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DevOps як System Administration 2.0

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SoftServe
SoftServe

This document summarizes a presentation about DevOps as System Administration 2.0. It introduces the speaker, Roman Pavlyuk, and provides a brief history of IT administration. It describes how IT has evolved from managing infrastructure to delivering services. It then outlines the typical service model and key responsibilities in operating a service, such as tools, infrastructure, maintenance, operations, support, and continuous improvement. Finally, it discusses how DevOps engineers help facilitate the development and operations of software-as-a-service through activities like provisioning, operations, monitoring, and disaster recovery.

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DevOps as System Administration 2.0 By Roman Pavlyuk SoftServe Inc. 2012
About Roman Pavlyuk ▪ Graduated Lviv Politechnik, M. Sc. in Telecommunications and IT Networks ▪ In IT since 2003 ▪ Almost 10 years with SoftServe ▪ DevOps and Infrastructure Management Expert ▪ Doing a lot of consulting, speaking and travelling
Chapter 1 A little bit of history…
From Dark Ages to the Service
Classic Dark Ages IT
This sometimes turns management of the It organization into complete hell… But still most of the organizations are doing it this way…
IT in Service era
Does this mean that classic IT we dead?
YES !!!
BUT…
Who is going to do IT at those service providers?
Chapter 2 Her Majesty The Service
What do we need to run the aviation?
So, basically we need… ▪ Tools and products ▪ Environment and Infrastructure ▪ Service Maintenance ▪ Service Operation ▪ Customer Support ▪ Continuous Improvement …And this is the Typical Service Model!
The service A means of delivering value to Customers by facilitating Outcomes that Customers want to achieve without the ownership of specific Costs and Risks
You said Without Risks? Now as a Product company I’m facing the following risks ▪ Service Continuity Loss ▪ Level Agreement (SLA) Violation ▪ Infrastructure failure
Who is responsible for mitigating those risks?
Chapter 3 And Dev, and Ops … …and DevOps!
The Lifecycle of SaaS Here you invest Design Transition Operation … and here you make a profit
Business Processes in SaaS Adding new Enable product tenant on production Tenant according to Customization some rules Availability Capacity Application Provisioning Operations Activities Implement Create product ongoing releases service new features requests defect fixing Service execution for tenant Add/remove some features Service Providing etc Development Activities
Team Structure in SaaS Application Operations Support
What DevOps do? Node Management Network structure Environment Build Management Deploy Upgrade Disaster Application Recovery Management Backup Restore Operations Data Migration Data Security Tenant Data Management Maintenance Monitoring Provisioning UnProvisioning SLA Customization Performance Capacity
Key Competence Areas Technology Consulting Operational Support Installation and Deployment Infrastructure Monitoring Disaster Investigation and Recovery System Uptime and Availability Management Security Management Documentation Management
DevOps Engineer in a nutshell ▪ Engineering mindset ▪ Troubleshooting ▪ Creativity ▪ System Administration experience ▪ Programming experience
Is this familiar to you? MSI capacity DevOps hosting backup & restore load balancing storage 99.99% uptime puppet UNIX RPM installation Azure delivery Rackspace LAMP Linux monitoring CDN provisioning operations staging Nagios disaster recovery S3 BASH Amazon WS Zabbix 24/7 support System Center TCO deployment
hr@softserveinc.com
Questions?
Contacts Roman Pavlyuk Blog http://roman.pavlyuk.lviv.ua/ 52, V. Velykoho str. Twitter Lviv 79053, Ukraine https://twitter.com/roman_pavlyuk LinkedIn Desk: +380-32-240-9999 ext. 1558 http://ua.linkedin.com/in/romanpavlyuk/ Cell EU: +380-50-671-9449 Cell US: +1-512-669-0960 E-mail: rpavlyuk@softserveinc.com SoftServe Europe Headquarters US Headquarters 52 V. Velykoho Str. 12800 University Drive, Suite 250 Lviv 79053, Ukraine Fort Myers, FL 33907, USA Tel: +380-32-240-9090 Main Tel: 239-690-3111 Fax: +380-32-240-9080 Main Fax: 239-690-3116 E-mail: info@softserveinc.com Thank You!

