Simcon3 2020, Are We There Yet? Alan Quayle
- 4. Most ‘70s / ’80s TV was awful
But what choice did we have?
- 5. It did get better by the ‘90s
Thanks to competition & choice.
- 7. Its about a young-ish engineer working
at BT on broadband access.
Trying to change an
incumbent’s intransigence.
- 13. In 2018 North American SIP Trunking finally
exceeded TDM/Legacy VoIP
2015 2016 2017 2018 2019 2020
Legacy VoIP 12% 10% 8% 6% 4% 2%
TDM 55% 50% 45% 39% 33% 28%
SIP 33% 40% 47% 55% 63% 70%
0%
20%
40%
60%
80%
100%
2015 2016 2017 2018 2019 2020 CAGR
Total # trunks (M) 37.5 36.7 36.4 35.8 35.5 35.3 -1%
SIP Trunks (M) 12.4 14.7 17.1 19.7 22.4 24.7 15%
SIP Trunk
Revenue ($M) 3400 4000 4500 4900 5200 5400 10%
Average Revenue
per trunk ($) 275 272 263 249 232 219 -4%
- 17. Industry Noise is Dominated by a Few Companies,
And Most of it is Utter Bollocks
DIGITAL TRANSFORMATION
5G
US LARGE ENTERPRISE NEEDS
CLOUD
API ECONOMY
AI
RCS
UCAAS & CCAAS & CPAAS
MITEL & AVAYA
2+1.8 = 5
DIGITAL BLOODY EVERYTHING
PAY TO PLAY AWARDS
BIASED
QUADRANTS
FASHIONABLE THEORIES
INFLATED EXPECTATIONS
FALSE WARS: MESSAGING
BABS-ARTISTS
- 20. Public CPaaS
Communication Enabling Software and Platforms /
Open Source Projects
Business
Messaging
In-App Comms
Enterprise Channel (Gamma, WWT, Verizon, AT&T, etc)
Customer Communications. Contact center,
messaging, trust, ..
Programmable Telecoms/Comms Landscape
Automation Technologies (bots, speech rec, analytics, workforce management, knowledge
management, conversational interfaces, marketing automation)
Employee Communications. Unified
Comms, business telephony, phone
systems, messaging, collaboration
- 23. Public CPaaS 2018 Revenue2019 Growth2020 Growth2021 Growth2022 Growth SIP Trunking Core API / Aggregation / Routing (voice and messaging) / minutes and messages / IVR / VASBusiness Messaging / Marketing2FA / Identity / Authenitcation / Fraud ManagementIoT CCaaS (Customer Comms / Collab - voice & video / chat)UCaaS (Employee Comms / Collab / messagEmployees Simple Descrip
2600Hz / Kazoo 10 30% 30% 25% 25% 10% 70% 20% 40 Refocused on C
46elks 8 25% 25% 20% 20% 100% 8 Swedish CPaaS
Aculab 25 25% 25% 20% 20% 40% 20% 10% 15% 15% 80 Long establishe
AeriaLink 5 45% 45% 40% 40% 60% 40% 20 Landline messa
Amazon 180 75% 70% 65% 60% 50% 20% 20% 10% 145 Simple Notifict
Apeiron (bought 2019 Konatel) 2 40% 40% 35% 35% 100% 3 Couple of years
Apifonica (Dzinga) 10 35% 35% 35% 35% 15% 65% 20% 25 European CPaaS
aql 20 35% 35% 35% 35% 60% 20% 10% 10% 80 Long establishe
babl.biz 10 35% 35% 35% 35% 20% 60% 20% 20 UK-based CPaa
Bandwidth 165 30% 30% 25% 25% 20% 75% 5% 400 NAR-focused vo
BrightLink 20 40% 40% 35% 35% 10% 20% 35% 35% 30 Cloud based PB
Callfire 25 40% 40% 35% 35% 100% 90 Voice/SMS cust
Callr 5 35% 35% 35% 35% 15% 75% 10% 8 Paris-based CPa
Cequens 45 35% 35% 35% 35% 10% 30% 45% 5% 5% 5% 125 MEA focus
Cloudonix 1 100% 80% 70% 60% 100% Cloud based As
CM 25 20% 20% 15% 15% 40% 50% 10% 100 Dutch Business
CYDNE 15 35% 35% 30% 30% 65% 25% 10% 80 Notification ser
Exotel 15 35% 35% 35% 35% 100% 120 India based CPa
Flowroute (West) 15 35% 35% 35% 30% 40% 60% 50 NAR-focused SI
