SlideShare a Scribd company logo

9r1 - Upgrade Success

•
•
SAP Ariba
SAP Ariba

The document discusses several companies' experiences upgrading to Ariba 9r1. It summarizes Cummins' global 10-month project to upgrade 3,500 users across 10 countries. It also summarizes Zimmer's upgrade of its entire Ariba suite for 4,000 users across multiple ERPs. Finally, it summarizes HP's experience upgrading its extensive downstream and upstream Ariba footprint for 304,000 users in 56 countries. The companies emphasized testing, training, communication and managing expectations as keys to success.

Related slideshows

Oracle CRM On Demand Product Strategy And Roadmap
Oracle CRM On Demand Product Strategy And RoadmapOracle CRM On Demand Product Strategy And Roadmap
Oracle CRM On Demand Product Strategy And Roadmap
 
I40 pack ml at arla foods v8
I40 pack ml at arla foods v8I40 pack ml at arla foods v8
I40 pack ml at arla foods v8
 
Arla Foods @ ARC Forum March 2016 - I4.0 & PackML
Arla Foods @ ARC Forum March 2016 - I4.0 & PackMLArla Foods @ ARC Forum March 2016 - I4.0 & PackML
Arla Foods @ ARC Forum March 2016 - I4.0 & PackML
 
1 of 41
9r1 Upgrade Success Vivek Sengupta, Ariba Program Leader, Cummins Ryan Ripley, Manager, Zimmer Business Solutions Debra Ryan, Manager Procurement Solutions, Hewlett Packard Michael Cusack, Technical Lead, Liberty Mutual Mark Hamlin, Managing Director, Ariba Commerce Services © 2011 Ariba, Inc. All rights reserved.
Agenda Corporate Overview Ariba History Building a Business Case for 9r1 Project Highlights Project Timeline Change Management Keys to Success Lessons Learned © 2011 Ariba, Inc. All rights reserved.
9r1 Upgrade Success at Cummins Vivek Sengupta , Ariba Program Leader, Cummins © 2011 Ariba, Inc. All rights reserved.
Corporate Overview The world’s largest independent manufacturer of diesel engines Global manufacturing & support (160 countries, 500+ distributors) 40,000 employees Revenue in 2010 = $13.2 B Four diversified businesses: Engine 49% Components 19% Turbos, Filtration, Emissions, Fuel Systems Power Generation 18% Distribution 14% 61% of business outside of North America © 2011 Ariba, Inc. All rights reserved.
History of Ariba at Cummins © 2011 Ariba, Inc. All rights reserved. Ariba Buyer 9r1 currently deployed in 10 countries
Current Ariba Footprint © 2011 Ariba, Inc. All rights reserved. Dashboard Supplier Ariba Network Identify Opportunity Develop Strategy Source and Negotiate Contract and Procure Invoice and Pay Monitor and Manage Ariba Platform eForms Supplier Ariba Sourcing Ariba Buyer 9r1 Ariba Contract Workbench Ariba Category Management Ariba SPM Ariba Analysis Ariba Data Enrichment ERP Ariba Category Procurement Ariba Contract Compliance Ariba Invoice Deployed in house Externally hosted
System Specs Platform Users 3,500 unique requestors; 4,500 unique approvers 22,000 POs / Month © 2011 Ariba, Inc. All rights reserved. Ariba 8.2.2 Ariba 9r1 Web Server iPlanet IBM HTTP Server Application Server Weblogic 8.1 Websphere 6.1 Middleware Tibco Ariba Integration Tool Kit Database Oracle 9.2.1 Oracle 10g Unix Server Solaris 9 Solaris 10 Hardware Type Dedicated Containers
The Business Case for 9r1 Alignment with CMI architecture and security standards Improved performance Help month end reporting Fixes to existing issues and increased functionality in 9r1 Keep Ariba software supported Includes service pack updates Better user interface © 2011 Ariba, Inc. All rights reserved.
