SlideShare a Scribd company logo

DIY Nokia Asha app usability studies

•
•
M
Microsoft Mobile Developer

This document provides guidance on conducting DIY usability studies for Asha apps. It discusses fundamentals of usability testing, how to optimize tests, preparation steps, running a test session, analyzing outcomes, and available UX resources. Key recommendations include testing early and often with 2-3 participants, focusing on the biggest usability issues, and remembering that usability is about improvement rather than proof. The document aims to make usability testing accessible for independent developers.

Related slideshows

Lumia App Labs: Lumia SensorCore SDK beta
Lumia App Labs: Lumia SensorCore SDK betaLumia App Labs: Lumia SensorCore SDK beta
Lumia App Labs: Lumia SensorCore SDK beta
 
Lumia App Labs: Lessons learned from 50 windows phone 8 design consultations
Lumia App Labs: Lessons learned from 50 windows phone 8 design consultationsLumia App Labs: Lessons learned from 50 windows phone 8 design consultations
Lumia App Labs: Lessons learned from 50 windows phone 8 design consultations
 
Nokia Asha webinar: Add VoIP services to your Nokia Asha apps
Nokia Asha webinar: Add VoIP services to your Nokia Asha appsNokia Asha webinar: Add VoIP services to your Nokia Asha apps
Nokia Asha webinar: Add VoIP services to your Nokia Asha apps
 
1 of 42
Download to read offline
DIY Asha app usability studies Jan Krebber @krebbixux Senior User Experience Consultant
2 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux • Fundamentals • Usability optimised • Test preparation • Test session • Test outcome • UX offering • Take home messages Overview
3 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Fundamentals
Usability is an analysis of how to reach a goal. 4 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Even your mom will give you more insights than nobody. 5 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Failing users are the most convincing argument. 6 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Everything else is simple – it is! 7 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
8 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Usability optimised
You want to improve – not prove. 9 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
It does not matter if you run the test in café or in your premises. 10 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Test early. Test often. Fail fast. Fail cheap. 11 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
2-3 participants are enough if you test frequently. 12 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
13 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Test preparation
Get yourself a checklist for the entire test and a timetable for the sessions. 14 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Put participant's story and tasks on index card and print all your tasks on paper. 15 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Invite from the target audience if you can – but do not get stuck with it. 16 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Do not use previous participants in the same project again. 17 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Balsamiq™ Illustrator™ Prepare the prototype. 18 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Run a pilot study. 19 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
20 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Test session
Test for 1 hour. 21 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux • 10 min: Welcome, introduction, sign agreement and warm-up • 30 min: Tasks • 10 min: Open issues, wrapping up and good-bye • 10 min: Take additional notes and prepare the next session
Present each story and task on an index card; one after another. 22 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
The participant talks – not you. 23 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Ask for open issues after the tasks are done. 24 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Reward your participants. 25 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
26 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Test outcome
Debrief with the team. 27 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
The biggest issue is the most urgent. 28 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Take only as much as you can really work on. 29 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Concept – redesign. Implemented app – try to tweak only. 30 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
31 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Test your tweak – a very simple test might do the trick here. 32 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
33 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux UX offering
You can find more UX considerations for NokiaAsha and Nokia X from the UX library. 34 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
35 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Take home messages
Even your mom will give you more insights than nobody. 37 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
2-3 participants are enough if you test frequently. 38 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
The biggest issue is the most urgent. 39 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
Literature and links. 40 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux • Nokia Asha UI guidelines, http://developer.nokia.com/resources/library/Asha_UI/index.html • DVLUP, http://www.dvlup.com • Rocket Surgery Made Easy: The Do-it-yourself Guide to Finding and Fixing Usability Problems. Steve Krug (2009) • Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces. Carolyn Snyder (2003). • Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Jeffrey Rubin and Dana Chisnell (2008) • Jacob Nielsen’s blog: http://www.useit.com
Thanks to: - Maaike Beenen, - Anne Kivimaa, - Sanna Hiukka, - Petri Kiukkonen.
Thanks.  Jan Krebber ext-jan.krebber@microsoft.com @krebbixux

More Related Content

DIY Nokia Asha app usability studies

  • 1. DIY Asha app usability studies Jan Krebber @krebbixux Senior User Experience Consultant
  • 2. 2 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux • Fundamentals • Usability optimised • Test preparation • Test session • Test outcome • UX offering • Take home messages Overview
  • 3. 3 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Fundamentals
  • 4. Usability is an analysis of how to reach a goal. 4 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 5. Even your mom will give you more insights than nobody. 5 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 6. Failing users are the most convincing argument. 6 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 7. Everything else is simple – it is! 7 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 8. 8 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Usability optimised
  • 9. You want to improve – not prove. 9 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 10. It does not matter if you run the test in café or in your premises. 10 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 11. Test early. Test often. Fail fast. Fail cheap. 11 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 12. 2-3 participants are enough if you test frequently. 12 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 13. 13 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Test preparation
  • 14. Get yourself a checklist for the entire test and a timetable for the sessions. 14 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 15. Put participant's story and tasks on index card and print all your tasks on paper. 15 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 16. Invite from the target audience if you can – but do not get stuck with it. 16 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 17. Do not use previous participants in the same project again. 17 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 18. Balsamiq™ Illustrator™ Prepare the prototype. 18 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 19. Run a pilot study. 19 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 20. 20 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Test session
  • 21. Test for 1 hour. 21 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux • 10 min: Welcome, introduction, sign agreement and warm-up • 30 min: Tasks • 10 min: Open issues, wrapping up and good-bye • 10 min: Take additional notes and prepare the next session
  • 22. Present each story and task on an index card; one after another. 22 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 23. The participant talks – not you. 23 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 24. Ask for open issues after the tasks are done. 24 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 25. Reward your participants. 25 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 26. 26 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux Test outcome
  • 27. Debrief with the team. 27 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 28. The biggest issue is the most urgent. 28 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 29. Take only as much as you can really work on. 29 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 30. Concept – redesign. Implemented app – try to tweak only. 30 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 31. 31 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 32. Test your tweak – a very simple test might do the trick here. 32 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 33. 33 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux UX offering
  • 34. You can find more UX considerations for NokiaAsha and Nokia X from the UX library. 34 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 35. 35 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 37. Even your mom will give you more insights than nobody. 37 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 38. 2-3 participants are enough if you test frequently. 38 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 39. The biggest issue is the most urgent. 39 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux
  • 40. Literature and links. 40 © Nokia 2014 DIY_Asha_app_usability_studies.pptx 2014-29-04 Jan Krebber @krebbixux • Nokia Asha UI guidelines, http://developer.nokia.com/resources/library/Asha_UI/index.html • DVLUP, http://www.dvlup.com • Rocket Surgery Made Easy: The Do-it-yourself Guide to Finding and Fixing Usability Problems. Steve Krug (2009) • Paper Prototyping: The Fast and Easy Way to Design and Refine User Interfaces. Carolyn Snyder (2003). • Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests. Jeffrey Rubin and Dana Chisnell (2008) • Jacob Nielsen’s blog: http://www.useit.com
  • 41. Thanks to: - Maaike Beenen, - Anne Kivimaa, - Sanna Hiukka, - Petri Kiukkonen.