Daffodil Software - Sharepoint Capability Document
- 1. Software Consulting | Software Development | Contract Staffing
(+ 91-124-663-0100 | 8 www.daffodilsw.com | * info@daffodilsw.com
Microsoft SharePoint Capability Document
- 2. Overview
• About Daffodil
• What We Do
• Daffodil’s IT Services
– Software Development
– Software Consulting
– Contract Staffing
• Daffodil’s SharePoint Product
Development Portfolio
• Featured Customers
• Daffodil’s Presence
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- 3. About Daffodil
• Daffodil Software is an innovation driven IT
services provider with a global presence
• Cater to a broad range of web, mobile,
enterprise and cloud technologies with a
highly skilled workforce of 250+ employees
• Current customer base includes Global 500
Enterprises, Large Financial Institutions,
Telecom Heavyweights, State Governments,
International News Agencies, National
Personalities, TV Celebrities, and some
rapidly growing Software Companies and
Start-ups
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- 4. Affiliations and Certifications
• Partner alliances with Microsoft, IBM, Acquia and EMC2
• Google Cloud Service Partner & Google Apps Reseller
• Joyent (Node.JS) Partner
• Amazon Web Services Registered Partner
• Member - NASSCOM ASSOCHAM, DCC, Drupal
Association
• ISO 9001:2008 certified
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- 5. We help
Enterprises and Software
Companies
build great solutions around
Web, Mobile and Cloud
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- 7. SharePoint Product Development
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Daffodil’s core focus around
SharePoint has been Product
Development
Daffodil has helped over a
dozen clients in developing
their products on SharePoint
- 8. Daffodil’s SharePoint Services
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• SharePoint Implementation & Customization
• Web parts Development & Customization
• SharePoint Workflow Management &
Development
• SharePoint Content Management & Publishing
• SharePoint Branding & User Interface
Customizations
• Infopath Forms Development
• SharePoint Enterprise Portals and Business
Intelligence
• SharePoint Online Custom Solutions
Development
- 9. Engagement Models & Scope
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Basic Engagement Models
• Time & Material basis
• Fixed Cost
• Resource Augmentation
Models for Fresh Implementations
• Onshore
• Offshore
• Co-shore
Decreased time
to market
Concentration
on Innovation &
Marketing
Transparent
Team Selection
Reduced
Operations Cost
Offshore
Development
Centre:
ADVANTAGES
- 10. CRM Customization
Scrum-based Project Management System
Claim Management System
Incident Management System
Electronic Document Management System (EDMS)
Document Tracking System
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SharePoint Product Development
Portfolio
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Project Brief 1 : CRM Customization
Client Profile
Our Client is one of the leading consulting companies of Norway, focused
on consulting, technology and management services, having a varied
customer base from small local businesses to large international
corporations.
The Challenge
Customer Relationship management is the strongest and the most
efficient approach in maintaining and creating relationships with
customers. Development of this type of bonding drives the business to
new levels of success. Every company is unique—vision, processes, and
business model, plus the singular advantages of products and services—
it’s obvious why CRM customization is essential for success. The Client
needed a solution that can easily adapt to work the way they do, the
Client needed a fully customized CRM.
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Project Brief 1 : CRM Customization
The Solution
Daffodil applied its expertise to develop a fully customized CRM for its Client
from scratch. The solution uses SharePoint Foundation 2010 which provides a
wide-ranging platform to develop solutions. The solution was designed to be
user friendly. Custom dashboard tabs were created from our own custom
controls using Java Script and Ajax for responsive UI. Dynamic as well as
detailed tabs with the functionality to create custom tabs were also part of the
CRM. The CRM also allowed the client to monitor what tasks are completed
and what are to be completed through the Project Level Information tab
which displays tasks, milestones etc.
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Daffodil brought into play its expertise to develop an application built on the
principals of Scrum Development methodology. This application covers the life
cycle of any product from 'End to End User Story' and follows the sequence
below:
• Assignment of 'End to End User Story' to release of the product
• Assignment of 'End to End User Story' to 'User Stories'
• Assignment of 'User Story' to development team
• Assignment of 'User Story' to tasks
• Assignment of 'User Story' to testing of product
The application also includes a 'Test Management' part from where the test
structure can be created separately for each release of each product. It is also
capable of providing information to various people or stakeholders and can
also be used to measure and justify the level of effort required to complete the
project(s).
