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Dipesh QA Lead

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Dipesh Shah

Dipesh Shah has over 10 years of experience as a QA Lead working on projects for clients like CIBC and RBC, with a focus on testing applications built using Pega, Ecourier, and other tools. He has expertise in test planning, execution, defect tracking, and managing teams of testers. The document provides details on his skills, qualifications, work history and accomplishments on various banking software projects.

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Dipesh Shah 1 Jevins Close , Email : vickyshah81@yahoo.com Brampton, ON, L6X 2Y7 Cell : 416 919 8342 Summary • Experienced delivery-focused Test Lead with domain knowledge on Retail Banking Applications including Sales Applications for Credit Card, Deposit and Lending Products, BPM Applications (built on Pega), Ecourier, Kofax Ascent capture, Content Manager, Digital Scanning , Enterprise Access Management(Reporting), Indexing and E-documentation • 10 years of rich and varied experience in IT Delivery with wide ranging roles from test Lead to Test Analyst • Highly adept at developing and implementing test strategies, operational procedures and quality methodologies for Pega Testing CoE • Experienced at managing multiple on-going projects, System and Business Acceptance testing, sub-contracting via both on- and off-shore models, recruitment for Testing CoE Team • Strategic thinker, with an eye to the detail, developing clear Test Strategies /Test plan and with a proven ability to translate Functional and Technical Requirements, Use Cases etc. into Test Plans, Scenarios and Scripts, with full traceability back to requirements. • Test Data management and environment management activities performed for huge programs with cross line of business interaction • Excellent management, inter-personal, and communication skills, able to engage with users and stakeholders across disciplines, quick learning and multi tasking abilities, experience of working with diverse team members. • Outstanding analytical, presentation skills ,decision-making, problem solving with the ability to organize activities in fast paced environment. • ISTQB certified QA • Able to study new technologies and complex concepts rapidly and execute them. • Ability to perform effectively and efficiently within team and individually. Tools/Skills Testing Tools HP Quality Center, QTP, BPT Databases & RDBMS ORACLE, MY SQL, MS Access, SQL Server Operating Systems Windows 95/98/2000/XP/NT/2003 server, MS-DOS Languages C, C++, ASP.NET, SQL, PL/SQL, HTML, XML, Java, VB Web Browsers Internet Explorer 6.0, 5.0, Netscape 7.0, 6.0, Mozilla Firefox 1.0, Opera Applications Pega, Ecourier, Kofax Ascent capture, Enterprise Access Reporting ,Eforms, On demand reports Work Experience
QA lead July 2012 to Present Tata Consultancy Services – Toronto, ON Canada Client CIBC - Pega application PRPC (COE) / AML Major Project: MPSO - Multi-Product Sales Origination..The Implementation of PEGA (MPSO) will provide CIBC frontlines the capability to complete sales and origination processes across multiple products and services using one system. It will improve CIBC’s ability to identify and meet client’s needs. It can sell multiple products of deposits accounts , credit cards , Loan , Line of Credit, Overdraft. A client-centric, multi-million dollar program that increases sales by enabling process efficiencies, sales-force productivity, and cross-selling opportunities across retail products and channels. Responsibilities • Responsible for managing a team of 10+ people across varied teams and locations • Identified the Gaps and documented the Gaps on the QA SharePoint and discussed the gaps with requirement team and on Gaps resolutions meetings. • Responsible for overall test planning, effort estimation, resource management • Work with business stakeholders and other SMEs to assess current capabilities and understand high-level business requirements • Formulated Test plans and test strategies from Business Requirements/Function Specifications documents and created test cases using Quality Center • Responsible for Test data management at the Program Level including Test data analysis, requisition, creation