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01 integrated management system telkom 2016 opening

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wisnu wardhana, i nyoman
wisnu wardhana, i nyoman

The document provides an overview of integrated management systems (IMS) and their benefits for controlling organizational objectives. Key points include: - An IMS combines all internal management practices into a single, coherent system rather than separate components. Linkages between processes allow for seamless integration. - Common standards that can be integrated include ISO 9001 (quality), ISO 22301 (business continuity), ISO 14001 (environment), OHSAS 18001 (health and safety), ISO/IEC 27001 (information security), and others. - Benefits of an IMS include consistency, improved communication, reduced duplication and costs, lower risk, and identification of conflicting objectives. Considerations for successful integration include organizational culture, competence levels

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Proficiency Level 1 I Nyoman Wisnu Wardhana Senior Advisor II – PT. Telkom
• Objectif modul: Peserta mengerti konsep IMS dan mampu menjelaskan benefit dalam implementasi IMS dalam mengendalikan objective perusahaan. • Durasi: 2 JP • Pre-requisite Modul : NA
Enjoy the variety of our best mobile digital services
What do we mean by an integrated management system? • Integrated means combined; putting all the internal management practices into one system but not as separate components. • For these systems to be an integral part of the company's management system there have to be linkages so that the boundaries between processes are seamless. • An integrated management system (IMS) is a management system which integrates all components of a business into one coherent system so as to enable the achievement of its purpose and mission. – Source IQA.2007
Management System • System to establish policy and objectives and to achieve those objectives. • Six common elements – Source: ISO Guide 72 – Policy – Planning – Implementation and Operation – Performance Assessment – Improvement – Management Review • There are no national or international standards for integrated management systems.
What does a system comprise of? The controlling factors through which the business process is realized. Remember that: – A system is a collection of sub-systems. – A subsystem is a collection of processes. – A process is a collection of tasks. – An activity is the smallest parcel of work to be carried out by a person or group of people. – A procedure is just a way of doing things.
Which Management Systems standards can be integrated? Typically: – ISO 9001 (Quality Management) – ISO 22301 (Business Continuity) – ISO 14001 (Environmental Management) – OHSAS 18001 (Occupational Health & Safety) – ISO/IEC 27001 (Information Security) – ISO 22000 (Food Safety) – ISO/IEC 20000 (IT Service Management) – Source BSI-Global 2007
Quality Management System A management system to direct and control an organization with regard to quality ISO 9000:2000 The ISO 9000 family of standards was revised in December 2000, and comprises of:  ISO 9000 Quality Management Systems fundamentals and vocabulary installation and servicing  ISO 9001 Quality Management Systems requirements  ISO 9004 Quality Management Systems guidelines for performance improvement  ISO 19011Guidelines on Quality and Environment Management Systems Auditing
Environmental Management • Environmental management is seen today as an increasingly important aspect of the business process • There are three types of Environmental Management System/ Schemes: – ISO 14001 Environmental Management System standard – EMAS - EU Eco-management and Audit Scheme – BS 8555 STEMS – Environmental Management Systems – Guide to phased implementation of an EMS including the use of environmental performance evaluation.  Bagaimana di INDONESIA? Di Telkom?
Expanding global footprints to become the global player
Sharing session - 01 QMS  The Customer EMS  Stakeholders, Regulators OH&S  Primarily Employees BCMS  …..? ISMS  …..? ITSMS  …..? SMK3L  …..?
