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John Carlo Bertot, Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors

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Danube University Krems, Centre for E-Governance
Danube University Krems, Centre for E-Governance

#CeDEM13 day 2 afternoon, Keynotes. (John Carlo Bertot, Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors)

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Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors John Carlo Bertot Director and Professor Information Policy & Access Center College of Information Studies University of Maryland College Park jbertot@umd.edu
Some trends and concerns
Growth Rate —  103% growth rate between 1950 and 2009 ◦  From 152 million to 308 million ◦  Germany: 21% ◦  Italy: 30% —  Continued growth anticipated ◦  ~440 million by 2050 http://2010.census.gov/2010census/data/ http://www.un.org/esa/population/publications/wpp2008/ wpp2008_highlights.pdf
Immigration Shrestha, L.B., & Heisler, E.J. (2011). The changing demographic profile of the United States. CRS Report RL32701.
Age http://www.census.gov/population/projections/data/national/2008/ summarytables.html 0 50.000 100.000 150.000 200.000 250.000 300.000 2010 2015 2020 2025 2030 2035 2040 2045 2050 Under 18 18-64 65 and over 85 and over * In thousands
Race http://www.census.gov/population/projections/data/national/2008/ summarytables.html 2010 2015 2020 2025 2030 2035 2040 2045 2050 0 50.000 100.000 150.000 200.000 250.000 White All Others * In thousands
Poverty
Broadband Plateau —  $7.2 billion spent on broadband diffusion as part of the Stimulus Bill ◦  Funds end August/September 2013 —  Broadband (home) penetration around 65% ◦  No, mobile access is not the answer —  Who are the non-adopters? ◦  Those who do not adopt technologies –  Older, less educated, less wealthy ◦  Recession –  Cut Internet access ◦  Stagnating/declining income –  Less spending on ICTs
Inability to Govern —  Inability of federal government to make any decisions —  States financially strapped ◦  Though bottom may have been reached ◦  Burden shifting to local governments/ communities —  Local governments taking on more of governing/governance to resolve nation’s challenges
Trust in government 10 How much of the time do you trust the government in Washington? http://www.people-press.org/2013/01/31/trust-in-government-interactive/ Pew Research Center
Open Government and Engagement Opportunities —  Radical redistribution of power away from government and to communities and people (Cameron, 2011) —  Redesign institutions around collaborative problem solving (Noveck, 2009) —  Government as platform for the creation of public value and social innovation (Tapscott, 2010) —  Reinvention of government through digital engagement, crowdsourcing, open data (Newsome & Dickey, 2012) —  Reinvention through “nudging” (Sunstein, 2012)
Community Challenges —  What is a healthy community/society? ◦  Basic needs ◦  Economy ◦  Health and wellness ◦  Education ◦  Arts and Culture ◦  Neighborhoods and Communities ◦  Environment ◦  Seattle Foundation, 2006 —  Digital inclusion ◦  Access: Availability, affordability, design for inclusion, and public access ◦  Adoption: Relevance, digital literacy, and consumer safety ◦  Application: Economic and workforce development, education, health care, public safety and emergency services, civic engagement, and social connections ◦  IMLS, 2012
