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E-Commerce B2B
Dan Smith
Business to Business Ecommerce Solutions Using Miva Merchant by Dan Smith
• Owner of DSI Development (2000)
• Worked for Yamaha as eCommerce District Manager
(Sweetwater Sound, Musician's Friend, Guitar Center)
• Live here in San Diego
• Married with two beautiful girls
• Avid Mountain Biker
• Worked with Miva Solutions for 10 years
• B2B Commerce Overview
• Case Study with Partsking.com
• Case Study of StarDistributing.com
• Marketing B2B Commerce Sites
• Questions & Answers

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Learn why LotLinx is helping dealers to sell cars faster, increasing turn and profits. LotLinx sends SHOPPERS just not TRAFFIC to dealership websites. Call PCG for a live demo 732-450-8200. PCG is proud to be an authorized reseller for marketing automation tools Lotlinx, which enhances our ability to create effective marketing campaigns for our clients. We receive a commission for LotLinx sales and support.

automotivedigital marketingsales
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Brian Pasch leads dealers through marketing strategies and products that can impact sales, increase profits, and grow market share. Brian explains the "WHY" behind his recommendations and the video recording is also available to go along with these slides. Contact Brian Pasch for the video link at: brian@pcgcompanies.com. PCG is proud to be an authorized reseller for marketing automation tools Lotlinx, which enhances our ability to create effective marketing campaigns for our clients. We receive a commission for LotLinx sales and support.

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Formulating Your E-commerce Marketing Strategy
Formulating Your E-commerce Marketing StrategyFormulating Your E-commerce Marketing Strategy
Formulating Your E-commerce Marketing Strategy

Formulating Your E-Commerce Marketing Strategy discusses how to develop an effective e-commerce marketing strategy. It begins with establishing a business mission, objectives, and marketing objectives in a hierarchical structure. It then discusses determining e-commerce marketing strategy based on traditional marketing objectives as well as market-related technology issues. The document provides examples and tips for elements of an e-commerce strategy such as market segmentation, information products, site design, advertising, customer service, and pricing.

eCommerce Revenue
US Market
• B2B - $559 Billion
• B2C - $252 Billion
• B2G - $6Billion
81 percent of B2B
procurers would choose a
supplier that offers an
online ordering option
over an equal supplier that
does not.
Sources:
Olausson, Martin. "Online Trends in B2B E-commerce." Zooma.
N.p., 30 Nov. 2012. Web. 07 Aug. 2013.
• 50% of yearly sales for
many B2B companies
come from online
transactions.
• Yet, not many B2B
companies have an online
presence. Only 25%.
• 47 out of 50 corporate
buyers believe suppliers
need to invest more in
making the online
experience of B2B as easy
as B2C.
Sources:
"Study Finds More Than 1/3 of Corporate Buyers Expect Online
Spending to Increase in the Next Year." News | Acquity Group.
Acquity Group, LLC, 29 May 2013. Web. 07 Aug. 2013.
Most corporate buyers are
comfortable making major
purchases of $5,000 or more
online.
• 16% make major purchases
once a month online
• 18% make major purchases
2-4 times per month
• 14% make major purchases
5-11 times per month
• 13% make major purchases
11 times or more per
month
Sources:
2012 B2B E-Commerce Survey: Results and Trends. Rep. Oracle, Feb.
2012. Web. 8 Aug. 2013.
• Scalability
• More Customers
• Improve Brand Awareness
• Increases Sales
• Improved Sales Engagement
• Customer-Cetric Experience
• Exceptional Customer Service
• Multi-site capability
• Analytics

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Covering why technology and the internet have changed buyer behaviour, what the strategic risks and opportunities and what you need to do as a business to thrive during this period of digital shift

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500’s Demo Day Batch 17 >> Visiblee
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Visiblee helps B2B websites increase their conversion rates by 300% or more within a month using a unique combination of big data and machine learning to analyze website visitors. They identify anonymous website visitors in real-time and automatically engage them. Visiblee experienced 46% month-over-month growth in recurring revenue over their first 9 months of operation, reaching $42,000 per month due to their experienced founding team, proprietary technology, and strong growth.

