Case study ALPEUNED

CASE STUDY
ALPEUNED

by
Clare Cullen

This document is part of the overall European project LINKS-UP - Learning 2.0 for an Inclusive
Knowledge Society – Understanding the Picture. Further case studies and project results can be
downloaded from the project website http://www.linksup.eu.

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This work has been licensed under a Creative Commons License:
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This project has been funded with support from the European Commission. This
publication reflects the views only of the author(s), and the Commission cannot be
held responsible for any use which may be made of the information contained
therein.

The Disability Office of the Spanish National University for Distance Learning (UNED)
manages an online community for students with disabilities. The purpose is to offer an
interactive student community where information on projects, approaches, methods,
accomplishments, and proposals can be exchanged. This includes encouraging students
to interact through a virtual forum, collaborating with research projects, and increasing
awareness of the range of resources available to support disabled university students.
This community runs on dotLRN open source platform for which the aDeNu research
group at UNED is providing technical support, including quality control of the user ex-
perience. The communication between the user and the collaborative platform has dir-
ect influence on the user experience with the online community. Interfaces and interac-
tion procedures should be designed with the needs of all end users in mind, requiring
high degrees of flexibility and a sound knowledge of the end users abilities and prefer-
ences. Usability and accessibility are addressed, as real accessibility demands appropri-
ate levels of efficiency and satisfaction in user-system communication.

Case profile – ALPEUNED in a nutshell

ALPEUNED

Website http://adenu.ia.uned.es/alpe/
Status 01/2007 – 06/2009 (18 months)
Interviewed person Coordinator
No specific funding was needed to set up the online community.
Funded and promoted by… This is an internal initiative of UNED technically supported by the
research team of UNED,
People with disabilities – who face challenges in fully making the
Target group(s)
most of University life.
Number of users 482 students
Educational Sector(s) Higher education
Category of the Learning Activities No classic learning content, learning is informal
Applies low level Web 2.0 via interactive forum; Personal Learning
Web 2.0 technologies used...
Environment
Supports peer counselling, provides a news service, and coordin-
Methods to support inclusion
ates user involvement in related research projects.

Short description and key characteristics
The community for attention to disability was set up to take account of the require-
ments of students with disability at UNED. UNIDIS (the disability office) wanted to build
this online community and its related services to students with disabilities to provide

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peer support and shared problem solving, to provide news services, coordinate the in-
volvement of users and their feedback, to make learning accessible, improve academic
performance and avoid drop outs. Disabled students should be enabled to share their
experiences and make their views heard, to help understand the perception and needs
of students with disability, as well as to support the involvement of end users in re-
search projects.
All students with disability at UNED are registered at the disability office. The Deputy
Vice-Chancellor for Student Affairs, who is responsible for the disability office, ad-
dressed a letter to each of the 4026 students with disability asking them if they would
like to join the community and take part in aDeNu’s projects. They were given the choice
to reply either by post or by sending an email to the community administrator. Two re-
search projects about accessible, technology mediated learning: EU4ALL (IST- 2006-
034778) and ALPE (eTen-2005-029328) have been supporting the development of the
online community.
No specific funding was needed to set up the online community. This is an internal initi-
ative of UNED technically supported by the research team of UNED, aDeNu
(http://adenu.ia.uned.es). The UNED team consisted of 4 administrators from the UNED
Disability Unit who coordinated the initiative and the aDeNu team providing the tech-
nical support. 482 students with disabilities were active online this year. Lecturers and
teachers were also involved.

Dimension of learning and inclusion
The web 2.0 tools used for this initiative from the wide range of web 2.0 tools available
could be perceived as very low. The main tool is the online community and its learning
platform (AA compliance with WAI WCAG 1.0). Several technologies are nevertheless
available (SCORM, IMS-QTI,IMS-LD). The community is using the latest dotLRN version.
So predominantly, ALPEUNED uses social networking and online fora for peer coun-
selling purposes.