FoneDynamics 5 25% 25% 25% 25% 100% 20 Australian CPaa
hoiio 25 65% 65% 60% 55% 20% 60% 20% 45 Singapore base
Infobip 400 10% 10% 10% 10% 25% 65% 10% 1800 Original A2P SM
Intelepeer 170 25% 25% 25% 25% 20% 30% 15% 10% 15% 10% 240 CPaaS products
Kaleyra 100 20% 20% 20% 20% 10% 40% 40% 10% 200 Roll up of busin
Messagebird 95 40% 40% 35% 35% 15% 60% 15% 10% 180 Dutch aggregat
MITTO 30 45% 45% 45% 45% 90% 10% 50 Swiss based B2
Mobtexting 10 25% 25% 25% 25% 40% 50% 10% 50 Indian business
NTH 5 25% 25% 25% 25% 60% 40% 25 GUI based CPaa
Plivo 32 40% 40% 40% 40% 15% 65% 10% 180 Voice/SMS API
PlumVoice 20 30% 30% 30% 30% 70% 20% 10% 60 Cloud IVR expan
RingCaptcha 2 50% 50% 50% 50% 100% 4 Voice/SMS auth
RouteMobile 80 30% 30% 30% 30% 5% 25% 40% 10% 10% 10% 400 Indian business
SAP 500 0% 0% 0% 0% 30% 60% 10% 1000 Legacy Sybase A
Signalwire 10 100% 90% 80% 70% 100% 25 FreeSwitch's CP
Simwood 10 50% 50% 50% 50% 20% 70% 10% 15 ITSP Enabler gr
Sinch (CLX) 450 15% 15% 15% 15% 45% 40% 10% 5% 400 Swedish roll-up
Syniverse 600 0% 0% 0% 0% 80% 20% 1400 Legacy A2P agg
Bottom-up Build of Market Size
Yes, I know these growth figures are conservative compared to your business plan, but reality!
- 25. Employee Communications
UC, business telephony, phone systems Messaging and collaboration
This is not complete, limited by who I know, please let me know what I’m missing, thx.
There’s a load more providers, this is just a sample.
- 26. 2018 revenue either
published or guestimate
Growth either based on
published #s or
guestimate
%aaS / hosted
guestimate
Employees based on
published numbers or
guestimate
Employee Communications % aaS (includes hosted)
UC / Enterprise Telephony 2018 Revenue2019 Growth2020 Growth2021 Growth2022 Growth
3CX 22 25% 25% 25% 25% 10%
4Com 20 20% 20% 15% 15% 15%
8X8 280 20% 20% 20% 20% 100%
Aircall 18 55% 50% 45% 40% 100%
ALU Enterprise / Sipwise 380 0% 0% 0% 0% 10%
Amazon Chime 25 45% 45% 45% 45% 100%
AMP Telecom 1 20% 20% 20% 20% 100%
Audiocodes 50 10% 10% 10% 10% 20%
Avaya 1200 -10% -10% -10% -10% 5%
Birchills Telecom 1 10% 10% 10% 10% 100%
Blueface / Star2Star 260 20% 20% 20% 20% 15%
Broadview / Windstream Enterprise 220 0% 0% 0% 0% 10%
Broadvoice 45 15% 15% 15% 15% 50%
Centile (part of Within Reach) 15 20% 20% 20% 20% 100%
Cisco 800 5% 5% 5% 5% 10%
Crexendo 15 10% 10% 10% 10% 80%
Dialpad 50 40% 40% 40% 40% 100%
Digium 30 15% 15% 15% 15% 50%
Dzinga 5 50% 50% 50% 50% 100%
EvolveIP 55 25% 25% 25% 25% 80%
Flat Planet Phone 1 15% 15% 15% 15% 100%
Fuze 125 25% 25% 25% 25% 100%
Grasshopper (bought by Citrix/GoTo) 30 15% 15% 15% 15% 100%
Huawei 650 20% 20% 20% 20% 5%
Intelepeer 180 20% 20% 15% 15% 80%
Intermedia 125 10% 10% 10% 10% 50%
Intulse 3 25% 25% 25% 25% 100%
ipcortex (bought by Aerial Direct) inc Aerial Direct #s18 18% 18% 18% 18% 50%
Jive Communications (bought by Citrix/GoTo)80 35% 35% 35% 35% 100%
Magicjack (for business) 30 18% 18% 18% 18% 100%
Megapath 32 15% 15% 15% 15% 35%
Microsoft 700 20% 20% 20% 20% 20%
MightyCall 20 15% 15% 15% 15% 100%
Mission Labs (CircleLoop) 1 200% 150% 100% 80% 100%
Mitel 300 10% 10% 10% 10% 20%
