Leadership and Safety Management for MHE OperationsChris Chaparro
This document discusses various topics related to safety leadership and management, including OSHA requirements for material handling equipment operator training, causes of workplace mishaps, styles of safety leadership, building a safety culture, and tips for managing material handling equipment operators. It emphasizes the importance of management commitment to safety through actions and behaviors like setting goals, leading by example, and providing resources to protect workers.
1) Achieving zero incidents is possible through developing a strong safety culture where safety is the top priority and responsibility of all employees and managers. This requires clear communication from top management about the need for culture change.
2) A safety culture focuses on eliminating the root causes of incidents rather than just reactions. It views safety as an integral part of business operations and empowers employees to take responsibility for safety.
3) Key elements of an effective safety culture include management commitment, well-defined safety policies and goals, employee training, hazard analysis, and recognizing employees for safe behaviors. With the right systems and commitment from all levels, any organization can achieve an incident-free work environment.
This document provides guidance for supervisors to help keep their employees safe at work. It discusses that supervisors must make safety their top priority and daily mission. They are responsible for ensuring work is completed safely without incident. The document offers suggestions for supervisors such as starting each shift with a safety message, acting quickly on safety concerns, promoting good housekeeping, and involving employees in safety. It emphasizes the importance of supervisors communicating the message that safety is a priority and getting back to employees on actions taken regarding safety issues.
The document outlines SBM Management's approach to implementing a safety focus at sites with safety challenges. It discusses that these challenged sites represented 50% of injuries and had higher turnover and lost work days. The safety focus process involves 9 critical components, including employee observations, engagement, recognition programs, audits, and communication. Implementing this process led to increased leading indicators and decreases in recordable injuries, first aids, and recordable incidents. The focus is on leadership, goal setting, supporting employees, and creating a strong safety culture.
Serious Incident Prevention (SIP) provides critical training designed to reduce catastrophic events.
Participants will learn how to:
Identify risks and work practices critical to addressing those risks
Measure and track those work practices
Encourage conversations around those critical work practices
Identify improvement targets and creates action plans
Include an effective Process Safety Leadership
Develop a Team that involves representative engineers, management, operators, and maintenance
Measure behaviors that are critical to serious incidents:
Maintenance of instrumentation and controls
Completion of hazard analysis, inspection, and testing
Compliance with work permits and procedures
Completion of process upset logs and review at shift change
TESTIMONIALS
“Best workshop I have ever been to. I have been struggling for a while as to how I could engage in our safety program in a meaningful way. You have given me the keys.”
“This is exactly what we needed. And it comes at a great time in the development of our safety program”
For full details, download the PDF brochure today OR contact kris@360bsi.com.
Serious Incident PreventionSM(SIP) provides critical training designed to reduce catastrophic events.
Participants will learn how to:
Identify risks and work practices critical to addressing those risks
Measure and track those work practices
Encourage conversations around those critical work practices
Identify improvement targets and creates action plans
Include an effective Process Safety Leadership
Develop a Team that involves representative engineers, management, operators, and maintenance
Measure behaviors that are critical to serious incidents:
Maintenance of instrumentation and controls
Completion of hazard analysis, inspection, and testing
Compliance with work permits and procedures
Completion of process upset logs and review at shift change
TESTIMONIALS
“Best workshop I have ever been to. I have been struggling for a while as to how I could engage in our safety program in a meaningful way. You have given me the keys.”
“This is exactly what we needed. And it comes at a great time in the development of our safety program”
For full details, download the PDF brochure today OR contact kris@360bsi.com.
This document provides an overview of a behavioral-based safety observation program. It describes the basics of such a program, which involves employees recording safety observations of each other, with a focus on stopping unsafe work. The core aspects of the program are outlined, including observing behaviors, analyzing for safe and unsafe acts, providing feedback, and reporting observations. A seven-step process for conducting observations is also detailed, covering approaching employees, discussing hazards, agreeing on safer work methods, and documenting the interaction. The goals of the program are to increase hazard awareness and develop safer practices among employees.
This webinar is NOT for deadbeats, the lazy, or anyone who hates getting their hand dirty.
This webinar is for the extraordinary Safety Professionals, who work everyday to ensure their workers go home safely to their friends and family every night!
Its for the professional who works hard to create good training programs, and deliver quality training, and most importantly is always trying to do better.
Safety Professionals are asked everyday to train employees on how to work safely around dangerous situations. It is the actions of these men and women that keep workers comp costs low, and production high, but everyday professionals just like you struggle.
They struggle to keep their employee engaged, provide good resources, and earn buy in from those that they teach.
"The Perfect Safety Meeting" will teach you how some of the industries top experts run their safety meetings, where they get their materials, and how to implement these principles and ideas into your own program.
