Business Communication, Skill & Its Barriers
The document discusses business communication, defining it as the exchange of information, ideas, and opinions between a sender and receiver for business purposes. It outlines the communication process, including elements like the sender, receiver, channel, and feedback. The objectives of communication are also presented, such as implementing plans and achieving organizational goals. Effective business communication skills are said to be vital, and examples of good skills are provided like using familiar words and adopting a "you" attitude. Potential barriers to communication are then described, which can be sender-related, receiver-related, or situation-related. The document concludes with the responsibilities of both the sender and receiver to overcome barriers through actions like setting clear goals and encouraging feedback.
Business Communication, Skill & Its Barriers
- 1. Business Communication, Skill & Its Barriers
- 2. Business Communication Defination The Communication Process Elements Of Communication Objective Of Communication 1
- 3. “ Business communication means exchange of information , transmission of meaning , ideas, thoughts, and opinions from sender to receiver for business purpose.
- 4. The Communication Process ◇ Thought ◇ Encoding ◇ Transmission ◇ Reception ◇ Decoding ◇ Understanding ◇ Feedback
- 5. Transmition Of message The Communication Process Thought Encoding Reception Decoding Understandi ng Sender Receiver Feedback Noise
- 6. Element Of Communication Sender Receiver Channel Feedback
- 7. Objective Of Communication To implement the plan To facilitate policy formulation To exchange data To achieve organizational goal To develop plans To direct the subordinates To organize resources To motivate employees
- 8. Business Communication skill Effective business communication skills are vital to successful co-worker and customer interactions. 2
- 9. Skill in Communication • Use Familiar Word • Avoid repetitions Clarity • Adopt ‘you’ attitude • Avoid gender biased Consideration • Avoid anger • Thank generously Courtesy • Answered all question • Checking for the ‘five Completeness • Relevant facts are to be included • Paragraphs to be designed carefully Conciseness • Give correct message • The message should not be outdated Correctness
- 10. Communication Barriers ◇ Sender Related Barriers ◇ Receiver Related Barriers ◇ Situation Related Barriers
- 11. Sender Related Barriers 1. Lack of communication goal 2. Absence of communication 3. Wrong choice of media 4. Absence of interpersonal sensitivity 5. Inconsistent behavior 6. Fear
- 12. Receiver Related Barriers ◇ Negative attitudes and opinions ◇ Wrong inferences ◇ Closed Mind ◇ Poor listening ◇ Wrong Perception ◇ Lack of responsive feedback
- 13. Situation Related Barriers ◇Time pressure ◇Information overload ◇Communication climate ◇Distance ◇Jargon
- 14. Sender’s & Receiver’s Responsibility to Overcome Barriers Setting clear communication goal Avoiding jargon & using appropriate language Encouraging feedback Avoiding premature judgment Effective listening Providing responsive feedback