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offlinelocalinstore traffic
• Scalability
The right ecommerce solution will enable your company to
grow and scale easily. Create new market demands, open
new sales channels and reach new market segments.
• More Customers
A B2B ecommerce site with public-facing catalog pages can
reach new B2B customers. More & more B2B buyers head
online to find the best prices for the items they sell.
• Improve Brand Awareness
Ecommerce helps B2B organizations improve customer
reach and increase the brand awareness.
• Increases Sales
Open 24/7, 365 Days a Year. Ecommerce allows your business to
reach new customers, which results in new sales. Easily implement
an automated cross-sell and up-sell recommendations.
• Improved Sales Engagement
A B2B ecommerce site will improve your sales teams’ visibility into
customer orders, pricing, and history while on the road or working
remotely.
• Customer-Cetric Experience
B2B organizations need to employ intuitive design, rich
content, and interactive functionality, such as a robust search
engine in their ecommerce websites.
• Exceptional Customer Service
Ecommerce sites can provide access to self-serve account and order
information after a customer completes the secure login process. An
ecommerce site can display only the products, services and pricing based
on customer log in credentials.
• Multi-site capability
Launch channel-specific or co-branded ecommerce sites. This capability
allows you to offer co-branded websites for each of your distributors or
product lines.
• Analytics
B2B ecommerce provides the perfect platform for an organization to
launch a comprehensive analytics campaign. Organizations can measure
and evaluate marketing campaigns, sales effectiveness, product
mix, inventory turns, and customer engagement.
• Custom Log In
• Set Up Tax Free Clients
• Set Up Price Groups
• Create Kits from Individual Products
• Wholesale Pricing
• Detailed Shipping Rules
• ERP / CRM Integration
• Ability to Offer Credit or Terms to Clients
• Bulk Ordering

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Amazon Essentials: How to Get Your Business Amazon-Ready
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There has been a lot of chatter about Amazon’s impending arrival to Australia. We know from overseas experience that Amazon has the ability to completely revolutionise the consumer experience and shift the retail landscape. Amazon’s arrival presents a unique opportunity for the e-commerce industry; and for merchants to truly get the most of what Amazon has to offer, preparation is essential and timing is everything.

amazon australiaamazonaustralia
Return On Investment Consider:
1/3 of B2B orders are entered manually, phoned in, faxed in, or emailed.
$33 $10 $1
Cost Per Transaction:
Yet only 25% of B2B’s have an online presence…
Percent of B2B Companies Utilizing eCommerce
B2Bs Online
B2Bs Not Online
Partsking.com & StarDistributing.com
Partsking.com
• 125,000 Parts
Commercial Laundry
& Residential
Appliances
• B2B & B2C
• International Sales
• Live Chat / Help
• Multiple Shipping
Rules
• Integrated w/ Sage
ERP

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The document provides tips for making websites more effective at reaching goals like sales, contact leads, or other desired actions. It recommends that websites should have a clear goal oriented design that guides visitors smoothly through the process from homepage to completion of the desired action in as few clicks as possible without distractions. It also stresses the importance of analyzing website usage data and continuously improving the design and process based on that analysis.

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marketingtrafficdigitial marketing
Partsking.com
• Search Spring
Search Engine
• Increased Sales by
9% in first month
• Robust Search
• Offers incredible
statistics
Partsking.com 2014
• Integration to
Wholesalers directly
thru EDI
• Allow Automated
Sales Orders to be
Placed with
Wholesaler
• Wholesaler dropships
orders and returns
information into
Partsking.com
• Customer records
updated with tracking
information
Star Distributing B2B Model
• Sales
• Own Construction
Company to build &
remodel laundries
• Installation
• Service Dept. • Service School • Parts Department
• Online Sales
Customer
wants a New
Laundromat
StarDistributing.com
• Parts & Equipment
• Location Based
Sales (95%
TN, KY, AL, MS &
GA)
• Tiered Pricing
• Tax Free Sales
• 90% Free Shipping
• Product Quotes
• Integrated w/ Sage
ERP