"The Perfect Safety Meeting" will teach you skills that are being used right now, by professionals just like you. Skills that have lowered injuries, reduced incidents, and raised production.
We promise that you will be satisfied with what is taught, and if for any reason you aren't we will refund your money...No questions asked.
So what are you waiting for?
The document provides guidance for safety leaders on inspiring workplace safety. It recommends that safety leaders spend time on the workplace floor to understand the hazards employees face and ensure safety procedures are being followed. Safety leaders should find ways to communicate why safety is important on a personal level for employees and their families. They must "walk their talk" by following all safety rules themselves in order to inspire employees to prioritize safety.
Human resources professionals play an important role in ensuring employee health and safety through implementing policies and programs. There are five key steps to successfully managing health and safety: 1) set a clear policy, 2) organize staff responsibilities, 3) plan standards and identify hazards, 4) measure performance, and 5) audit and review processes to improve. Providing training to managers, supervisors, and employees is important to develop a positive safety culture and ensure legal compliance.
Raising Awareness on S&S Management at workplaceMahmudul Hassan
This document discusses techniques for raising safety and security awareness in the workplace. It identifies why awareness is important, which is to help staff understand safety arrangements, risks, and their roles. Several methods for raising awareness are proposed, including a top-down approach, appointing champions, campaigns, and empowering staff. The document also covers focusing on health, safety, and security, and involving staff in decision making. It concludes with proposing a group exercise to generate ideas for awareness topics, challenges, and innovative promotion strategies.
This assignment has been presented in a group where all the points are divided within The group, so I have been allocated to explain Hazard and health and safety risk.
This document discusses organizational/industrial psychology and the job selection and placement process. It covers the importance of selection and placement, the steps involved which include testing, applications, interviews, and decision making. Interview types and tips are provided. Work environment, safety, accidents, and improving employee morale are also summarized.
The document outlines the core principles of an effective safety program, including front line management leadership and commitment, training and development, auditing work practices, employee involvement, incident investigation, safety communications, regulatory compliance, and operational best practices. It emphasizes the importance of management commitment to safety, employee training, investigating all incidents to identify root causes, and complying with applicable mining regulations to prevent accidents and protect worker health and safety.
Root Cause Analysis, 17 - 18 September 2014 Dubai, UAE360 BSI
Root Cause Analysis (RCA) is a methodology for finding and correcting the most important reasons for performance problems. It is different from troubleshooting and problem-solving as these disciplines typically seek solutions to specific difficulties, whereas RCA is directed at underlying issues.
Root Cause Analysis (RCA) is designed to provide the participant with the knowledge, skills and tools to begin the process of root cause assessment using selection methods and tools to complete an exploration of factors contributing to an incident.
Loss-producing events may have multiple causes and require a comprehensive approach to finding ways to break the chain of causation. Participants will gain the
ability to use RCA tools to identify potential problems and issues, complete an
analysis, and effectively communicate results and recommendations for action
planning.
BENEFITs:
Course participants will be able to :
- Develop and implement a structured incident investigations program
- Initiate and conduct an investigation
- Apply causal factor and root cause analysis for investigating process and non-process incidents
- Develop appropriate recommendations to address root causes at various levels to avoid future incidents
- Learn how to structure reports
- Practise your new skills via actual industry examples and workshops
Who should attend:
Vice Presidents, Directors, General Managers, Safety Managers, Supervisors and Engineers, HSE Professionals and Safety Auditors, Site/Plant/Factory/Operations Managers, Maintenance Engineers and Managers, Process Reliability & Quality Control Staff, Facilities Management & Training Managers
For full details, kindly download the PDF brochure or contact kris@360bsi.com
Hospitality industry is a major economic mover for many countries. People travel at great length and it is important to ensure all the guest staying in our hotels / resorts are safe. All the facilities provided for guest use needs to be constantly maintained to ensure a seamless experience for the guest. Technicians in the hotel industry are kept on their toes to ensure and provide a safe place of stay for the guest. In the process, the engineering team are often exposed to various hazards and it associated risk. It is important for them to accept the hazards and it associated risk, plan the risk mitigation process and execute on time. This will save the industry in terms of cost and reputation as well as having a motivated work force. Happy work force provides excellent service. The training material covers basic safety for the engineering department team by taking into consideration the hazards prevalent in their daily task and its associated risk. Process of risk mitigation is discussed to ensure the risk is managed to an acceptable level.
Similar to Behavior Based Safety for Safety Improving Safety Culture (20)
Portfolio - Muhammad Ikmal Fahmi Bin Che Mohamood (Ikmal Fahmi)FahmiMohamood
Ikmal Fahmi is a Malaysian entrepreneur. and a journalist at IF Reporter. In early 2023, he published his e-book called Explore Inner Self He won a grant worth RM 4500 in YSEALI Bootcamp 2022 which enabled him to organize Kau Okay Tak K.O.T Expo, a children mental health expo. In early 2024, he ventured into his news agency start-up called IF Reporter and founded IFG Technology, a cybersecurity firm in the same year. To further create a healthy political way, he came out with Akademi Parlimen Malaysia, a political education enterprise followed by IFC Property, a construction firm.