Project Highlights Global core team of 30 members (US, UK, India) Extended team of 65 (US, UK, India, China, Mexico, Brazil, South Africa, Singapore) Changes mainly in Ariba integration with Oracle – no major functional changes Switched middleware from Tibco to Ariba Integration Toolkit 2 mock cutovers – 280 steps to migrate Several issues encountered but Go Live on track and successful © 2011 Ariba, Inc. All rights reserved.
Project Timeline Upgrade took 10 months to complete © 2011 Ariba, Inc. All rights reserved. Jan.03 June 2009 October ’03 – Vendor finalists determined Kick Off Planning Requirements Technical Design GO LIVE System Testing Development Dec 2009 Jan 18 th 2010 May 5 th Jul 20 th Sep 9 th Nov 1 st Nov 10 th 2010
Change Management Communication Key messages: Communication started two months before go live Main Groups: End users; Key stakeholders, Purchasing, Finance Communication channels: MyCummins intranet articles; Quick polls; Emails Web conferences; Face-to-face meetings Open bridge calls during go live period © 2011 Ariba, Inc. All rights reserved. Improved performance Better user experience Tools to help with the transition
Change Management Training 45 instructor-led web-based training sessions Delivered globally by 18 trainers over 30 days Training (including materials) offered in: English, Chinese, Portuguese, Spanish Training materials included: Short interactive training videos Quick Reference Guides Tutorials posted to MyCummins intranet © 2011 Ariba, Inc. All rights reserved.
Keys to Success Structured IT PM approach followed Stakeholder review at every milestone Strong expertise within Cummins Ariba IT and Operations teams No core code changes to ensure smooth upgrade Adherence to code-freeze plan Ariba technical resource on hand Migration practiced before go live Good test plan strategy © 2011 Ariba, Inc. All rights reserved.
Lessons Learned Get buy-in from key stakeholders and groups early on E.g. Sponsor, Architecture & security Ensure secondary/external team members are aware of project goal as well as their specific role Reserve adequate time for testing and UAT Investment in good communication and training strategies pays well Plan for delays and surprises © 2011 Ariba, Inc. All rights reserved.
9r1 Upgrade Success at Zimmer Ryan Ripley , Manager, Zimmer Business Solutions © 2011 Ariba, Inc. All rights reserved.
Agenda Corporate Overview Building a Business Case Path to Ariba 9r1 Change Management Keys to Success Lessons Learned © 2011 Ariba, Inc. All rights reserved.
Corporate Overview Founded in 1927 and headquartered in Warsaw, Indiana 8,500 employees worldwide. # 1 worldwide pure-play orthopedic leader in designing, developing, manufacturing and marketing reconstructive and spinal implants, trauma and related orthopedic surgical products. Operations in more than 24 countries around the world and sells products in more than 100 countries Annual Revenues : ~$4 Billion © 2011 Ariba, Inc. All rights reserved.
History of Ariba at Zimmer 2008 – Rollout of Compliance System Ariba Buyer/ACC/Invoice/Analysis- 8.2.2 Early 2009 – Rollout of T&E, ACM/ACW Version 8.2.2/2.0.2 Late 2010 - Upgrade Entire suite – 9r1 © 2011 Ariba, Inc. All rights reserved.
Current Ariba Footprint © 2011 Ariba, Inc. All rights reserved. Dashboard Supplier Ariba Network Identify Opportunity Develop Strategy Source and Negotiate Contract and Procure Invoice and Pay Monitor and Manage Ariba Platform eForms Supplier Ariba Sourcing Ariba Buyer 9r1 Ariba Contract Workbench Ariba Category Management Ariba SPM Ariba Analysis Ariba Data Enrichment JDE SAP Currently deployed Ariba Travel & Expense Ariba Contract Compliance Ariba Invoice
Current Ariba Deployment Users ~4,000 $200 Million Spend through System Global Presence 1 Domestic Instance in US ERP JDE (US)/ SAP (EMEA) © 2011 Ariba, Inc. All rights reserved.