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Digital Marketing buzzwords have invaded our industry. Big Data. Optimization. Sales Funnel. Programmatic. This is not about buzzwords — it’s about leveraging the concepts that drive them to get people on your site, then converting them. If you are interested in hearing a presentation entirely around marketing buzzwords you’ve come to the wrong webinar. In this discussion we will instead be getting very strategic about how to create a plan for your website, founded in proven tactics and industry-wide information to net you the greatest increase in shoppers. Vendors across the industry have so much information on the way that their customers are behaving, engaging, and interacting with their various platforms and are sitting on a goldmine of information on how people are buying cars today. That information exists inside and outside your website and how you can use that information to increase the number of shoppers and shopping behaviors on your website is how you will increase your sales. And you’ll learn how to prioritize which area — traffic or conversion — will give you the best results for more sales. This session sets out to give you the insights about how to use the abundance of data at your fingertips to best identify your opportunities to win. Traffic How authoritative is your site compared to others? What are car buyers searching for and are you being seen in those searches? Does your website answer those questions in a way that influences those customers to buy? Conversion Comparisons How does your site compare to others in driving people to the most important pages on the site? Where and how are you losing customers? How are the best dealers keeping them? Do you know how to identify the changes you can make on your website to give you the biggest lift in shopping behavior? Do you know how you stack up against the best of the best dealership websites? Right now, your data has untapped potential. It can drive consumers to your site by ensuring your authority and stimulating interest in the right channels. It can compel them to perform a shopping behavior with the right pages with the best message, placement, and calls-to-action.

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If your business has a local office or warehouse you need to capture your local listings.

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Pay Per Click & Product Listing Ads - Google
PPC or SEM Marketing is very effective but can be costly. Yields excellent ROI tracking.
Email Marketing - Direct Communication
A Good Quality List & Email Campaign keeps your customers engaged & informed.
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• iContact
• GetResponse
• SendPepper
• Aweber
• Integrated CRM
Social Media Marketing – Instant Communication
Social Media creates instant communication & buzz for new products or services.
• Facebook
• Twitter
• Pinterest
• LinkIn
• Flickr
• Foursquare
If Pictures = 1000 Words then Video = a Million
• YouTube
• Facebook
• Vimeo
• Google Hangouts
• EasyVideoSuite
• Screencast

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Grofers is an app-based delivery service that connects consumers with local stores. The company started working on a B2B model before becoming a hyperlocal B2C delivery service. In November 2014, it started its offerings to the end customers.In October 2015, Grofers temporarily halted operations in certain parts of NCR due to operational issues. On January 3, 2016, Grofers formally announced scaling back operations in 9 cities.

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www.bigbasket.com
www.bigbasket.comwww.bigbasket.com
www.bigbasket.com

This document discusses ways for BigBasket.com to increase repeat customers and change consumer shopping habits from inertia. It identifies barriers such as grocery shopping being a social and tactile experience. Solutions proposed include understanding customers through psychographic profiling, increasing product depth over width in key categories like staples, providing product samples to customers, placing order collection boxes in residential areas, targeted weekly promotional emails, and offering specialty food items from different regions on the website. Website usability issues are also noted.

e-groceryrepeat purchasewww.bigbasket.con
Definition Of Reputation Marketing:
In The Past:
• Businesses that Rank on the 1st Page
of Search Results
• Businesses with More Than 1 Listing
on the 1st Page of Search Results
Today & Beyond:
• Businesses with Gold Stars
• Businesses with GREAT Reviews &
Online Reputations
• Businesses with a GREAT Reputation
AND More Than 1 Listing on 1st Page
Business to Business Ecommerce Solutions Using Miva Merchant by Dan Smith
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Bigbasket.com is an Indian online grocery retailer founded in 2011. It processes around 3,000-5,000 orders per day in major cities. Bigbasket has over 1,000 brands and 10,000 products available on its platform. It focuses on fast and reliable delivery within time slots. Bigbasket aims to make grocery shopping convenient by allowing customers to order online and get delivery to their doorstep without traffic or long lines. The company has over 70,000 customers and competes in the growing Indian e-grocery market projected to reach $8.8 billion by 2016.

Detailed Analysis of Bigbasket.com - by@MarketerRj
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BigBasket.com is an online grocery store that sells over 10,000 products across various categories like fruits and vegetables, staples, dairy, beverages and more. It targets students, families, professionals and others. Customers can browse products, add them to their cart, select a delivery time slot and pay online or in cash. BigBasket delivers orders using its own fleet of GPS-enabled vans within 4 time slots per day. It aims for a 20-23% gross profit and 5-7% net profit through private labels, low costs and farm-to-home model. The presentation recommends expanding reach, improving user experience and increasing awareness through advertising.

marketingsales and distributionstrategy
DETAIL ANALYSIS OF BIG BASKET
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Big Basket is an Indian e-commerce company founded in 2011 that operates an online grocery store. It is headquartered in Bangalore, India and serves customers across India. The company was founded by Hari Menon, V.S. Sudhakar, Vipul Parekh, and Abhinay Choudhary. Big Basket has raised $50 million from existing investors and is seeking to raise an additional $150 million. The company generates a revenue run rate of $400 million currently and projects $1 billion in revenue for the next fiscal year.