Howard Wilner of Sudbury MA Advocates That Conflict and Problem-Solving Compe...jimcarns
Howard Wilner of Sudbury MA advocates that conflict and problem-solving competence are essential qualities for effective leadership. Drawing from his extensive experience in industries ranging from automotive dynamics to inventory management, Howard emphasizes the importance of leaders mastering these skills to foster team cohesion and drive organizational success.
Discover the core principles and frameworks of Agile methodology in this comprehensive presentation by Mohamed Shebl. Designed for professionals and teams looking to adopt Agile practices, this presentation covers:Introduction to Agile: Understand what Agile is and how it helps teams deliver value efficiently.
Key Principles: Explore the four key values and twelve principles of Agile that prioritize flexibility, customer collaboration, and continuous improvement.
Benefits of Agile: Learn about the advantages of Agile, including flexibility, customer satisfaction, improved team collaboration, and early delivery.
Agile Frameworks: Get insights into popular Agile frameworks such as Scrum, Kanban, and Extreme Programming (XP).
The Scrum Framework: Detailed overview of Scrum roles, events, and artifacts to help you implement Scrum effectively.
Agile Artifacts: Understand essential Agile artifacts like the Product Backlog, Sprint Backlog, and Increment.
Agile Workflow: Step-by-step guide on planning, designing, developing, testing, reviewing, and releasing in Agile.
Agile Tools: Introduction to tools like JIRA, Trello, and Azure DevOps that facilitate Agile project management.
Getting Started with Agile: Delve into the world of Agile methodology with this in-depth presentation by Mohamed Shebl. "Agile Methodology In-Brief V1.1" provides a thorough exploration of Agile principles, frameworks, and practices, making it an essential guide for professionals seeking to enhance their project management approach.
Introduction to Agile:
Start with a clear understanding of what Agile is. Agile is an iterative approach to project management and software development that enables teams to deliver value to their customers faster and with fewer headaches. Unlike traditional project management methods that rely on a 'big bang' launch, Agile focuses on delivering work in small, consumable increments.
Key Principles of Agile:
Learn about the core values and principles that form the foundation of Agile methodology. Agile prioritizes individuals and interactions over processes and tools, working software over comprehensive documentation, customer collaboration over contract negotiation, and responding to change over following a plan. These principles guide Agile teams to work more efficiently and flexibly.
Benefits of Agile:
Discover the numerous benefits Agile offers, including:
Flexibility and Adaptability: Quickly respond to changes in the project environment.
Customer Satisfaction: Ensure continuous delivery of valuable software.
Improved Team Collaboration: Foster better communication and teamwork.
Early and Predictable Delivery: Achieve smaller and more frequent releases.
Continuous Improvement: Regularly reflect and enhance processes.
Agile Frameworks:
Explore popular Agile frameworks such as:
Scrum: The most widely used framework with defined roles, events, and artifacts.
Kanban: Focuses on visualizing the workflow and limiting work in progress.
Behavior Based Safety for Safety Improving Safety Culture
1. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
WELCOME
CORPORATE SAFETY TRAINING
29 CFR 1910
BEHAVIOR-BASED SAFETY
TRAINING FOR SUPERVISORS
2. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
BASIS FOR THIS COURSE
Statistically, safe attitudes result in accident prevention.
Safe attitudes result in safe behaviors at work.
Development of improved safe attitudes toward work.
Elimination of workplace injuries & illnesses where possible.
Reduction of workplace injuries & illnesses where possible.
OSHA Safety Standards require:
✓ Training be conducted
✓ Workplace Hazards be assessed
✓ Hazards and precautions be explained
✓ Accidents be investigated
✓ Job Hazards be assessed and controlled
3. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
COURSE OBJECTIVES
Discuss the local safety policy.
Discuss supervisor responsibilities.
Discuss the concepts of behavior - based safety.
Introduce 29 CFR 1910, the industrial safety standards.
Discuss the OSHA penalties policy for safety violations.
Discuss methods and techniques used to protect workers.
4. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
COMPANY SAFETY POLICY
The personal safety and health of each employee of
this company is of primary importance. The
prevention of occupationally-induced injuries and
illnesses is of such consequence that it will be given
precedence over operating productivity whenever
necessary. To the greatest degree possible, this
company will provide all mechanical and physical
facilities required for personal safety and health in
keeping with the highest standards.
5. INITIAL TRAINING
Train in Safety Related Work Practices.
