Embrace the Chaos (and other scary tales of the social web)
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This is the presentation I gave at the Extension.org annual conference in St. Louis on October 22, 2009. The audience takeaway was that, although scary and unknown, there are many great examples of organizations like their own using the social web to go further...and I also threw in some more radical stuff to open up the possibilities.
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Embrace the Chaos (and other scary tales of the social web)
- 1. embrace the chaos (& other scary tales from the social web) by Tara ‘missrogue’ Hunt
- 3. RIP control Here Lies Expertise Secrets
- 4. Did you know 4.0? (Content by XPLANE, The Economist, Karl Fisch, Scott McLeod and Laura Bestler) http://www.youtube.com/watch?v=6ILQrUrEWe8
- 5. their deaths have not been exaggerated • democratization > gatekeepers • amateurs > experts • transparency > p.r. spins & brand mgmt • collaboration > corporate think tanks • openness/sharing > secrets/intellectual property
- 6. now onto the good news...
- 7. the tale of the mysterious taggers http://www.flickr.com/photos/statelibraryofnsw/3484530193/
- 11. the results • 10.4 Million views • 79% of 4,615 photos marked as ‘favorite’ • 15,000 new contacts for Library of Congress • 7,166 comments left on 2,873 photos by 2,562 unique Flickr accounts • 67,176 tags added by 2,518 unique Flickr users • <25 instances removed because inappropriate • their press/blogger coverage was through the roof Report: For the Common Good, October 30, 2008 http://www.loc.gov/rr/print/flickr_report_final_summary.pdf
- 12. why it succeeded • the Library of Congress erred on the side of open (even the licensing) • they thought of it as an ‘experiment’ rather than a well-formed strategy • they trusted and let go of control - they embraced the chaos • they looked at it as a long-term partnership
- 13. the tale of the amateur journalist
- 14. stop being important and start being interesting... Michael Hirshorn, Atlantic Monthly
- 18. 600,000 visits PER DAY (that made fivethirtyeight.com the 2nd most popular political site of 2008) (in <5 months, rising out of obscurity) (run initially by ONE guy)
- 19. why? • Silver offered up something valuable • the site was born out of a passion - first for numbers, then baseball, then politics • these numbers were not only accurate, but they also simplified very complex information • Silver listened to his audience. He interacted, responded and tweaked as necessary
- 20. tales of the growing mash-ups
- 21. the law of mashups • no matter how much you lock stuff down, it will be taken and repurposed. • you should be so lucky as to have your content remixed. If it isn’t remixed, worry about the relevance/interestingness of your work.
- 22. music
- 26. photography
- 28. maps
- 30. twitter
- 33. what are the benefits of mashups 1. Onramps & Offramps: more ways for people to interact with and consume your content (traffic from Twitter’s API is 10x twitter.com) 2. Creativity: those projects you would never get to in a million years (or think of) are created! 3. Exposure: the more fun the mashup, the more likely you will get some press from it
- 34. most popular mashup apis • Google Maps >1800 mashups recorded • Flickr >500 mashups recorded • YouTube >415 mashups recorded • Amazon >315 mashups recorded • Twitter >275 mashups recorded
- 35. the tale of the crazy collaborations
- 36. University of Washington Computer Science Division http://www.fold.it
- 37. stats on fold.it • Study found folding teams do much better than individuals • >100,000 players in under 1 year • A 13 year old non-scientist (no training) won the folding competition
- 38. http://setiathome.berkeley.edu/ 180,000 active volunteers and nearly 290,000 active computers doing work!!
- 40. the trick (& treat) is for you to...
- 41. increase your social capital (whuffie - the currency of online communities)
- 42. turn the bullhorn around • stop being ‘experts’ and start interacting • watch, listen and learn from what your audience needs • collect data on what your readers share and interact with and tweak
- 43. become part of the community • become more collaborative and open • discuss articles in progress with twitter followers, facebook fans, etc. • read and link to blogs that are on topic • really figure out what people are interested in/ talking about by being social on the SNs
- 44. create amazing experiences • create information out of passion • simplify complex stories (infographics, stats, etc.) • inject more fun into your content • create social interactions between readers • let people personalize their experience
- 45. embrace the chaos • let go of control; offer APIs, widgets, etc. • get experimental! (i.e. try things without knowing the results beforehand) • learn from other industries and the successes of the hyper-viral • put a human face on your product
- 46. find your higher purpose • think customer centrically: put your audience’s success at the core of every decision you make • get behind the passions of the community; or • promote something bigger than your own work (equal access to education?) • get involved in your local community events
- 47. there are many more reasons to celebrate than fear the social web
- 48. the end
- 49. tara ‘missrogue’ hunt author, The Whuffie Factor http://www.horsepigcow.com http://www.thewhuffiefactor.com p. 514-679-2951 e. horsepigcow@gmail.com t. twitter.com/missrogue
- 50. share/remix/spread...but don’t forget to attribute http://slideshare.net/missrogue