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DevOps як System Administration 2.0

  • 1. DevOps as System Administration 2.0 By Roman Pavlyuk SoftServe Inc. 2012
  • 2. About Roman Pavlyuk ▪ Graduated Lviv Politechnik, M. Sc. in Telecommunications and IT Networks ▪ In IT since 2003 ▪ Almost 10 years with SoftServe ▪ DevOps and Infrastructure Management Expert ▪ Doing a lot of consulting, speaking and travelling
  • 3. Chapter 1 A little bit of history…
  • 4. From Dark Ages to the Service
  • 6. This sometimes turns management of the It organization into complete hell… But still most of the organizations are doing it this way…
  • 8. Does this mean that classic IT we dead?
  • 11. Who is going to do IT at those service providers?
  • 13. What do we need to run the aviation?
  • 14. So, basically we need… ▪ Tools and products ▪ Environment and Infrastructure ▪ Service Maintenance ▪ Service Operation ▪ Customer Support ▪ Continuous Improvement …And this is the Typical Service Model!
  • 15. The service A means of delivering value to Customers by facilitating Outcomes that Customers want to achieve without the ownership of specific Costs and Risks
  • 16. You said Without Risks? Now as a Product company I’m facing the following risks ▪ Service Continuity Loss ▪ Level Agreement (SLA) Violation ▪ Infrastructure failure
  • 17. Who is responsible for mitigating those risks?
  • 18. Chapter 3 And Dev, and Ops … …and DevOps!
  • 19. The Lifecycle of SaaS Here you invest Design Transition Operation … and here you make a profit
  • 20. Business Processes in SaaS Adding new Enable product tenant on production Tenant according to Customization some rules Availability Capacity Application Provisioning Operations Activities Implement Create product ongoing releases service new features requests defect fixing Service execution for tenant Add/remove some features Service Providing etc Development Activities
  • 21. Team Structure in SaaS Application Operations Support
  • 22. What DevOps do? Node Management Network structure Environment Build Management Deploy Upgrade Disaster Application Recovery Management Backup Restore Operations Data Migration Data Security Tenant Data Management Maintenance Monitoring Provisioning UnProvisioning SLA Customization Performance Capacity
  • 23. Key Competence Areas Technology Consulting Operational Support Installation and Deployment Infrastructure Monitoring Disaster Investigation and Recovery System Uptime and Availability Management Security Management Documentation Management
  • 24. DevOps Engineer in a nutshell ▪ Engineering mindset ▪ Troubleshooting ▪ Creativity ▪ System Administration experience ▪ Programming experience
  • 25. Is this familiar to you? MSI capacity DevOps hosting backup & restore load balancing storage 99.99% uptime puppet UNIX RPM installation Azure delivery Rackspace LAMP Linux monitoring CDN provisioning operations staging Nagios disaster recovery S3 BASH Amazon WS Zabbix 24/7 support System Center TCO deployment
  • 28. Contacts Roman Pavlyuk Blog http://roman.pavlyuk.lviv.ua/ 52, V. Velykoho str. Twitter Lviv 79053, Ukraine https://twitter.com/roman_pavlyuk LinkedIn Desk: +380-32-240-9999 ext. 1558 http://ua.linkedin.com/in/romanpavlyuk/ Cell EU: +380-50-671-9449 Cell US: +1-512-669-0960 E-mail: rpavlyuk@softserveinc.com SoftServe Europe Headquarters US Headquarters 52 V. Velykoho Str. 12800 University Drive, Suite 250 Lviv 79053, Ukraine Fort Myers, FL 33907, USA Tel: +380-32-240-9090 Main Tel: 239-690-3111 Fax: +380-32-240-9080 Main Fax: 239-690-3116 E-mail: info@softserveinc.com Thank You!