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This document discusses the creation of the Government Digital Service (GDS) in the UK and its efforts to improve public services through fixing publishing, transactions, and going wholesale. It notes that GDS has saved over £500 million and helped reform how government provides information and services online to make them simpler, clearer, and faster for citizens. The document also acknowledges there is still more to learn and challenges to address regarding user needs.
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- 4. 1. Create GDS 2. Fix publishing 3. Fix transactions 4. Go wholesale @escmum
- 8. The problem with publishing! !
- 9. “What’s the government’s policy on Afghanistan?” @escmum
- 10. Foreign Office
- 11. British Embassy in Kabul
- 13. Department for International Development
- 14. Number 10
- 16. Home Office
- 17. Cabinet Office
- 18. Deputy PM
- 19. “I don’t know what the government’s policy is on Afghanistan” @escmum
- 21. simpler! @escmum
- 23. @escmum
- 24. Government should only do what only government can do @escmum
- 25. @escmum
- 26. @escmum
- 27. @escmum
- 28. @escmum
- 29. @escmum
- 30. Content ! cull! @escmum
- 31. @escmum
- 32. @escmum
- 33. @escmum clearer!
- 35. @escmum
- 36. @escmum
- 37. faster! @escmum
- 39. Type your point in here @escmum
- 40. @escmum
- 41. @escmum
- 42. @escmum
- 44. ! Book a driving test £6.62 - post £4.11 - phone £0.22 - online @escmum
- 47. 1. Create GDS 2. Fix publishing 3. Fix transactions 4. Go wholesale @escmum
- 48. The benefits!
- 49. GDS saved ! £500 million £42 million Sarah Richards Sa@raehs cRmicuhmards
- 50. Good content and design can keep people out of jail @escmum
- 54. Sarah Richards Sa@raehs cRmicuhmards
- 58. Digital transformation is culture change!
- 59. “Is this from government....? But I understand it....” @escmum
- 60. “... just wanted to encourage the gov.uk team... the information is clear and easily understood by a numpty like me... Can I vote for you in the next election?” @escmum
- 62. The other side!
- 63. Helps over 2m people a year 3,300+ locations 2m more on the phone 16m visits online 22,200+ volunteers ! Sarah Richards @escmum
- 65. Most users have an iPhone ! People leave quickly ! Professional users Sarah Richards @escmum
- 66. GDS audience: everyone in the UK ! Task: sort out a problem/get information Sarah Richards @escmum
- 67. Citizens Advice audience: everyone in the UK ! Task: sort out a problem/get information Sarah Richards @escmum
- 68. Advice is hard Sarah Richards @escmum
- 69. People don’t know what the problem is Sarah Richards @escmum
- 70. Sarah Richards
- 75. Everything Sarah Richards @escmum
- 76. Users ! never stop! !
- 77. Sarah Richards! goodcitizencommunications.com! @escmum