Conduct Training Prior to Job Assignment.
Explain The Specific Regulations That Apply.
Teach The Local Hazard Reporting Procedures.
Explain The Hazards Associated with Their Work Area.
THE EMPLOYER MUST PROVIDE TRAINING:
6. REQUIRED WHEN THERE IS A:
New Work Area Hazard.
Program Related Injury.
Change in Job Assignment.
New Equipment Introduced.
New Hazard Control Methods.
Failure in Written Work Procedures.
Failure in the Safety Work Practices.
Reason to Doubt Employee Proficiency.
RETRAINING REQUIREMENTS
7. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
BEHAVIORAL-BASED SAFETY
IS IMPORTANT
Improve Quality.
Improve Absenteeism.
Maintain a Healthier Work Force.
Reduce Injury and Illness Rates.
Acceptance of High-Turnover Jobs.
Workers Feel Good About Their Work.
Reduce Workers’ Compensation Costs.
Elevate SAFETY to a Higher Level of Awareness.
A GOOD PROGRAM WILL HELP:
8. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
PROGRAM IMPLEMENTATION
DEDICATION
PERSONAL INTEREST
MANAGEMENT COMMITMENT
IMPLEMENTATION OF A BEHAVIOR- BASED
SAFETY PROGRAM REQUIRES:
NOTE:
UNDERSTANDINGAND SUPPORT FROM THE WORK FORCE
IS ESSENTIAL, WITHOUT IT THEPROGRAM WILL FAIL!
9. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
RESPONSIBILITY IS IMPORTANT
EFFECTIVE ASSIGNMENT OF RESPONSIBILITY
AUTHORITY & ACCOUNTABILITY
LABOR FORCE
SUPERVISION
MGMT.
TWO WAY STREET
10. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
WHAT IS BEHAVIOR - BASED SAFETY?
Behavior-based safety is a safety management
system that specifies exactly which behaviors are
required from each employee. These behaviors are
geared toward a safer work environment. The
system must have controls in place which will
measure whether or not these behaviors exist as a
routine element in the work environment. Acceptable
behaviors must be positively reinforced frequently
and immediately as the behavior occurs.
11. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
MANAGEMENT’S ROLE
Considerations:
1. Get Involved. Learn!
2. Ensure Your Support Is Visible.
3. Support the Program.
4. Implement Ways to Measure Effectiveness.
5. Attend the Same Training As Your Workers.
6. Interact With Your Workers.
7. Insist on Periodic Follow-up & Program Review.
8. Follow-up on the Actions You Took.
12. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE SUPERVISOR’S ROLE
Considerations:
1. Get Involved.
2. Get Your Workers Involved.
3. Never Ridicule Any Injury or Near Miss.
4. Be Positive, Motivate, and Reward.
5. Find Ways to Measure Behavior.
6. Attend the Same Training As Your Workers.
7. Be Proactive - Get Involved in Safety.
8. Be Professional - You Could Save a Life Today.
9. Follow-up on the Actions You Took.
13. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE SUPERVISORS PRIMARY JOB:
Control the work environment.
Enforce existing work rules.
Constantly reassess conditions.
Improve the system or process.
Involve employees.
Bring safety concerns to management.
Serve as company liaison.
SUPERVISOR RESPONSIBILITIES
14. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE SUPERVISOR MUST:
Know the training needs of his or her workers.
Be aware of changing conditions requiring new training.
Be constantly aware of safety conditions in the workplace.
Ensure workers are included in the safety process.
Solicit ideas for safety improvements from workers.
Interact closely with the Company Safety Officer.
Halt any operation where personal injury could result.
Regarding Safety Training!
SUPERVISOR RESPONSIBILITIES
Continued
15. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE SUPERVISOR MUST:
Treat all “Near Misses” as an accident.
Report it.
Investigate the cause.
Determine corrective measures.
Update and annotate!
Follow up to ensure compliance.
Regarding Near Misses!
SUPERVISOR RESPONSIBILITIES
Continued
16. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE SUPERVISOR MUST:
Act as a conduit, upward and downward.
Act as a filter, use your experience.
Inform the sender if you change the message.
Be proactive, look for problems.
Be thorough, follow up on the actions you took.
Ask your employees to ensure comprehension.
If it doesn’t make sense to you. It won’t to your people.
Regarding Flow of Safety Information!
SUPERVISOR RESPONSIBILITIES
Continued
17. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
ELIMINATE BEHAVIOR THAT IS DRIVEN BY:
LACK OF -
Appropriate Safety Training.
Knowledge of Personal Responsibility.
Knowledge of Safety Procedures.
Knowledge of Safety Information.
Knowledge of Machines or Equipment.
Knowledge of Facility Operations.
