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Tim Hayden
PRESIDENT & CO-MANAGING PARTNER
BRAIN+TRUST PARTNERS
SAN FRANCISCO ~ MAY 23 – 24, 2019 | DIGIMARCONSILICONVALLEY.COM
#DigiMarConSiliconValley
The Five Blessings from
Customer Privacy
KEYNOTE
Tim Hayden
tim@braintrust.partners
@TheTimHayden
35
Business
Transformation
Impacts Every
Corner of
Your Brand
Globalization
of Stakeholders &
Public Policymaking
Disparate
Systems &
Platforms
Rapid
Technology
Evolution
Bots &
Fake News
Changing
Organizational
Structures
Convergence
of Comms + Marketing
Analyzing and measuring
non-textual content/UGC
3
4
5
6
7
8
1-to-1
9
The Five Blessings from Customer Privacy - Tim Hayden, Brain+Trust Partners
Hello [FIRSTNAME],
11
12
The Five Blessings from Customer Privacy - Tim Hayden, Brain+Trust Partners
Fewer Repeat
Purchases
14
Most valuable customers
15
churn to competitors
Lost revenue
16
Solving the Digital Dilemma
16
Start with a digital-first
customerfocus
18
19
Steps to Success
19
Connect Understand Act
Find all the relevant data
sources and work with a
CDP to get everything in
one place
Use machine learning and
data science to
understand what
customers want most
Develop strategy, tactics,
and execution to migrate to
digital-first customer focus
21
Spend a Little $, To Own What You Don’t
22
23
24
25
26
27
Leverage Direct, User-Generated Content
28
29
30
31
32
33
Shopping for a CDP
• Established API connector portfolio
• High cardinality
• IoT/machine and device data
• Machine learning/predictive modeling
• Cloud or on-premise?
• Marketer friendly/UI
32
Talk and share across
disparate business units
35
Leading in Transformation
Chemistry
Blending the best in
class customer
experience with the best
in class customer focus
Knowledge
Superior data science
and machine learning to
leverage all data
Focus
Transitioning focus from
internal to external
36
Thank you.
Tim Hayden
tim@braintrust.partners
@TheTimHayden
35
The Five Blessings from Customer Privacy - Tim Hayden, Brain+Trust Partners

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The Five Blessings from Customer Privacy - Tim Hayden, Brain+Trust Partners