Sharing session - 02 Internal factors External factors Initial and periodic status review Policy Audit Organising Planning and implementing Measuring performance Information linkCONTROL LINK Flowchart of a generic management system
Continual improvement of the quality management system Product Customers (and other interested parties) Requirements Management responsibility Resource management Measurement, analysis and improvement Product realization Output Satisfaction Input Key: Value adding activity information flow Customers (and other interested parties)
Typical QMS Structure…Integrated Management System? STANDARD - ISO 9001 OR SIMILAR QUALITY MANUAL Policy, objectives, organization, outline of quality system PROCESS DOCUMENTS AND PROCEDURES INSTRUCTIONS FORMS Processes, practices, responsibilities, interfaces Detailed instructions on how to carry out specific tasks Quality records Design IT Support Installation Training
Schematic Diagram of the Stages Commitment Initial Review Policy organization and Personnel Regulations Register Objectives and Targets organization and Personnel Management Manual Audits Records Reviews Operational Control Sources: in the implementation of an Environmental Management System Source: British Standard 7750:1992
A Word of Caution on IMS • Before looking at integrated management, you should consider the management structures and styles within which it must be embedded. • You need, therefore, to assess how effectively and efficiently the organization is currently managed in a general sense. • There are many factors which affect how it operates.
Sharing session - 13 • The extent to which integration should occur. • The political and cultural situation within the company. • The levels of competence necessary. • Legal and other regulatory requirements. • Clear objectives for the integration project. Considerations for the Integrated Management Process
Sharing session - 25 • PAS 99 is a Publicly Available Specification of common requirements for management systems that can be used as a framework for an integrated management system. • Organizations with more than one management system can view PAS 99 as an aid to achieving a single holistic management system. • PAS 99 takes account of the six common requirements for management systems standards outlined in ISO Guide 72; guidance document. These 6 common requirements are: – Policy – Planning – Implementation and Operation – Performance Assessment – Improvement – Management Review – Source BSI-Global 2007
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• Be consistent within the organization. • Improve internal and external communication. • Avoid duplication and gain cost savings. • Reduce risks. • Expose conflicting objectives. • Identify and rationalise conflicting responsibilities and relationships. • Gain a structured balance of authority/power. • Focus organization onto business goals. • Create a formalisation of informal systems. • Harmonise and optimise practices. • Identify and facilitate staff training and development.
Functional decomposition breaks down activities according to what is done, rather than how it is done, and is probably the most common strategy. Role decomposition breaks down things according to who does what, it can be an easy and useful starting point, but is likely to constrain improvements if it is maintained. Subsystems decomposition divides systems first by major subsystem. This is useful when these subsystems are largely independent of one another. Lifecycle decomposition breaks down a system first by the phases of activity. Again, this is most useful when these phases are clearly defined and relatively independent.
Decide on the viewpoint you intend to take in attempting to describe your business process. Engineers may have a particular viewpoint, sales staff may think slightly differently, administrators with differing criteria. Multi-disciplinary cross-functional teams may provide the overall viewpoint which you need
• A QMS does not in itself decide the technical or commercial specification of a product, but establishes disciplines that assist in the consistent attainment of quality requirements. • An environmental management system (EMS) requires in the main that an organization identifies and registers its environmental effects, while promoting continual environmental improvement, but does not need to comment on overall environmental performance.
01 integrated management system telkom 2016 opening
Telkom ada untuk memberikan yang terbaik bagi bangsa Indonesia dan semesta alam Telkom memberikan service dan solusi terbaik yang dibutuhkan dan dicintai oleh Customer Telkom meningkatkan value perusahaan,. profesionalisme dan kesejahteraan pegawai serta return yang optimal bagi shareholder MEGA MAKRO MIKRO Warna Merah Putih: Persembahan Telkom Indonesia untuk Indonesia dan semesta alam The World in Your Hand: Yang terbaik untuk pelanggan Company: Value perusahaan, professionalisme, shareholder
Vision Be the King of Digital in the Region Mission Lead Indonesian Digital Innovation and Globalization Strategic Objective Corporate Strategy  Directional Strategy : Sustainable Competitive Growth  Portfolio Strategy : Converged TIMES Portfolio  Parenting Strategy : Strategic Guidance Top 10 Market Capitalization Telco in Asia-Pacific by 2020
Consider PT. Telekomunikasi Indonesia, Tbk. Sebagai Perseroan Terbatas Law  UU No. 40/2007 tentang Perseroan Terbatas Regulation  Per-Pres, Kep-Pres, Per-Men, Per- Pem, etc. Sebagai Perusahaan Milik Negara Law  UU No. 19/2003 tentang BUMN; UU No. 17/2003 tentang Keuangan Negara, etc. Regulation  Per-Pres, Kep-Pres, Per-Men, Per- Pem, etc. Sebagai Perusahaan Telekomunikasi Law  UU No. 36/1999 tentang Telekomunikasi; UU No. 11/2008 tentang ITE, etc. Regulation  Per-Pres, Kep-Pres, Per-Men, Per- Pem, etc. Sebagai Perusahaan Publik Law  UU No. 8/1995 tentang Pasar Modal; Regulation  Per-Pres, Kep-Pres, Per-Men, Per- Pem, Per-OJK (Bapepam), SOX-SEC, IDX Reg, etc. Consider Consider Consider The Bylaw Company’ internal regulations: Peraturan Direksi Peraturan Direktur Peraturan Kepala Unit Bisnis Policies Procedures SOP/SMP Etc. Other public laws, for instance: - UU No. 31/1999 - UU No. 5/1999 - KUHP - Etc.