SUPERVISOR RESPONSIBILITIES
Continued
WHAT’S LEFT, IDEALLY ISATTITUDINAL, WHICH DRIVES BEHAVIOR
20. RESPONSIBILITY
Safety is one of your specific duties.
You are responsible for controlling your work area.
You must be knowledgeable of your responsibilities.
AUTHORITY is needed to carry out responsibilities.
SUPERVISOR RESPONSIBILITIES
Regarding Your Ability to Supervise!
Continued
21. AUTHORITY
Authority is absolutely critical.
Authority must be commensurate with responsibility.
Authority allows you to take action.
Authority allows you to correct deficiencies.
Authority must be controlled.
ACCOUNTABILITY is needed to control Authority.
SUPERVISOR RESPONSIBILITIES
Regarding Your Ability to Supervise!
Continued
22. ACCOUNTABILITY
Accountability is the check and balance.
Accountability must be appropriate.
Accountability measures compliance.
Accountability must be used in consonance with
Responsibility and Authority.
SUPERVISOR RESPONSIBILITIES
Regarding Your Ability to Supervise!
Continued
23. TO VARYING DEGREES ALL
EMPLOYEES HAVE:
RESPONSIBILITIES,
AUTHORITY
AND ARE ACCOUNTABLE
FOR SAFETY.
SUPERVISOR RESPONSIBILITIES
Continued
24. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE EMPLOYEE’S ROLE
Considerations:
1. Get Involved.
2. Contribute to Make Corrective Actions.
3. Understand How Your Behavior Affects Job Safety.
4. Report All Accidents and Near-Misses Immediately.
5. Be Proactive and Professional.
6. Report All Safety Problems or Deficiencies.
7. Follow-up With Any Additional Information.
8. Understand the Reason Work Must be Observed.
25. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
✓ Document Meetings.
✓ Encourage Employee Involvement.
✓ Provide Feedback Without Fear of Reprisal.
✓ Make Recommendations for Corrective Action.
✓ Analyze Statistical Data Concerning Accidents.
✓ Hold Regular Safety Review Meetings.
✓ Bring Employee Concerns to Management's Attention.
✓ Follow-up Is Critical.
SAFETY COMMITTEE
Safety Committees Should:
26. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
WORKSITE ANALYSIS
WORKSITEANALYSIS INCLUDES:
1. Gathering Behavior Information From AvailableSources.
2. Observing Behavior of Employees During Varying Conditions.
3. Developing Lists of Acceptable Behavior for Specific Jobs.
4. Conducting Baseline Screening Surveys to Determine Which
Jobs Are High Risk and Need a Closer Analysis.
5. Performing Job Hazard Analyses of High Risk Jobs.
6. After Implementing Control Measures, Conducting Periodic
Surveys and Follow-up to Evaluate Changesin Behavior.
27. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
Accident Records
Behavior Observations
Production Records
Personnel Records
Employee Surveys
Policies and Procedures
WORKSITE ANALYSIS
Continued
TANGIBLE INDICATORS:
28. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
BEHAVIOR PRINCIPLES
Behavior Is What a Person Does or Says. What
Causes a Person to Take This Particular Behavior
or Course of Action Depends On Other Influencing
Factors. Attitude and Situational Conditions
Cause The Particular Behavior.
WHAT IS BEHAVIOR?
29. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
BEHAVIOR PRINCIPLES
✓ Motivation.
✓ Intelligence.
✓ Emotions.
✓ Experience.
✓ Attitude
✓ Situational Conditions.
What Influences Behavior?
What Else Can You Think Of?
✓ Desire
✓ Need.
✓ Abilities.
✓ Skills.
✓ Ambition.
Continued
30. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
BEHAVIOR PRINCIPLES
✓ Determine What Motivates The Behavior.
-- Lack of Training?
-- Working Conditions?
-- Personal Problems?
✓ Work-Related Problem? - Try and Fix It.
✓ Personal Problem? - Work Within Company Resources
✓ Find Positive Ways To Discourage Unacceptable
Behavior.
When The Reason For Behavior is Not Known.
Continued
31. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
OBSERVING BEHAVIOR
OBSERVING BEHAVIOR
Behavior Must Be Observed to
Begin to Understand Current
Behavior and Develop Lists of
Acceptable (Safe) Behaviors. The
Lists of Acceptable Behavior Will
Be Used in Determining Safe
Behaviors in the Future.
32. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
To Effectively Observe Behavior:
1. Establish Criteria For Observations.
2. Observe Workers Frequently at Various Work Times.
3. Observe Workers For a Few Minutes Each Time.
4. Employees Should Know They Are Being Observed.
5. Employees Should Know Their Behavior is Recorded.
6. Know the Safe Behaviors You Are Looking For.
7. Develop a Checklist If Necessary.
8. Constantly Compile and Compare Observations.
9. Follow-up on Observations.
OBSERVING BEHAVIOR
Continued
33. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
REMEMBER
Someone Is Always New or Young or
Unfamiliar With Why They Are Being
Observed. Determining Safe Behaviors
Is a Never-Ending Process. Your List of
Safe Behaviors Will Vary by Job or
Department and Will Change As Work
Conditions or Equipment Change.