Business to Business Ecommerce Solutions Using Miva Merchant by Dan Smith
• Local Listings
• Directories
• Pay Per Click
• Product Listing Ads
• Email Marketing
• Social Media Marketing
• Reputation Marketing
• QR Codes for Offline
Marketing Materials
• Videos – Service &
Products
• SMS & Mobile
Marketing
Business to Business Ecommerce Solutions Using Miva Merchant by Dan Smith
ReviewDan.com
Dan Smith
dan@dsidev.com
619-871-9297

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E-Grocery Opportunities 2014E-Grocery Opportunities 2014
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Wit real-estate cost/rental on the rise, e-retail is a popular avenue for entrepreneurs seeking the retail segment. And selling grocery, vegetables and fresh food online is catching up in the tier-I cities closely followed by tier-II cities. Our services and proven expertise can go miles in paving your way to that entrepreneurial dream of starting an e-grocery store.

retailweb retailegrocery
Grofers details, analysis
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Grofers details, analysis

Grofers is an on-demand grocery delivery service that connects local merchants to consumers in 27 Indian cities. It offers a wide range of grocery products through a virtual inventory system. Grofers has raised $46.5 million over 3 funding rounds. Founded in 2013, Grofers acquires other grocery delivery apps and has expanded its workforce with new funding to grow more efficiently. Its main competitors include Pepper Tap, Major Grocer, Grocer Max, and Big Basket.

grofers
Grofers Digital Way Forward Plan
Grofers Digital Way Forward Plan Grofers Digital Way Forward Plan
Grofers Digital Way Forward Plan

The document provides an analysis of the digital way forward plan for an e-commerce grocery business in India. It analyzes the growing e-commerce and online grocery market opportunity in India. It also analyzes the target audience and provides insights into social media marketing, website optimization, app rankings, and content strategies for an online grocery platform. The document outlines key metrics and benchmarks for evaluating performance across different digital channels.

