De-Mystifying Capacity Management in the Digital World
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Capacity management is an integral function of organizations running medium to enterprise multi-domain complex IT environments. Over the years, the shift from physical to virtual, to Cloud and now to DevOps/Microservices, has inevitably changed the perception of capacity management and whether it is still needed today. View this webinar on-demand to learn why it’s necessary to invest in a toolset that underpins your capacity management process and why Syncsort’s Athene™ should be your tool of choice for delivering business and service assurance while controlling costs and meeting SLAs. We also explore key topics such as: • What is capacity management • How capacity management has evolved and why it’s as important for the Cloud • How capacity management can encompass but differ from real-time monitoring • Why we still need a mature capacity management process in place that should co-exist with your load and performance testing activities • What benefits can be realized from implementing and maturing a capacity management process
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De-Mystifying Capacity Management in the Digital World
- 1. Demystifying Capacity Management in the Digital World Jamie Baker – Senior Product Manager
- 2. Housekeeping Webcast Audio • Today’s webcast audio is streamed through your computer speakers. • If you need technical assistance with the web interface or audio, please reach out to us using the chat window. Questions Welcome • Submit your questions at any time during the presentation using the chat window. • We will answer them during our Q&A session following the presentation. Recording and slides • This webcast is being recorded. You will receive an email following the webcast with a link to download both the recording and the slides.
- 3. • What is Capacity Management? • How Capacity Management can encompass but differ from Real-time monitoring? • Why you need a mature Capacity Management process in place that should co-exist with your load and performance testing activities • What benefits can be realized from implementing and maturing a CM process Agenda Syncsort Confidential and Proprietary - do not copy or distribute3
- 4. ITIL • The Purpose of Capacity Management is to provide a point of focus and management for all capacity and performance-related issues, relating to both services and resources, and to match the capacity of IT to the agreed business demands. What is Capacity Management? Syncsort Confidential and Proprietary - do not copy or distribute4
- 5. In the beginning Syncsort Confidential and Proprietary - do not copy or distribute5
- 6. In the beginning Syncsort Confidential and Proprietary - do not copy or distribute6
- 7. In the beginning Syncsort Confidential and Proprietary - do not copy or distribute7
- 8. In the beginning Cap Man Syncsort Confidential and Proprietary - do not copy or distribute8
- 9. In the beginning Syncsort Confidential and Proprietary - do not copy or distribute9 Cap Man
- 10. In the beginning Syncsort Confidential and Proprietary - do not copy or distribute10 Cap Man
- 11. In the beginning Syncsort Confidential and Proprietary - do not copy or distribute11 Cap Man
- 12. In the beginning Syncsort Confidential and Proprietary - do not copy or distribute12 Cap Man
- 13. In the beginning Syncsort Confidential and Proprietary - do not copy or distribute13 Cap Man
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- 15. Syncsort Confidential and Proprietary - do not copy or distribute15 ITIL Capacity Management Business Index Component Resource L.O.B Storage size Response Availability # of UsersRevenue CPU Usage Forecasting required capacity according to Business plan Monitor, Analyze Optimize, Upgrade, Increase Maintain SLA Business Capacity Predict future capacity requirements from the business demand Service Capacity To manage items in the input directly to service a component capacity management, improved management. Component Capacity Capacity information of each component to monitor and to manage change in. Workload Management Service Management Resource Management
- 16. 1. We don’t need it for the cloud • On-demand, infinite resources 2. “Clouds are elastic” • Dynamic, automatic, prevention 3. Costs are always lower when using the cloud • Fixed assets, Depreciation, Datacenter, Operations… 4. Architecture and planning become less important • All you can eat perceptions, fire and forget approach • Unless dedicated, multi-tenant model performance guarantees? Cloud and Capacity Management – The Myths! Syncsort Confidential and Proprietary - do not copy or distribute16
- 17. Benefits • Process underpinned by pliable IT infrastructure • Digital service relationships • Continuous change • Quick to market • Avoid slow and onerous processes So… • Where does Capacity Management fit into an elastic environment? • How does it need to change and adapt? DevOps, Agile and Capacity Management Syncsort Confidential and Proprietary - do not copy or distribute17
- 18. Syncsort Confidential and Proprietary - do not copy or distribute18 Is Capacity Management still needed?
