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Udit Pahwa

Polycab, an Indian cables and wires company, adopted Anunta's fully managed virtual desktop infrastructure to transition its 800 employees across 60 locations to a centrally managed environment in order to enable mobile access to applications and reduce IT costs. Anunta consolidated Polycab's servers, deployed virtual desktops and applications, and provided ongoing management and support. This solution improved mobility and decision making, lowered application delivery costs by 16-22%, and increased end user satisfaction through reduced downtime.

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An Anunta Case Study Polycab, India’s leading Cable & Wires Company adopts Anunta’s fully managed virtualized Data Centers and Desktops model to transition to a centrally managed environment and reduces its cost of application delivery, increases end-user satisfaction and most importantly enables anywhere, any device access to make business more efficient. www.anuntatech.com
www.anuntatech.com 01 Introduction The Challenge Approach Polycab is India's leading Cables & Wires Company with 60 locations spread across the country, and an annual revenue of approximately a billion dollars. As is typical of the manufacturing industry its managers were frequently on the move and accessing enterprise applications, was either not possible or was a slow process. This in turn impacted the entire business planning and strategy function since inputs like order booking, inventory management, sales planning etc. was not possible in real time. Polycab therefore wanted to transform its legacy IT infrastructure to a business enabling architecture that would empower its employees across the country. Being a large enterprise with a distributed workforce spread across 60 (HO, 19 manufacturing units, 28 sales depots, 12 branch offices) diverse locations in India, Polycab was facing a challenge in managing its IT Infrastructure. It had 15 physical servers, hosting multiple application instances. Employees were facing slow response time of applications and down time due to legacy systems, IT support costs were spiraling. The IT team was always fire-fighting issues of over 600 key users operating from its Halol (Gujarat) and Daman production units. With its managers tied to physical desktops, accessing enterprise applications on the move was inconvenient and the process was not very user friendly. This was in a way affecting business planning and strategy which lacked real time access to data in order to take informed decisions. IT was under pressure to find an optimum cost solution. Giving laptops and/or tablets was evaluated but the plan was shelved due to budget and security constraints. When enterprise-wide desktops were due for refresh, Polycab decided to evaluate the low user-support, highly secure advantages of cloud computing to effect a business transformation. When Polycab started evaluating Cloud solutions, it looked for Partners who provided a Managed services approach rather than a pure systems integration one since Polycab did not want to lose time re-skilling employees in managing virtualized environments and Anunta's fully managed application delivery has empowered Polycab's managers with anywhere, anytime access. This in turn has ensured that business gets real time inputs of business processes, materials and resources making decision making more informed and nimble. Udit Pahwa, CIO, Polycab Wires Pvt. Ltd. “ “
www.anuntatech.com 02 wanted to ensure User acceptance across business units from Day 1. It chose Anunta because unlike other vendors who approached infrastructure management in silos of datacenter, network and endpoints, Anunta offered end-to-end responsibility for design, integration & management with SLAs on end-user performance across locations. In addition it offered a lower cost of application delivery per user fixed over the term of the contract. The uniqueness of ADaaS is that unlike most solutions that begin at the datacenter level, it begins at the end-user level and reverse engineers the solution to provide one that is measurable and enforceable from an end-user level SLA standpoint. At the outset, Anunta undertook a server consolidation exercise at the data centre level and reduced Polycab's 15 servers to 7 with 2 servers for application hosting and 5 for hosting desktops. After conducting a comprehensive study of Polycab's 800+ users spread across diverse locations, Anunta's team noted the need to create 4 different user profiles, and put in place an environment that comprised a HSD-HVD-Application streaming environment using Citrix Xen VDI configured on a cluster of high density, high availability physical servers, a high availability precision storage area network that handles the user data Disk IO's connected using fibre channel switches with fibre backbone and preconfigured, hardened and standardized thin clients with pre-requisite client software. The core backend application is their ERP platform, Microsoft Navision. The application delivery architecture therefore took into account type of access and the amount of storage different groups of users required and systems were designed in a way that task users get a right-sized CPU and high-end users get a fair share of the computing without comprising the application performance. The most critical aspect of the application delivery architecture was facilitating proactive monitoring which is embedded at the solution design level to focus on the end-user. Anunta put in place a 7 level intelligent probe monitoring system that identifies how the application is behaving at the end-user terminal and generates alerts for any aberrations. Management of the Virtualized environment is the most critical step in delivering business benefit. If not done properly, all the company would have achieved is an IT transformation. Anunta's IT management is tightly linked to the design of the solution. So with user needs defined, capacities and applications allotted, the operational backbone to manage the IT chain was put in place. As a result, a core support team containing an end-user experience management team and a service assurance & customer experience management team was put in place. Overview of Anunta's Solution Managing the Virtualized Environment