Building a Business Case Why Upgrade? Feedback from Users Improved search capabilities Improved usability and Dashboard capabilities New Features/Functionality Improved Features of Ariba 9r1 Greater flexibility and autonomy for the business Multi-node support for ACM/ACW Better User experience To be on latest supported platform © 2011 Ariba, Inc. All rights reserved.
The Path to Ariba 9r1 Execution by Task and Location © 2011 Ariba, Inc. All rights reserved. Technology Solution Center TSC/Onsite Project Planning Internal Tools Iterative Development Unit/Comparison Testing Documentation WebEx Walkthrough Pre-Release Patch Releases Remote support Zimmer Gather Documentation WebEx Walkthrough Status Calls, SME Support Script Writing Prepare Environments Deployment Hone Migration Tasks Migration Rehearsals Execute Migration Plan Package Instance Install UW Instance Execute Migration Harness Package for Return Unit Testing Install Migrated Instance Integration Migration Production Cutover System / UAT Testing
Keys to Success Strong Business and Technical Leads Get trained on new version Comprehensive Communication Plan Business Partner “buy in” and support Partnering with Ariba – Full Service Upgrade Managing expectations Build the right project plans and tollgate reviews Know your limits…Don’t try to do it all. © 2011 Ariba, Inc. All rights reserved.
Lessons Learned Get the skin in the game, be involved! Do a Functional Gap Analysis. Review your list…you may not need them. Do not underestimate the change below the surface. E.g. Changes in Groups/Roles/Permissions Some customizations may become obsolete. Get the proper training (technical and business) Build time in your plan for post production issues Test, Test & Test ! © 2011 Ariba, Inc. All rights reserved.
9r1 Upgrade Success at HP Debra Ryan , Manager Procurement Solutions, Hewlett Packard © 2011 Ariba, Inc. All rights reserved.
Agenda Corporate Overview Ariba History Building a Business Case Path to Ariba 9r1 Change Management Keys to Success Lessons Learned © 2011 Ariba, Inc. All rights reserved.
Hewlett Packard Corporate Overview HP is a technology company that operates in more than 170 countries on six continents. HP has approximately 304,000 employees worldwide. HP is among the world's largest IT companies, with revenue totaling $126.0 billion for fiscal 2010. HP's 2010 Fortune 500 ranking: No. 10 HP was founded in 1939. Corporate headquarters are in Palo Alto, Calif. Leo Apotheker is President and CEO. HP's three business groups drive industry leadership in core technology areas: The Personal Systems Group: business and consumer PCs, mobile computing devices and workstations  The Imaging and Printing Group: inkjet, LaserJet and commercial printing, printing supplies, digital photography and entertainment  HP Enterprise Business: business products including enterprise servers, storage and networking, managed services and software © 2011 Ariba, Inc. All rights reserved.
History of Ariba at HP Downstream 304,000 users in 56 countries Buyer (1999) 58,000 requisitions processed a month Internal Orders Catalogs (411) Pcards (7000 users) Resale and Labor © 2011 Ariba, Inc. All rights reserved.
History of Ariba at HP Upstream 7,000 users in 56 countries Sourcing since 2005 750 projects a year eSourcing Hub (Team of 18) Contracts Management since 2007 8,000 contracts a year 70,000 contracts in the system (17K Active, 53K Closed/Expired) 278,000 documents in the system Total Unique Contract Owners ~ 1,000 Supplier Performance Management (2007) Total Projects 1,150 Analysis (2006) © 2011 Ariba, Inc. All rights reserved.
Current Ariba Footprint © 2011 Ariba, Inc. All rights reserved. Dashboard Supplier Ariba Network Identify Opportunity Develop Strategy Source and Negotiate Contract and Procure Invoice and Pay Monitor and Manage Ariba Platform eForms Supplier Ariba Invoice Ariba Sourcing Ariba Contract Compliance Ariba Buyer 9r1 Ariba Contract Workbench Ariba Category Procurement Ariba Category Management Ariba SPM Ariba Analysis Ariba Data Enrichment ERP ERP ERP Currently deployed Planned
Building a Business Case Why Upgrade? Maintain Support To maintain HP's IT infrastructure requirements Improved features of Ariba 9r1 Integrated platform - Upstream and Downstream Consolidate instances Easier to keep Service Packs up to date Ability to remove custom code © 2011 Ariba, Inc. All rights reserved.
