Citrix CloudGateway 2.5 Technical Overview and Troubleshooting
- 1. CloudGateway 2.5 Enterprise TM
Unified storefront for apps, data and services
Adolfo Montoya
Sr. Support Readiness Specialist
January, 2013
- 2. Agenda
• What is CloudGateway?
• Deployment scenarios
• What‟s new on CloudGateway 2.5?
• Troubleshooting
• Q&A
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- 3. CloudGateway
What is CloudGateway?
• Enterprise Mobile Management (EMM) solution that allows
IT deliver on-demand access to Web, SaaS, Mobile and
Windows apps and data
• Key solutions
ᵒMDM – Mobile Device Management (Zenprise technology)
ᵒMAM – Mobile Application Management (MDX technology)
ᵒMIM – Mobile Information Management (ShareFile technology)
• Control access policies for apps, data and devices
• Provides unified store for users to access apps and data
• Seamless user experience across multiple platforms
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- 4. CloudGateway
What is CloudGateway?
• Follow-me apps – Known as “App Subscription” that allows
StoreFront or AppController remember what apps will follow end-
users
• Follow-me data – Self-service user experience to access data
available in ShareFile
• Auto provision apps – App provisioning process that allows IT pre-
subscribe a set of apps on behalf of end-users
• One-click Configuration – XML-based file (.cr) that configures
Citrix Receiver with one or more accounts (ie. Stores)
• Email-based account discovery – Self-service user experience to
configure accounts with Citrix Receiver by entering email address
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- 5. CloudGateway
One solution
Citrix CloudGateway
Receiver Access StoreFront AppController
Gateway
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- 6. CloudGateway
Access
Receiver StoreFront AppController
Gateway
Mobile Apps
Web & SaaS Apps
ShareFile
Data
Virtual Desktops
& Apps
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- 7. CloudGateway Editions
Receiver StoreFront Receiver Access StoreFront AppController
Gateway
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- 8. Licensing
FREE!
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- 10. CloudGateway
System Requirements
• Citrix StoreFront
ᵒWindows Server 2008 R2 SP1
ᵒMicrosoft SQL 2008 R2 / 2012 (Express or Enterprise)
ᵒMust be a Windows domain member
• Citrix AppController
ᵒHypervisors
• Citrix XenServer 5.6 FP2 or later
• VMware ESX 5.x or later
ᵒActive Directory authentication support
• NetScaler Access Gateway
ᵒMinimum release – 10.0.69.4
ᵒVPX or MPX
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- 12. CloudGateway Deployments
Single server StoreFront only
XenApp/
XenDesktop
StoreFront
NetScaler / (Single Server)
Access Gateway
Internet DMZ LAN
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- 14. AG + StoreFront AG + AppController AG + StoreFront +
only only AppController
• Ideal for XenApp / • Ideal for Enterprise • Ideal for Enterprise
XenDesktop customers that want customers that want
Application and User
customers migrating Management the unified store
from Web Interface solution
• Customers do not have
• No need for clientless XenApp / • Clientless access
access (CVPN) XenDesktop, hence, no (CVPN) is required
StoreFront is needed
• Only needs Access • Access Gateway
Gateway Platform • Clientless access needs Universal
(CVPN) is required
license Licenses
• Access Gateway needs
Universal Licenses
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- 15. How do we configure AG?
• Check out our CloudGateway Best • Configure a brand new Access
Practices Guide @ Gateway in minutes with
http://support.citrix.com/article/CTX1 CloudGateway Remote Access
31908 Gateway wizard
• Check out our Citrix eDocs @
http://support.citrix.com/proddocs/top
ic/access-gateway-10/agee-clg-
integration-wrapper-con.html
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- 16. What’s new?
