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Codecamp iasi-26 nov 2011-the value of bpm in real world applications

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Codecamp Romania
Codecamp Romania

This document discusses business process management (BPM) and its real-world applications. It defines a business process as a set of activities to accomplish a common goal, which may be performed by people or systems. BPM is described as the management and improvement of business processes through visibility, communication between people and systems, and a focus on goals and results. The document outlines when BPM should be used, its benefits, typical project teams and lifecycle, modeling notation, and performance analysis. It demonstrates BPM software and walks through a sample hiring request process.

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The value of BPM in real world applications Eduard Cimbru 23.11.2011
Henry Ford’s assembly line (1903) Single process with sequenced activities Each worker performed a single task Results: first affordable car (increased productivity, best paid workers)
Presentation Outline
What is a business process? A business process is the set of activities required to accomplish a common goal. The activities may be performed by people or systems and are completed either sequentially or in simultaneously.
What is business process management? Management of business processes? (methodology) It is The Goal, The System, The Expected Results The Goal: efficient process with visibility The System:  management of people involved in the process  system to system communications The Results: process improvement
When should you do BPM? When you have:  A clear flow of high-volume transactions that need to be passed from one person to another  Multi-step process with critical processing time  Unclear roles and gaps in the process  General: low satisfaction with a business service (low employee satisfaction)
Benefits of BPM Formalize existing process and spot needed improvements Facilitate automated, efficient process flow Increase productivity and decrease head count Business intelligence (raw data -> meaningful information) Ability to effect change on existing business processes in real time
BPM Project Teams Process Sponsor Process Owner Project Lead Subject Matter Experts BPM Project Development Team
BPM project lifecycle  Business close to IT solution
BPM Notation
Process Design Patterns
Process Design Patterns
Process Design Patterns
Performance Analysis Three dimensions of performance: time, cost, quality Time: flow time, service time, waiting time Cost: average utilization of resources (rca – resource consumption accounting) Quality: customer satisfaction (questionnaires), complaints Run simulation and calculate all kinds of KPIs
The iceberg syndrome  Icebergs only show 10% of their mass above water Perception, the tip of the iceberg called reality BPM implementation is a multi-faced activity with advantages but also challenges
Demo  Activiti 5.8  Light-weight BPM platform (open source)  Activiti Engine – easy to use for Java devs  Activiti Explorer – task management portal  Eclipse Activiti Designer Plugin – process modelling
Demo Process: Hiring Request 1. HR Associate enters a new request of position in the system (Process start) 2. HR Manager will approve, if necessary 2.1 If manager doesn’t approve process goes to 5 (and ends) else continue to next step 3. HR Associate finalizes job description 4. Position is published automatically to the web and at the same time the HR System gets updated 5. Process End
The process..
Thank you Please fill in the feedback forms.
References Chang, James; BPM Systems; 2006; Auerbach Blokdijk, Gerarad; BPM 100 Success Secrets Jeston, John, Nelis, Johan; BPM; 2008;Elsevier Wolf, Karsten, Toumani, Farouk; BPM; 2011;LNCS 6896 www.activiti.org

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Codecamp iasi-26 nov 2011-the value of bpm in real world applications

  • 1. The value of BPM in real world applications Eduard Cimbru 23.11.2011
  • 2. Henry Ford’s assembly line (1903) Single process with sequenced activities Each worker performed a single task Results: first affordable car (increased productivity, best paid workers)
  • 4. What is a business process? A business process is the set of activities required to accomplish a common goal. The activities may be performed by people or systems and are completed either sequentially or in simultaneously.
  • 5. What is business process management? Management of business processes? (methodology) It is The Goal, The System, The Expected Results The Goal: efficient process with visibility The System:  management of people involved in the process  system to system communications The Results: process improvement
  • 6. When should you do BPM? When you have:  A clear flow of high-volume transactions that need to be passed from one person to another  Multi-step process with critical processing time  Unclear roles and gaps in the process  General: low satisfaction with a business service (low employee satisfaction)
  • 7. Benefits of BPM Formalize existing process and spot needed improvements Facilitate automated, efficient process flow Increase productivity and decrease head count Business intelligence (raw data -> meaningful information) Ability to effect change on existing business processes in real time
  • 8. BPM Project Teams Process Sponsor Process Owner Project Lead Subject Matter Experts BPM Project Development Team
  • 9. BPM project lifecycle  Business close to IT solution
  • 14. Performance Analysis Three dimensions of performance: time, cost, quality Time: flow time, service time, waiting time Cost: average utilization of resources (rca – resource consumption accounting) Quality: customer satisfaction (questionnaires), complaints Run simulation and calculate all kinds of KPIs
  • 15. The iceberg syndrome  Icebergs only show 10% of their mass above water Perception, the tip of the iceberg called reality BPM implementation is a multi-faced activity with advantages but also challenges
  • 16. Demo  Activiti 5.8  Light-weight BPM platform (open source)  Activiti Engine – easy to use for Java devs  Activiti Explorer – task management portal  Eclipse Activiti Designer Plugin – process modelling
  • 17. Demo Process: Hiring Request 1. HR Associate enters a new request of position in the system (Process start) 2. HR Manager will approve, if necessary 2.1 If manager doesn’t approve process goes to 5 (and ends) else continue to next step 3. HR Associate finalizes job description 4. Position is published automatically to the web and at the same time the HR System gets updated 5. Process End
  • 19. Thank you Please fill in the feedback forms.
  • 20. References Chang, James; BPM Systems; 2006; Auerbach Blokdijk, Gerarad; BPM 100 Success Secrets Jeston, John, Nelis, Johan; BPM; 2008;Elsevier Wolf, Karsten, Toumani, Farouk; BPM; 2011;LNCS 6896 www.activiti.org