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10 Atlassian Tool Hacks to
Improve Team Culture
SHERIF MANSOUR • PRODUCT GUY • @SHERIFMANSOUR
Agenda
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
What is culture?
What you
hold true
How work
gets done
CULTURE VALUES
“…a set of consistent patterns people
follow for communicating, thinking,
and acting, all grounded in their
shared assumptions and values.
MICHAEL D. WATKINS, LEADERSHIP TRANSITIONS
It’s all about the people,
not the tools.
DISCLAIMER
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
#1 Saying hello Products
Customisation
Deployment
NONE
Scaling the “meet and greet”
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
=
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
#2 Getting started
Helping new starters hit the
ground running
Products
Customisation
Deployment
NONE
“Joining a new company is akin to an organ
transplant—and you’re the new organ. If
you’re not thoughtful in adapting to the new
situation, you could end up being attacked by
the organizational immune system and
rejected
MICHAEL D. WATKINS
10 Atlassian Tool Hacks to Improve Team Culture
Track progress
Help with sense of progress and achievement.
Provide guidance
Who to meet (and why), must-reads, important
culture practices.
Make it fun
Stay consistent with using the light or dark
throughout the related big statement.
90-day
#protips
Track progress
Help with sense of progress and achievement.
Provide guidance
Who to meet (and why), must-reads, important
culture practices.
Make it fun
Find ways to increase engagement e.g. in-jokes
or competition. Inject your personality.
90-day
#protips
Track progress
Help with sense of progress and achievement.
Provide guidance
Who to meet (and why), must-reads, important
culture practices.
Make it fun
Find ways to increase engagement e.g. in-jokes
or competition. Inject your personality.
90-day
#protips
Welcome blogs (Confluence)
Remote “battlestations" (Trello)
90-day plans (Confluence)
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
Crowdsourcing
feedback
Reporting workMeetings & decisions
#3 Meetings &
decisions
Products
Customisation
Deployment
NONE
Create …
AD-HOC MEETINGS
AD-HOC MEETINGS
Keep the team on track
Assign actions and get
work done
RECURRING MEETINGS
RECURRING MEETINGS
Followup on open actions
One page
tracking
weekly notes,
actions and
decisions
DECISIONS
Leaf decisions

Fast, trivial-to-
reverse decisions.
Optimise for speed.
Branch
Somewhere in the
middle
Trunk
Hard-to-reverse
decisions. Optimise
for deep thinking.
“TRUNK” DECISIONS
“TRUNK” DECISIONS
DACI (Driver, Approver,

Contributors, Informed)
“TRUNK” DECISIONS
Detailed exploration of
options & implications
Engaging your team… at scale
#4 Feedback
Products
Customisation
Deployment
NONE
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
Things that need to get done… in
the physical world
#5 Reporting work
Products
Customisation
Deployment
NONE
Report office work
in JIRA, let others
know with sticky
notes
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
Meetings (Confluence)
Decisions (Confluence)
Feedback (Confluence Questions)
Reporting work (JIRA, JIRA
Service Desk)
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
Giving people those warm and
fuzzy feelings!
#6 Saying thanks
Products
Customisation
Deployment
NONE
“KUDOS” SERVICE DESK
10 Atlassian Tool Hacks to Improve Team Culture
KARMA BOT FOR HIPCHAT
botlab.hipch.at
bit.ly/hipchat-karmabot
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
Kudos (JIRA Service Desk)
Karma Bot (HipChat)
What is culture?
How people get started
How work gets done
How to say thanks
How to… have some fun
Hackathons Social groups Lookalikes &
Emoji 

Drinks anyone?
#7 Hackathons
Products
Customisation
Deployment
NONE
ShipIt: 24 hours to
innovate. It's like
20% time.
On steroids.
bit.ly/atlassianshipit
10 Atlassian Tool Hacks to Improve Team Culture
Team events, sports and hobbies
#8 Social groups
Products
Customisation
Deployment
NONE
Social
groups
By office
location
For hobbies
Social
groups
For hobbies
By office
location
Social
groups
By office
location
For hobbies
#9 Lookalikes 

& emoji
Products
Customisation
Deployment
NONE
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
Company culture is rooted in
the ways teammates and
coworkers communicate.
EMOJI
https://www.atlassian.com/blog/hipchat/emoji-at-work
10 Atlassian Tool Hacks to Improve Team Culture
Random funny stuff
Values
CUSTOM EMOJI
Products, services 

or projects
People in
your team
What to eat for lunch
#10 Drinks
Products
Customisation
Deployment
MINOR
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
bit.ly/hipchat-caffeinator
If it’s not beer or
coffee, how about
whisky?
the whisky traders club
10 Atlassian Tool Hacks to Improve Team Culture
10 Atlassian Tool Hacks to Improve Team Culture
#1 

Saying hello
#2 

Getting started
#3 

Meetings &
decisions
#4
Crowd-sourcing
feedback
#5
Reporting work
#6
Saying thanks
#7
Hackathons
#8
Social groups
#9
Lookalikes &
emoji
#10
Drinks
10 Atlassian Tool Hacks to Improve Team Culture
THANK YOU! • SHERIF MANSOUR • @SHERIFMANSOUR

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10 Atlassian Tool Hacks to Improve Team Culture