OBSERVING BEHAVIOR
Continued
34. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
EXAMPLES OF SAFE BEHAVIORS - FORKLIFT SAFETY
OBSERVING BEHAVIOR
Continued
• Approaches load slowly and straight-on
• Stops when forks are about a foot from load
• Safely engages pallet
• Checks mast height for obstructions
• Slowly/safely picks up load with load against backrest
• Checks rear for pedestrians, traffic, obstructions
• Stops when forks are about a foot from load
• Checks mast height for obstructions
• Safely raises forks to desired height
• Safely engages pallet and tilts to safe angle
• Slowly and safely picks up load and lowers to safe height
35. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
OBSERVING BEHAVIOR
Continued
• Approaches slowly and straight-on
• Stops when forks are about a foot from load
• Checks mast height for obstructions
• Safely raises forks to desired height
• Safely drives forward until load is squarelyover stack
• Safely tilts to safe angle and places load on stack
• Slowly and safely levels forks within inside of pallet
• Checks rear for pedestrians, traffic, obstructions
• Slowly and safely backs out and lowers to safe height
• Plans load route based on current path obstructions
• Carries load with load tilted back to safe angle
EXAMPLES OF SAFE BEHAVIORS - FORKLIFT SAFETY
36. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
BEHAVIOR REINFORCEMENT
Reinforcement Is Any Consequence That
Increases the Likelihood That the Behavior It
Follows Will Occur in the Future. In Other Words,
If You Promote a Behavior and Make Someone
Feel Good About Performing That Behavior, or
Give Them a Reason to Perform That Behavior, Its
Occurrence in the Future Will Likely Increase.
WHAT IS BEHAVIOR REINFORCEMENT?
37. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
REINFORCEMENT
Acceptable Behavior Must Be
Constantly Reinforced. Never Miss
an Opportunity to Give a Pat on the
Back for Acceptable Behavior.
People usually Respond to Positive
Reinforcement.
BEHAVIOR REINFORCEMENT
Continued
38. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
Reinforcement Considerations:
1. Reinforce Frequently, and In Public.
2. Reinforce ONLY for Acceptable Behavior.
3. Reinforce Immediately, Never Wait.
4. Reinforce During the Safe Behavior if Possible.
5. Be Specific About the Reinforced Behavior.
6. Give Non-Verbal Positive Cues. (Nods, Smiles etc.)
7. Be Totally Positive.
8. Be Sincere. People See a Lot, But Don’t Say a Lot.
9. Accentuate The Positive.
BEHAVIOR REINFORCEMENT
Continued
39. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
BEHAVIOR REINFORCEMENT
✓ Works For a Determinant Period Only.
✓ Once an Accident Occurs, No Incentive Remains.
✓ Usefulness Usually Degrades Over a Period of Time.
✓ Doesn’t Permanently Alter Unacceptable Behavior.
✓ Diminishes Supervisory Control.
Rewarding For No Accidents.
Continued
LOST TIME
ACCIDENTS
0
40. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
MOTIVATIONAL TECHNIQUES
✓ Is The Individual Due a Raise?
✓ Is a Salary Review Needed For The Job?
✓ Is The Amount of “Piecework” Pay Appropriate?
✓ Is There a Bonus Program?
✓ Are There Monetary Rewards for Safe Behavior?
✓ Are There Other Incentive Rewards for Safe Behaviors?
✓ Is There a Safety Suggestion Program?
✓ HOW MUCH OF A MOTIVATOR IS MONEY?
Money and Behavior.
What Else Can You Think Of?
41. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
MOTIVATIONAL TECHNIQUES
✓ This Approach Holds That Individuals Can Be
Motivated by Properly Designing Their Work
Environment and Praising Their Performance.
✓ Holds That: Punishment for Poor Performance
Produces Negative Results.
✓ Goal Setting With Employee Participation Is Essential.
✓ Periodic Re-Evaluation Is Essential.
✓ Requires Frequent Work Environment Adjustments.
✓ Requires Detailed Planning and Training of Workforce.
Positive Reinforcement and Behavior.
Continued
42. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
MOTIVATIONAL TECHNIQUES
✓ People Are Motivated by Being Consulted on Actions
That Effect Them.
✓ People Know Their Jobs. What Safety Program
Changes Can They Bring to the Work Environment?
✓ People In Many Cases Know the Safety Problems and
Safety Solutions. Just Ask.