Project Objectives © 2011 Ariba, Inc. All rights reserved. Proposed Solution: Upgrade all Ariba modules to 9r1. Deliver a single end-to-end Ariba solution as close to vanilla as possible while still meeting business requirements. Assessment of current customizations vs. vanilla code Rationalize customizations via detailed review of business needs versus customizations Detailed review of customization versus configuration opportunities. Ex: Pcard standardization, BPO functionality Process re-design and applicable configuration changes All modules of Ariba currently implemented All current interfaces into and out of ESP and SmartBuy (includes interlock requirements (i.e. BI, SAP, etc.) and rationalization of interfaces) Implementation of Contract Compliance and Invoicing modules (but will not deploy these modules with this release). Enables future Savings/Value Tracking Functionality Enables future PCard functionality Reduce backlog of SPI (small product innovations) to extent possible based upon fixes provided by OOTB core code. Scope:
Major Milestones Analysis 7/10/08 to 1/30/09 (28 weeks) Design 02/01/09 to 03/02/09 (4 weeks) Construction       03/03/09 to 05/11/09  (10 weeks) SIT Prep 05/12/09 to 05/26/09 (2 weeks) SIT 05/27/09 to 06/23/09 (4 weeks) BVT 06/24/09 to 07/17/09 (3.5 weeks) UAT  07/18/09 to 08/21/09  (5.0  weeks) Performance Testing 08/22/09 to 09/04/09 (2 weeks) MTP Prep 09/07/09 to 09/10/09 (4 days) MTP 09/11/09 to 09/14/09 (3 days) Warranty 09/15/09 to 10/09/09 (4 weeks) © 2011 Ariba, Inc. All rights reserved.
High Level Team Structure © 2011 Ariba, Inc. All rights reserved. 9r1 Project Steering Team 9r1 Project Sponsors Ariba Kelly Miller 9r1 Project Management Horizontal Responsibilities E2E Biz Int Coordinator System Interfaces Solution Data QA Global Support Biz Maint. & Support IT Sol’n Architecture AFM Lead Portals Solution Deployment Team MOC Communications Training 9r1 Business Delivery Teams Upstream Project Track Downstream Project Track Business Processes Track 9r1 IT Delivery Teams Ariba Platform Integration 9r1 Implementation Data W/H, BI System Integration
Project Highlights
Change Management Completed 61 training sessions, 21 town hall communication forums and published 99 reference guides/quick cards. Communicated the following points consistently and relentlessly: Explain what was happening Scope of the Project Highlighted how changes would affect end user in simple terms Timeline Next Steps And always a slide on where to get more information Sourcing Module significantly changed – brought Ariba in to re-train Sourcing Team. © 2011 Ariba, Inc. All rights reserved.
Keys to Success © 2011 Ariba, Inc. All rights reserved. Team structure Face-to-face project launch Commitment to vanilla - hard choices on customization Decision not to include any new enhancements Ariba resources utilized for both Business and IT Multiple MTP tests runs Allowing a week for MTP and utilizing a quiet period Methodology used for communication and training
Lessons Learned Scope Agreement at Project Kick Off Do not underestimate updating the security model Do not underestimate Pcard Document all customizations QA Team needed to be engaged earlier Do not underestimated the time to configure templates and migrate from one environment to another Significant performance issues after Go Live - Ariba came onsite to evaluate © 2011 Ariba, Inc. All rights reserved.
Questions © 2011 Ariba, Inc. All rights reserved.
“Safe Harbor” and Confidential Information Statement This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. © 2011 Ariba, Inc. All rights reserved.
9r1 Upgrade Success Vivek Sengupta, Ariba Program Leader, Cummins Ryan Ripley, Manager, Zimmer Business Solutions Debra Ryan, Manager Procurement Solutions, Hewlett Packard Michael Cusack, Technical Lead, Liberty Mutual Mark Hamlin, Managing Director, Ariba Commerce Services © 2011 Ariba, Inc. All rights reserved.

