SlideShare a Scribd company logo

Knowledge Is Power: Sharing Tacit Knowledge to Achieve Organizational Effectiveness

•
•
Human Capital Media
Human Capital Media

The knowledge people bring to and share within an organization is critical to organizational culture and operational efficiency. Boys Town is an international nonprofit organization that cultivates and enables tacit knowledge toward its organizational mission and strategic plan. Learn how to help your organization create an environment of knowledge sharing and storytelling to positively impact the mission and strategy. James F. Gross, M.S., Associate Vice President, Training, Evaluation and Certification, Father Flanagan's Boys' Home, Boys Town Jennifer Murnane, Ph.D., Associate Vice President, Strategic Initiatives, and Senior Research Associate, Human Capital Lab, Bellevue University

Related slideshows

Resume
ResumeResume
Resume
 
OVERVIEW OF SKILLS AND EXPERTISE
OVERVIEW OF SKILLS AND EXPERTISEOVERVIEW OF SKILLS AND EXPERTISE
OVERVIEW OF SKILLS AND EXPERTISE
 
Running the show
Running the showRunning the show
Running the show
 
1 of 19
Download to read offline
Jennifer
Murnane,
PhD
 Associate
Vice
President

 Strategic
Initiatives
 Bellevue
University
 Jim
Gross,
MA
 Associate
Executive

 Director
of
Training
 

Evaluation
&
Certification
 Boys
Town

Mission:
To
develop
 innovative
and
valuable
 approaches
to
unlocking
 the
long‐term
potential
of
 human
capital
investments
 Human Capital: Attributes, life   Conducting
research
 experience, knowledge, skills, inventiveness,   Collaborating
with
faculty
 energy, and enthusiasm members
who
are
 that people invest in their work. developing
our
Ph.D.
&
 Masters
program

The
Boys
Town
Model 
 
 The
Boys
Town
Model
contains
the
core
 principles
and
values
of
our
approach
to
child
 care
and
is
the
foundation
for
all
services
 provided
through
our
Integrated
Continuum
 of
Care.

 
 The
Model
delivers
a
consistent
structure
 for
the
treatment
we
provide
to
children
and
 families
and,
through
years
of
research,
has
 been
shown
to
deliver
significant,
lasting,
 positive
results.

Boys
Town
 MISSION
 
 Change
the
way
America
cares
for
children,
families
 and
communities
by
providing
and
promoting
an
 integrated
continuum
of
care
that
instills
Boys
Town
 values
to
strengthen
body,
mind
and
spirit.

The
Boys
Town
Model 
 The
Model
has
four
main
elements:
   Teaching
children
and
families
new,
life‐changing
skills
   Helping
children
and
families
build
health
relationships
   Empowering
children
and
families
to
make
good
 decisions
on
their
own
   Caring
for
children
in
a
family‐style
environment

The
Boys
Town
Model 
 The
Model
assures:
   Children
are
always
in
a
safe
place
and
a
safe
program
   Children
and
families
get
better
   Children
and
families
are
nurtured
and
respected
   It
can
be
adopted
and
implemented
by
other
 organizations
 (Since Boys Town began using the Model in the 1970s, it has been continually adapted and improved to meet the changing needs of America’s children and families. )
The
Study
 Question:
How
effective
is
Boys
Town’s
use
of
 tacit
knowledge
cultivating
and
enabling
 processes
in
contributing
to
mission
 achievement?

  Stakeholders
involved
in
study:
employees,
 board
members,
and
volunteers
  Interviews,
observations,
and
document
 review

Knowledge
Sharing
   Knowledge
cultivation
&
enablement

 –  Instead
of
knowledge
management
   Cultural
knowledge
 –  Depends
on
others
in
the
organization
   Explicit
knowledge

 –  Formal
aspect
   Tacit
knowledge
 –  Important
focus
for

 
 organizations
(retirees,
etc.)

Results
 Positive
support
of
knowledge

 cultivation
&
enablement
   Training
   Meetings
   Leadership
Development
Program
   Constructive
Feedback
 9

Results
 Highly
Dependent
on
Tacit
Knowledge

 in
order
to
Achieve
its
Mission
   Storytelling
   Collaboration
   Mentoring
   Explicit
Knowledge
guiding
&
supporting
tacit

 
 knowledge
development
 10

Boys
Town’s
Knowledge
Base
 Boys
Town
has
an
aging
experience
pool.


  


 
It
is
essential
to
capture
this
experience

 
 and
pass
it
on.
  



Archive
this
knowledge
for

 
 future
generations
 Diversification
of
experience
pool

Organizational
Knowledge
   Where
is
your
knowledge
base
in
the
 organization?

   What
is
the
focus
on
tacit
knowledge
 sharing
as
an
organizational
priority?


Boys
Town’s
Focus
of
Training
 
 is
to
Create
Skilled
 
 “Youth
and
Family”
Staff 
   Thinkers
   Planners
   Motivators
   Technicians

Boys
Town’s
Focus
of
Leadership/ Supervision
Development
is
to
Create
 Advanced… 
   Content
Experts
   Thinkers,
Planners,
Motivators
and
 Collaborators
   Management
Skills

Boys
Town’s
Focus
for
Meetings 
   Support
the
Training
   Plan
and
Manage
   Solution
focused
Results
   Team
Development
   Delegate

The
Power
of
Tacit
Knowledge
provides

 Boys
Town
a
Broader
Understanding
of:

   The
use
of
historical
experiences
to
build
upon
and
 avoid
ineffective
business
processes

   The
ability
to
remain
focused
on
the
Mission
   The
reasons
why
activities
work
   How
to
use
principles
to
make
calculated
changes

   The
use
of
personal
experiences
to
relate
to
the
 audience
and
create
personal
validity
   The
supports
and
challenges
of
Nuevo/Creative
 thinking
 16

The
Power
of
Tacit
Knowledge
 in
Your
Organization
   How
can
utilization
of
tacit
knowledge
 cultivation
in
your
organization
increase
 employee
performance?
   How
can
this
impact
strategic
outcomes?

How
does
Boys
Town
use
Tacit
 Knowledge
to
Accomplish
Its
Mission
 and
Strategic
Plan?
   Embraced
Culture
of
Feedback
   Mentoring
   Explicit
Knowledge
   Collaboration
   Storytelling

Contact
Information
 Jennifer
Murnane

 Jennifer.Murnane@bellevue.edu

 
Jim
Gross

 
James.Gross@boystown.org


More Related Content

Knowledge Is Power: Sharing Tacit Knowledge to Achieve Organizational Effectiveness