1970s Risk management gains wider acceptance 1980s Companies begin Risk departments, typically focused on insurance 1990s Risk management matures as companies begin to focus on “business risk” 19801970 1990 2000 2004 Release of COSO ERM Integrated Framework 19601950 1950s-1960s Traditional Risk Management (“TRM”) 1977 Foreign Corrupt Practices Act (“FCPA”) Early1980s Increased focus on internal control and compliance 1985 National Commission on Fraudulent Financial Reporting — Treadway Commission 1992 Committee of Sponsoring Organizations (“COSO”) published Internal Control — Integrated Framework 1990s-2000 Continued focus on internal control, risk management, and responsibilities (Blue Ribbon Commission, Competency Framework for Internal Audit, others) 2002 Sarbanes-Oxley Act of 2002 Enterprise Risk Management is intertwined with the development of internal control standards and the regulatory environment.
STEERING COMITEE INTEGRATED MANAGEMENT SYSTEM (IMS) 1. Integrasi dan Sinergy ISO20000 dan SMKL ke dalam IMS mulai tahun 2016 2. Implementasi New version ISO9001:2015 dilakukan mulai Tahun 2016, mengingat tahun 2017 adalah Masa RESERTIFIKASI sehingga QMS new version lebih SIAP 3. Menambahkan Unit CFU Enterprise dalam Tim T-IMR 4. Kriteria Pemilihan Lokasi : - Sudah sertifikasi SMK3L, lebih siap - Yang paling SIAP sesuai Pemenuhan Requirement IMS 5. • Penyiapan Biaya Sertifikasi Surveilance sesuai skenario awal (ITSG,RPM dan DSO) • Penyiapan Biaya Kordinasi oleh masing masing SC • Biaya Improvement AP oleh GSD 6. Penandatanganan MoU Manage Service Alat Proteksi adalah pada TW-1 , Implementasi MoU TW-2
Divisi NetBro Divisi ISC Dit. CRM Separated Implementation: ISMS 27001 QMS 9001 IT-SMS 20000-1 SMK3L The Stages: Integrated Management System Starting the Framework (PAS 99) BCMS 22301 included The Scope: 2012 2013 2014 2015 2016 2017 Beyond Integrated Management System Certification Process ISMS 27001 QMS 9001 BCMS 22301 Integrated Management System Surveillance Process Surveillance Process ISMS 27001 QMS 9001 BCMS 22301 IT-SMS 20000-1 SMK3L Fully Integrated Management System Embedded in all unit for operational excellent Divisi NetBro Divisi ISC Subdit. RPM Subdit. ITSG Dept. IA Divisi NetBro Divisi ISC Divisi Telkom Regional Subdit. RPM Subdit. ITSG Dept. IA Divisi Service Operation Divisi ISC Divisi Telkom Regional Subdit. RPM Subdit. ITSG Dept. IA Divisi Service Operation Divisi ISC Divisi Telkom Regional Subdit. RPM Subdit. ITSG Dept. IA Divisi Service Operation Divisi ISC Divisi Telkom Regional Subdit. RPM Subdit. ITSGThe Goals:  Telkom conducted Risk Based Approach for its infrastructure operation  All Division has its  Risk Profile  DR System & BIA-RA  Exercise and Testing  Risk based for Unit budgeting
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01 integrated management system telkom 2016 opening

  • 1. Proficiency Level 1 I Nyoman Wisnu Wardhana Senior Advisor II – PT. Telkom
  • 2. • Objectif modul: Peserta mengerti konsep IMS dan mampu menjelaskan benefit dalam implementasi IMS dalam mengendalikan objective perusahaan. • Durasi: 2 JP • Pre-requisite Modul : NA
  • 3. Enjoy the variety of our best mobile digital services
  • 4. What do we mean by an integrated management system? • Integrated means combined; putting all the internal management practices into one system but not as separate components. • For these systems to be an integral part of the company's management system there have to be linkages so that the boundaries between processes are seamless. • An integrated management system (IMS) is a management system which integrates all components of a business into one coherent system so as to enable the achievement of its purpose and mission. – Source IQA.2007
