci M So
Collaboration: the achievement of results impossible to accomplish independently
Enabling Collaboration Technology The Net The Open Networked With all Enterprise stakeholders Inter-enterprise Computing The Business-Web Among firms Enterprise Architecture The Integrated Enterprise Across silos P2P Collaboration Tool The High Performance Team Among employees X-Internet Ambient Intelligence Between things
“Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.“ McAfee (2007)
Enabling Collaboration Technology The Net The Open Networked With all Enterprise stakeholders Inter-enterprise Computing The Business-Web Among firms Enterprise Architecture The Integrated Enterprise Across silos P2P Collaboration Tool The High Performance Team Among employees X-Internet Ambient Intelligence Between things
Social software enables people to rendezvous, connect or collaborate through computer-mediated communication and to form online communities “Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.“
Emergent means that the software is freeform, and that it contains mechanisms to let the patterns and structure inherent in people's interactions become visible over time “Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.“
1.0 2.0 Hierarchy Network Command Alignment Experience Insight Competition Cooperation Discipline Initiative Functional Cross-functional National Cross-border Task Orientation Result Orientation
The economy of collaboration Transaction Organizational Costs structure (size) IT leads to smaller firms Information Transaction Technology Costs Coase (1937), Arrow (1973), Galbraith (1977), Brynjolfsson (1994)
Wikinomics is a term that describes the effects of extensive collaboration and user-participation on the marketplace and corporate world Openness Peering Sharing Acting globally
The use of mass collaboration in a business environment can be seen as an extension of the trend in business to outsource It relies on free individual agents to come together and cooperate to improve a given operation or solve a problem (i.e. crowdsourcing)
Wikinomics enable outsourcing at the individual level
Enabling Collaboration Technology The Net The Open Networked With all Enterprise stakeholders Inter-enterprise Computing The Business-Web Among firms Enterprise Architecture The Integrated Enterprise Across silos P2P Collaboration Tool The High Performance Team Among employees X-Internet Ambient Intelligence Between things
“The central idea of Open Innovation is that when companies look outside their own boundaries, they can gain better access to ideas, knowledge, and technology than they would have if they relied solely on their own resources.” Brown, Hagel (2006)
Choose the right approach to coordination (practice vs process) Balance local innovation with “global” integration Open Innovation Design effective action points Establish performance feedback loops
Outsourcing...innovation?? Business Week (2005)
User generated content (UGC) refers to various kinds of media content that are produced by end-users
Cambrian House: user generated Business
Humans suffer from information overload: there’s much more information on any given subject than a person is able to access As a result, people are forced to depend upon each other for knowledge
Know-who rather than know-what, know-how or know-why information has become most crucial It involves knowing who has the needed information and being able to reach that person
Strong ties involve time, emotional intensity, intimacy and reciprocation People connected by strong ties tend to form clusters that exhibit high levels of redundancy
absent strong tie weak tie tie Weak ties are acquaintances who are not part of your closest social circle, and as such have the power to act as a bridge between your social cluster and someone else's
“Within a social network, weak ties are more powerful than strong ties. They are indispensable to individuals’ opportunities and to their incorporation into communities while strong ties breed local cohesion. “ Granovetter (1973)
1.0 2.0 Hierarchy Network Command Alignment Experience Insight Competition Cooperation Discipline Initiative Functional Cross-functional National Cross-border
Mobility
Mobile Workspace Accesso tramite dispositivi mobile a nota spese, Socializzazione, straordinari, vettura Comunicazioni aziendale, ecc istituzionali 6% 22% 45% SERVIZI COMUNICAZIONE E AZIENDALI SOCIALIZZAZIONE 16% 55% 29% OPERATIVITÀ CONOSCENZA E COLLABORAZIONE Sì Pianificato nel 2007 24% 57% No SFA, FFA, accesso Mail, Rubrica Campione: 110 casi ai documenti Agenda, ecc … Possibili risposte multiple
The effect of mobility Value creation Business model Workspace Process Data access procedure Organizational change
Mobile 2.0 is not quot;the future.quot; It is services that already exist all around us that blend Web 2.0 with the mobile platform: they leverage mobility but are as easy to use and ubiquitous as the Web is today.