• Initial configuration workflow – updated
• Device Enrollment feature
• Policies for Web/SaaS apps
• Mobile application preparation tool
• Citrix Me@Work mobile apps (@WorkMail and @WorkWeb)
• MDX Mobile App policies
• NetScaler Access Gateway 10
• Citrix Receivers
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- 17. CloudGateway 2.5 Releases
Citrix Product Name Version
Citrix AppController 2.5.0.142500
Citrix NetScaler Access Gateway 10.0.71.6014.e.nc
Citrix Receiver for Windows 3.4
Citrix Receiver for Mac 11.7
Citrix Receiver for iOS 5.7
Citrix Receiver for Android 3.3 (coming soon)
Citrix Receiver for HTML5 1.1
Citrix Receiver for Win8/RT 2.x (coming soon)
Citrix ShareFile Plug-in for Windows 1.0.137
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- 18. End-Point Controller
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- 20. MDX
App Vault
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- 21. MDX
Access
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- 22. MDX
InterApp
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- 23. MDX
Policy
Allow Camera
InterApp Sharing
iCloud Backup
Enable DLP
Require Authentication
Trusted Network Only
Disable printing
Restrict outbound URL
Offline lease period 24 h
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- 24. New Mobile Wrap Tool
• Support for both iOS/Android native apps
• Wrap tool can be downloaded from Citrix.com/downloads
• Takes a pre-compiled iOS/Android native application
bundle (.IPA/.APK) as input
• Produces repackaged iOS/Android application bundle
with Citrix app wrapper logic inserted (.MDX)
• Recertifies the repackaged app when using a customer
provided enterprise distribution profile
• Mobile App Wrap tool runs only on Mac OS X 10.7 or
later
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- 25. Mobile Apps
• New mobile app policies for greater security
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- 26. App Preparation Process
Secure app with App available as Push App via
Upload app to App is visible on
App Preparation a secure, CloudGateway
CloudGateway iOS “home screen”
Tool managed app
QuickOffice Enterprise
QuickOffice
QuickOffice.ipa Enterprise
QuickOffice
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- 27. Me@Work
mobile app family
@WorkWeb @WorkMail ShareFile GoToMeeting Podio
Secure Email, calendar Follow-me Integrated Social Team
Browsing & contacts Data Collaboration Collaboration
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- 28. What is @WorkMail
• Enterprise-ready native iOS / Android mail application
• Securely connects to Exchange Server via ActiveSync
• Features available
ᵒMail
ᵒCalendar @WorkMail
ᵒContacts
ᵒSeamless integration with other Me@Work apps like
@WorkWeb, GoToMeeting, ShareFile and Podio
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- 29. Secure Mobile Mail inbox create new message add attachment
start
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- 30. set time check availability
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- 31. What is @WorkWeb
• Enterprise-ready native iOS / Android mobile browser
application
• HTML5-based mobile browser
• Securely connects to corporate network using on-
@WorkWeb
demand micro-VPN tunnel
• Features available
ᵒBookmarks
ᵒSeamless integration with other Me@Work apps such as
@WorkMail or GoToMeeting
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- 32. Web page view Multiple tab support Adding a bookmark Select bookmark
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- 33. Secure Browse Micro-VPN @WorkWeb
• Client-side rewrite • On-demand • Native iOS/Android
feature to access application VPN tunnel mobile HTML5
intranet sites (via Web between mobile browser application
device and NetScaler
links) • Securely connects to
Access Gateway
• Available on Receiver • Available on Receiver corporate network
for iOS 5.6.1 or later for Android 3.1 or later using on-demand
• Must use NetScaler and Receiver for iOS Micro-VPN tunnel
Access Gateway 10 5.7 • Must use NetScaler
(build 69.4 or later) • Must use NetScaler Access Gateway 10
Access Gateway 10 (build 69.4 or later)
(build 69.4 or later)
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- 35. Micro-VPN
How does it work?
• Mobile Receivers provide VPN capable parameter in user-agent:
CitrixReceiver/com.citrix.ReceiveriPad iOS/5.7 (build 170) CitrixReceiver-iPad CFNetwork
Darwin VpnCapable
• Access Gateway returns the /cgi/setclient?
