Redesigning how we work - UX Alive 2016
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Slides from my presentation at UX Alive on 11th May 2016, about how we can foster better empathy, trust and communication with our client, through our design approach.
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Redesigning how we work - UX Alive 2016
- 2. CLIENTS Image credit: Hughes Entertainment, Twentieth Century Fox (Home Alone, 1990) @duckymatt
- 3. CLIENTS WORKING WITH BETTER Image credit: Paramount Pictures (Top Gun, 1986) @duckymatt
- 4. UX? SO, HOW DOES THAT RELATE TO @duckymatt
- 5. Spent days putting this awesome design together and just got client feedback. Looks like I'll be spending the next few days ruining it!! Gah. Working w/ a client who doesn't get this. Making my head explode. They don't care about UX. When you push forward a client design request that you both know is a terrible idea. Image credit: Talkback Thames and Channel 4 TV (The IT Crowd, 2006) @duckymatt
- 6. Image credit: Capella International, Eric’s Boy, KC Medien, Moving Pictures and New Line Cinema (Austin Powers, 1997) @duckymatt
- 11. CAN YOU MAKE IT SO PLAYS EVERY TIME SOMEONE RECEIVES AN EMAIL FROM US? @duckymatt
- 12. A MONSTER OF OUR OWN MAKING Image credit: Universal Pictures (Frankenstein, 1931) @duckymatt
- 13. How much of the shit we complain about all day has our fingerprints all over it? MIKE MONTEIRO Photo credit: Amber Gregory: https://www.flickr.com/photos/fontshop/7091584773/ Recommended read: http://www.abookapart.com/products/design-is-a-job @duckymatt
- 15. Image credit:Chartoff-Winkler Productions and United Artists (Rocky, 1976) @duckymatt
- 16. Image credit: Bold Films, Blumhouse and Right of Way (Whiplash, 2014) @duckymatt
- 17. The design process is weird and complicated because it involves people… …who are weird and complicated. MARK BOULTON Photo credit: Anton Peck: http://www.flickr.com/photos/26545827@N00/5691825327/ Source: http://bradfrostweb.com/blog/post/where-theres-muck-theres-brass-mark-boulton-at-smashing-conference/ @duckymatt
- 18. CLIENT WORK IS ALL ABOUT RELATIONSHIPS Image credit: Touchstone Pictures (Turner & Hooch, 1989) @duckymatt
- 19. THREE KEY INGREDIENTS Image credit:L.A. Films and HBO (¡Three Amigos!, 1986) @duckymatt
- 22. PUT THE SHOE ON THE OTHER FOOT THEY HIRED YOU TO SOLVE A PROBLEM THAT THEY CANNOT ALONE Image credit:Cinema Group Ventures and Paramount Pictures (Trading Places, 1983) @duckymatt
- 23. CLIENTS WANT TO BE GUIDED CLEARLY DEFINE THE ROLES OF THE CLIENT RELATIONSHIP Image credit:Paramount Pictures (Forrest Gump, 1994) @duckymatt
- 24. Image credit: Twentieth Century Fox Film Corporation and Cubicle Inc. (Office Space, 1999) @duckymatt
- 25. ONE ON ONE INTERVIEWS Image credit:Village Roadshow Pictures, NPV Entertainment, Baltimore Pictures, Spring Creek Productions, Face Productions, Tribeca Productions (Analyse This, 1999) http://goodkickoffmeetings.com/2010/04/stakeholder-frontloading/ @duckymatt
- 26. The turning point in many interviews is when the interviewee gets up and closes the office door and lowers their voice. PAUL BOAG Photo credit: Andreas Øverland: http://www.flickr.com/photos/andreasoverland/4954194732/ Source: http://boagworld.com/business-strategy/how-to-improve-your-site-using-stakeholder-interviews/ @duckymatt