More Related Content

9r1 - Upgrade Success

  • 1. 9r1 Upgrade Success Vivek Sengupta, Ariba Program Leader, Cummins Ryan Ripley, Manager, Zimmer Business Solutions Debra Ryan, Manager Procurement Solutions, Hewlett Packard Michael Cusack, Technical Lead, Liberty Mutual Mark Hamlin, Managing Director, Ariba Commerce Services © 2011 Ariba, Inc. All rights reserved.
  • 2. Agenda Corporate Overview Ariba History Building a Business Case for 9r1 Project Highlights Project Timeline Change Management Keys to Success Lessons Learned © 2011 Ariba, Inc. All rights reserved.
  • 3. 9r1 Upgrade Success at Cummins Vivek Sengupta , Ariba Program Leader, Cummins © 2011 Ariba, Inc. All rights reserved.
  • 4. Corporate Overview The world’s largest independent manufacturer of diesel engines Global manufacturing & support (160 countries, 500+ distributors) 40,000 employees Revenue in 2010 = $13.2 B Four diversified businesses: Engine 49% Components 19% Turbos, Filtration, Emissions, Fuel Systems Power Generation 18% Distribution 14% 61% of business outside of North America © 2011 Ariba, Inc. All rights reserved.
  • 5. History of Ariba at Cummins © 2011 Ariba, Inc. All rights reserved. Ariba Buyer 9r1 currently deployed in 10 countries
  • 6. Current Ariba Footprint © 2011 Ariba, Inc. All rights reserved. Dashboard Supplier Ariba Network Identify Opportunity Develop Strategy Source and Negotiate Contract and Procure Invoice and Pay Monitor and Manage Ariba Platform eForms Supplier Ariba Sourcing Ariba Buyer 9r1 Ariba Contract Workbench Ariba Category Management Ariba SPM Ariba Analysis Ariba Data Enrichment ERP Ariba Category Procurement Ariba Contract Compliance Ariba Invoice Deployed in house Externally hosted
  • 7. System Specs Platform Users 3,500 unique requestors; 4,500 unique approvers 22,000 POs / Month © 2011 Ariba, Inc. All rights reserved. Ariba 8.2.2 Ariba 9r1 Web Server iPlanet IBM HTTP Server Application Server Weblogic 8.1 Websphere 6.1 Middleware Tibco Ariba Integration Tool Kit Database Oracle 9.2.1 Oracle 10g Unix Server Solaris 9 Solaris 10 Hardware Type Dedicated Containers
  • 8. The Business Case for 9r1 Alignment with CMI architecture and security standards Improved performance Help month end reporting Fixes to existing issues and increased functionality in 9r1 Keep Ariba software supported Includes service pack updates Better user interface © 2011 Ariba, Inc. All rights reserved.
  • 9. Project Highlights Global core team of 30 members (US, UK, India) Extended team of 65 (US, UK, India, China, Mexico, Brazil, South Africa, Singapore) Changes mainly in Ariba integration with Oracle – no major functional changes Switched middleware from Tibco to Ariba Integration Toolkit 2 mock cutovers – 280 steps to migrate Several issues encountered but Go Live on track and successful © 2011 Ariba, Inc. All rights reserved.
  • 10. Project Timeline Upgrade took 10 months to complete © 2011 Ariba, Inc. All rights reserved. Jan.03 June 2009 October ’03 – Vendor finalists determined Kick Off Planning Requirements Technical Design GO LIVE System Testing Development Dec 2009 Jan 18 th 2010 May 5 th Jul 20 th Sep 9 th Nov 1 st Nov 10 th 2010
  • 11. Change Management Communication Key messages: Communication started two months before go live Main Groups: End users; Key stakeholders, Purchasing, Finance Communication channels: MyCummins intranet articles; Quick polls; Emails Web conferences; Face-to-face meetings Open bridge calls during go live period © 2011 Ariba, Inc. All rights reserved. Improved performance Better user experience Tools to help with the transition
  • 12. Change Management Training 45 instructor-led web-based training sessions Delivered globally by 18 trainers over 30 days Training (including materials) offered in: English, Chinese, Portuguese, Spanish Training materials included: Short interactive training videos Quick Reference Guides Tutorials posted to MyCummins intranet © 2011 Ariba, Inc. All rights reserved.