For iOS: HTTP/1.1 302 Object Moved For Android: HTTP/1.1 302 Object Moved
Location: /cgi/setclient?iosc Location: /cgi/setclient?andr
Set-Cookie: Set-Cookie:
NSC_AAAC=55f4f4d9926e4b6533f6033 NSC_AAAC=55f4f4d9926e4b6533f6033
24b45fa1f0311fe8c345525d5f4f58455 24b45fa1f0311fe8c345525d5f4f58455e
e445a4a42;Secure;HttpOnly;Path=/ 445a4a42;Secure;HttpOnly;Path=/
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- 42. Exporting Snapshots
• Export / import configuration
• Upload software releases
ᵒ(no export)
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- 44. Saved Settings
• Snapshots contain all appliance settings, including
ᵒAdmin password
ᵒApplications & Links
ᵒCertificates
ᵒHostname and IP address
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- 46. Send Service Record File (.cr)
• Table in DB
ᵒMaintains list of e-mail
addresses
ᵒEntries deleted once
e-mail is sent
• Currently no support
for HTML content
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- 49. Functionality Overview
• Requirement to have more control over „Apps‟ deployed to
mobile devices.
• Receiver needs to communicate with AppController either
directly, or through Access Gateway.
• Receiver „checks in‟ to the AppController when it starts
• Management functions in CG 2.5 are:
1. Device Registration
2. Device Lock or Wipe
3. Device Update
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- 50. DMS
• Device Management Service: Runs on the AppController –
and processes requests from Receiver clients.
• Upon a successful registration, it returns a Device ID which
is used by receiver in subsequent requests.
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- 51. Device Management
Checklist
• Must use AppController 2.5
• (Optional) Modify StoreFront 1.2 Roaming
Accounts web.config file
• For Remote connections, must use Access
Gateway 10.0.71.6014e version
• Receivers compatible
ᵒReceiver for iOS 5.7
ᵒReceiver for Android 3.3
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- 52. Device Management GUI
• Devices tab which lists all the device parameters.
• Admins can delete, wipe and lock
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- 53. StoreFront
Configuration
• If mobile users are connecting via StoreFront to AppController, you must
modify the web.config file from Roaming Accounts – ie.
c:inetpubwwwrootCitrixRoamingweb.config
• Three key pieces that need to be added
<property name="DeviceRegistrationServiceV1"
value="https://<AppControllerFQDN>/Citrix/Device/v1" />
<property name="KeyManagementServiceV1"
value="https://<AppControllerFQDN>/xv/locate_vaults" />
<property name="STATicketServiceV1"
value="https://<AppControllerFQDN>/STA/get_ticket_v1"/>
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- 54. StoreFront
Configuration
• Citrix eDocs has the complete step-by-step configuration
process
• http://support.citrix.com/proddocs/topic/appcontroller-25/clg-
appc-device-mgmt-storefront-tsk.html
• No changes needed if you are just using AppController 2.5
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- 56. CG 2.0
Client Workstation
1. Client Initiates Clientless VPN
or Receiver Session:
1 license consumed.
2. Client now chooses to start the
full VPN Client:
2nd Auth Request &
2nd license consumed
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- 57. CG 2.5
Client Workstation
1. Client Initiates Clientless VPN or
Receiver
Session, authenticates, & 1
Already license consumed.
Authenticated! 2. Client now chooses to start the
full VPN Client.
3. No additional license
consumed, & no second auth
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request – True SSO.
- 58. Allowing for StoreFront Cookies
• Create Pattern set for StoreFront
Cookies.
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- 59. Create custom Clientless Profile
• Use the
„ns_cvpn_default_profile‟
profile as a template.
• Remove Request Header
rewrite.
• Remove all „Finding
URLs‟ pattern classes.
• Configure Custom
Storefront Client Cookies
Pattern Set.
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- 60. Create Custom Clientless Profile
• This needs to be bound to the VPN VServer using „True‟.
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- 61. 2 x Session Profiles
• One Session Profile for Receiver Clientless access
• One for full VPN access.
• Ensure that the expressions are correct, and use „&&‟ or „Match All‟
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- 62. Session Policies
• Clientless Access set
„Allow‟ on Full VPN Client Profile.
• Clientless Access set to „On‟ for
Clientless or Receiver profile.
