Ruthless Consistency

Copyright © 2013, Bridgeway Leadership, Inc., all rights reserved | www.bridgewayleadership.com Sponsored by:
1
Michael Canic’s presentation is
sponsored by:!
www.vistage.com!

Ruthless Consistency®
:
Aligning your organization to win
…or else!
Michael Canic, PhD
2

The history of executing strategic change initiatives …
3

Quality
“67% of companies … quality efforts failed to yield real improvement”
McKinsey & Co. study
4

Quality
Reengineering
“The Economist summarized studies … 85% of (reengineering) interventions fail.”
Management Review
5

Quality
Reengineering
Management Review
Mergers & Acquisitions
“… up to 77% of all mergers fail to deliver on their financial promise.”
Carleton & Lineberry, “Achieving Post-Merger Success”
6

Quality
Reengineering
Management Review
I.T. Implementations
“… 85% of all IT-related projects fail. Of the remaining 15% many haven’t met the
original requirements.”
Project Auditors
7

Quality
Reengineering
Management Review
I.T. Implementations
“… 85% of all IT-related projects fail. Of the remaining 15% many haven’t met the
original requirements.”
Project Auditors
Strategic Planning
“… failure rates in the 70% to 90% range …”
Kaplan & Norton, “The Strategy Focused Organization”
8

#1
The problem…
9

#1
The problem…
is us!
10

: Winning
Develop Get Create
Win
Leaders
11
#2

: Winning
Develop Get Create
Win
Leaders
12

Organizational
Factors
Performance Factors
Improvement Factors
: Right Environment
Respect | Trust | Caring
13
#3

Organizational
Factors
Performance Factors
Purpose • Skills • Resources
Authority • Incentives • Disincentives
Improvement Factors
: Right Environment
14

#4
Approach Strategic
Change Execution as a
SYSTEM
: Right Environment
15

Organizational
Factors
Performance Factors
Improvement Factors
: Right Environment
16

: Right Environment
Leader
Remove disincentives
Communicate goals,
meaning & expectations
Create incentivesProvide training
Give authorityAllocate resources
17

#5
What you do is not as
important as what they
experience
: Right Environment
18

: Right Environment
People
I don’t feel
disincentivized
I have a sense of
purpose
I feel incentivizedI have the skills
I have the authorityI have the resources
19

Organizational
Factors
Performance Factors
Improvement Factors
Feedback • Guidance
Reinforcement • Accountability
: Right Environment
20

SMART Feedback!
: Right Environment
21

SMART Feedback!
S Specific!
: Right Environment
22

SMART Feedback!
S Specific!
M Measurable!
: Right Environment
23

SMART Feedback!
S Specific!
M Measurable!
A Accurate!
: Right Environment
24

SMART Feedback!
S Specific!
M Measurable!
A Accurate!
R Relevant!
: Right Environment
25

SMART Feedback!
S Specific!
M Measurable!
A Accurate!
R Relevant!
T Timely!
: Right Environment
26
#6

Organizational
Factors
Performance Factors
Improvement Factors
: Right Environment
27

What reinforces people:!
: Right Environment
28

$ $ $!
: Right Environment
29

$ $ $!
!
Achievement!
: Right Environment
30

$ $ $!
!
Achievement!
Recognition!
: Right Environment
31

$ $ $!
!
Achievement!
Recognition!
Growth!
: Right Environment
32

$ $ $!
!
Achievement!
Recognition!
Growth!
Respect!
: Right Environment
33

$ $ $!
!
Achievement!
Recognition!
Growth!
Respect!
Fun!
: Right Environment
34
#7

Organizational
Factors
Performance Factors
Improvement Factors
: Right Environment
35

The 5-Step Accountability Process!
: Right Environment
36

1.  Common purpose!
: Right Environment
37

2.  Confront reality!
: Right Environment
38

3.  You take responsibility!
: Right Environment
39

4.  State your expectations!
: Right Environment
40

4.  State your expectations!
5.  Rigorously follow-up!
: Right Environment
41
#8

#9
Change Management:
If you can’t change the people
… change the people
: Right Environment
42