Figure 1: ALPE (http://adenu.ia.uned.es/alpe/)

The online community created a personal learning environment for the 482 disabled
students (out of 4026 in total enrolled at UNED) fed by the peer counselling, debates in

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forums and participation in research projects on accessibility so that disabled students
could share their experiences and make their views heard. This informal learning did not
happened through specific learning activities. The peer counselling was the basic core
service of the platform empowering the students to learn independently. The assump-
tion behind this is that disabled persons can better support other disabled students, be-
cause of the first person knowledge of the obstacles encountered by disabled students
in studying at a distance university.
The students learned about available support services at the University and also that
they can be supported by their peers or support the others in return to solve a different
problem. ICT based support services offered them advice on assistive technologies and
gave them a voice that was heard at the University. The service making use of an access-
ible platform (AA compliance with WAI WCAG 1.0) was not previously provided by UNED
or any other Spanish University. Although no specific learning activities have been car-
ried out so far, students created heir informal personal learning environment. Addition-
ally, due to the participation in the European research projects, EU4ALL and ALPE, stu-
dents had access to relevant documents via the file management area of the platform,
which increased awareness on the projects’ activities among the community members.
The main asset of the community proved to be peer support: Students tended to search
for other members studying the same courses, make new connections, share materials
and update information concerning events, funding opportunities etc. The community
provided a source of practical support at short notice, and as needed. This is particularly
beneficial for those students who experience feelings of isolation because of their disab-
ility. The online community provides them with a flexible way to benefit from peer coun-
selling.
This support has helped students at different moments since the community was star-
ted. Up to now the most relevant areas of interest include:
| Administration: A third of the communication - 33.3% - within the community deal
with issues concerning the university administration. For instance, there have been
many protests concerning a new regulation that will be applied to 2nd session regis-
trations fees (as these will stop being free for students with disability in 2008). This
activism is an example of the influence the community might have as a lobby repres-
enting the interests of students with disability.
| Accessibility and usability: About 10% of the messages are concerned with these is-
sues. Users report having had accessibility problems or difficulties in using the plat-
form. For example, some found problems when they needed to use a technical aid
such as JAWS, or some inquired about using different platform functions. It is other
community members who reply to their queries providing advice. These reports are
useful so that the community of UNED and dotLRN developers can solve the prob-
lems that arise.
| Academic and library: 3.7% of the users’ postings asked for course notes, inquired
about dealing with subjects, accessible materials (books, notes) available and library
loan procedures. Questions concerned deadlines and being able to send someone
else to the library in order to collect the books.
| Assessments: 3.6% of the messages deal with special exam adaptations for students
with disability such as different formats, extra time etc.

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| Employment: Another 3.3% of the reports deal with employment opportunities for
people with disability. They observe the difficulties they can find when trying to get a
job and criticise the current situation of the labour market.
| Physical Access: 2% of the mails posted denounce the lack of accessibility to certain
university premises.
| Communication: There is a 0.8% of the messages that report having had communica-
tion problems with staff working at UNED or with other students (deaf students who
are used to lip reading)
| Miscellaneous: 43.3% of the community communication would be included here.
Messages sharing and discussing more personal matters such as new member intro-
ductions, describing their disabilities and the problems these entail, poetry exchange
etc. Also announcements concerning car tax reductions for people with disability, or
problems when using the university web site appear here.
ALPEUNED was a project were only low level/conventional ICT skills were required since
the accent was put on accessibility first. In the next months, UNED is planning to use the
platform for training purposes, among others the subject “ICT skills” will be offered. Fur-
thermore citizenship is a soft skill induced by the online community. The peer coun-
selling and shared solving problem method where the disabled student were receiving
information but also engaging in guiding the other students boosted self-esteem and re-
sponsible and active engagement in the learning society. The creation of their personal
informal learning environment and access to learning undoubtedly enhances their self-
management capacity. Personal soft skills such as being responsible, possessing sociabil-
ity, integrity and honesty, interpersonal communication and active listening skills were
developed. Interpersonal soft skills such as participate as a member of the Team, teach-
ing others, work with cultural diversity, motivates others are inherent to peer coun-
selling.