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- 71. Troubleshooting
Support Bundle Menu
• Provide Admins collection all
AppController logs and network
traces in a compressed file (.ZIP)
• Admins have the choice to encrypt
the Support Bundle (optional)
• To extract the Support Bundle
ᵒUpload via FTP
ᵒUpload via SCP
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- 72. Troubleshooting
Generate Support Bundle
• Admins have the option to encrypt or not the Support Bundle
• Support Bundle filename will contain date/time, IP address and compression
format extension (.ZIP)
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- 73. Troubleshooting
Upload Support Bundle
• Admins have the option to upload it via
FTP or SCP
• For more information on how to upload
it via FTP, please refer to
http://support.citrix.com/article/CTX128
855
• Admins have to enter FTP server
hostname and location where to upload
the file
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- 74. Troubleshooting
Support Bundle Contents
• Sas_core – core dumps
• Sas_log – management, system, debug, informational
logs
• Sas_trace – network traces
• Sys_info – AppController system information
ᵒARP entries
ᵒDisk space usage
ᵒInterface configuration
ᵒRouting table
ᵒRunning processes
• Var_log – authentication, daemon, kernel, mail, system
and user logs
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- 76. Citrix Receiver for Windows 3.2 or later
CTX Articles
• How to enable logging on Citrix Receiver -
http://support.citrix.com/article/CTX134101
• Unable to run the Provisioning File -
http://support.citrix.com/article/CTX135023
• How to add an HTTP store - http://support.citrix.com/article/CTX134341
• Testing Citrix Receiver inside an RDP session -
http://support.citrix.com/article/CTX132037
• Disable FTU prompt -
http://support.citrix.com/article/CTX135141, http://support.citrix.com/article/CTX
135438
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- 77. Citrix Receiver for WinRT
CTX Articles
• FAQ: Using Citrix Receiver for Windows 8 / RT -
http://support.citrix.com/article/CTX135353
• User can enable AETrace logging by creating an empty file called
ReceiverAETrace.enabled in the user's
%localappdata%Packages[D50536CD.CitrixReceiver*]LocalState folder.
• For AppReceiver and Main App Logging Create a blank file named
ReceiverMainLogging.enabled in the following folder
%LOCALAPPDATA%PackagesD50536CD.CitrixReceiver_hmf6bx7z76t54Lo
calState
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- 79. StoreFront Services
Deployment
StoreFront Service Identity Account (Default)
Option
Single
Citrix Credential Wallet Network Service
server
• Citrix Configuration
Replication • Network Service
Server
• Citrix Credential Wallet • Network Service
Group
• Citrix Peer Resolution • Network Service
Service
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- 80. Useful Tools
• Microsoft Event Viewer
• IIS Logs
• Microsoft .NET tracing
• Microsoft DebugView
• Fiddler
• Live HTTP Headers
• Wireshark
• Microsoft NetMon
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- 81. About Educate | Guide | Support | Succeed
Citrix Services
Citrix Services make sure How we can help
you succeed with your
virtualization programs. Citrix Education – The fastest, most efficient way to
get your team the virtualization skills they need. Online,
on-site or in class.
citrix.com/training
Citrix Consulting – Intensive engagements for
complex, critical or just plain massive projects.
citrix.com/consulting
Citrix Support – Always-on support services that
leverage everything we know about best-practice
deployment and maintenance.
citrix.com/support
© 2012 Citrix | Confidential – Do Not Distribute
- 82. Secrets of the Citrix Support Ninjas
• 40 insider troubleshooting tips
• Covering XenDesktop, XenServer, XenApp and NetScaler
• Citrix Support top engineers
• FREE eBook
• Citrix Auto Support
• Available NOW!
© 2012 Citrix | Confidential – Do Not Distribute
- 83. Hardware and Software Tech Support
• Access: Unlimited Citrix Worldwide Technical Support
– 24x7x365 or business hours
• Coverage: Hardware returns & software updates
• Products Covered: NetScaler, Access Gateway,
Branch Repeater
• citrix.com/support
• Access: Unlimited Citrix Worldwide Technical Support
– 24x7x365
• Coverage: Version updates & Tech Support
• Products Covered: VDI-in-a-Box, CloudPlatform,
CloudPortal Business Manager, AppDNA, XenClient
• citrix.com/support
© 2012 Citrix | Confidential – Do Not Distribute
- 84. Support Programs
• Access: Unlimited Citrix Worldwide Technical Support
– 24x7x365
• Coverage: Major/minor software updates
• Products Covered: All software products eligible for
Subscription Advantage
• citrix.com/premiersupport
• Proactive: Knowledge of environment helps avoid issues
and drives best practices
• Responsive: Single point of contact to accelerate issue
resolution
• Relationship: Trusted advisor and customer advocate in
Citrix
© 2012 Citrix | Confidential – Do Not Distribute • citrix.com/support
Editor's Notes
- CloudGateway is not a product. It is composed of four main components:Citrix ReceiverCitrix Access GatewayCitrix StoreFrontCitrix AppController
- CloudGateway Enterprise uses User-based licensed. For more information check here - http://www.citrix.com/products/cloudgateway/how-it-works/licensing.html
- Simple typical topology with a pair of NetScalers in HA mode, connecting to a StoreFront Server Group and the StoreFront members could be connecting to a back-end XenApp/XenDesktop infrastructure for apps/desktops, SQL database for app subscription information and AppController device(s) for Web/SaaS apps.Note: From the scalability standpoint, there is no hard-code limitation on the number of servers that can be members of a Server Group in StoreFront.
