New ThousandEyes Product Features and Release Highlights: March 2023
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The document summarizes new product features and release highlights from ThousandEyes' March 2023 quarterly customer webinar. Key updates included: - Enhancements to monitoring of complex collaboration apps like Webex Calling with new dashboard widgets and metrics. - Improved automated session testing with auto-detection of optimal network protocols. - Integration with OpenTelemetry for increased operational efficiency and data correlation. - Expanded visibility across use cases through additional endpoint agent views, statistics, and SaaS application monitoring. - New browserbot testing options and an upgraded recorder tool to help resolve application issues.
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New ThousandEyes Product Features and Release Highlights: March 2023
- 1. <placeholder for image> ThousandEyes Quarterly Customer Webinar Series New Product Features and Release Highlights March 2023
- 2. Featured speakers Brian Tobia Technical Marketing Engineer Jonathan Zarkower Senior Product Marketing Manager © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 3. 3 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Before We Begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
- 4. New ThousandEyes Product Features and Release Highlights - March 2023 4 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Taming Complex Collaboration Apps Resolving App Issues from More Angles Unlocking Operational Efficiency Expanding Visibility Across Use Cases
- 5. Taming Complex Collaboration Apps 5 New ThousandEyes Product and Release Highlights - March 2023 ● Webex Calling Cloud Agents ● Automated Session Testing (AST) Auto-detect Recently Released Features
- 6. Taming Complex Collaboration Apps Webex Calling Cloud Agents Dashboard Widgets (quickly identify quality issues) RTP metrics (displays actual call performance) Full Bi-directional Visibility into the Webex Calling Platform
- 7. Taming Complex Collaboration Apps Automated Session Tests: Auto-Detect Protocol ● Automated Session Tests (AST) can now auto-detect the most effective network protocol for monitoring outgoing sessions ● Eliminates the need to continually monitor and (potentially) modify test settings based on app/location changes ● One-click setup for new tests Optimized Agent Results and Zero-Config Test Setup Setting will be default for newly created ASTs
- 8. Unlocking Operational Efficiency 8 New ThousandEyes Product and Release Highlights - March 2023 ● ThousandEyes OpenTelemetry ● Dashboard Labels and API v7 Recently Released Features
- 9. ThousandEyes OpenTelemetry Unlocking operational efficiency OTel Collector Receivers Processors Exporter ThousandEyes data collection Convert raw data 2 Data sent via OTLP to Collector Meta-data (correlation) tags applied Metrics and meta-data exported to AppD or other OTel-speaking system Customizable Visibility Across Tools Correlates Disparate Data at Scale Bridges Monitoring Gaps 3 4 5 1
- 10. Dashboard Labels and Dashboard API v7 Unlocking operational efficiency ● Create a Dashboard ● Update a Dashboard ● Create a Dashboard Snapshot ● Others POST POST POST /v7/dashboards/create /v7/dashboards/{dashboardId}/update /v7/dashboard-snapshots/create New Versatile API (v7) for the Merged Dashboard Custom Dashboard Labels ● Create a custom label ● Quickly identify frequently used views ● Categorize dashboards
- 11. Demo 11 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Dashboard Labels
- 12. Expanding Visibility Across Use Cases 12 New ThousandEyes Product and Release Highlights - March 2023 ● Endpoint Agent View and Agent Stats Update ● Expanded SaaS Monitoring With Internet Insights Recently Released Features
- 13. Endpoint Agent View Updates Expanding visibility across use cases Expansion in Endpoint Agent Search
- 14. Endpoint Agent View Updates Expanding visibility across use cases Continuous Tracking of Wi-Fi Environments Switching SSIDs results in significant link speed increase
- 15. Additional Endpoint Agent Statistics Expanding visibility across use cases Wireless Details Displayed Alongside Endpoint Stats Hotel lobby Wi-Fi on 2.4Ghz channel could be the cause of high packet loss
- 16. Additional Endpoint Agent Statistics Expanding visibility across use cases Filter on Specific Agent Metrics to Identify Performance Issues Agent exhibiting consistently high latency
- 17. Additional Endpoint Agent Statistics Expanding visibility across use cases Troubleshooting with Only Affected Agents
- 18. Additional Endpoint Agent Statistics Expanding visibility across use cases See the Impact per Destination Server All agents connected to this destination were affected
- 19. Demo 19 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Endpoint Agent Views
- 20. Expanded SaaS Monitoring in Internet Insights Expanding visibility across use cases ✔ ✔ ✔ ✔ Finance Streaming New Additions to Application Catalog Collab/Messaging Social Media
- 21. Resolving App Issues From More Angles 21 New ThousandEyes Product and Release Highlights - March 2023 ● New BrowserBot Test Options ● ThousandEyes Recorder Upgrade ● Cisco AppDynamics + ThousandEyes Integration Recently Released Features
- 22. New Browserbot Options Resolving app issues from more angles Permissions for Geolocation, Camera and Microphone Page Load Strategy Browser’s Locale Support Disable Screenshots
- 23. New Browserbot Options (cont.) Resolving app issues from more angles Report Only on Most Important Metrics or Sites CDN causing high page load times is good candidate for test exclusion Exclude unwanted metrics/URLs Show only relevant page components in waterfall
- 24. Playback ThousandEyes Recorder Upgrade Resolving app issues from more angles ● Provides an IDE for creating, validating, enhancing transaction test scripts based on your browser actions ● API Access and Login permissions allow use of Recorder IDE for script creation only ● Auto-generates the .js script with the necessary elements ● Allows playback of the recorded script to find any element errors ● Limits access to creating tests and credentials for more organizational control Standalone Mode for the Recorder IDE
- 25. ThousandEyes Recorder Upgrade (cont.) Resolving app issues from more angles Test Creation Mode for the Recorder IDE ● Script creation features same as Standalone Mode ● Access existing shared credentials in scripts ● Export to ThousandEyes platform by pre-configuring test browser options ○ Transaction Timeout ○ Microphone and Camera ○ Geolocation ○ Exclude Domains/Object URLs Create a new test in the user’s account Test Creation Mode for Recorder IDE
- 26. ThousandEyes + Cisco AppDynamics Integration Resolving app issues from more angles AppD application health status correlated with ThousandEyes visibility within ThousandEyes views Auto-discovery of AppDynamics- monitored app domains Expanded app dependency recommendations and test templates ThousandEyes insights viewable within AppDynamics via exported OTeL metrics
- 27. 27 Upcoming Events Connect With Your Account Team!
- 28. Q&A 28 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 29. 29 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next steps Blog Learning Resources Connect with your CSM • Subscribe to our blog to keep up-to-date! www.thousandeyes.com/blog/ • New tutorial videos on our features https://www.thousandeyes.com/resources/?cat=tutorial • Reach out to your CSM with any questions
- 30. 30 © 2023 Cisco Systems, Inc. and/or its affiliates. All rights reserved.