Innovative elements and key success factors
The main factor of success of this initiative was of course the technical accessibility of
the platform (AA compliance with WAI WCAG 1.0. Thanks to the user’s feedback, the
platform was constantly updated and e-accessibility was a big effort maintained by the
Technical Team throughout the project. The real success factor has been the decision
about the pedagogical model to follow: Online community supporting peer counselling
and shared problem solving which empowered the disabled students and enhanced
their feeling to being part of a wider community. The involvement in European Research
projects does not have to be neglected giving students and UNED staff access to existing
literature about e-accessibility.
The community enabled UNED students with disabilities to:
| Have at their disposal a peer counselling service about learning and assessment
strategies, assistive technologies, accessible learning materials;
| Be able to report accessibility problems at the university and in the e-learning plat-
form;
| Access a news service;
| Support the management of research projects related with e-Inclusion as end users;

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| Share their experiences and make their views heard, to help understand the percep-
tion and needs of students with disability,
| Support the involvement of end users in research projects;
| Organise themselves to lobby against university rules directly affecting them.
Apart from feeling part of the UNED community and even a Europe wide community,
disabled students were given the opportunity to access learning by peer counselling and
shared problem solving, but more importantly the platform gave them the perfect op-
portunity to engage themselves in the role of guidance and advising as any citizen en-
gaged in a learning community.

Problems encountered and lessons learned
The main problems and obstacles experienced in ALPE can be summarised as follows:
| Motivational and user engagement problems: As pointed out only 482 disabled stu-
dents out of 4026 in total enrolled at UNED joined the online community. In the field
of support to students with disabilities, there are many things to improve at UNED,
as in most of the Spanish Universities (White Book on Spanish University and Access-
ibility, 2007). This may cause negative attitudes in students who are not willing to
collaborate through the community. The issue has, of course, been addressed and
the Managing Board is awaiting for the results of the evaluation of the two research
projects and the results of the evaluation of the online community to draw conclu-
sions, map problems and plan how to overcome them. The decision to add more ser-
vices such as career guidance or training through instructional design has already
been taken, broadening the scope and services of such a platform can only attract
more people to join especially if training programmes are added to it.
| The main interaction flow – 43.3% of all communications – covered personal matters,
and not issues directly linked to accessibility. When it comes to analyse the content,
it reveals an interesting fact, that only a bit more than 25% of the communication are
related to course content itself. In detail the usage pattern is as follows: University 85
Administration: 33.3%; Accessibility and usability: 10%; Academic and library: 3.7%;
Assessments: 3.6%; Employment: 3.3%; Communication problems with UNED staff or
students: 0.8%; Physical Access to premises: 2%; Miscellaneous: 43.3%. The new en-
visaged services intend to reduce the personal and “chat”-like communications.
As an interesting second side effect, the online community started to intensively discuss
issues concerning the university administration (33.3% of communication flow) and es-
pecially the new regulation that was be applied to second session registration fees for
disabled students. Before, disabled students had been exempted from paying this fee.
This activism is an example of the influence the community might have as a lobby rep-
resenting the interests of students with disability. Furthermore the community is plan-
ning during this new academic year additional services such as career guidance and IT
training.

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Collaborating institutions in LINKS-UP

Institute for Innovation in Learning, Friedrich-Alex-
ander-Universität Erlangen-Nürnberg, Erlangen,
Germany
www.fim.uni-erlangen.de

Arcola Research LLP, London, United Kingdom
www.arcola-research.co.uk

eSociety Institute, The Hague University of Applied
Sciences, The Hague, The Netherlands
www.esocietyinstituut.nl

Servizi Didattici e Scientifici per l’Università di Firen-
ze, Prato, Italy
www.pin.unifi.it

Salzburg Research Forschungsgesellschaft, Salzburg,
Austria
www.salzburgresearch.at

European Distance and E-Learning Network (EDEN),
Milton Keynes, United Kingdom
www.eden-online.org

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Case study ALPEUNED

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