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eLearning Guild Online Forum - Application of the Thiagi Four-Door Model for Rapid eLearning

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This document discusses the application of the Thiagi Four-Door model for rapid e-learning. It describes Sun Microsystems' use of the model to address problems with expensive, repetitive, and boring e-learning courses that lacked autonomy and had high attrition rates. The Four-Door model incorporates case studies, expert questions, tests, games, and a library to engage learners. Sun implemented a prototype in 2 months, piloted it in 2 more months, and fully deployed the first Four-Door course after 4 months with positive learner feedback and results. The document recommends obtaining business support, allowing design time, and paying attention to guidance for future Four-Door implementations.

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Application of the Thiagi Four-Door Model for Rapid e-LearningJanuary 2010Russ PowellSun Microsystems, Inc. -- Sun Learning ServicesBrandon CarsonNetAppv1.9 28 Jan 2010
About UsQuestions you may be askingWho are you and why should we pay attention?Why are you here?What is this thing called the “four-door model”?What does Sun’s version of it look like?What recommendations do you have for me should I decide to attempt this?How do I get more information?2
About YouA few pollsYour primary job roleFamiliarity w/ Thiagi
The Four-Door model
Designed a four-door course?
Implemented/completed a four-door course?3
Current Problems w/ eLearning CoursesConsider eLearning courses you’ve seen recently…Type one word in the chat pod to summarize some of the most significant concerns you have about them.4
Current Problems w/ eLearning CoursesOur initial list of concerns:Boring (e.g., irrelevant, presented in a manner not conducive to learning)Repetitious (e.g., everyone seems to be doing it the same way, addressing many levels of expertise)Provides little-to-no autonomy ExpensiveHigh attrition rate5
The Business ProblemSun was struggling to demonstrate the business value of its products and solutions due toA large and complex portfolioLack of a shared vocabulary, methods, and tools in the sales organizationResults were shrinking revenues and lost market share6
Training ConcernsOver $12m spent on vendor-based ILTNo discernible ROI in increased salesGeo-based audiences used to “doing it their way”7
New Approach to Sales TrainingThe business requested SLS to provide a “hybrid” learning solutionWe wanted to use the “3Js”Just in timeJust enoughJust for meNot repetitious, not boring8
About ThiagiInstructional Design guru, games-masterHelps people achieve more through performance-based training that is motivating and effectiveApproach is rigorous, research-based, academic, informed by real-world, hands-on experienceFour-door model = “faster, better, cheaper”Who learns the most?Visit thiagi.com9
The Four DoorsTorture ChamberLibraryPlaygroundCafe10
A Four Door UI Implementation11
The Four Doors + 1Case StudiesAsk theExpertsTest CenterLibraryArcade12
Other Important ComponentsCourse IntroductionPeripheralsKey Takeaways13
LibraryDocuments
Photos
Videos
Websites
Audio Files14
Playground/Arcade15
Café/Ask-The-Experts16
Torture Chamber/Test Center17
The Four-Doors - “Live” Demo18
Iterations > Simple Wiki Pages19
Iterations > Pilot Main Page20
Iterations > Final Main Page21
Iterations > Simple Wiki Pages22
Iterations > Game Examples23
Iterations > Pilot Game Example 224
Iterations > Pilot Game Example 125
Iterations > Case Study Example26
The First ImplementationCost (internal/external)ResourcingTimeScalability27
Timeline and CostAnalysis (with the BU): 1 monthPrototype: 2 monthsPilot: 2 monthsFirst Implementation: 4 monthsDesign vendors: 2Vendor cost: $80KInternal resources:2 full-time headcount for the program duration5-6 part time headcount “in and out”28
RecommendationsObtain or create business buy-in/support before starting an initiative of this nature.The first time you do this, plan for design time to gain efficiencies in the future.Early on, recruit a technology rep to help you integrate this design into the current technology infrastructure. Pay close attention to the design of your guidance system.Have a writer or instructional designer on the team who is skilled at creating good game-/test-items. 29
Mapping Problems to 4-D SolutionsBoringRepetitiousLittle-to-no autonomy ExpensiveHigh attrition rateOther“I found myself becoming so engaged in the program and content. It completely grabbed and held my attention.”– Anonymous Judge, Brandon Hall Research“Easy to navigate. Quality presentation layout. Organized. Rich in content. Love it.”“Arcade concept is brilliant.”“Having an accompanying support resource Library is very helpful.”– Anonymous Learners, Sun Microsystems30
Mapping Problems to 4-D SolutionsBoringRepetitiousLittle-to-no autonomy ExpensiveHigh attrition rateOther“[The material was] easy to access and learn from. It respects the needs of adult learners.”– Anonymous Judge, Brandon Hall Research31

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eLearning Guild Online Forum - Application of the Thiagi Four-Door Model for Rapid eLearning

