Partner Solution: CIGNEX DATAMATICS - Integration of Alfresco ECM & Liferay to build an Enterprise Portal for Groupo Posadas
•
2 likes•3,589 views
The document discusses a case study of integrating Alfresco ECM and Liferay portal software to build an enterprise portal for Grupo Posadas, a large hotel chain in Latin America. Key points include: - CIGNEX Datamatics implemented the solution to address Posadas' challenges of poor performance, lack of workflows and duplication across its multiple brands. - The solution featured Alfresco for document management, web content management and other functions, integrated with Liferay portal for personalization, search and collaboration. - Benefits included increased revenue, improved guest experience, and 50% reduction in maintenance costs through the open source software.
Report
Share
Partner Solution: CIGNEX DATAMATICS - Integration of Alfresco ECM & Liferay to build an Enterprise Portal for Groupo Posadas
- 1. Integration of Alfresco ECM & Liferay to build an Enterprise Portal for Groupo Posadas May 29, 2012 Presented By Navneet Hundal – Marketing Manager, Alfresco Jayesh Prajapati– Sr. Consultant, Alfresco, CIGNEX Datamatics Hetal Prajapati – Sr. Consultant, Liferay, CIGNEX Datamatics Nirav Shah – Sr. Director – Marketing & Corporate Communication, CIGNEX Datamatics
- 2. Agenda • Introductions – Alfresco, Open Source ECM – CIGNEX Datamatics, Alfresco Global Platinum Partner • About Alfresco • Alfresco as IBE Platform • Alfresco for Travel & Hospitality • Case Study: Posadas • About CIGNEX Datamatics CIGNEX Datamatics Confidential 2
- 6. Accessible Anywhere CIGNEX Datamatics Confidential 6
- 8. Designed for People CIGNEX Datamatics Confidential 8
- 9. Alfresco as IBE (Integrated Business Ecosystem) Platform CIGNEX Datamatics Confidential 9
- 10. IBE - Integrated Business Ecosystem Stake Holders BI • Employees CRM E-commerce • Clients Business Portals • Partners Learning Legacy • Suppliers Management Applications ERP Portals • Government • Bank Building a Technology Platform to Compete in the Connected Economy CIGNEX Datamatics Confidential 10
- 11. Alfresco Implementations by CIGNEX Datamatics Industry Healthcare High Tech Telecom, Media, BFSI Education Government Travel & Entertainment Hospitality Solutions Portals & Social Collaboration, Research & Collaboration Portal, Learning Management Portal, Hospitality/Media/Entertainment Portals Integrations Applications Document Record Web Content Enterprise Content Integration Management Management Management Collaboration And Services CIGNEX Datamatics Confidential 11
- 12. Alfresco Integrations by CIGNEX Datamatics RESTful Web Services/ Web Scripts/ CMIS Versioning Workflow Security Modeling Search Scripting Alfresco DM/WCM Templates X-forms Transformations Rules Engine External Feeds External Apps (News XML, ZIP, Email, (Digital Assets, Meta- DAM System, Administrators Scanners, Fax, Others) Data) Asset Storage CIGNEX Datamatics Confidential 12
- 13. Alfresco in Travel & Hospitality CIGNEX Datamatics Confidential 13
- 14. Enterprise Content Management in Travel & Hospitality Collaboration Rich User Social Search Version Mobile Scanning & Experience Features Control Imaging Stakeholders in Travel & Hospitality Guests/ Passengers Staff Management Suppliers/ Partners Associated Brands Accounts External Portals* Apache Ephesoft* Applications * Solr* * External applications CIGNEX Datamatics Confidential 14
- 15. Alfresco Components in Hospitality Infrastructure Travel & Hospitality Flexibility & Scalability Content Publishing Compliance to Promotional Campaigns Standards (ex: Discount Club) Security Document Management Alfresco ECM Administration Advanced Search Integration Support Applications/ Widgets Multi-tenancy Communication CIGNEX Datamatics Confidential 15
- 16. Posadas Success Story: Hospitality Portal for Multiple Brands IBE - UXP using Liferay + Alfresco CIGNEX Datamatics Confidential 16
- 17. Posadas Overview POSADAS is a leading Latin American hotel operator in Mexico and South America. POSADAS operates around 19,000 rooms in more than 100 hotels across seven brands in the most frequently visited beach and city destinations. In Mexico, it manages 20% of the rooms of the tourist category hotel chains. POSADAS is the largest Latin American hotel company in the region. Hotels Services Vacation Club Contact Center Loyalty OTA BPO CIGNEX Datamatics Confidential 17
- 18. Challenges Poor response time Burning Needs – Page load time was greater than 4 seconds • Lack of content publishing workflow and staging • Information sprawl and duplication of content • Legacy technology Missing – Lack of Web2.0 features & advanced Elements search functionalities • – Cost of maintenance, support and Guest Experience enhancements through personalized • Existing System info J2EE based Portal Channel Partner Collaboration • Documentum ECM • Real-time promotion – Disparate systems Social Media – Lack of centralized database & • collaboration – – • CIGNEX Datamatics Confidential 18