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  • 3. • Owner of DSI Development (2000) • Worked for Yamaha as eCommerce District Manager (Sweetwater Sound, Musician's Friend, Guitar Center) • Live here in San Diego • Married with two beautiful girls • Avid Mountain Biker • Worked with Miva Solutions for 10 years
  • 4. • B2B Commerce Overview • Case Study with Partsking.com • Case Study of StarDistributing.com • Marketing B2B Commerce Sites • Questions & Answers
  • 5. eCommerce Revenue US Market • B2B - $559 Billion • B2C - $252 Billion • B2G - $6Billion 81 percent of B2B procurers would choose a supplier that offers an online ordering option over an equal supplier that does not. Sources: Olausson, Martin. "Online Trends in B2B E-commerce." Zooma. N.p., 30 Nov. 2012. Web. 07 Aug. 2013.
  • 6. • 50% of yearly sales for many B2B companies come from online transactions. • Yet, not many B2B companies have an online presence. Only 25%. • 47 out of 50 corporate buyers believe suppliers need to invest more in making the online experience of B2B as easy as B2C. Sources: "Study Finds More Than 1/3 of Corporate Buyers Expect Online Spending to Increase in the Next Year." News | Acquity Group. Acquity Group, LLC, 29 May 2013. Web. 07 Aug. 2013.
  • 7. Most corporate buyers are comfortable making major purchases of $5,000 or more online. • 16% make major purchases once a month online • 18% make major purchases 2-4 times per month • 14% make major purchases 5-11 times per month • 13% make major purchases 11 times or more per month Sources: 2012 B2B E-Commerce Survey: Results and Trends. Rep. Oracle, Feb. 2012. Web. 8 Aug. 2013.
  • 8. • Scalability • More Customers • Improve Brand Awareness • Increases Sales • Improved Sales Engagement • Customer-Cetric Experience • Exceptional Customer Service • Multi-site capability • Analytics
  • 9. • Scalability The right ecommerce solution will enable your company to grow and scale easily. Create new market demands, open new sales channels and reach new market segments. • More Customers A B2B ecommerce site with public-facing catalog pages can reach new B2B customers. More & more B2B buyers head online to find the best prices for the items they sell. • Improve Brand Awareness Ecommerce helps B2B organizations improve customer reach and increase the brand awareness.
  • 10. • Increases Sales Open 24/7, 365 Days a Year. Ecommerce allows your business to reach new customers, which results in new sales. Easily implement an automated cross-sell and up-sell recommendations. • Improved Sales Engagement A B2B ecommerce site will improve your sales teams’ visibility into customer orders, pricing, and history while on the road or working remotely. • Customer-Cetric Experience B2B organizations need to employ intuitive design, rich content, and interactive functionality, such as a robust search engine in their ecommerce websites.
  • 11. • Exceptional Customer Service Ecommerce sites can provide access to self-serve account and order information after a customer completes the secure login process. An ecommerce site can display only the products, services and pricing based on customer log in credentials. • Multi-site capability Launch channel-specific or co-branded ecommerce sites. This capability allows you to offer co-branded websites for each of your distributors or product lines. • Analytics B2B ecommerce provides the perfect platform for an organization to launch a comprehensive analytics campaign. Organizations can measure and evaluate marketing campaigns, sales effectiveness, product mix, inventory turns, and customer engagement.
  • 12. • Custom Log In • Set Up Tax Free Clients • Set Up Price Groups • Create Kits from Individual Products • Wholesale Pricing • Detailed Shipping Rules • ERP / CRM Integration • Ability to Offer Credit or Terms to Clients • Bulk Ordering
  • 13. Return On Investment Consider: 1/3 of B2B orders are entered manually, phoned in, faxed in, or emailed. $33 $10 $1 Cost Per Transaction:
  • 14. Yet only 25% of B2B’s have an online presence… Percent of B2B Companies Utilizing eCommerce B2Bs Online B2Bs Not Online
  • 16. Partsking.com • 125,000 Parts Commercial Laundry & Residential Appliances • B2B & B2C • International Sales • Live Chat / Help • Multiple Shipping Rules • Integrated w/ Sage ERP
  • 17. Partsking.com • Search Spring Search Engine • Increased Sales by 9% in first month • Robust Search • Offers incredible statistics
  • 18. Partsking.com 2014 • Integration to Wholesalers directly thru EDI • Allow Automated Sales Orders to be Placed with Wholesaler • Wholesaler dropships orders and returns information into Partsking.com • Customer records updated with tracking information
  • 19. Star Distributing B2B Model • Sales • Own Construction Company to build & remodel laundries • Installation • Service Dept. • Service School • Parts Department • Online Sales Customer wants a New Laundromat
  • 20. StarDistributing.com • Parts & Equipment • Location Based Sales (95% TN, KY, AL, MS & GA) • Tiered Pricing • Tax Free Sales • 90% Free Shipping • Product Quotes • Integrated w/ Sage ERP
  • 24. Local Listings - Google, MSN & Yahoo If your business has a local office or warehouse you need to capture your local listings.
  • 25. Pay Per Click & Product Listing Ads - Google PPC or SEM Marketing is very effective but can be costly. Yields excellent ROI tracking.
  • 26. Email Marketing - Direct Communication A Good Quality List & Email Campaign keeps your customers engaged & informed. • Constant Contact • iContact • GetResponse • SendPepper • Aweber • Integrated CRM
  • 27. Social Media Marketing – Instant Communication Social Media creates instant communication & buzz for new products or services. • Facebook • Twitter • Pinterest • LinkIn • Flickr • Foursquare
  • 28. If Pictures = 1000 Words then Video = a Million • YouTube • Facebook • Vimeo • Google Hangouts • EasyVideoSuite • Screencast
  • 30. In The Past: • Businesses that Rank on the 1st Page of Search Results • Businesses with More Than 1 Listing on the 1st Page of Search Results Today & Beyond: • Businesses with Gold Stars • Businesses with GREAT Reviews & Online Reputations • Businesses with a GREAT Reputation AND More Than 1 Listing on 1st Page
  • 34. • Local Listings • Directories • Pay Per Click • Product Listing Ads • Email Marketing • Social Media Marketing • Reputation Marketing • QR Codes for Offline Marketing Materials • Videos – Service & Products • SMS & Mobile Marketing