Organizational
Factors
Performance Factors
Improvement Factors
: Right Environment
43

Leader
Hold accountableGive feedback
Reinforce behaviorProvide guidance
: Right Environment
44

People
I am held accountable
I receive meaningful
feedback
I receive positive
reinforcement
I receive helpful
guidance
: Right Environment
45

Organizational
Factors
Processes • Policies
Structure • Infrastructure
Performance Factors
Improvement Factors
: Right Environment
46

HRSales FinanceOperations
: Right Environment
47
Service
CEO

HRSales FinanceOperations
: Right Environment
48
Service
CEO
#10
Manage the space between the boxes!

Organizational
Factors
Performance Factors
Improvement Factors
: Right Environment
49

Leader
Provide infrastructureImplement processes
Design structureInstitute policies
: Right Environment
50

People
The infrastructure
supports my work
The processes support
my work
The structure supports
my work
The policies support my
work
: Right Environment
51

Organizational
Factors
Performance Factors
Improvement Factors
: Right Environment
52

#11
Responsible Management:
Consistent Respectful
Supportive Trusting
Trustworthy Caring
Positive Credible
: Right Environment
53

Organizational
Factors
Performance Factors
Improvement Factors
: Right Environment
54

The Right Environment
Where everything your people
experience consistently conveys
your commitment to winning
: Right Environment
55

: Right Environment
One Learning!
One Question!
One Commitment!
56

: Winning
Develop Get Create
Win
Leaders
57

: Winning
Develop Get Create
Win
Leaders
58

Does strategic planning sustain focus?
• An annual, off-site event
• Lots of flip-chart notes
• A sigh of relief when it’s over
• Get back to the “real” work
• The plan collects dust on a shelf
: Right Focus
59

#12
Stop
Strategic Planning!
: Right Focus
60

Assess
What is driving us to change?
Position
What do we do? Who are we?
What does winning look like?
Implement
How do we ensure it happens?
Plan
How we do win?
: Right Focus
Strategic
Management
61

Assess
Position
Implement
Plan
How we do win?
: Right Focus
Strategic
Management
62

: Right Focus
1 Assess
ATTACK YOUR ASSUMPTIONS
“STEEP” Factors
Market Landscape
Organization
63
#13

STEEP FACTORS
• Social
• Technological
• Economic
• Environmental
• Political
: Right Focus
64

What ultimately drives the
success of your business …
: Right Focus
65

Competitive Triangulation
Customers
Us Competitors
Perceived
Value Gap
: Right Focus
66
#14

Assess
Position
Implement
Plan
How we do win?
: Right Focus
Strategic
Management
67

2 Position
FOCUS, FOCUS, FOCUS
• Purposeful – for whom and why?
• Memorable – concise
• Conversational – invite questions
What We Do  Brand Commitment  Winning
: Right Focus
68
#15

We seek to be the best title company in town as viewed by our customers, employees, and competition. We
are a customer-oriented and profit-motivated title and escrow company that offers a quality product with
excellent service and differentiates itself from its competitors as the best not the biggest. We are a company
that does not over-react to market conditions or competitor actions, nor are we strangled by cost control
measures; instead, we monitor critical expense areas to ensure bottom line success. We also pride ourselves
on our reliability, and we constantly strive to improve the quality of life for our employees – our greatest asset.
We want to be a company that:
- Is built on relationships with long term customers – in fact, we consider our customers as our partners in success
- Provides quality service, which allows us to grow
- Interacts with our customers and welcomes their feedback
- Does everything we can to not only assure a pleasant experience for our customers but to exceed their expectations
- Pays attention to our people, training them to be more effective and better equipped to serve our customers
- Looks for change in all areas and makes it a driving force
- Is technologically progressive
- Recognizes our civic responsibility, which is not only our obligation but which is just good business
- Has a spirit of entrepreneurship that comes from seeing ourselves as a partner with our clients – when they do well
because of our service, we will do well
: Right Focus
69
The ‘Mission Statement’