- 19. UXP Solution Architecture Alfresco ECM Liferay Portal System & Network Users Administrators Static Contents Portal Web Server FSR/Web Application Alfresco Web Client Application Portal/Web Apps IBE Widget Image Carousel Video Blog Staging Server Firewall FB WTHR Twtr Search – Hotel, Destination, Special Map & Local Attraction Flickr Be Dyn Content Repository, Business Rules, Offers Security, Workflow, Transformations, Liferay Framework Document Lifecycle, Search, Reports RESTful Web Services Social ECM IBE N/W Page Authentication Blog Service Service Client Mgmt & Authorization Run-Time API The Mini Site UI me Management Hard disk Alfresco Run-time Oracle 10g Instances Media XML files CMS Oracle 10g Images Metadata etc. Folders Rules etc. CIGNEX Datamatics Confidential 19
- 20. Solution (cont.) Fiesta Caesar Caesar One Fiesta Americana Fiesta Inn Park Business Hotels Live Aqua Americana Grand Web Portals Liferay Presentation Framework Alfresco Posadas Internet Content Manager Booking Engine Search & Availability Content Rates and Engine Inventory CIGNEX Datamatics Confidential 20
- 21. Solution Features Alfresco Liferay Document Management & Integrations Portal • Specialized content • Role based security • Internet Booking Web Content Management Workflow framework Engine • Content & page • 3rd party content • Folder based rules and management integration with actions • Live page editing & Google Maps & • Automatic version scheduling weather services control • SEO • Social Media • Standards Driven • Multi-tier search • One-click page • Inline preview creation • Multi-lingual • Multi-language & Multicurrency CIGNEX Datamatics Confidential 21
- 22. Solution Highlights Integrated Solution enabling Flexible Architecture collaboration and effectiveness – Support 750+ concurrent and 2,000+ • • – Real time sales promotions on content contributors websites as well across partners – Easy integration with 3rd party Security systems/applications using web services & shopping functionalities. – Data encryption, secure audit trail, • – Social Media support. Includes blogs, compliance reports, etc. Facebook, Twitter, Linked-in, etc – Advanced access controls & secure access to information from legacy systems Content Repository, Search & Access – Content as a Service (CaaS) – Multi-lingual & multi-currency • accessible anywhere, anytime through single point of access & control support • – Flexibility in content editing – offline, online and update modes – Common, advanced workflow across all brands – Support for standard protocols - CIFS, WebDav, FTP and Web Services CIGNEX Datamatics Confidential 22
- 23. Benefits achieved using IBE - UXP • Increased RevPAR • Improved Guest experience – Personalized & focused guest experience – Ease of rolling out additional portals, based on business needs • Reduction in the TCO of the web sites and ECM – Over 50% reduction in AMC costs using Alfresco & Liferay Open Source solutions – Reduced storage cost due to centralized repository CIGNEX Datamatics Confidential 23
- 24. About CIGNEX Datamatics CIGNEX Datamatics Confidential 24
- 25. What Does CIGNEX Datamatics Do? In the last 11 years, CIGNEX Datamatics helped its clients save in excess of US$500 Million by leveraging Commercial Open Source Software across 200+ implementations Time Saving CIGNEX Datamatics Confidential 25
- 26. Where We Can Help You web content management portals document management intranets records management e-commerce DAM digital asset management social collaboration big data/analytics integration & ESB business intelligence mobile apps business process SAP/ ERP apps enterprise search ...more Open Source Center of Excellence (CoE) CIGNEX Datamatics Confidential 26
- 27. Alfresco Practice @ CIGNEX Datamatics Since 2005 – Global Platinum Partner • – Over 50 Implementations – Team of 70 Alfresco consultants – Created IP and Use Accelerators • Toolkit: Migration from Documentum 2010 Alfresco APAC 2010 Alfresco North America • Contract Lifecycle Management Partner of the Year Partner of the Year Achievements Alfresco “Recognized Developer” • Authored 4 Alfresco Books – 2010 Alfresco Partner of the Year – 2008 Best North American implementation of the Year – – 2007 WCM Implementation of the – Year CIGNEX Datamatics Confidential 27
- 28. Free Assessment Offer This assessment enables companies to maximize existing IT assets and build a roadmap of the VETTED Open Source technology options that • Reduce software costs up-to 70% • Help generate opportunities for growth and service The FREE Assessment Offer Includes: Situation Analysis Gap Analysis • Recommendations/Roadmap For more: • • www.cignex.com/alfresco-freeassessment CIGNEX Datamatics Confidential 28
- 29. Questions From the Audience? Making Open Source work for the Enterprise Presented By Jayesh Prajapati jayesh.prajapati@cignex.com Hetal Prajapati hetal.prajapati@cignex.com Nirav Shah nirav.shah@cignex.com CIGNEX Datamatics Confidential 29