  • 1. Application of the Thiagi Four-Door Model for Rapid e-LearningJanuary 2010Russ PowellSun Microsystems, Inc. -- Sun Learning ServicesBrandon CarsonNetAppv1.9 28 Jan 2010
  • 2. About UsQuestions you may be askingWho are you and why should we pay attention?Why are you here?What is this thing called the “four-door model”?What does Sun’s version of it look like?What recommendations do you have for me should I decide to attempt this?How do I get more information?2
  • 3. About YouA few pollsYour primary job roleFamiliarity w/ Thiagi
  • 7. Current Problems w/ eLearning CoursesConsider eLearning courses you’ve seen recently…Type one word in the chat pod to summarize some of the most significant concerns you have about them.4
  • 8. Current Problems w/ eLearning CoursesOur initial list of concerns:Boring (e.g., irrelevant, presented in a manner not conducive to learning)Repetitious (e.g., everyone seems to be doing it the same way, addressing many levels of expertise)Provides little-to-no autonomy ExpensiveHigh attrition rate5
  • 9. The Business ProblemSun was struggling to demonstrate the business value of its products and solutions due toA large and complex portfolioLack of a shared vocabulary, methods, and tools in the sales organizationResults were shrinking revenues and lost market share6
  • 10. Training ConcernsOver $12m spent on vendor-based ILTNo discernible ROI in increased salesGeo-based audiences used to “doing it their way”7
  • 11. New Approach to Sales TrainingThe business requested SLS to provide a “hybrid” learning solutionWe wanted to use the “3Js”Just in timeJust enoughJust for meNot repetitious, not boring8
  • 12. About ThiagiInstructional Design guru, games-masterHelps people achieve more through performance-based training that is motivating and effectiveApproach is rigorous, research-based, academic, informed by real-world, hands-on experienceFour-door model = “faster, better, cheaper”Who learns the most?Visit thiagi.com9
  • 13. The Four DoorsTorture ChamberLibraryPlaygroundCafe10
  • 14. A Four Door UI Implementation11
  • 15. The Four Doors + 1Case StudiesAsk theExpertsTest CenterLibraryArcade12
  • 16. Other Important ComponentsCourse IntroductionPeripheralsKey Takeaways13
  • 25. The Four-Doors - “Live” Demo18
  • 26. Iterations > Simple Wiki Pages19
  • 27. Iterations > Pilot Main Page20
  • 28. Iterations > Final Main Page21
  • 29. Iterations > Simple Wiki Pages22
  • 30. Iterations > Game Examples23
  • 31. Iterations > Pilot Game Example 224
  • 32. Iterations > Pilot Game Example 125
  • 33. Iterations > Case Study Example26
  • 34. The First ImplementationCost (internal/external)ResourcingTimeScalability27
  • 35. Timeline and CostAnalysis (with the BU): 1 monthPrototype: 2 monthsPilot: 2 monthsFirst Implementation: 4 monthsDesign vendors: 2Vendor cost: $80KInternal resources:2 full-time headcount for the program duration5-6 part time headcount “in and out”28
  • 36. RecommendationsObtain or create business buy-in/support before starting an initiative of this nature.The first time you do this, plan for design time to gain efficiencies in the future.Early on, recruit a technology rep to help you integrate this design into the current technology infrastructure. Pay close attention to the design of your guidance system.Have a writer or instructional designer on the team who is skilled at creating good game-/test-items. 29
  • 37. Mapping Problems to 4-D SolutionsBoringRepetitiousLittle-to-no autonomy ExpensiveHigh attrition rateOther“I found myself becoming so engaged in the program and content. It completely grabbed and held my attention.”– Anonymous Judge, Brandon Hall Research“Easy to navigate. Quality presentation layout. Organized. Rich in content. Love it.”“Arcade concept is brilliant.”“Having an accompanying support resource Library is very helpful.”– Anonymous Learners, Sun Microsystems30
  • 38. Mapping Problems to 4-D SolutionsBoringRepetitiousLittle-to-no autonomy ExpensiveHigh attrition rateOther“[The material was] easy to access and learn from. It respects the needs of adult learners.”– Anonymous Judge, Brandon Hall Research31
  • 39. Mapping Problems to 4-D SolutionsBoringRepetitiousLittle-to-no autonomy ExpensiveHigh attrition rateOther“This is the first time I had used this non-linear approach to learning. While it takes a while to get used to, I think it is much better. [It] allowed me to pursue the learning I needed when I needed it. Overall the experience was excellent.”– Anonymous Learner,Sun Microsystems32
  • 40. Mapping Problems to 4-D SolutionsBoringRepetitiousLittle-to-no autonomy ExpensiveHigh attrition rateOther“[This program], from my perspective as Director of Sales Training, is one of the best courses we've developed—elegantly designed with highly-value content and methodology.” – Joe Campbell,Director of Sales Training,Sun Microsystems“Wow! A new course in only 10 days.”– Karen Davis, eLearning Guild33
  • 41. Mapping Problems to 4-D SolutionsBoringRepetitiousLittle-to-no autonomy ExpensiveHigh attrition rateOther“Ask-The-Experts adds real-life examples that are important for the adoption of this methodology.”“Slick user experience. Nice aesthetics and graphic elements. The Arcade was a great idea for fun and interaction. The Case Study was by far the most valuable part of the course.”“Having complete flexibility for user-generated learning paths multiplies the effectiveness.”– Anonymous Learners, Sun Microsystems34
  • 42. Obstacles and Enablers PollGiven what you know now about the four-door approach, and your knowledge of and experience with your organization…
  • 43. What are some enablersin your organization that are likely to encourage use of the 4D model?
  • 44. What are some obstaclesin your organization that are likely to discourage use of the 4D model?35
  • 45. For more info…Contact us– and/or –See our handout (pdf), available at the eLearning Guild Resource page– or visit –www.thiagi.comwww.4d-elearning.com36
  • 46. Q&AWhat are your questions?37
  • 47. Application of the Four-Door ModelRuss Powellruss.powell@sun.com, russ@svn.netTwitter: RussPowellLinkedIn: Russ PowellBrandon Carsonbrandoncarson@gmail.comTwitter: Shemp65LinkedIn: Brandon Carson38