Assess
Position
Implement
Plan
How we do win?
: Right Focus
Strategic
Management
70

#16
Do less
Take longer
Use more resources
: Right Focus
71

#17
Don’t pursue a
sustainable competitive
advantage
: Right Focus
72

#18
Your value proposition
can kill you
: Right Focus
73

Value Proposition!
- How we attract and retain customers!
People Proposition!
- How we attract, retain and mobilize the right people to !
deliver on the value proposition!
Financial Proposition!
- How we organize our business to make a sufficient !
return from delivering on the value proposition!
: Right Focus
74
Three Propositions#19

Assess
Position
Implement
Plan
How we do win?
: Right Focus
Strategic
Management
75

4 Implement
ALIGNMENT
• Performance factors
• Improvement factors
• Organizational factors
: Right Focus
76

4 Implement
COMMITMENT BUILDING
• One Team Meeting
• Communications Management
• Celebrations
: Right Focus
77

4 Implement
EXECUTION MANAGEMENT
• Progress Tracking
• Recalibration
• Master Calendar
: Right Focus
78

The Right Focus
When Strategic Management has
been instituted (not introduced, not
implemented, but instituted)
: Right Focus
79

: Right Focus
One Learning!
One Question!
One Commitment!
80

: Winning
Develop Get Create
Win
Leaders
81

: Winning
Develop Get Create
Win
Leaders
82

#20
Get the studs!
: Right People
83

: Winning
Develop Get Create
Win
Leaders
84

85
Michael Canic’s presentation was
sponsored by:!
www.vistage.com!

: Intelligence
Like what you’ve heard today? There’s more. We provide regular, free
content that is compelling, concise and information-rich.
Check out our weekly blog that gives you actionable concepts and tools to
apply the principles of Ruthless Consistency:
bridgewayleadership.com/blog
To access our monthly success feature, videos of strategic lessons shot at
historical locations around the world, and past publications, go to:
bridgewayleadership.com/media-publications
To download your free copies of the key concepts, models and processes
presented today, go to:
bridgewayleadership.com
Fill out the section at the lower left and enter ‘NACD2013’ as the Password.
86

Michael Canic, PhD
Michael Canic is co-founder and president of
Bridgeway Leadership, a strategy + execution
consulting firm with offices in the U.S. and Canada.
Bridgeway’s purpose: Making Strategy Happen
through a relentless focus on alignment, commitment
and execution. As a consultant, he has helped
hundreds of leaders across North America achieve
dramatic results.
Formerly, Michael was responsible for the consulting
division of The Atlanta Consulting Group. Prior to that,
he spent five years with FedEx overseeing the
successful development and implementation of service
quality strategy for Western Canada.
As a speaker, Michael has delivered hundreds of
invited presentations to audiences in the U.S., Canada,
and overseas. He is widely regarded as a dynamic
presenter who leaves audiences with fresh
perspectives and a multitude of actionable concepts,
models and processes.
As a writer, his articles on strategy, change and
execution have appeared in national publications. He
writes a weekly blog, Ruthless Consistency, a monthly
success feature, Bridgeway to Success, and he also
posts videos of strategic lessons shot at historical
locations around the world – Bridgeway to History. He
is currently writing a book: Ruthless Consistency:
Aligning your organization to win … or else!
Michael has a PhD in the psychology of human
performance. As a coach, he helped lead a university
football team to a National Championship. As a
volunteer, he has served on boards of directors for
professional and cultural organizations, and he also
mentors students and young professionals.
An adventure traveler who has been to more than 40
countries, Michael has canoed in the Amazon,
journeyed by camel in the Sahara, trekked the
mountains of Northern Pakistan, and summitted at
21,000 feet in the Andes.
“In my over 30 years of business, Michael is simply the best
management consultant I have ever worked with.”
Tom O’Leary
President & CEO
Richfield Hospitality Services
87

Ruthless Consistency

More Related Content

Ruthless Consistency