Collective intelligence is any intelligence that arises from - or is a capacity or characteristic of - groups and other collective living systems
Collective Intelligence is about finding the best answer a group can give to a problem based on identifying the member in the group who should know best
The Wisdom of Crowds is about applying the intelligence of a group to a certain kind of problem where majority rule or averaging is appropriate
Collective Intelligence Wisdom of Crowds Exclusive Averaging ≈ ≈ finding and picking the best taking into account multiple intelligence in the group for inputs in your calculation to a specific question attempt to find the best answer
Prediction markets are speculative markets created for the purpose of making predictions. Assets are created whose final cash value is tied to a particular event or parameter. Market prices can be interpreted as predictions of the probability of the event or the expected value of the parameter.
Hewlett-Packard pioneered applications in sales forecasting and now uses prediction markets in several business units Corning, Eli Lilly, Pfizer, Siemens and other global companies are listed NewsFutures customers Intel mentioned in HBR in relation to managing manufacturing capacity Microsoft is piloting prediction markets internally Google has confirmed that it uses a predictive market internally GE uses prediction market software to generate new business ideas
The Long Tail is the realization that the sum of many small markets is worth as much, if not more, than a few large markets Head Tail
How long is the Long Tail? Books sales in the U.S. in 2004 as graph on a soccer field (100x60 meters)
Emerging trends (internal presentation)

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Emerging trends (internal presentation)

  • 1. Emerging trends Enterprise 2.0, Open Innovation, Mobility, Crowdsourcing, Social Network, ...
  • 2. Enterprise 2.0: a definition
  • 3. enterprise noun 1 a project or undertaking, typically one that is difficult or requires effort : a joint enterprise between French and Japanese companies. • initiative and resourcefulness : success came quickly, thanks to a mixture of talent, enterprise, and luck. 2 a business or company : a state-owned enterprise. • entrepreneurial economic activity.
  • 4. ni e nt ne ge zio io he uz ic ol og er ra em bo anizzazione Ev ol lla Org cn Co te Enterprise 2.0 Infrastruttura Persona k or Relazioni tw ty ili ne ob al ci M So
  • 5. Collaboration: the achievement of results impossible to accomplish independently
  • 6. Enabling Collaboration Technology The Net The Open Networked With all Enterprise stakeholders Inter-enterprise Computing The Business-Web Among firms Enterprise Architecture The Integrated Enterprise Across silos P2P Collaboration Tool The High Performance Team Among employees X-Internet Ambient Intelligence Between things
  • 7. “Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.“ McAfee (2007)
  • 8. Enabling Collaboration Technology The Net The Open Networked With all Enterprise stakeholders Inter-enterprise Computing The Business-Web Among firms Enterprise Architecture The Integrated Enterprise Across silos P2P Collaboration Tool The High Performance Team Among employees X-Internet Ambient Intelligence Between things
  • 9. Social software enables people to rendezvous, connect or collaborate through computer-mediated communication and to form online communities “Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.“
  • 10. Emergent means that the software is freeform, and that it contains mechanisms to let the patterns and structure inherent in people's interactions become visible over time “Enterprise 2.0 is the use of emergent social software platforms within companies, or between companies and their partners or customers.“
  • 11. 1.0 2.0 Hierarchy Network Command Alignment Experience Insight Competition Cooperation Discipline Initiative Functional Cross-functional National Cross-border Task Orientation Result Orientation
  • 12. The economy of collaboration Transaction Organizational Costs structure (size) IT leads to smaller firms Information Transaction Technology Costs Coase (1937), Arrow (1973), Galbraith (1977), Brynjolfsson (1994)
  • 13. Wikinomics is a term that describes the effects of extensive collaboration and user-participation on the marketplace and corporate world Openness Peering Sharing Acting globally
  • 14. The use of mass collaboration in a business environment can be seen as an extension of the trend in business to outsource It relies on free individual agents to come together and cooperate to improve a given operation or solve a problem (i.e. crowdsourcing)