✓ Participation In The Safety Program Satisfies
Affiliation and Acceptance Needs.
✓ Workers Must Know That Final Decisions Are
Reserved to Management. But Tell Them Why!
Employee Participation and Behavior.
Continued
43. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
ATTITUDE
When a Persons Attitude Changes, His or Her
Behavior Will Typically Follow. Assuming He or
She Has Adequate Knowledge of the Safe Working
Conditions in the Work Environment. When You
Eliminate Every Other Reason for Unacceptable
Behavior, What Is Left It Attitudinal.
MOTIVATION CHANGES ATTITUDE
AND
ATTITUDE DRIVES BEHAVIOR
44. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
ATTITUDE IS IMPORTANT
If a Person Understands That His or Her Safety at
Work is Controllable in a Measurable Way,
Acceptance of Safety as an Essential Part of the
Work Environment Will Be Increased. Safe
Attitudes and Behaviors Will Naturally Follow.
AND!
SAFETY AS PART OF THE WORK ENVIRONMENT
45. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
ATTITUDE IS IMPORTANT
Once Safe Attitudes are a Normal Element in the
Work Environment, Behavior Will Be Influenced.
Then, Peers and Coworkers Expect Each Other To
Practice Safety as a Part of Work and Not a
Requirement of Work.
At This Point Coworkers Will Expect Each Other’s
Protection and Accident Rates Will Decrease.
SAFETY AND PEER SUPPORT
Continued
46. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
ATTITUDE IS IMPORTANT
Management Is Responsible to Promote Safety.
Everyone is Responsible For Sustaining a Safe
Work Environment. Attitude Is the Key To
Sustaining a Safe Work Environment.
SUSTAINING SAFE BEHAVIOR
Continued
47. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
“It is estimated that in the United States, 97% of the
money spent for medical care is directed toward
treatment of an illness, injury or disability. Only 3%
is spent on prevention.” Good Attitude = A
Healthier Workforce.
Self-Help Manual For Your Back
H. Duane Saunders, MSPT
by Educational Opportunities
GOOD ATTITUDE IS PREVENTION
48. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE HUMAN FACTOR
NO ONE IS AS AN AVERAGE PERSON
Rules, Policies, Schedules, Jobs Etc., Must
Accommodate The Majority.
✓ Focus on The Individual - Try To Please Everyone.
✓ Good Behavior Can Be Enhanced By Accommodating
The Majority. Please As Many People As Is Practical.
✓ Bad Behavior Should Be Studied To Determine
Causation.
49. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE HUMAN FACTOR
PERSONAL DIGNITY IS CRITICAL TO GOOD BEHAVIOR
People Must Be Treated With Respect No Matter
What Their Position In the Company.
✓ Always Treat People With Respect.
✓ Always Treat People Equally.
✓ Assume People Will Talk. It Will Keep You Straight.
✓ Never Ridicule Good Behavior In Jest.
✓ Remember, It Takes Two To Argue. Draw a Line.
✓ Walk Away From Conflict, And Address It Later.
✓ Argue Constructively If You Must Argue.
✓ If Safety Is Critical To The Issue, Stand Your Ground.
Continued
50. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
THE HUMAN FACTOR
CONSIDER THE WHOLE PERSON
People Are the Sum Total of Their Experience,
Combined With Their Genetic Make-up.
✓ Reinforce Good Behavior. Discourage Bad Behavior.
✓ Learn Your Employees Strengths and Weaknesses.
✓ Learn Strengths, Reward Them and Use Them.
✓ Learn Weaknesses and Help To Improve Them.
✓ Understand That Home Life Can Overflow Into Work.
✓ Be Prepared To Deal With Unpredictable Situations.
✓ Understand Group Behavior Verses Personal Behavior.
Continued
51. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
TRANSACTIONAL ANALYSIS
Transactional Analysis or TA Was Originated by
Eric Berne (Games People Play, New York: Grove
Press, Inc., 1964). TA Assumes That Each of Us
Reside in a Particular Mental (Ego) State at All
Times. These States Are:
1. Parent 2. Adult 3. Child
WHAT IS TRANSACTIONAL ANALYSIS?
52. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
TRANSACTIONAL ANALYSIS
WHY IS TRANSACTIONAL ANALYSIS IMPORTANT?
TA Is Important Because When You Are Interacting
With Co-Workers You Can Quickly Recognize
Which Ego State They Are Operating in and Then
You Can Adjust Your Behavior With the Individual
Accordingly. This Will Optimize Your Interaction
and Keep the Work Environment Professional and
Safe.
1. Parent 2. Adult 3. Child
Continued
53. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
TRANSACTIONAL ANALYSIS
STIMULUS VERSES RESPONSE
Effective Use of TA Requires That You Understand
the Meaning of “Stimulus” and “Response”.