- New UI layout with tabs for settings, the dashboard, and workflows for easier navigation.Added section: DevicesMore granular display options for app types
- The settings page looks pretty much the same. The quick links have moved from the right to the left, which causes the effect that the scroll bar will only move the top two thirds of the column.
- This operation will internally execute 3 steps:Take snapshot of the current system configurationExport file to admin’s local system configurationDelete previous snapshot This will assure that there are only two snapshots at the system at any given time. The original ‘master one’ used for initialization and the current one. The snapshot export is a .bin file saved on the local computer. Naming convention of file: version.build_<date yyyymmdd>T<time hhmmss>Z.bine.g. 2.5.0.49000_20121214T140422Z.binIf version of snapshot is not present on system, the import will be rejected. No migration is possible i.e. software version has to be uploaded manually before a snapshot of that software version can be imported.Once imported, snapshot will be activated immediately. In other words importing snapshot will:Import the snapshot to the systemValidate integrity and install itActivate the snapshotDelete previous snapshotAdmin can choose to upgrade system from one release to another. In case of the upgrade system will:take current snapshotupgrade snapshot to the new release using internal upgrade rulesreboot (admin asked to confirm reboot)
- SCP/FTP import options are NOT available from the UIHA consideration:Snapshots and software releases are not part of a the DB and therefore not synchronized across nodes
- Separate table in DB maintains list of e-mail addresses to be sent the CR fileEntries will be deleted once the e-mail is sentNew users: after a sync with AD the list will be processes and added to the DB (users must have e-mail address associated with their AD account)E-mail content does not currently support HTML
- Click 1 is AuthManager functionality in receiver.Click 2 Is receiver establishing a Clientless access to the AGEE VserverClick 3 Is the request being sent to the AGEE VServer (via Auth Manager).
- add policy patsetStorefront_cookiesbind policy patsetStorefront_cookiesASP.Net_SessionIdbind policy patsetStorefront_cookiesCtxsPluginAssistantStatebind policy patsetStorefront_cookiesCtxsAuthIdbind policy patsetStorefront_cookiesCsrfToken
- add vpnclientlessAccessProfile ns_cvpn_default_profile_cg2.5set vpnclientlessAccessProfile ns_cvpn_default_profile_cg2.5 -URLRewritePolicyLabelns_cvpn_default_url_label -ClientConsumedCookiesStorefront_cookiesadd vpnclientlessAccessPolicy ns_cvpn_default_policy_cg2.5 true ns_cvpn_default_profile_cg2.5
- Sample configuration via CLI:add vpnsessionAction Receivers-Prof -dnsVserverName DNS-Vserver -splitTunnel ON -transparentInterception ON -defaultAuthorizationAction ALLOW -SSO ON -icaProxy OFF -wihome "http://192.168.10.55/Citrix/Storeweb" -wiPortalMode NORMAL -ClientChoices OFF -ntDomain training -clientlessVpnMode ON -clientlessModeUrlEncoding TRANSPARENT -clientlessPersistentCookie ALLOW -SecureBrowse ENABLED -storefronturl "https://receiverstorefront.training.lab/Citrix/Roaming/Accounts“add vpnsessionAction VPN-Prof -dnsVserverName DNS-Vserver -splitTunnel OFF -transparentInterception ON -defaultAuthorizationAction ALLOW -SSO ON -icaProxy OFF -wihome "https://receiverstorefront.training.lab/" -wiPortalMode NORMAL -ClientChoices OFF -ntDomain training -clientlessVpnMode OFF -clientlessModeUrlEncoding TRANSPARENT -clientlessPersistentCookie ALLOW -SecureBrowse ENABLED -storefronturl "https://receiverstorefront.training.lab/Citrix/Roaming/Accounts"add vpnsessionPolicyreceivers_pol "REQ.HTTP.HEADER User-Agent CONTAINS CitrixReceiver && REQ.HTTP.HEADER X-Citrix-Gateway EXISTS" Receivers-Profadd vpnsessionPolicy VPN-Pol "REQ.HTTP.HEADER User-Agent NOTCONTAINS CitrixReceiver && REQ.HTTP.HEADER Referrer NOTEXISTS" VPN-Prof
- Important services available on StoreFront Services based on Deployment Option