  • 5. Management System • System to establish policy and objectives and to achieve those objectives. • Six common elements – Source: ISO Guide 72 – Policy – Planning – Implementation and Operation – Performance Assessment – Improvement – Management Review • There are no national or international standards for integrated management systems.
  • 6. What does a system comprise of? The controlling factors through which the business process is realized. Remember that: – A system is a collection of sub-systems. – A subsystem is a collection of processes. – A process is a collection of tasks. – An activity is the smallest parcel of work to be carried out by a person or group of people. – A procedure is just a way of doing things.
  • 7. Which Management Systems standards can be integrated? Typically: – ISO 9001 (Quality Management) – ISO 22301 (Business Continuity) – ISO 14001 (Environmental Management) – OHSAS 18001 (Occupational Health & Safety) – ISO/IEC 27001 (Information Security) – ISO 22000 (Food Safety) – ISO/IEC 20000 (IT Service Management) – Source BSI-Global 2007
  • 8. Quality Management System A management system to direct and control an organization with regard to quality ISO 9000:2000 The ISO 9000 family of standards was revised in December 2000, and comprises of:  ISO 9000 Quality Management Systems fundamentals and vocabulary installation and servicing  ISO 9001 Quality Management Systems requirements  ISO 9004 Quality Management Systems guidelines for performance improvement  ISO 19011Guidelines on Quality and Environment Management Systems Auditing
  • 9. Environmental Management • Environmental management is seen today as an increasingly important aspect of the business process • There are three types of Environmental Management System/ Schemes: – ISO 14001 Environmental Management System standard – EMAS - EU Eco-management and Audit Scheme – BS 8555 STEMS – Environmental Management Systems – Guide to phased implementation of an EMS including the use of environmental performance evaluation.  Bagaimana di INDONESIA? Di Telkom?
  • 10. Expanding global footprints to become the global player
  • 11. Sharing session - 01 QMS  The Customer EMS  Stakeholders, Regulators OH&S  Primarily Employees BCMS  …..? ISMS  …..? ITSMS  …..? SMK3L  …..?
  • 12. Sharing session - 02 Internal factors External factors Initial and periodic status review Policy Audit Organising Planning and implementing Measuring performance Information linkCONTROL LINK Flowchart of a generic management system
  • 13. Continual improvement of the quality management system Product Customers (and other interested parties) Requirements Management responsibility Resource management Measurement, analysis and improvement Product realization Output Satisfaction Input Key: Value adding activity information flow Customers (and other interested parties)
  • 14. Typical QMS Structure…Integrated Management System? STANDARD - ISO 9001 OR SIMILAR QUALITY MANUAL Policy, objectives, organization, outline of quality system PROCESS DOCUMENTS AND PROCEDURES INSTRUCTIONS FORMS Processes, practices, responsibilities, interfaces Detailed instructions on how to carry out specific tasks Quality records Design IT Support Installation Training
  • 15. Schematic Diagram of the Stages Commitment Initial Review Policy organization and Personnel Regulations Register Objectives and Targets organization and Personnel Management Manual Audits Records Reviews Operational Control Sources: in the implementation of an Environmental Management System Source: British Standard 7750:1992
  • 16. A Word of Caution on IMS • Before looking at integrated management, you should consider the management structures and styles within which it must be embedded. • You need, therefore, to assess how effectively and efficiently the organization is currently managed in a general sense. • There are many factors which affect how it operates.