✓ Stimulus: What Is Said or Done to Initiate a Response.
✓ Response: Behavior As a Result of Stimulus.
Note: All of us interact this way every day.
Continued
54. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
TRANSACTIONAL ANALYSIS
CROSSED TRANSACTION
✓ Stimulus (SUPERVISOR): Jim, I’ve Got Another Press
Down, Get the Work Done on This Press Immediately, I
Don’t Care How You Do It.
✓ Response (WORKER): I Know What I’m Doing, I Was
Working Here When You Were Still in Grade School!
Note: Completely Ineffective Transaction. Transaction
is Crossed. Each Person Assumes A “Parental” State
and Speaks to The Other Persons “Child”.
Continued
55. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
P
C
A
P
C
A
1. Parent 2. Adult 3. Child
TRANSACTIONAL ANALYSIS
CROSSED
TRANSACTION
NOT VERY
EFFECTIVE
Continued
56. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
TRANSACTIONAL ANALYSIS
PARALLEL TRANSACTION
✓ Stimulus (SUPERVISOR): Jim, Another Press Just
Went Down, I’m Concerned About Production. How
Long Do You Feel It Will Take to Safely Make Repairs on
This Press?
✓ Response (WORKER): I Still Have to Replace a Drive
Gear. Should Be About 2 Hours. Is the Other Press a
Higher Priority Than This One?
Note: Each Person Understands The Higher Need.
Behavior Is Consistent With Safe Requirements of the
Job. Transaction Is “Adult” to “Adult” (Optimal)
Continued
57. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
P
C
A
P
C
A
1. Parent 2. Adult 3. Child
STIMULUS
RESPONSE
TRANSACTIONAL ANALYSIS
PARALLEL
TRANSACTION
OPTIMAL
Continued
58. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
Understanding Which Ego State a Person Is
Operating in Will Allow You To Positively Affect
Their Behavior. Safety and Professionalism on
The Job Can Then Be Improved. Its a Simple
Concept, With a Little Practice You Will Be Able to
Integrate This Technique Into Your Management
Style. Your Personal Life May Also Be Positively
Affected.
DO YOU SEE THE VALUE IN TA?
TRANSACTIONAL ANALYSIS
Continued
60. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
Was he or she properly trained?
Did the employee know not to use it?
Was he or she reminded not to use it?
Why did the supervisor allow its use?
Did the supervisor examine the job first?
Why was the defective ladder not found?
Are procedures in place for defective equipment?
ACCIDENT CAUSATION
Contributing Factors
USE OF A BROKEN LADDER RESULTS IN AN ACCIDENT
Continued
61. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
Improper attitude.
Lack of knowledge or skill.
Physical or mental impairment.
ACCIDENT CAUSATION
Behavioristic Causes
Improper Attitude
I’ve Never Been
Hurt Before
Continued
62. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
Horseplay.
Defeating safety devices.
Failure to secure or warn.
Operating without authority.
Working on moving equipment.
Taking an unsafe position or posture.
Operating or working at an unsafe speed.
Unsafe loading, placing, mixing, combining.
Failure to use personal protective equipment.
ACCIDENT CAUSATION
Behavioristic Causes
Continued
64. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
Fatigue.
Defective hearing.
Defective eyesight.
Muscular weakness.
Lack of required skill.
Lack of required knowledge.
Intoxication (alcohol, drugs).
ACCIDENT CAUSATION
Unsafe Personal Factors
Continued
65. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
Slip, Trip.
Struck by.
Overexertion.
Struck against.
Fall on same level.
Fall to different level.
Caught in, on, or between.
Contact with - heat or cold.
Contact with - electric current.
Inhalation, absorption, ingestion, poisoning.
ACCIDENT CAUSATION
Types of Accidents
Continued
66. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
WHAT’S LEFT? ATTITUDE!
When you:
✓ Eliminate Unsafe Environmental Conditions.
✓ Upgrade Engineering Controls.
✓ Optimize Administrative Controls.
✓ Provide Adequate Personal Protective Equipment.
ACCIDENT CAUSATION
Continued
ATTITUDE DRIVES BEHAVIOR
67. Shared by: Eslam Kandeel
Linkedin Profile: https://www.linkedin.com/in/eslam-kandeel/
You Can’t Influence Employee Behavior If Contact Is
Too Infrequent or Limited. Reinforcement Must
Happen Frequently. If Acceptable Behavior Is Not
Reinforced As It Happens, and If Corrective
Instruction Is Not Direct and Specific, Behavior May
Not Be Changed.
Also, Responsibility for Safety Is in No Way Shifted
Entirely From Management to the Employee. Safety
Is Still the Shared Responsibility Between
Management and All Other Company Employees.
A WORD OF CAUTION