and refresh in Retail Banking Test environments • Identified different testing techniques are appropriate at different points in time . • Managed the End to End Testing of several key Business functions in UAT environment, supporting the End User and Supported the Production and UAT issues • Responsible for Providing technical leadership and guidance to the team • Responsible for reporting, tracking, and resolving bugs utilizing HP Quality Center • Participated in defect review meetings and documented the ideas and suggestions • Involved in all phases and stages of SDLC/STLC life cycle including end-to-end system testing and business requirements analysis. • Attended Status meetings & Updated the management with Daily & Weekly Status report of all the Testing activities. • Conducted Variance Meeting and Brainstorming for Project • Helped the development team in the root cause analysis and also in finding the most efficient solution for the same • Interacted with developers, system engineers, and testing teams to identify applications defects • Coached or guided other team members within area of expertise • Worked with Test Managers , Development leads ,business and Test Specialists to identify potential root cause for the defects. • Support business partners with business acceptance (UAT) testing. • Worked with Deposit (Chequing Account, DM, COLT) ,Credit Card (CAPSTONE) and the Mortgage/Line and Loan (EXCALIBUR ,CLASS , LCMS) teams for integration testing and analyzing the integration issues
QA Lead / SR QA Analyst – RBC Dec 2007 – June 2012 Software Applications: PEGA, Xerox, Ecourier, Kofax Ascent capture, Content Manager, Retail and Commercial Banking, Enterprise Access Management, Scanning, Indexing and E-documentation) Projects: • Collections Migration to CART (Client Action & Request Tool) • Attestation Delegation for Enterprise Application Access (Global RBC) • GL Attestation Phase 1 • CMNY ECM Document Management • Upgrade Kofax Ascent capture – version 9.0 • Ecourier MFRP • RBC leasing • Ecourier Infrastructure • Owner steward and Assignment Phase 1 and Phase 2 • Indirect Lending Workflow (PEGA) • Small business (PEGA) • PDA signature card phase 1 and 2 Roles / Responsibilities: • Quality Assurance Lead. Mentor and lead team members • Manage onshore-offshore resources • Reporting and presentation to Senior Management • Prepare Master test plans • Provide QA estimates and allocate resources for the projects • Develop Quality management plan (test plan, test approach, acceptance criteria, analyzing functional specifications, identify and communicate risks). • Triage Defects. • Monitor preparation of Test beds • Used HPQC to prepare the Test Scenarios, Test Cases and Test Responsibility Matrices for the Application under test. • Scanning and Indexing of documents using Kofax Ascent Capture. • Scanning of documents using Ecourier. • Create barcoded forms using Eform Applications Senior QA Analyst – ITMS Belgium Sep 2005 – Dec 2007 Projects: ITMS (International Trading Management System) Roles / Responsibilities: • Responsible to review, understand and scope out the requirements as a complete functionality point of view and define the test cases effectively to ensure the overall business. • Created and documented test plan, test approach, acceptance criteria, analyzed functional specifications and communicated risks. • In charge of scoping project sizing with respect to overall project quality.
• Worked with development to insure timely delivery of product. • Create and present status reports to Senior Management. • Lead triage meetings. • Achievements – Appreciated a lot by client for exhaustive test coverage and timely execution. QA Analyst – Martyn Gerrard, U.K. Mar 2002 – Sep 2005 Projects: Web site (www.martyngerrard.com) Roles / Responsibilities: • Responsible for preparing and executing test cases. • Worked as a primary liaison with business and technical teams. • Assist regression testing (QTP) • Worked in unison with business team to prepare UAT test plan and data. Also assisted in execution. • Reported and tracked the bugs using MQC. . E d u c a t i o n Bachelor of Commerce. Certification – CSTLB from ISTQB Awards: • On the spot award for MPSO Release 2 (TCS) • Team award for MPSO Release 1 • RBC Star awards.