  • 17. Sharing session - 13 • The extent to which integration should occur. • The political and cultural situation within the company. • The levels of competence necessary. • Legal and other regulatory requirements. • Clear objectives for the integration project. Considerations for the Integrated Management Process
  • 18. Sharing session - 25 • PAS 99 is a Publicly Available Specification of common requirements for management systems that can be used as a framework for an integrated management system. • Organizations with more than one management system can view PAS 99 as an aid to achieving a single holistic management system. • PAS 99 takes account of the six common requirements for management systems standards outlined in ISO Guide 72; guidance document. These 6 common requirements are: – Policy – Planning – Implementation and Operation – Performance Assessment – Improvement – Management Review – Source BSI-Global 2007
  • 19. –
  • 20. • Be consistent within the organization. • Improve internal and external communication. • Avoid duplication and gain cost savings. • Reduce risks. • Expose conflicting objectives. • Identify and rationalise conflicting responsibilities and relationships. • Gain a structured balance of authority/power. • Focus organization onto business goals. • Create a formalisation of informal systems. • Harmonise and optimise practices. • Identify and facilitate staff training and development.
  • 21. Functional decomposition breaks down activities according to what is done, rather than how it is done, and is probably the most common strategy. Role decomposition breaks down things according to who does what, it can be an easy and useful starting point, but is likely to constrain improvements if it is maintained. Subsystems decomposition divides systems first by major subsystem. This is useful when these subsystems are largely independent of one another. Lifecycle decomposition breaks down a system first by the phases of activity. Again, this is most useful when these phases are clearly defined and relatively independent.
  • 22. Decide on the viewpoint you intend to take in attempting to describe your business process. Engineers may have a particular viewpoint, sales staff may think slightly differently, administrators with differing criteria. Multi-disciplinary cross-functional teams may provide the overall viewpoint which you need
  • 23. • A QMS does not in itself decide the technical or commercial specification of a product, but establishes disciplines that assist in the consistent attainment of quality requirements. • An environmental management system (EMS) requires in the main that an organization identifies and registers its environmental effects, while promoting continual environmental improvement, but does not need to comment on overall environmental performance.
  • 25. Telkom ada untuk memberikan yang terbaik bagi bangsa Indonesia dan semesta alam Telkom memberikan service dan solusi terbaik yang dibutuhkan dan dicintai oleh Customer Telkom meningkatkan value perusahaan,. profesionalisme dan kesejahteraan pegawai serta return yang optimal bagi shareholder MEGA MAKRO MIKRO Warna Merah Putih: Persembahan Telkom Indonesia untuk Indonesia dan semesta alam The World in Your Hand: Yang terbaik untuk pelanggan Company: Value perusahaan, professionalisme, shareholder
  • 26. Vision Be the King of Digital in the Region Mission Lead Indonesian Digital Innovation and Globalization Strategic Objective Corporate Strategy  Directional Strategy : Sustainable Competitive Growth  Portfolio Strategy : Converged TIMES Portfolio  Parenting Strategy : Strategic Guidance Top 10 Market Capitalization Telco in Asia-Pacific by 2020
  • 27. Consider PT. Telekomunikasi Indonesia, Tbk. Sebagai Perseroan Terbatas Law  UU No. 40/2007 tentang Perseroan Terbatas Regulation  Per-Pres, Kep-Pres, Per-Men, Per- Pem, etc. Sebagai Perusahaan Milik Negara Law  UU No. 19/2003 tentang BUMN; UU No. 17/2003 tentang Keuangan Negara, etc. Regulation  Per-Pres, Kep-Pres, Per-Men, Per- Pem, etc. Sebagai Perusahaan Telekomunikasi Law  UU No. 36/1999 tentang Telekomunikasi; UU No. 11/2008 tentang ITE, etc. Regulation  Per-Pres, Kep-Pres, Per-Men, Per- Pem, etc. Sebagai Perusahaan Publik Law  UU No. 8/1995 tentang Pasar Modal; Regulation  Per-Pres, Kep-Pres, Per-Men, Per- Pem, Per-OJK (Bapepam), SOX-SEC, IDX Reg, etc. Consider Consider Consider The Bylaw Company’ internal regulations: Peraturan Direksi Peraturan Direktur Peraturan Kepala Unit Bisnis Policies Procedures SOP/SMP Etc. Other public laws, for instance: - UU No. 31/1999 - UU No. 5/1999 - KUHP - Etc.
