Using New Forms of Analytics - Slide Deck

Supply Chain Insights LLC Copyright © 2016, p. 2
Speakers Today
Lora Cecere
Founder of Supply
Chain Insights
Kyle Hamm, Chief of
Staff to the Chief
Supply Chain Officer,
Schneider Electric

Business Pain

Descriptors Used by Leaders

Technology Evolution
ERP
SRM
APS
PLM
CRM
Operational Investments Workforce ProductivityAnalytics

• When you look at these slides, what are your thoughts? How does
this fit your current situation?
• Any insights to share?
Questions/Discussion

The Evolution of the Long Tail

Bullwhip Effect

Evolution of Visibility

Extended ERP Is Not the Answer

The Future: Supply Chain Operating Networks

Gaps in Supply Chain Visibility

A Closer Look at Today’s Effectiveness

• Where are you on your journey to build network visibility? How would
you rate your current capabilities and challenges?
• What have you learned from your work on the network of network
facilitated workshop?

Evolution of Horizontal Processes

Supplier Development Current State

Need for Network Ownership

• What is your current state on the development of horizontal
processes? Struggles? Achievements?
• Any insights to share?

• Supply chains that learn
as we sleep
• Network of networks
• Digital manufacturing
• Redefinition of Service
Supply Chains
• Interactive UI
• New business models
Looking Forward

Confluence of Technologies

Evolution of Analytics

Data Strategy for….
Clouds?
Streams?
Lakes?

Big Data Supply Chains are Evolving
25
Challenges:
• Transactional
• Time phased data
Structured
Data
• Social
• Channel
• Customer Service
• Warranty
• Temperature
• RFID
• QR codes
• GPS
• Mapping and GPS
• Video
• Voice
• Digital Images
Unstructured
Data
Sensor
Data
New
Data
Types
Volume
Velocity
Variability

Analytics Maturity

Learning a New Language

Why it Matters
ERPERP
ERP ERP ERP ERP ERP
Reporting
Data Warehouse/Relational Database

Use of Hadoop. Data at Rest.
ERPERP
ERP ERP ERP ERP ERP
Reporting
Non-relational Architecture with Hadoop

Data Types

Supply Chains Don’t Play by the Rules
31
But,
what if
they
could?

• What have you learned about big data analytics?
• How are you organizing to take advantage of this opportunity?
• Any planned pilots or investments planned?

Opportunity
at the Intersection
of the Social and Interest Graph(s)

• Newell Rubbermaid
Listening: Newell Rubbermaid
#Future15SB @bwdumars

#Future15SB @bwdumars
Newell Rubbermaid

Listening: Lenovo

0
0
0
0
0
0
0
Canada
-Customer A calls about a blue screen on a Yoga
-Customer B posts on Facebook about his X220’s AC/DC adapter issues
Large Enterprise Client experiences 5 keyboard malfunctions in their latest
shipment. Complaints received through account executive
[Critical Situation]
Brazil
-Customer F submits a service from on
esupport.lenovo.com regarding
their W530 hard drive
Morocco
-Customers G & H comment on their
X220’s electrical issues on Twitter.com
-Customer I called about Yoga screen
issues
Australia
-Customer J write a review on
NewEgg.com about AC/DC adapter
issues on X220
-Customer K had an eChat with Lenovo
about Yoga screen issues
China
-Customer L wrote on Weibo about
Yoga screen issues
-Customer M calls about a Tablet 8
battery issues
Voice of Customer Comes in Many Forms
USA
-Customers C & D write X220 product
reviews on amazon.com and mention
issues with AC/DC adapters
-Customer E posts on
forums.lenovo.com that they are
experiencing blue screens on their Yoga

0
0
0
0
0
0
0
Lenovo
- 6 recorded issues about X220’s
AC/DC adapter
- 5 recorded issues about
keyboard issues on X1 Carbon
- 5 recoded issues about Yoga
screen
- 1 recorded issue about W530
hard-drive
- 1 recorded issue about Tablet 8
battery
One Voice – A Single View of Perceptual Quality

Evolution of Horizontal Processes
Listening Sensing/Adapting
Network of
Networks

The Conundrum

• Any plans to deploy sentiment analysis? Any thoughts on the use of
unstructured data?
• Where would you rate your company on its willingness to invest in
new technologies?

Evolution Based on Cultural Preferences

Wrap-up
• Supply chains are five years
away from learning as we
sleep. Stabilize legacy
spending.
• We must learn from the past to
unlearn, and then rethink
supply chain processes. The
starting point is rewiring our
brains.
• Value network automation has
great promise: welcome the
Network of Networks.

Using New Forms of Analytics - Slide Deck

About Lora Cecere
• Founder of Supply Chain Insights
• “LinkedIn Influencer”
• Guest blog for Forbes
• Author of 4 books: Bricks Matter (2012), Shaman’s Journal (2014),
Supply Chain Metrics That Matter (2014), Shaman’s Journal (2015)
• Partner at Altimeter Group (leader in open research)
• 7 years of Management Experience leading Analyst Teams at Gartner
and AMR Research
• 8 years Experience in Marketing and Selling Supply Chain Software at
Descartes Systems Group and Manugistics (now JDA)
• 15 Years Leading teams in Manufacturing and Distribution operations for
Clorox, Kraft/General Foods, Nestle/Dreyers Grand Ice Cream and
Procter & Gamble.
Contact Information:
• Email: lora.cecere@supplychaininsights.com
• Blog: www.supplychainshaman.com (15,000 pageviews/month)
• Forbes: www.forbes.com/sites/loracecere
• Twitter: twitter.com/lcecere (7,700 followers)
• LinkedIn: www.linkedin.com/in/loracecere (100,000 followers)
• LinkedIn Influencer: www.linkedin.com/today/author/446631

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