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Dipesh QA Lead

  • 1. Dipesh Shah 1 Jevins Close , Email : vickyshah81@yahoo.com Brampton, ON, L6X 2Y7 Cell : 416 919 8342 Summary • Experienced delivery-focused Test Lead with domain knowledge on Retail Banking Applications including Sales Applications for Credit Card, Deposit and Lending Products, BPM Applications (built on Pega), Ecourier, Kofax Ascent capture, Content Manager, Digital Scanning , Enterprise Access Management(Reporting), Indexing and E-documentation • 10 years of rich and varied experience in IT Delivery with wide ranging roles from test Lead to Test Analyst • Highly adept at developing and implementing test strategies, operational procedures and quality methodologies for Pega Testing CoE • Experienced at managing multiple on-going projects, System and Business Acceptance testing, sub-contracting via both on- and off-shore models, recruitment for Testing CoE Team • Strategic thinker, with an eye to the detail, developing clear Test Strategies /Test plan and with a proven ability to translate Functional and Technical Requirements, Use Cases etc. into Test Plans, Scenarios and Scripts, with full traceability back to requirements. • Test Data management and environment management activities performed for huge programs with cross line of business interaction • Excellent management, inter-personal, and communication skills, able to engage with users and stakeholders across disciplines, quick learning and multi tasking abilities, experience of working with diverse team members. • Outstanding analytical, presentation skills ,decision-making, problem solving with the ability to organize activities in fast paced environment. • ISTQB certified QA • Able to study new technologies and complex concepts rapidly and execute them. • Ability to perform effectively and efficiently within team and individually. Tools/Skills Testing Tools HP Quality Center, QTP, BPT Databases & RDBMS ORACLE, MY SQL, MS Access, SQL Server Operating Systems Windows 95/98/2000/XP/NT/2003 server, MS-DOS Languages C, C++, ASP.NET, SQL, PL/SQL, HTML, XML, Java, VB Web Browsers Internet Explorer 6.0, 5.0, Netscape 7.0, 6.0, Mozilla Firefox 1.0, Opera Applications Pega, Ecourier, Kofax Ascent capture, Enterprise Access Reporting ,Eforms, On demand reports Work Experience
  • 2. QA lead July 2012 to Present Tata Consultancy Services – Toronto, ON Canada Client CIBC - Pega application PRPC (COE) / AML Major Project: MPSO - Multi-Product Sales Origination..The Implementation of PEGA (MPSO) will provide CIBC frontlines the capability to complete sales and origination processes across multiple products and services using one system. It will improve CIBC’s ability to identify and meet client’s needs. It can sell multiple products of deposits accounts , credit cards , Loan , Line of Credit, Overdraft. A client-centric, multi-million dollar program that increases sales by enabling process efficiencies, sales-force productivity, and cross-selling opportunities across retail products and channels. Responsibilities • Responsible for managing a team of 10+ people across varied teams and locations • Identified the Gaps and documented the Gaps on the QA SharePoint and discussed the gaps with requirement team and on Gaps resolutions meetings. • Responsible for overall test planning, effort estimation, resource management • Work with business stakeholders and other SMEs to assess current capabilities and understand high-level business requirements • Formulated Test plans and test strategies from Business Requirements/Function Specifications documents and created test cases using Quality Center • Responsible for Test data management at the Program Level including Test data analysis, requisition, creation and refresh in Retail Banking Test environments • Identified different testing techniques are appropriate at different points in time . • Managed the End to End Testing of several key Business functions in UAT environment, supporting the End User and Supported the Production and UAT issues • Responsible for Providing technical leadership and guidance to the team • Responsible for reporting, tracking, and resolving bugs utilizing HP Quality Center • Participated in defect review meetings and documented the ideas and suggestions • Involved in all phases and stages of SDLC/STLC life cycle including end-to-end system testing and business requirements analysis. • Attended Status meetings & Updated the management with Daily & Weekly Status report of all the Testing activities. • Conducted Variance Meeting and Brainstorming for Project • Helped the development team in the root cause analysis and also in finding the most efficient solution for the same • Interacted with developers, system engineers, and testing teams to identify applications defects • Coached or guided other team members within area of expertise • Worked with Test Managers , Development leads ,business and Test Specialists to identify potential root cause for the defects. • Support business partners with business acceptance (UAT) testing. • Worked with Deposit (Chequing Account, DM, COLT) ,Credit Card (CAPSTONE) and the Mortgage/Line and Loan (EXCALIBUR ,CLASS , LCMS) teams for integration testing and analyzing the integration issues
  • 3. QA Lead / SR QA Analyst – RBC Dec 2007 – June 2012 Software Applications: PEGA, Xerox, Ecourier, Kofax Ascent capture, Content Manager, Retail and Commercial Banking, Enterprise Access Management, Scanning, Indexing and E-documentation) Projects: • Collections Migration to CART (Client Action & Request Tool) • Attestation Delegation for Enterprise Application Access (Global RBC) • GL Attestation Phase 1 • CMNY ECM Document Management • Upgrade Kofax Ascent capture – version 9.0 • Ecourier MFRP • RBC leasing • Ecourier Infrastructure • Owner steward and Assignment Phase 1 and Phase 2 • Indirect Lending Workflow (PEGA) • Small business (PEGA) • PDA signature card phase 1 and 2 Roles / Responsibilities: • Quality Assurance Lead. Mentor and lead team members • Manage onshore-offshore resources • Reporting and presentation to Senior Management • Prepare Master test plans • Provide QA estimates and allocate resources for the projects • Develop Quality management plan (test plan, test approach, acceptance criteria, analyzing functional specifications, identify and communicate risks). • Triage Defects. • Monitor preparation of Test beds • Used HPQC to prepare the Test Scenarios, Test Cases and Test Responsibility Matrices for the Application under test. • Scanning and Indexing of documents using Kofax Ascent Capture. • Scanning of documents using Ecourier. • Create barcoded forms using Eform Applications Senior QA Analyst – ITMS Belgium Sep 2005 – Dec 2007 Projects: ITMS (International Trading Management System) Roles / Responsibilities: • Responsible to review, understand and scope out the requirements as a complete functionality point of view and define the test cases effectively to ensure the overall business. • Created and documented test plan, test approach, acceptance criteria, analyzed functional specifications and communicated risks. • In charge of scoping project sizing with respect to overall project quality.
  • 4. • Worked with development to insure timely delivery of product. • Create and present status reports to Senior Management. • Lead triage meetings. • Achievements – Appreciated a lot by client for exhaustive test coverage and timely execution. QA Analyst – Martyn Gerrard, U.K. Mar 2002 – Sep 2005 Projects: Web site (www.martyngerrard.com) Roles / Responsibilities: • Responsible for preparing and executing test cases. • Worked as a primary liaison with business and technical teams. • Assist regression testing (QTP) • Worked in unison with business team to prepare UAT test plan and data. Also assisted in execution. • Reported and tracked the bugs using MQC. . E d u c a t i o n Bachelor of Commerce. Certification – CSTLB from ISTQB Awards: • On the spot award for MPSO Release 2 (TCS) • Team award for MPSO Release 1 • RBC Star awards.