Project Brief 2 : Scrum Based Project
Management System
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Typical requirements may include:
• Tasks lists for people, and allocation schedules for resources
• Overview information on how long tasks will take to complete
• Early warning of any risks to the project
• Information on workload, for planning holidays
• Evidence
• Historical information on how projects have progressed, and in particular,
how actual and planned performance are related
• Optimum utilization of available resource
Scrum is an interactive, incremental methodology for project management, a
unique system design that facilitates analysis and collective management of
the entire project portfolio, including resources, contacts, tasks, and data from
a single, centralized location. SharePoint Foundation 2010 provides an
extensible platform to develop these solutions where people work together
and derive results most effective to them.
Project Brief 2 : Scrum Based Project
Management System
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Daffodil put in place a front-end Incident Management tool that enables the
customer to lodge their issues virtually. The lodged issue is then denoted by a
unique individual ticket which is then passed onto a customer care
representative (by the concerned manager) who can mark it as resolved
once it is. The customer automatically receives a notification of the resolution
thereafter. In addition to quick response time and internal transparency for
every step in the incident management process, the tool allows our Client to
significantly reduce contact center costs.
The tool also allows customer tracking, as for each call it automatically
captures important information. The system facilitates examination of the
overall performance through relevant reported data such as response time,
initial contact resolutions, and the usefulness of disseminated solutions.
Project Brief 3 : Incident Management
System
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The tool uses SharePoint Foundation 2010 that provides an extensible platform
to develop solutions. Designated lists and libraries can contain millions of
items. It also allows building various workflow scenarios' to improve the overall
Incident management process.
The System also manages various incidents reported by customers and the
internal team to provide an interactive platform to customers where they can
track the incident easily. Managers can also track the progress and time
spent on each incident.
Technologies: SharePoint Foundation 2010
Project Brief 3 : Incident Management
System
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The EDMS application designed in WSS 3.0 involved records management
based on the standards specified. Document creation based on specific codes,
custom search (including meta tag search) for documents, document disposal
process, managing the codes and templates were major modules in the
project. A board meeting workflow was also designed to keep track of agenda
schedules and agenda items with an interaction with documents module.
Custom application pages were created for creation and uploading of
documents, meta tag search, search results, CSV export, Quick Folder access,
linking documents to meeting agenda items, configuration. It also involved
maintenance of all the content types and templates for the application.
The application also included creation of configuration module to set up the
different features and creation of windows SharePoint solution package for
installation of all the features of the application.
Technologies: C#, WSS 3.0, SharePoint
Project Brief 4 : Electronic Document
Management System (EDMS)
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The goal of this application is to provide a less intrusive process to
manage the various Vendor related tasks by the Customer Security staff.
As such, the focus of this solution is to minimize the amount of touch-
points required to assign and manage Vendor tasking.
The system was designed to automate this process, allowing the system
to create tasks that can be assigned to vendors inside the system. The
vendor will then be able to log into the system and update and track
their progress in resolving the issue. Once the vendor completes their
work, the Customer staff will be notified and be required to approve the
work. Once the work is approved, the task is closed and the system
automatically closes corresponding Ops Log record that created the
initial task.
Technologies: SharePoint 2007, .Net, Visual Studio 2005, SQL Server 2005
Project Brief 5 : Claim Management
System
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The application was developed for the Educational Institutions. This system
facilitates the administrator to view, update, edit, approve and also helped to
monitor and track the progress of the different application forms. The System
can also track the name of the user and the date on which a particular
document was edited.
Only three departments have the right to access the application i.e. Faculty,
Finance and IT department. The end user can only review displayed
information and has no right to make any changes. The information was
displayed in form of text, Dynamic Flash content and video.
Technologies: C#, WSS 3.0, SharePoint
Project Brief 6: Document Tracking System
- 20. Some of the Brands Daffodil has
helped
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- 22. Daffodil Software Inc., 4908 - Roselle Common, Fremont, CA - 94536 ,USA
8 www.daffodilsw.com | * info@daffodilsw.com
© Daffodil Sofware 2013 22