www.anuntatech.com Solution Benefits – Business Impact 1. Anywhere-anytime Access By transitioning from a PC-based environment to a virtualized one, users were no longer tied to their desktops. By moving them to the cloud, users were now able to access information at their convenience, from any device in a user-customized way. Managers on the move now enjoy access to enterprise applications at any location with virtual desktops that replicate their customized user experience. This ensures business has real time data across functions and management is able to take informed business decisions on various parameters critical to achieving top-line and bottom line goals. 2. Making business flexible and resilient This transition proved to be a big boon to Polycab last October when the main cable supplying power to Polycab's three of the 5 key production units at Kadeeya snapped. The backup UPS power supply was unstable and Polycab users were simply left with dead terminals. To add to woes, it was month-end and stock reconciliation got stuck. Polycab had another office nearby but physically moving the desktops was practically not possible. Thanks to Anunta's thin-clients based solution, Polycab was able to quickly move users from all the three units to their office's conference room and continue the stock reconciliation process without any hiccups. 3. Lowered Cost of Application Delivery Anunta's skills at virtualization technology ensured that Polycab gets right-sized architecture. Its fully managed model ensured ownership throughout the design, integration and management stages ensuring optimum costs. The centrally hosted, RIM model offered by Anunta has led to lower IT support costs. Through the life of the contract Polycab has succeeded in lowering application delivery costs by 16-22%. 4. Improved end-user satisfaction After implementing ADaaS, Polycab has observed that the trouble tickets have drastically dropped down, for virtualized machines, enhancing end-user experience and satisfaction, when compared to the issues being faced with physical desktops. 5. Simplified IT Management Anunta not only consolidated the various instances of applications, but also consolidated and virtualized Polycab's servers which gave Polycab a two-fold advantage of fewer assets to manage. It helped Polycab's IT to centrally manage and update its entire IT infrastructure, thus minimizing the time required to access enhanced workspaces and applications, so that end-users can continue to run at peak productivity. 03
www.anuntatech.com Conclusion By adopting Anunta's ADaaS solution, Polycab achieved the following business benefits: ? Achieved an IT transformation that made business more agile and improved business oversight with anywhere, anytime access to applications ? Reduced costs of application delivery by 16 – 22% over the term of the contract ? Effected the entire transformation at minimal risk since ADaaS ensured complete accountability and single point ownership of application delivery ? Increased end-user satisfaction with improved availability and drastically reduced trouble tickets ? Simplified IT management with centrally hosted architecture and reduced IT support costs RIM. 04
Level 2, Block B6, Nirlon Knowledge Park, Off Western Express Highway, Goregaon East, Mumbai 400 063. Corporate Headquarters: Mumbai

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Anunta-Case-Study-Detailed-Polycab

  • 1. An Anunta Case Study Polycab, India’s leading Cable & Wires Company adopts Anunta’s fully managed virtualized Data Centers and Desktops model to transition to a centrally managed environment and reduces its cost of application delivery, increases end-user satisfaction and most importantly enables anywhere, any device access to make business more efficient. www.anuntatech.com
  • 2. www.anuntatech.com 01 Introduction The Challenge Approach Polycab is India's leading Cables & Wires Company with 60 locations spread across the country, and an annual revenue of approximately a billion dollars. As is typical of the manufacturing industry its managers were frequently on the move and accessing enterprise applications, was either not possible or was a slow process. This in turn impacted the entire business planning and strategy function since inputs like order booking, inventory management, sales planning etc. was not possible in real time. Polycab therefore wanted to transform its legacy IT infrastructure to a business enabling architecture that would empower its employees across the country. Being a large enterprise with a distributed workforce spread across 60 (HO, 19 manufacturing units, 28 sales depots, 12 branch offices) diverse locations in India, Polycab was facing a challenge in managing its IT Infrastructure. It had 15 physical servers, hosting multiple application instances. Employees were facing slow response time of applications and down time due to legacy systems, IT support costs were spiraling. The IT team was always fire-fighting issues of over 600 key users operating from its Halol (Gujarat) and Daman production units. With its managers tied to physical desktops, accessing enterprise applications on the move was inconvenient and the process was not very user friendly. This was in a way affecting business planning and strategy which lacked real time access to data in order to take informed decisions. IT was under pressure to find an optimum cost solution. Giving laptops and/or tablets was evaluated but the plan was shelved due to budget and security constraints. When enterprise-wide desktops were due for refresh, Polycab decided to evaluate the low user-support, highly secure advantages of cloud computing to effect a business transformation. When Polycab started evaluating Cloud solutions, it looked for Partners who provided a Managed services approach rather than a pure systems integration one since Polycab did not want to lose time re-skilling employees in managing virtualized environments and Anunta's fully managed application delivery has empowered Polycab's managers with anywhere, anytime access. This in turn has ensured that business gets real time inputs of business processes, materials and resources making decision making more informed and nimble. Udit Pahwa, CIO, Polycab Wires Pvt. Ltd. “ “