- At Citrix Services - we’re Citrix consultants, teachers and support engineers and we’re all about one thing: making sure you succeed.With our help, you’ll deploy high-performance, robust virtualization and networking projects, faster – with dramatically lower risk and higher return.The best Citrix architects and administrators are the ones who never stop learning – and Citrix Education is here to help you learn those skills.Citrix Consulting gives you direct access to our most experienced virtualization and networking experts.When it’s complex; when it’s mission-critical; when it’s big; That’s when Citrix consultants can really help.On your virtualization journey, you’ll want always-on support from people who really care about your success.There’s no better insurance for your Citrix investment than with Citrix Support.
- Secrets of the Citrix Support Ninjas is a FREE eBook available next week.The eBook contains 40 insider troubleshooting tips for administrators.So the purpose of the eBook is to help administrators like you keep your Citrix deployments on track.We’ve collected some of their best tips and tricks for running robust Citrix environments and packaged them up into a free eBook.In it, you’ll discover some of the little-known tricks that our own support people use every day to tune, tweak, troubleshoot and test Citrix solutions. You may know a few of these tips. But you probably don’t know them all.And – you never know – you might discover just one that will change your life as an administrator.Let me give you a sneak peak now.
- Now lets look at some of the options available from Citrix Support.Citrix Hardware SupportAlso known as appliance maintenance, provides technical support from our experts, which can help you diagnose and resolve issues encountered with your appliance.Some of the key benefits are listed on the slide, most notably the unlimited incidents you can open. This offering is available to our hardware products – NetScaler, Branch Repeater and Access Gateway.Also as part of this offering you are entitled to software updates and bug fixes as well as RMA replacement.Its important to note that with access to the latest software upgrades and replacement of malfunctioning appliances help to minimize downtime at your organization.Citrix Software SupportAlso known as software maintenance, combines 24x7x365 unlimited support with product version upgrades.Products covered are listed on the slide.With both of these offerings you can Add- On: Technical Relationship Management (TRM). I’ll cover TRM in more detail on the next slide.I’ll be sending an email to all registered attendees of this webinar with further details around our Services offerings and oppurtunites to learn more.
- Premier SupportCitrix Premier Support provides 24x7x365 unlimited-incidents worldwide support for Citrix software products covered by Subscription Advantage. Products covered are: XenApp, XenDesktop, XenServer, NetScaler VPX, Branch Repeater VPX, Access Gateway VPX and Universal Licenses, EdgeSight,Provisioning Server and Application Streaming for DesktopsThis offering is available to all GEOs with our reps providing support in 9 languagesPremier Support customers are also invited along to Citrix TechEdge event at Synergy. This is a one-day training event on the latest troubleshooting techniques, methodologies, and diagnostic tools from Citrix technical support escalation engineers. TechEdge is held twice annually, once each during Citrix Synergy US and Citrix Synergy EuropeTRMWith any of the previous support offerings we discussed, you can add on a TRM – Technical Relationship Manager.This will offer your business a designated, highly trained single point of contact. The TRM has extensive experience delivering Citrix solutions and is equipped to troubleshoot and resolve complex issues quickly. Our goal is to minimize downtime exposure in your business through proactive advice and by managing support requests through a designated contactMostly importantly the TRM is intimately familiar with your Citrix infrastructure, like a virtual member of your team.As mentioned already I’ll be sending an email to all registered attendees of this webinar with further details around our Services offerings and oppurtunites to learn more.