  • 13. Keys to Success Structured IT PM approach followed Stakeholder review at every milestone Strong expertise within Cummins Ariba IT and Operations teams No core code changes to ensure smooth upgrade Adherence to code-freeze plan Ariba technical resource on hand Migration practiced before go live Good test plan strategy © 2011 Ariba, Inc. All rights reserved.
  • 14. Lessons Learned Get buy-in from key stakeholders and groups early on E.g. Sponsor, Architecture & security Ensure secondary/external team members are aware of project goal as well as their specific role Reserve adequate time for testing and UAT Investment in good communication and training strategies pays well Plan for delays and surprises © 2011 Ariba, Inc. All rights reserved.
  • 15. 9r1 Upgrade Success at Zimmer Ryan Ripley , Manager, Zimmer Business Solutions © 2011 Ariba, Inc. All rights reserved.
  • 16. Agenda Corporate Overview Building a Business Case Path to Ariba 9r1 Change Management Keys to Success Lessons Learned © 2011 Ariba, Inc. All rights reserved.
  • 17. Corporate Overview Founded in 1927 and headquartered in Warsaw, Indiana 8,500 employees worldwide. # 1 worldwide pure-play orthopedic leader in designing, developing, manufacturing and marketing reconstructive and spinal implants, trauma and related orthopedic surgical products. Operations in more than 24 countries around the world and sells products in more than 100 countries Annual Revenues : ~$4 Billion © 2011 Ariba, Inc. All rights reserved.
  • 18. History of Ariba at Zimmer 2008 – Rollout of Compliance System Ariba Buyer/ACC/Invoice/Analysis- 8.2.2 Early 2009 – Rollout of T&E, ACM/ACW Version 8.2.2/2.0.2 Late 2010 - Upgrade Entire suite – 9r1 © 2011 Ariba, Inc. All rights reserved.
  • 19. Current Ariba Footprint © 2011 Ariba, Inc. All rights reserved. Dashboard Supplier Ariba Network Identify Opportunity Develop Strategy Source and Negotiate Contract and Procure Invoice and Pay Monitor and Manage Ariba Platform eForms Supplier Ariba Sourcing Ariba Buyer 9r1 Ariba Contract Workbench Ariba Category Management Ariba SPM Ariba Analysis Ariba Data Enrichment JDE SAP Currently deployed Ariba Travel & Expense Ariba Contract Compliance Ariba Invoice
  • 20. Current Ariba Deployment Users ~4,000 $200 Million Spend through System Global Presence 1 Domestic Instance in US ERP JDE (US)/ SAP (EMEA) © 2011 Ariba, Inc. All rights reserved.
  • 21. Building a Business Case Why Upgrade? Feedback from Users Improved search capabilities Improved usability and Dashboard capabilities New Features/Functionality Improved Features of Ariba 9r1 Greater flexibility and autonomy for the business Multi-node support for ACM/ACW Better User experience To be on latest supported platform © 2011 Ariba, Inc. All rights reserved.
  • 22. The Path to Ariba 9r1 Execution by Task and Location © 2011 Ariba, Inc. All rights reserved. Technology Solution Center TSC/Onsite Project Planning Internal Tools Iterative Development Unit/Comparison Testing Documentation WebEx Walkthrough Pre-Release Patch Releases Remote support Zimmer Gather Documentation WebEx Walkthrough Status Calls, SME Support Script Writing Prepare Environments Deployment Hone Migration Tasks Migration Rehearsals Execute Migration Plan Package Instance Install UW Instance Execute Migration Harness Package for Return Unit Testing Install Migrated Instance Integration Migration Production Cutover System / UAT Testing
  • 23. Keys to Success Strong Business and Technical Leads Get trained on new version Comprehensive Communication Plan Business Partner “buy in” and support Partnering with Ariba – Full Service Upgrade Managing expectations Build the right project plans and tollgate reviews Know your limits…Don’t try to do it all. © 2011 Ariba, Inc. All rights reserved.
