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Dana Quinn Velocity Keynote

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Intuit Inc.
Intuit Inc.

1) Intuit, a financial software company founded in 1983, moved some of its workloads to hybrid cloud environments to speed innovation and allow product teams to move quickly. 2) Lessons learned included choosing cloud-native toolsets over hybrid ones to avoid friction, treating the cloud like a utility rather than a data center to use elastic resources efficiently, and closely monitoring spending to control costs. 3) Intuit found success moving non-critical workloads like test environments, reduced hosting costs through elastic usage, and saw new products launched more quickly thanks to its hybrid cloud approach.

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Lessons learned for large-scale apps running in a hybrid cloud environment: Intuit’s journey Dana Quinn – Director, App Ops May 28, 2015
Dana Quinn Velocity Keynote
MISSION: To improve our customers’ financial lives so profoundly…they can’t imagine going back to the old way
Who We Are 1983 Founded 8,000+ Employees 50M Customers 1993 IPO 4.5B Revenue 32 Locations
Recognized as One of the World’s Leading Companies FORTUNE 100 BEST COMPANIES TO WORK FOR MOST ADMIRED: SOFTWARE INDUSTRY MOST INNOVATIVE COMPANIES 2015 31 Ranked # 12 Years in a Row 2004 2005 2006 2007 2008 2009 2010 2011 2012 2015 WORLD’S MOST ADMIRED COMPANIES 2013 2014 14 Years in a Row 2 Ranked #
Online and Mobile Revenue Total Revenue $3B 2/3 Intuit in the Cloud
What workloads can you move to the cloud? Choose a cloud-native toolset over a hybrid toolset Don’t treat your cloud footprint like it’s your legacy data center Watch your spending! Lessons Learned 1 2 3 4
• Speed innovation in service of solving customer problems! • Enable our product development teams to move quickly • Not directly solving for hosting costs, but added benefit Why Intuit Chose to Move Workloads to Cloud
What workloads are good to start with? 1
• Build environments • Load test generation • “Decoupled” systems • Non-production environments Workload Choice
Cloud-native or hybrid toolsets? 2
• We feel choosing cloud-native toolsets is the best option • Avoid things that add friction on the cloud side • Cloud-native toolsets give the most access to your cloud capabilities • The people we hire increasingly have cloud-native skills Hybrid: Attractive from an Engineering Mindset, but … What about cloud vendor lock-in?
Don’t treat your cloud like your data center 3
• Don’t bring legacy management patterns into your cloud environments • Insist on right patterns as you move to cloud! • You’ll track new metrics – average instance age (keep low), utilization • Anti-patterns to watch for when moving from legacy • Challenge yourself to realize these patterns from the start Don’t Make Your Cloud Feel Like Fog
Watch your spending 4
Track Your Costs! • Public cloud allows elastic use of resources – You can save $$ – You can also waste $$ if your engineers aren’t used to tracking their spending – Remember to “shut the cloud off” • Empower teams to manage their own spending – New mindset – but part of enabling small teams – Make sure to keep enough central oversight on run rate
Don’t Let This Happen to You
Intuit’s results
Our Wins (and a Few Bumps) • Workloads moved to cloud have blossomed! • Small teams are successful at getting new products out quickly • Elastic capabilities help us make our hosting dollars go further – Load test generation usage up quite a bit – Emerging pattern of on-demand dev environment creation and automatic environment shutoff after a period of time
Additional Intuit Content at Velocity • 10 Tips for Your Journey to the Public Cloud – Suchi Upadhyayula, Director of Product Development, Mint.com – Sean McCluskey, Director of Quality and Operations, Mint.com – Thursday, 2:40pm–3:20pm, Ballroom F • Systems Thinking – Patterns for Scaling Unstable Systems – Siddharth Ram, Chief Architect, Intuit Small Business Group – Friday, 1:45pm–2:25pm, Ballroom F • Stop by booth 301 in the Exhibit Hall!
Thank you!

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Dana Quinn Velocity Keynote

  • 1. Lessons learned for large-scale apps running in a hybrid cloud environment: Intuit’s journey Dana Quinn – Director, App Ops May 28, 2015
  • 3. MISSION: To improve our customers’ financial lives so profoundly…they can’t imagine going back to the old way
  • 5. Recognized as One of the World’s Leading Companies FORTUNE 100 BEST COMPANIES TO WORK FOR MOST ADMIRED: SOFTWARE INDUSTRY MOST INNOVATIVE COMPANIES 2015 31 Ranked # 12 Years in a Row 2004 2005 2006 2007 2008 2009 2010 2011 2012 2015 WORLD’S MOST ADMIRED COMPANIES 2013 2014 14 Years in a Row 2 Ranked #
  • 6. Online and Mobile Revenue Total Revenue $3B 2/3 Intuit in the Cloud
  • 7. What workloads can you move to the cloud? Choose a cloud-native toolset over a hybrid toolset Don’t treat your cloud footprint like it’s your legacy data center Watch your spending! Lessons Learned 1 2 3 4
  • 8. • Speed innovation in service of solving customer problems! • Enable our product development teams to move quickly • Not directly solving for hosting costs, but added benefit Why Intuit Chose to Move Workloads to Cloud
  • 9. What workloads are good to start with? 1
  • 10. • Build environments • Load test generation • “Decoupled” systems • Non-production environments Workload Choice
  • 11. Cloud-native or hybrid toolsets? 2
  • 12. • We feel choosing cloud-native toolsets is the best option • Avoid things that add friction on the cloud side • Cloud-native toolsets give the most access to your cloud capabilities • The people we hire increasingly have cloud-native skills Hybrid: Attractive from an Engineering Mindset, but … What about cloud vendor lock-in?
  • 13. Don’t treat your cloud like your data center 3
  • 14. • Don’t bring legacy management patterns into your cloud environments • Insist on right patterns as you move to cloud! • You’ll track new metrics – average instance age (keep low), utilization • Anti-patterns to watch for when moving from legacy • Challenge yourself to realize these patterns from the start Don’t Make Your Cloud Feel Like Fog
  • 16. Track Your Costs! • Public cloud allows elastic use of resources – You can save $$ – You can also waste $$ if your engineers aren’t used to tracking their spending – Remember to “shut the cloud off” • Empower teams to manage their own spending – New mindset – but part of enabling small teams – Make sure to keep enough central oversight on run rate
  • 17. Don’t Let This Happen to You
  • 19. Our Wins (and a Few Bumps) • Workloads moved to cloud have blossomed! • Small teams are successful at getting new products out quickly • Elastic capabilities help us make our hosting dollars go further – Load test generation usage up quite a bit – Emerging pattern of on-demand dev environment creation and automatic environment shutoff after a period of time
  • 20. Additional Intuit Content at Velocity • 10 Tips for Your Journey to the Public Cloud – Suchi Upadhyayula, Director of Product Development, Mint.com – Sean McCluskey, Director of Quality and Operations, Mint.com – Thursday, 2:40pm–3:20pm, Ballroom F • Systems Thinking – Patterns for Scaling Unstable Systems – Siddharth Ram, Chief Architect, Intuit Small Business Group – Friday, 1:45pm–2:25pm, Ballroom F • Stop by booth 301 in the Exhibit Hall!