Natterbox 15 35% 35% 35% 35% 100%
NEC 230 5% 5% 5% 5% 5%
net2phone 10 5% 5% 5% 5% 100%
Nextiva 140 20% 20% 20% 20% 100%
Univoip (OfficeConnect) 25 10% 10% 10% 10% 100%
onsip 13 15% 15% 15% 15% 100%
ooma 55 18% 18% 18% 18% 100%
- 27. UC Market Sizing
0
2000
4000
6000
8000
10000
12000
14000
16000
18000
2018 2019 2020 2021 2022
Enterprise Voice / UC
Total Large Small
• But wait a minute, UC market is $33B in 2021!
– Telcos, mobile PBX, list is not complete (especially smaller players), doesn’t include channel margin
– At least 50% of the UC market is up for grabs from the telcos!
• Of small players approx 80% use open source telecom software. Average age of
companies is 6.5 years old.
• For small players 50% of revenue is from cloud/hosted services
• For large players 30% is from cloud/hosted because legacy revenues tend to be on-prem
- 28. • RingCentral, Microsoft, Cisco, Zoom, 8X8 are not destined to
own UC
– Unless you’re a large US corporation with loads-a-money
– Be opportunistic with these ecosystems, store brand and ‘named’
brand offers
• Most businesses do not want UC, it’s called a bloody phone
system
• Most businesses do not have an IT department, hence a local
person they can trust that makes it easy for them matters
• Most people are frugal, saving money >> long lists of
features
Beware False Narratives
Ignore the Noise, focus on your customers
- 30. • Open source telecom software underlies the majority
of the Programmable Communications Market ($100B+
revenue)
– 82% of web app servers are open source – the same be true for
Programmable Telecoms (for small / medium players)
• Open source community is the best defense for smaller
providers
– Raising all boats in the open source tide
– Employee Communications for small players $4B (2018)
growing to $8B (2022)
– Likely $10B up for grabs in the coming decade by focusing on
the customer: trust, local, easy, price
Beware False Narratives
Ignore the Noise, open source works at scale
- 31. Open Source Opportunity Cost
Time spent
earning $$$
on your core
business
Time spent
having fun
updating to the
latest release
to save $$
Over time
Costs Saved (can be) <
Revenue Forgone
Because its not core to
your business
- 32. • Everyone’s talking CPaaS, so I need a CPaaS offer!
– Twilio has won, Google / AWS define developer expectations
– HOWEVER
– Most businesses want solutions to business problems
• Faster, cheaper, better
– Which means most customers want services not APIs
• They need to alert customers, not integrate a SMS API – research, define
the service, hire a developer, project, time, money, support
– Most channels can’t use an API, their customers can’t use an API.
• Why focus on APIs?
• You need a partner that does the API stuff, so you can focus on
your customer with appropriate services
Beware False Narratives
Ignore the Noise, focus on the services
- 35. OK, but which
services?
• Great value phone system backed by unmatched local
support
• Programmable (configuration or APIs) to solve your
customers’ specific problems
Ignore the Noise, focus on the specific
services your customers need