Assumptions of eParticipation —  Informed citizenry —  Participation is broad —  Digitally inclusive communities —  Digitally literate citizenry ◦  Data literacy —  Engagement is intermediated by technology, and directly between citizens and governments (G2C)
Public Libraries in the US
Public Libraries —  Trusted —  Neutral —  Ubiquitous —  Community-based social innovators
Engagement at the Library —  Hartford Public Library (CT) ◦  Community & Civic Participation –  Strategy 1: Recruit and train volunteers to serve as Cultural Navigators –  Strategy 2: Build coalitions among key stakeholders –  Strategy 3:  Community - two approaches: City Wide and Neighborhood –  Strategy 4: Bridging cultures through facilitated.     –  Strategy 5: Communicate the value that stakeholders bring
Engagement at the Library —  Sacramento Public Library (CA) ◦  I Street Press
Engagement at the Library —  Howard County Libraries (MD) HiTech ◦  Partners include Institute for Learning Innovation, Mindgrub Technologies, Howard County Public School System, Howard Community College, University of Maryland’s Clark School of Engineering ◦  Digital Media - Internet collaboration, web site design, and e-publication development ◦  Mobile Collections - mobile apps and e-book creation ◦  Games - game play, logic, design, and game building ◦  International Relations - domestic and international networking, linguistics exploration, and international news and current event observation
It’s about —  Leveraging community resources ◦  (space, people, organizations, skills, infrastructure, trust) —  Engagement at the local level —  Engagement through intermediaries and technology —  Digital literacy and data skills —  Inclusive community building ◦  Not just for the connected and skilled —  Community transformation in critical areas of need —  Innovation and creativity
References —  Cameron, D. (2011). PM on Government Transparency. http://www.youtube.com/watch? v=tQTt4l2Qmd4&feature=player_embedded —  Institute of Museum and Library Services. (2012). Building Digital Communities:A framework for action. Washington, DC: Institute of Museum and Library Services.Available at: http://www.imls.gov/assets/1/workflow_staging/AssetManager/2140.PDF —  Newsome, G, & Dickey, L. (2013). Citizenville: How toTake theTown Square Digital and Reinvent Government. Penguin Press. —  Noveck, B. S. (2009). Wiki Government: HowTechnology Can Make Government Better, Democracy Stronger, and Citizens More Powerful. Washington, DC: Brookings Institution Press. —  Seattle Foundation. (2006).A Healthy Community:WhatYou Need to Know to give Strategically. Seattle,WA:The Seattle Foundation.Available at: http://www.seattlefoundation.org/aboutus/Documents/ 10029170_HCReport_web.pdf —  Sunstein, C.R. (2012). Simpler: The Future of Government. Simon & Schuster. —  Tapscott, D. (2010). Foreward. In D. Lathrop & L. Ruma, Eds. Open Government: Collaboration,Transparency, and Participation in Practice. O'Reilly Media.