  • 3. www.anuntatech.com 02 wanted to ensure User acceptance across business units from Day 1. It chose Anunta because unlike other vendors who approached infrastructure management in silos of datacenter, network and endpoints, Anunta offered end-to-end responsibility for design, integration & management with SLAs on end-user performance across locations. In addition it offered a lower cost of application delivery per user fixed over the term of the contract. The uniqueness of ADaaS is that unlike most solutions that begin at the datacenter level, it begins at the end-user level and reverse engineers the solution to provide one that is measurable and enforceable from an end-user level SLA standpoint. At the outset, Anunta undertook a server consolidation exercise at the data centre level and reduced Polycab's 15 servers to 7 with 2 servers for application hosting and 5 for hosting desktops. After conducting a comprehensive study of Polycab's 800+ users spread across diverse locations, Anunta's team noted the need to create 4 different user profiles, and put in place an environment that comprised a HSD-HVD-Application streaming environment using Citrix Xen VDI configured on a cluster of high density, high availability physical servers, a high availability precision storage area network that handles the user data Disk IO's connected using fibre channel switches with fibre backbone and preconfigured, hardened and standardized thin clients with pre-requisite client software. The core backend application is their ERP platform, Microsoft Navision. The application delivery architecture therefore took into account type of access and the amount of storage different groups of users required and systems were designed in a way that task users get a right-sized CPU and high-end users get a fair share of the computing without comprising the application performance. The most critical aspect of the application delivery architecture was facilitating proactive monitoring which is embedded at the solution design level to focus on the end-user. Anunta put in place a 7 level intelligent probe monitoring system that identifies how the application is behaving at the end-user terminal and generates alerts for any aberrations. Management of the Virtualized environment is the most critical step in delivering business benefit. If not done properly, all the company would have achieved is an IT transformation. Anunta's IT management is tightly linked to the design of the solution. So with user needs defined, capacities and applications allotted, the operational backbone to manage the IT chain was put in place. As a result, a core support team containing an end-user experience management team and a service assurance & customer experience management team was put in place. Overview of Anunta's Solution Managing the Virtualized Environment
  • 4. www.anuntatech.com Solution Benefits – Business Impact 1. Anywhere-anytime Access By transitioning from a PC-based environment to a virtualized one, users were no longer tied to their desktops. By moving them to the cloud, users were now able to access information at their convenience, from any device in a user-customized way. Managers on the move now enjoy access to enterprise applications at any location with virtual desktops that replicate their customized user experience. This ensures business has real time data across functions and management is able to take informed business decisions on various parameters critical to achieving top-line and bottom line goals. 2. Making business flexible and resilient This transition proved to be a big boon to Polycab last October when the main cable supplying power to Polycab's three of the 5 key production units at Kadeeya snapped. The backup UPS power supply was unstable and Polycab users were simply left with dead terminals. To add to woes, it was month-end and stock reconciliation got stuck. Polycab had another office nearby but physically moving the desktops was practically not possible. Thanks to Anunta's thin-clients based solution, Polycab was able to quickly move users from all the three units to their office's conference room and continue the stock reconciliation process without any hiccups. 3. Lowered Cost of Application Delivery Anunta's skills at virtualization technology ensured that Polycab gets right-sized architecture. Its fully managed model ensured ownership throughout the design, integration and management stages ensuring optimum costs. The centrally hosted, RIM model offered by Anunta has led to lower IT support costs. Through the life of the contract Polycab has succeeded in lowering application delivery costs by 16-22%. 4. Improved end-user satisfaction After implementing ADaaS, Polycab has observed that the trouble tickets have drastically dropped down, for virtualized machines, enhancing end-user experience and satisfaction, when compared to the issues being faced with physical desktops. 5. Simplified IT Management Anunta not only consolidated the various instances of applications, but also consolidated and virtualized Polycab's servers which gave Polycab a two-fold advantage of fewer assets to manage. It helped Polycab's IT to centrally manage and update its entire IT infrastructure, thus minimizing the time required to access enhanced workspaces and applications, so that end-users can continue to run at peak productivity. 03
  • 5. www.anuntatech.com Conclusion By adopting Anunta's ADaaS solution, Polycab achieved the following business benefits: ? Achieved an IT transformation that made business more agile and improved business oversight with anywhere, anytime access to applications ? Reduced costs of application delivery by 16 – 22% over the term of the contract ? Effected the entire transformation at minimal risk since ADaaS ensured complete accountability and single point ownership of application delivery ? Increased end-user satisfaction with improved availability and drastically reduced trouble tickets ? Simplified IT management with centrally hosted architecture and reduced IT support costs RIM. 04
  • 6. Level 2, Block B6, Nirlon Knowledge Park, Off Western Express Highway, Goregaon East, Mumbai 400 063. Corporate Headquarters: Mumbai