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BizOps and you

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Leon Fayer
Leon Fayer

There are plenty of materials on getting development and operations to work together. More conversations are happening around inclusion of other technology groups, such as DBAs and QA testers, into DevOps processes. That said, DevOps conversations has been largely devoid of talk about BizOps place at the table. The goal for any tech-centric group is not to build and/or architect the best technology, but rather to effectively support business. Yet, many of those groups are either not privy to or don't bother understanding the business goals and overarching effects of the technical decisions made. In this talk I'll discuss key areas and feedback points in every DevOps process fit for inclusion of business units in order to align technology and business goals and make your life easier.

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@papa_fire BizOps and you
@papa_fire BizOps?WHY
@papa_fire me +87% +68% +50% +34% C Y N I C D E V L O S T B I Z Leon Fayer • 20+ years in tech • dev->manager->biz->dev • engineer first • currently @OmniTI • build and operate large systems
@papa_fire Rugged Enterprise DevSecNetQAGovOps ©Nathen Harvey
@papa_fire Rugged Enterprise DevSecNetQAGovOps Biz https://speakerdeck.com/nathenharvey/rugged-enterprise-devsecnetqagovops
@papa_fire WHAT is BizOps?
@papa_fire How people define BizOps Business Operations (BizOps) is revolutionizing how modern companies function, by pulling together key business metrics from across departments to optimize business functions and decision making. — https://www.youtube.com/watch?v=MFrHJ3cFQuY BizOps is a decision-support mechanism that helps with everything from optimizing day-to-day options to carrying out high-priority initiatives to tackling the most important strategic questions. — https://www.linkedin.com/pulse/why-bizops-hottest-team-tech-dan-yoo BizOps teams are generally an internal-facing group and broadly aim to create more value for the company and to improve the profitability of the business — https://medium.com/business-startup-development-and-more/why-your-startup- also-needs-a-bizops-team-5d2e7d436a0#.h2kaemgq3
@papa_fire tl;dr everything not tech
@papa_fire should you care?WHY
@papa_fire your job is to develop and operate software
@papa_fire your job is not to develop and operate software
@papa_fire
@papa_fire your job is to empower business
@papa_fire technology is useless unless it supports business
@papa_fire
@papa_fire “I don’t give a **** if my datacenter is on fire as long I am still making money
@papa_fire marketing tech
@papa_fire every technical decision should support a business need
@papa_fire yes, that includes tool choices
@papa_fire svn -> git = X
@papa_fire common sense?
@papa_fire
@papa_fire there's a grain of joke in every joke
@papa_fire every technical decision should support a business need
@papa_fire there is just one problem
@papa_fire you do not understand business
@papa_fire (and neither do I)
@papa_fire Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. WOW!
@papa_fire Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. WOW! Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit.Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. WOW!
@papa_fire
@papa_fire Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. WOW! Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit.Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. WOW! 3% + revenue
@papa_fire Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. WOW! Congratulations [FIRSTNAME]! Lorem ipsum dolor sit amet, consectetur adipiscing elit.Aliquam et iaculis libero, quis varius ligula. Vivamus a nibh consequat, efficitur massa id, sollicitudin ante. Vivamus mattis magna libero, non pulvinar quam blandit at. Phasellus eget ornare ipsum. Nullam vehicula fringilla diam, at semper nisi. Duis non ullamcorper justo, sit amet congue metus. Sed vehicula egestas euismod. WOW! 3% 2.6% + revenue
@papa_fire you do not understand business
@papa_fire and that’s ok
@papa_fire and that’s ok it doesn’t understand you either
@papa_fire
@papa_fire fail quickly fail often
@papa_fire 80% today > 100% tomorrow
@papa_fire fail quickly fail often
@papa_fire frustratingfrustrating
@papa_fire do we learn?HOW
@papa_fire DevOps (n.) a culture, movement or practice that emphasizes the collaboration and communication
@papa_fire inclusivity
@papa_fire sometimes it’s hard
@papa_fire
@papa_fire assume everyone is trying to do good
@papa_fire what we've got here is a failure to communicate
@papa_fire (continuous)communication
@papa_fire before requirements during sprint planning after post mortem
@papa_fire how does your decision impact business?
@papa_fire
@papa_fire judge on value not point of view
@papa_fire $ $$
@papa_fire $ $$ typo
@papa_fire
@papa_fire $ typo $ $
@papa_fire different perspectives are extremely valuable
@papa_fire (even in retrospect)
@papa_fire user perceived performance
@papa_fire 99th percentile below threshold SLAs are not violated this is fine
@papa_fire 99th percentile below threshold SLAs are not violated this is fine?
@papa_fire users (revenue) effected http://www.circonus.com/percentages-arent-people/
@papa_fire context is important
@papa_fire visibility
@papa_fire see the same picture
@papa_fire what you see perceived performance
@papa_fire what they see promotion success
@papa_fire think there is a correlation?
@papa_fire collect collaborate correlate
@papa_fire empathy
@papa_fire
@papa_fire assume everyone is trying to do good
@papa_fire
@papa_fire questions?

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