  • 24. Lessons Learned Get the skin in the game, be involved! Do a Functional Gap Analysis. Review your list…you may not need them. Do not underestimate the change below the surface. E.g. Changes in Groups/Roles/Permissions Some customizations may become obsolete. Get the proper training (technical and business) Build time in your plan for post production issues Test, Test & Test ! © 2011 Ariba, Inc. All rights reserved.
  • 25. 9r1 Upgrade Success at HP Debra Ryan , Manager Procurement Solutions, Hewlett Packard © 2011 Ariba, Inc. All rights reserved.
  • 26. Agenda Corporate Overview Ariba History Building a Business Case Path to Ariba 9r1 Change Management Keys to Success Lessons Learned © 2011 Ariba, Inc. All rights reserved.
  • 27. Hewlett Packard Corporate Overview HP is a technology company that operates in more than 170 countries on six continents. HP has approximately 304,000 employees worldwide. HP is among the world's largest IT companies, with revenue totaling $126.0 billion for fiscal 2010. HP's 2010 Fortune 500 ranking: No. 10 HP was founded in 1939. Corporate headquarters are in Palo Alto, Calif. Leo Apotheker is President and CEO. HP's three business groups drive industry leadership in core technology areas: The Personal Systems Group: business and consumer PCs, mobile computing devices and workstations  The Imaging and Printing Group: inkjet, LaserJet and commercial printing, printing supplies, digital photography and entertainment  HP Enterprise Business: business products including enterprise servers, storage and networking, managed services and software © 2011 Ariba, Inc. All rights reserved.
  • 28. History of Ariba at HP Downstream 304,000 users in 56 countries Buyer (1999) 58,000 requisitions processed a month Internal Orders Catalogs (411) Pcards (7000 users) Resale and Labor © 2011 Ariba, Inc. All rights reserved.
  • 29. History of Ariba at HP Upstream 7,000 users in 56 countries Sourcing since 2005 750 projects a year eSourcing Hub (Team of 18) Contracts Management since 2007 8,000 contracts a year 70,000 contracts in the system (17K Active, 53K Closed/Expired) 278,000 documents in the system Total Unique Contract Owners ~ 1,000 Supplier Performance Management (2007) Total Projects 1,150 Analysis (2006) © 2011 Ariba, Inc. All rights reserved.
  • 30. Current Ariba Footprint © 2011 Ariba, Inc. All rights reserved. Dashboard Supplier Ariba Network Identify Opportunity Develop Strategy Source and Negotiate Contract and Procure Invoice and Pay Monitor and Manage Ariba Platform eForms Supplier Ariba Invoice Ariba Sourcing Ariba Contract Compliance Ariba Buyer 9r1 Ariba Contract Workbench Ariba Category Procurement Ariba Category Management Ariba SPM Ariba Analysis Ariba Data Enrichment ERP ERP ERP Currently deployed Planned
  • 31. Building a Business Case Why Upgrade? Maintain Support To maintain HP's IT infrastructure requirements Improved features of Ariba 9r1 Integrated platform - Upstream and Downstream Consolidate instances Easier to keep Service Packs up to date Ability to remove custom code © 2011 Ariba, Inc. All rights reserved.
