Personal Information
Organization / Workplace
Ithaca, NY United States
Occupation
Learning Experience Design, Communications Manager, Performance Consultant
Industry
Education
Website
www.amysfriend.com
About
Amy Friend helps companies to achieve significant business results in the areas of customer satisfaction, growth, and cost reduction. She applies her experience as an Instructional Designer and Black Belt Quality Manager to assess needs, do root cause analysis, and propose interventions that will meet the desired results. As a "working manager," she has managed a department of 24 employees with a budget of $3M as well as rolls up her sleeves and "do the doing" facilitating and designing learning. She has experience with service, medical devices, and imaging.
Tags
amy friend
amy s friend
stc
society for technical communication
stc spectrum
asq
american society for quality
amysfriend.com
asq in service
spectrum
technical communication
kodak
agile learning development
process improvement
#amysfriend #coronasabbatical
asq in business
reduce defects in business process
six sigma business process
six sigma in technical communications
six sigma in non-manufacturing
defect reduction
six sigma
project management
diversity marketing
service quality
localization
rochester ny
content management
out and equal
#stcorg
#techcomm
#spectrum14
personal marketing
online reputation
reputation
brand yourself
brandyourself
brand promise
online presence
personal branding
business transformation
minimal viable product
learning transformation
agile process overview
fail fast
agile development
agile in business
agile instructional design
agile
elapsed time
cycle time reduction
reduce cycle time
improving technical communications
process improvement in business
process improvement non-manufacturing
cycle time
writing defects
digital learning blueprint
digital learning
learner engagement
becomecorning
become corning
global onboarding
new age learning
five moments of learning needs
learning needs
new skills in learning
modern learning
learning experience design
intrepid by vitalsource
intrepid by vital source
judy albers
technical knowledge management
improve communications
business process improvement
lean startup
lean in technical communications
technical communications
applying lean to business
lean
#amyfriend
#cheapyankee
jerry tavormina
asq in non-manufacutring
six sigma in service
reduce defects in technical communication
project manage instructional design
tracking training projects
estimating training projects
project managment for communications
instructional design
needs analysis
estimating and tracking
addie
spectrum conference
instructional design planning
project planning
training design
workplace summit
inclusion
diversity
employee resource groups
all hands for our brand
lambda network
overcoming resistance
personal power grid
elizabeth kubler ross
change personal identity
transitions
bill bridges
managing change
change
pride@kodak
kodak lambda network
kodak employee resource group
sourcing strategy
rebranding
new company setup
content migration
fuzzy match
scott bass
translation memory
translation
mbf
management by fact
radar chart
performance improvement
benchmark
m2 chart
dpu
kodak service and support
tim cassidy
service delivery
customer satisfaction
harassment
bullying
respect
rochester
glsen
capability maturity model
quality management system
cost of quality
cms
corporate coming out continuum
See more
Presentations
(11)Documents
(6)Likes
(3)Music City Agile - KonMari your Backlog: Tidying up those PBIs
Julie Wyman
•
4 years ago
Developing a learning strategy
Johan Skoglöf
•
4 years ago
Анализ зарубежных трендов корпоративного e-learning. Андрей Кубай.
Corporate_E-Learning_UA
•
8 years ago
Personal Information
Organization / Workplace
Ithaca, NY United States
Occupation
Learning Experience Design, Communications Manager, Performance Consultant
Industry
Education
Website
www.amysfriend.com
About
Amy Friend helps companies to achieve significant business results in the areas of customer satisfaction, growth, and cost reduction. She applies her experience as an Instructional Designer and Black Belt Quality Manager to assess needs, do root cause analysis, and propose interventions that will meet the desired results. As a "working manager," she has managed a department of 24 employees with a budget of $3M as well as rolls up her sleeves and "do the doing" facilitating and designing learning. She has experience with service, medical devices, and imaging.
Tags
amy friend
amy s friend
stc
society for technical communication
stc spectrum
asq
american society for quality
amysfriend.com
asq in service
spectrum
technical communication
kodak
agile learning development
process improvement
#amysfriend #coronasabbatical
asq in business
reduce defects in business process
six sigma business process
six sigma in technical communications
six sigma in non-manufacturing
defect reduction
six sigma
project management
diversity marketing
service quality
localization
rochester ny
content management
out and equal
#stcorg
#techcomm
#spectrum14
personal marketing
online reputation
reputation
brand yourself
brandyourself
brand promise
online presence
personal branding
business transformation
minimal viable product
learning transformation
agile process overview
fail fast
agile development
agile in business
agile instructional design
agile
elapsed time
cycle time reduction
reduce cycle time
improving technical communications
process improvement in business
process improvement non-manufacturing
cycle time
writing defects
digital learning blueprint
digital learning
learner engagement
becomecorning
become corning
global onboarding
new age learning
five moments of learning needs
learning needs
new skills in learning
modern learning
learning experience design
intrepid by vitalsource
intrepid by vital source
judy albers
technical knowledge management
improve communications
business process improvement
lean startup
lean in technical communications
technical communications
applying lean to business
lean
#amyfriend
#cheapyankee
jerry tavormina
asq in non-manufacutring
six sigma in service
reduce defects in technical communication
project manage instructional design
tracking training projects
estimating training projects
project managment for communications
instructional design
needs analysis
estimating and tracking
addie
spectrum conference
instructional design planning
project planning
training design
workplace summit
inclusion
diversity
employee resource groups
all hands for our brand
lambda network
overcoming resistance
personal power grid
elizabeth kubler ross
change personal identity
transitions
bill bridges
managing change
change
pride@kodak
kodak lambda network
kodak employee resource group
sourcing strategy
rebranding
new company setup
content migration
fuzzy match
scott bass
translation memory
translation
mbf
management by fact
radar chart
performance improvement
benchmark
m2 chart
dpu
kodak service and support
tim cassidy
service delivery
customer satisfaction
harassment
bullying
respect
rochester
glsen
capability maturity model
quality management system
cost of quality
cms
corporate coming out continuum
See more