- 19. • Performance Management： Alert problems • Capacity Planning： Prevent problems Syncsort Confidential and Proprietary - do not copy or distribute19 Performance Management vs. Capacity Planning Time Response time Workload volume Resource usage KPI, Threshold Performance Management: Alert Action： Proactive management Optimize before problem happened ＝＞ CapMan Analyze： Provide root cause analysis and countermeasures ＝＞ CapMan Forecasting Spikes Batch Linear ？ Time = Capacity Management
- 20. Performance Testing • To check the performance of website servers, database, and network. If you are adopting waterfall methodology, then it is important for you to check each time release of a new version. However, if you are using the agile software development approach, then you need to test application continuously. Load Testing • To determine how many users the system can handle. You can also check out different scenarios that let you focus on different parts of your system. Like the home page or checkout webpage on your website for web load testing. It also helps you to determine how the load builds and sustains in the system. Stress testing • Website and app stress tests are significant before big events, e.g. ticket selling for a famous concert with high demand of the people. So it is very important to test regularly to the capacity of the system endurance. This also helps you to prepare for unexpected traffic spikes and gives more time and resources to fix any bottlenecks. Syncsort Confidential and Proprietary - do not copy or distribute20 Performance/Load/Stress Testing – What’s the Difference?
- 21. Syncsort Confidential and Proprietary - do not copy or distribute21 Process Immaturity COMPONENT SERVICE BUSINESS UNIXReporting/ Monitoring z/OS Integration CAB Incident/Problem Focus Reactive Project based implementation Some GUI Simulation Planning Silo’s Some trending
- 22. 22 Capacity Management – Hub of ITSM Syncsort Confidential and Proprietary - do not copy or distribute Capacity Management
- 23. Syncsort Confidential and Proprietary - do not copy or distribute23 CMMI Framework - Maturity Assessment Initial Repeatable Defined Managed Optimized
- 24. Syncsort Confidential and Proprietary - do not copy or distribute24 Process Integration with a CMIS Availability Service Desk Incident/Problem Performance Change/Release SLM Business Finance Configuration
- 25. Syncsort Confidential and Proprietary - do not copy or distribute25 A mature capacity process COMPONENT SERVICE BUSINESS Unified Reporting – Capacity Portal Integration CAB Incident/Problem Focus Reactive/Proactive Response times SLA Target Business Volumes Transaction Volumes Facilities SLM Service OwnersConfiguration Mgt Reporting/ Monitoring Planning Trending/Modeling/The Capacity Plan Facilities
- 26. Syncsort Confidential and Proprietary - do not copy or distribute26 Underpinning the Process Service BusinessComponent ServerUtilization NetworkUtilization ApplicationUsage ServiceResponse Transaction volumes StorageUsage ServiceLevel Agreements Businessforecasts Businessstrategy Aperture Application Layer Reporting Service Thresholds Metric Correlation Analysis Tuning Modelling Planning Optimization Virtualization
- 27. Benefits of Capacity Management Implementing or maturing Capacity Management allows organizations to: Configure accurately Purchase Strategically Avoid Capacity Incidents Achieve Maximum ROI • Configure their infrastructure accurately by purchasing hardware strategically, just-in-time • Avoid capacity incidents by knowing historical data and predicting the future • Achieve maximum ROI by ensuring business forecasts and plans drive IT decisions Syncsort Confidential and Proprietary - do not copy or distribute 27
- 28. • Capacity Management is still as important • Static, elastic, on-premise, hybrid or public cloud • Legacy or DevOps • Performance Testing and Capacity Management • Should work in concert • Combine Infrastructure and Application focus • Implementing and maturing your Capacity Management process • Where are you on the maturity scale? • Provide centralization and focus across Business, Service and Component • Strong toolset to underpin the process Syncsort Confidential and Proprietary - do not copy or distribute28 Summary
- 29. Questions and Key Contacts Jamie Baker SENIOR PRODUCT MANAGER, CAPACITY MANAGEMENT p +44 (0) 1823 259231 jbaker@syncsort.com