  • 32. Project Objectives © 2011 Ariba, Inc. All rights reserved. Proposed Solution: Upgrade all Ariba modules to 9r1. Deliver a single end-to-end Ariba solution as close to vanilla as possible while still meeting business requirements. Assessment of current customizations vs. vanilla code Rationalize customizations via detailed review of business needs versus customizations Detailed review of customization versus configuration opportunities. Ex: Pcard standardization, BPO functionality Process re-design and applicable configuration changes All modules of Ariba currently implemented All current interfaces into and out of ESP and SmartBuy (includes interlock requirements (i.e. BI, SAP, etc.) and rationalization of interfaces) Implementation of Contract Compliance and Invoicing modules (but will not deploy these modules with this release). Enables future Savings/Value Tracking Functionality Enables future PCard functionality Reduce backlog of SPI (small product innovations) to extent possible based upon fixes provided by OOTB core code. Scope:
  • 33. Major Milestones Analysis 7/10/08 to 1/30/09 (28 weeks) Design 02/01/09 to 03/02/09 (4 weeks) Construction       03/03/09 to 05/11/09  (10 weeks) SIT Prep 05/12/09 to 05/26/09 (2 weeks) SIT 05/27/09 to 06/23/09 (4 weeks) BVT 06/24/09 to 07/17/09 (3.5 weeks) UAT  07/18/09 to 08/21/09  (5.0  weeks) Performance Testing 08/22/09 to 09/04/09 (2 weeks) MTP Prep 09/07/09 to 09/10/09 (4 days) MTP 09/11/09 to 09/14/09 (3 days) Warranty 09/15/09 to 10/09/09 (4 weeks) © 2011 Ariba, Inc. All rights reserved.
  • 34. High Level Team Structure © 2011 Ariba, Inc. All rights reserved. 9r1 Project Steering Team 9r1 Project Sponsors Ariba Kelly Miller 9r1 Project Management Horizontal Responsibilities E2E Biz Int Coordinator System Interfaces Solution Data QA Global Support Biz Maint. & Support IT Sol’n Architecture AFM Lead Portals Solution Deployment Team MOC Communications Training 9r1 Business Delivery Teams Upstream Project Track Downstream Project Track Business Processes Track 9r1 IT Delivery Teams Ariba Platform Integration 9r1 Implementation Data W/H, BI System Integration
  • 36. Change Management Completed 61 training sessions, 21 town hall communication forums and published 99 reference guides/quick cards. Communicated the following points consistently and relentlessly: Explain what was happening Scope of the Project Highlighted how changes would affect end user in simple terms Timeline Next Steps And always a slide on where to get more information Sourcing Module significantly changed – brought Ariba in to re-train Sourcing Team. © 2011 Ariba, Inc. All rights reserved.
  • 37. Keys to Success © 2011 Ariba, Inc. All rights reserved. Team structure Face-to-face project launch Commitment to vanilla - hard choices on customization Decision not to include any new enhancements Ariba resources utilized for both Business and IT Multiple MTP tests runs Allowing a week for MTP and utilizing a quiet period Methodology used for communication and training
  • 38. Lessons Learned Scope Agreement at Project Kick Off Do not underestimate updating the security model Do not underestimate Pcard Document all customizations QA Team needed to be engaged earlier Do not underestimated the time to configure templates and migrate from one environment to another Significant performance issues after Go Live - Ariba came onsite to evaluate © 2011 Ariba, Inc. All rights reserved.
  • 39. Questions © 2011 Ariba, Inc. All rights reserved.
  • 40. “Safe Harbor” and Confidential Information Statement This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. © 2011 Ariba, Inc. All rights reserved.
  • 41. 9r1 Upgrade Success Vivek Sengupta, Ariba Program Leader, Cummins Ryan Ripley, Manager, Zimmer Business Solutions Debra Ryan, Manager Procurement Solutions, Hewlett Packard Michael Cusack, Technical Lead, Liberty Mutual Mark Hamlin, Managing Director, Ariba Commerce Services © 2011 Ariba, Inc. All rights reserved.

Editor's Notes

  1. 70 Buyers to 15
  2. Dashboards as simple as google. We “Googleized” the dashboard.
  3. – Minimal User Impact for Upstream and Downstream User Interface changed but functionality the same.
  4. Team Structure Face to Face Project Launch Commitment to vanilla - hard choices on customization Decision not to include any new enhancements into the project Ariba resources utilized on both Business and IT - key in our Analysis/Design Phases and to doing our customization analysis Multiple MTP tests runs from environment to environment Allowing a week for MTP and utilizing quiet period Methodology used for communication and training