  • 28. 1970s Risk management gains wider acceptance 1980s Companies begin Risk departments, typically focused on insurance 1990s Risk management matures as companies begin to focus on “business risk” 19801970 1990 2000 2004 Release of COSO ERM Integrated Framework 19601950 1950s-1960s Traditional Risk Management (“TRM”) 1977 Foreign Corrupt Practices Act (“FCPA”) Early1980s Increased focus on internal control and compliance 1985 National Commission on Fraudulent Financial Reporting — Treadway Commission 1992 Committee of Sponsoring Organizations (“COSO”) published Internal Control — Integrated Framework 1990s-2000 Continued focus on internal control, risk management, and responsibilities (Blue Ribbon Commission, Competency Framework for Internal Audit, others) 2002 Sarbanes-Oxley Act of 2002 Enterprise Risk Management is intertwined with the development of internal control standards and the regulatory environment.
  • 29. STEERING COMITEE INTEGRATED MANAGEMENT SYSTEM (IMS) 1. Integrasi dan Sinergy ISO20000 dan SMKL ke dalam IMS mulai tahun 2016 2. Implementasi New version ISO9001:2015 dilakukan mulai Tahun 2016, mengingat tahun 2017 adalah Masa RESERTIFIKASI sehingga QMS new version lebih SIAP 3. Menambahkan Unit CFU Enterprise dalam Tim T-IMR 4. Kriteria Pemilihan Lokasi : - Sudah sertifikasi SMK3L, lebih siap - Yang paling SIAP sesuai Pemenuhan Requirement IMS 5. • Penyiapan Biaya Sertifikasi Surveilance sesuai skenario awal (ITSG,RPM dan DSO) • Penyiapan Biaya Kordinasi oleh masing masing SC • Biaya Improvement AP oleh GSD 6. Penandatanganan MoU Manage Service Alat Proteksi adalah pada TW-1 , Implementasi MoU TW-2
  • 30. Divisi NetBro Divisi ISC Dit. CRM Separated Implementation: ISMS 27001 QMS 9001 IT-SMS 20000-1 SMK3L The Stages: Integrated Management System Starting the Framework (PAS 99) BCMS 22301 included The Scope: 2012 2013 2014 2015 2016 2017 Beyond Integrated Management System Certification Process ISMS 27001 QMS 9001 BCMS 22301 Integrated Management System Surveillance Process Surveillance Process ISMS 27001 QMS 9001 BCMS 22301 IT-SMS 20000-1 SMK3L Fully Integrated Management System Embedded in all unit for operational excellent Divisi NetBro Divisi ISC Subdit. RPM Subdit. ITSG Dept. IA Divisi NetBro Divisi ISC Divisi Telkom Regional Subdit. RPM Subdit. ITSG Dept. IA Divisi Service Operation Divisi ISC Divisi Telkom Regional Subdit. RPM Subdit. ITSG Dept. IA Divisi Service Operation Divisi ISC Divisi Telkom Regional Subdit. RPM Subdit. ITSG Dept. IA Divisi Service Operation Divisi ISC Divisi Telkom Regional Subdit. RPM Subdit. ITSGThe Goals:  Telkom conducted Risk Based Approach for its infrastructure operation  All Division has its  Risk Profile  DR System & BIA-RA  Exercise and Testing  Risk based for Unit budgeting