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John Carlo Bertot, Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors

  • 1. Successful eGovernment Takes a Village: Inclusion and the Role of Community Anchors John Carlo Bertot Director and Professor Information Policy & Access Center College of Information Studies University of Maryland College Park jbertot@umd.edu
  • 2. Some trends and concerns
  • 3. Growth Rate —  103% growth rate between 1950 and 2009 ◦  From 152 million to 308 million ◦  Germany: 21% ◦  Italy: 30% —  Continued growth anticipated ◦  ~440 million by 2050 http://2010.census.gov/2010census/data/ http://www.un.org/esa/population/publications/wpp2008/ wpp2008_highlights.pdf
  • 4. Immigration Shrestha, L.B., & Heisler, E.J. (2011). The changing demographic profile of the United States. CRS Report RL32701.
  • 8. Broadband Plateau —  $7.2 billion spent on broadband diffusion as part of the Stimulus Bill ◦  Funds end August/September 2013 —  Broadband (home) penetration around 65% ◦  No, mobile access is not the answer —  Who are the non-adopters? ◦  Those who do not adopt technologies –  Older, less educated, less wealthy ◦  Recession –  Cut Internet access ◦  Stagnating/declining income –  Less spending on ICTs
  • 9. Inability to Govern —  Inability of federal government to make any decisions —  States financially strapped ◦  Though bottom may have been reached ◦  Burden shifting to local governments/ communities —  Local governments taking on more of governing/governance to resolve nation’s challenges
  • 10. Trust in government 10 How much of the time do you trust the government in Washington? http://www.people-press.org/2013/01/31/trust-in-government-interactive/ Pew Research Center
  • 11. Open Government and Engagement Opportunities —  Radical redistribution of power away from government and to communities and people (Cameron, 2011) —  Redesign institutions around collaborative problem solving (Noveck, 2009) —  Government as platform for the creation of public value and social innovation (Tapscott, 2010) —  Reinvention of government through digital engagement, crowdsourcing, open data (Newsome & Dickey, 2012) —  Reinvention through “nudging” (Sunstein, 2012)
  • 12. Community Challenges —  What is a healthy community/society? ◦  Basic needs ◦  Economy ◦  Health and wellness ◦  Education ◦  Arts and Culture ◦  Neighborhoods and Communities ◦  Environment ◦  Seattle Foundation, 2006 —  Digital inclusion ◦  Access: Availability, affordability, design for inclusion, and public access ◦  Adoption: Relevance, digital literacy, and consumer safety ◦  Application: Economic and workforce development, education, health care, public safety and emergency services, civic engagement, and social connections ◦  IMLS, 2012
  • 13. Assumptions of eParticipation —  Informed citizenry —  Participation is broad —  Digitally inclusive communities —  Digitally literate citizenry ◦  Data literacy —  Engagement is intermediated by technology, and directly between citizens and governments (G2C)
  • 15. Public Libraries —  Trusted —  Neutral —  Ubiquitous —  Community-based social innovators
  • 16. Engagement at the Library —  Hartford Public Library (CT) ◦  Community & Civic Participation –  Strategy 1: Recruit and train volunteers to serve as Cultural Navigators –  Strategy 2: Build coalitions among key stakeholders –  Strategy 3:  Community - two approaches: City Wide and Neighborhood –  Strategy 4: Bridging cultures through facilitated.     –  Strategy 5: Communicate the value that stakeholders bring
  • 17. Engagement at the Library —  Sacramento Public Library (CA) ◦  I Street Press
  • 18. Engagement at the Library —  Howard County Libraries (MD) HiTech ◦  Partners include Institute for Learning Innovation, Mindgrub Technologies, Howard County Public School System, Howard Community College, University of Maryland’s Clark School of Engineering ◦  Digital Media - Internet collaboration, web site design, and e-publication development ◦  Mobile Collections - mobile apps and e-book creation ◦  Games - game play, logic, design, and game building ◦  International Relations - domestic and international networking, linguistics exploration, and international news and current event observation
  • 19. It’s about —  Leveraging community resources ◦  (space, people, organizations, skills, infrastructure, trust) —  Engagement at the local level —  Engagement through intermediaries and technology —  Digital literacy and data skills —  Inclusive community building ◦  Not just for the connected and skilled —  Community transformation in critical areas of need —  Innovation and creativity
  • 20. References —  Cameron, D. (2011). PM on Government Transparency. http://www.youtube.com/watch? v=tQTt4l2Qmd4&feature=player_embedded —  Institute of Museum and Library Services. (2012). Building Digital Communities:A framework for action. Washington, DC: Institute of Museum and Library Services.Available at: http://www.imls.gov/assets/1/workflow_staging/AssetManager/2140.PDF —  Newsome, G, & Dickey, L. (2013). Citizenville: How toTake theTown Square Digital and Reinvent Government. Penguin Press. —  Noveck, B. S. (2009). Wiki Government: HowTechnology Can Make Government Better, Democracy Stronger, and Citizens More Powerful. Washington, DC: Brookings Institution Press. —  Seattle Foundation. (2006).A Healthy Community:WhatYou Need to Know to give Strategically. Seattle,WA:The Seattle Foundation.Available at: http://www.seattlefoundation.org/aboutus/Documents/ 10029170_HCReport_web.pdf —  Sunstein, C.R. (2012). Simpler: The Future of Government. Simon & Schuster. —  Tapscott, D. (2010). Foreward. In D. Lathrop & L. Ruma, Eds. Open Government: Collaboration,Transparency, and Participation in Practice. O'Reilly Media.