Accelerating Innovation at Charles Schwab by Mike Schober and Bala Mukund
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The document outlines an enterprise's goal to create a scalable software development practice focused on quality, throughput, risk mitigation and reliability. It discusses how the enterprise has already accomplished cost reductions, improved throughput and faster automation through transformations in engineering, processes and organization. These transformations include modernizing tools and methodologies, establishing sustainable processes, and creating autonomous engineering teams. The transformed practice is aimed at reducing costs, mitigating risks, improving efficiency and delighting customers.
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Accelerating Innovation at Charles Schwab by Mike Schober and Bala Mukund
- 1. ENTERPRISE SOFTWARE DEVELOPMENT PRACTICE C R E AT E A S CA L A B L E S O F T WA R E D E V E L O P M E N T P R A C T I C E Our goal is to create a scalable, frictionless, and repeatable software development practice that allows teams to develop applications and services with a focus on quality, throughput, risk mitigation, and reliability - thereby, allowing organizations, in the digital era, to reduce cost and deliver value to their customers, consistently.
- 2. WHERE ARE WE TODAY? What we have accomplished as a part of enterprise transformation focused on quality and risk. 3 0 % C O S T R E D U C T I O N 2 0 % I M P R O V E D T H R O U G H P U T 6 0 X F A S T E R A U T O M A T I O N 4 X M O R E D E P L O Y M E N T S
- 3. KEY AREAS OF TRANSFORMATION P R A C T I C E T H AT T R A N S F O R M S A N D S CA L E S Creating a practice involves change in multiples areas of the development lifecycle - from inception to deployment and beyond. E N G I N E E R I N G Modernizing engineering methodologies using technologies to enhance quality, security, and performance while mitigating risk. P R O C E S S Establishing practices that allows development to deliver faster without compromising quality and reliability. O R G A N I Z A T I O N Creating small, autonomous engineering teams responsible for development, quality, deployment, and reliability.
- 4. ENGINEERING Traditional engineering teams are only responsible for development, and rely on manual, serial processes, out-of-date tools, and other teams to ensure quality, security, performance, delivery, and support. Transformed engineering teams own development, quality, security, performance, deployment, and reliability using automated practices and self-service tools.. The tools are embedded within the development eco-system. T R A D I T I O N A L T R A N S F O R M A T I O N A L Data & Service Virtualization Reliability & Stability Continuous Deployment Security Testing Performance Testing Quality Automation ENGINEERING TEAM OF DEVELOPERS Development Quality Security Delivery PerformanceSupport MANUAL TASKS M O D E R N I Z I N G E N G I N E E R I N G T O O L S & M E T H O D O L O G I E S
- 5. PROCESS E S TA B L I S H I N G S CA L A B L E P R O C E S S E S Traditional engineering processes are linear with multiple hand-offs, involving siloed teams creating friction, delays, and poor visibility resulting in significant overhead, higher costs, and degraded customer experience. Transformed and modern engineering processes rely on sustainable and automated methodologies that provide transparency, resulting in visibility, and real-time feedback loops - thereby delivering quality software, consistently. T R A D I T I O N A L T R A N S F O R M A T I O N A L R e a l - t i m e A u t o m a t i o n S e l f - H e a l i n g R e l i a b i l i t y D e p l o y m e n t S t r a t e g y T r u n k B a s e d D e v e l o p m e n t C o n t i n u o u s D e p l o y m e n t M a n u a l & S c r i p t e d Q A C e n t r a l i z e d S u p p o r t F e a t u r e B r a n c h e s M o n o l i t h i c R e l e a s e s
- 6. ORGANIZATION C R E AT I N G A U T O N O M O U S E N G I N E E R I N G T E A M S Traditional engineering teams are organized by tasks, spanning development, QA, operations, and support; creating dependencies, multiple hand-offs, friction, and delays. Transformed engineering teams are independent and autonomous and are responsible for the entire lifecycle from inception through deployment, and beyond; thereby creating a sense of ownership and customer experience empathy. T R A D I T I O N A L T R A N S F O R M A T I O N A L Development Reliability Deployment Security Performance Quality AUTONOMOUS TEAM OF DEVELOPERS Developer Quality Operations MULTIPLE SILOED TEAMS H a n d - O f f s a c r o s s s i l o e d t e a m s c r e a t e f r i c t i o n
- 7. TRANSFORMED ENGINEERING M O D E R N I Z I N G E N G I N E E R I N G T O O L S & M E T H O D O L O G I E S DEVELOP & BUILD CERTIFY DEPLOY RELIABILITY CLOUD INFRASTRUCTURELOGGING Technology.Forward
- 8. TRANSFORMED A U T O N O M O U S E N G I N E E R I N G T E A M O F D E V E L O P E R S L E V E R A G I N G T H E C L O U D B A C K B O N E PROVISIONING - Repository - Build / Deploy - Virtualization DEVELOPMENT - Quality - Security - Performance CERTIFICATION - ML / AI Based - Journey Mapping DEPLOY-DARK - Blue / Green - Quality Gates DEPLOY - Canary Release - Feature Toggle RELIABILITY - Self-Healing - Monitoring CLOUD OPERATIONS QUALITY REPORTS OPERATIONAL REPORTS
- 9. VALUE DRIVEN RESULTS A practice that simplifies development, along with infrastructure management, product delivery and deployment while monitoring platform performance and availability. R E D U C E C O S T Opening new opportunities for reinvestment M I T I G A T E R I S K Reducing deployment risk and improving reliability I M P R O V E E F F I C I E N C Y Decreasing cycle time and increasing throughput D E L I G H T C U S T O M E R S Continuously evolving client experience
- 10. BECOME AN INSPIRATION TO THE WORLD T H AT S CA L E SA P R A C T I C E MIKE SCHOBER michael.schober@schwab.com BALA MUKUND bala.mukund@schwab.com