  • 15. Wikinomics enable outsourcing at the individual level
  • 16. Enabling Collaboration Technology The Net The Open Networked With all Enterprise stakeholders Inter-enterprise Computing The Business-Web Among firms Enterprise Architecture The Integrated Enterprise Across silos P2P Collaboration Tool The High Performance Team Among employees X-Internet Ambient Intelligence Between things
  • 17. “The central idea of Open Innovation is that when companies look outside their own boundaries, they can gain better access to ideas, knowledge, and technology than they would have if they relied solely on their own resources.” Brown, Hagel (2006)
  • 18. Choose the right approach to coordination (practice vs process) Balance local innovation with “global” integration Open Innovation Design effective action points Establish performance feedback loops
  • 19. Outsourcing...innovation?? Business Week (2005)
  • 20. User generated content (UGC) refers to various kinds of media content that are produced by end-users
  • 21. Cambrian House: user generated Business
  • 22. Humans suffer from information overload: there’s much more information on any given subject than a person is able to access As a result, people are forced to depend upon each other for knowledge
  • 23. Know-who rather than know-what, know-how or know-why information has become most crucial It involves knowing who has the needed information and being able to reach that person
  • 24. Strong ties involve time, emotional intensity, intimacy and reciprocation People connected by strong ties tend to form clusters that exhibit high levels of redundancy
  • 25. absent strong tie weak tie tie Weak ties are acquaintances who are not part of your closest social circle, and as such have the power to act as a bridge between your social cluster and someone else's
  • 26. “Within a social network, weak ties are more powerful than strong ties. They are indispensable to individuals’ opportunities and to their incorporation into communities while strong ties breed local cohesion. “ Granovetter (1973)
  • 27. 1.0 2.0 Hierarchy Network Command Alignment Experience Insight Competition Cooperation Discipline Initiative Functional Cross-functional National Cross-border
  • 29. Mobile Workspace Accesso tramite dispositivi mobile a nota spese, Socializzazione, straordinari, vettura Comunicazioni aziendale, ecc istituzionali 6% 22% 45% SERVIZI COMUNICAZIONE E AZIENDALI SOCIALIZZAZIONE 16% 55% 29% OPERATIVITÀ CONOSCENZA E COLLABORAZIONE Sì Pianificato nel 2007 24% 57% No SFA, FFA, accesso Mail, Rubrica Campione: 110 casi ai documenti Agenda, ecc … Possibili risposte multiple
  • 30. The effect of mobility Value creation Business model Workspace Process Data access procedure Organizational change
  • 31. Mobile 2.0 is not quot;the future.quot; It is services that already exist all around us that blend Web 2.0 with the mobile platform: they leverage mobility but are as easy to use and ubiquitous as the Web is today.
  • 32. Collective intelligence is any intelligence that arises from - or is a capacity or characteristic of - groups and other collective living systems
  • 33. Collective Intelligence is about finding the best answer a group can give to a problem based on identifying the member in the group who should know best
  • 34. The Wisdom of Crowds is about applying the intelligence of a group to a certain kind of problem where majority rule or averaging is appropriate
  • 35. Collective Intelligence Wisdom of Crowds Exclusive Averaging ≈ ≈ finding and picking the best taking into account multiple intelligence in the group for inputs in your calculation to a specific question attempt to find the best answer
  • 36. Prediction markets are speculative markets created for the purpose of making predictions. Assets are created whose final cash value is tied to a particular event or parameter. Market prices can be interpreted as predictions of the probability of the event or the expected value of the parameter.
  • 37. Hewlett-Packard pioneered applications in sales forecasting and now uses prediction markets in several business units Corning, Eli Lilly, Pfizer, Siemens and other global companies are listed NewsFutures customers Intel mentioned in HBR in relation to managing manufacturing capacity Microsoft is piloting prediction markets internally Google has confirmed that it uses a predictive market internally GE uses prediction market software to generate new business ideas
  • 38. The Long Tail is the realization that the sum of many small markets is worth as much, if not more, than a few large markets Head Tail
  • 39. How long is the Long Tail? Books sales in the U.S. in 2004 as graph on a soccer field (100x60 meters)