- 30. HONESTY DON’T OVER-PROMISE AND UNDER-DELIVER Image credit:RKO Radio Pictures and Walt Disney Productions (Pinocchio, 1940) @duckymatt
- 31. GIVE UPDATES EVEN IF THERE ISN’T MUCH TO REPORT Image credit: Columbia Pictures Corporation and Hawk Films (Dr Strangelove, 1964) @duckymatt
- 32. TRANSPARENCY FOSTER TRUST BY INVOLVING YOUR CLIENT THROUGHOUT THE DESIGN PROCESS Image credit:Universal Pictures, Amblin Entertainment, U-Drive Productions (Back to the Future, 1985) @duckymatt
- 33. TAKE THE CLIENT ON THE JOURNEY WITH YOUImage credit: MGM and Loew’s (The Wizard of Oz, 1939) @duckymatt
- 34. SURPRISES SUCK Image credit: Lucasfilm (Star Wars: Episode V - The Empire Strikes Back, 1980) @duckymatt
- 37. There is a direct correlation between this exposure and the improvements we see in the designs that team produces. JARED SPOOL Photo credit: Jeffrey Zeldman: http://www.flickr.com/photos/zeldman/8614173005/ http://www.uie.com/articles/user_exposure_hours/ @duckymatt
- 38. RESPECT NOT REVERENCE Image credit: Paramount Pictures, Alfran Productions (The Godfather, 1972) @duckymatt
- 39. THE NO PERSON Image credit: Carolco Pictures, Pacific Western, Lightstorm Entertainment, Canal+ & T2 Productions (Terimator 2: Judgment Day, 1991) @duckymatt
- 40. Image credit: Paramount Pictures and Lucasfilm (The Raiders of the Lost Ark, 1981) @duckymatt
- 41. Your ego is a bad designer CHRISTOPHER BUTLER http://www.newfangled.com/your_ego_is_a_bad_designer @duckymatt
- 42. UNCOVER THE UNDERLYING PROBLEM GET THE CLIENT TO FOCUS ON PROBLEMS RATHER THAN SOLUTIONS Image credit: NBC Universal Television (Columbo, 1971) @duckymatt
- 43. STAY POSITIVE MEANS YOU CAN SAY NO WITHOUT BEING THE ‘NO’ PERSON Image credit: Walt Disney and Pixar Studios. (Up, 2009) @duckymatt
- 44. People will forget what you said. People will forget what you did. But people will never forget how you made them feel. MAYA ANGELOU Photo credit: York College ISLGP http://commons.wikimedia.org/wiki/File:Maya_Angelou_visits_YCP!_2413.jpg @duckymatt
- 45. Not only were we satisfied with the quality of work carried out for us, but we also really enjoyed working closely with the team in both a professional and personal capacity. It was very dynamic and creative. I always felt they really cared about the project. Great team to work with, everyone was enthusiastic from the first day to the final delivery. Image credit: Broadway Video, Little Stranger, NBC Universal Television (30 Rock, 2006) @duckymatt
- 47. ACTIVELY AVOID MISINTERPRETATION FORK HANDLES OR FOUR CANDLES? Image credit: BBC. (The Two Ronnies, 1976) @duckymatt
- 48. When you're struggling to write a sensitive email, stop trying. Pick up the phone and call instead. CARL SMITH http://devianthippie.com/ Source: https://twitter.com/carlsmith/status/430505161765974017 @duckymatt
- 49. PRESENT DESIGNS, DON’T JUST EMAIL THEM Image credit: Dreamworks SKG, Universal Pictures, Scott Free Productions, Mill Film, C&L, Dawliz and Red Wagon Entertainment (Gladiator, 2000) @duckymatt
- 50. @duckymatt
- 51. YOUR DESIGNS WON’T SELL THEMSELVES Image credit: Gracie Films and 20th Century Fox Television (The Simpsons, 1997) @duckymatt
- 52. “WHAT DO YOU THINK?” IS THE ENEMY OF CONSTRUCTIVE FEEDBACK Image credit: Warner Bros, Hawk Films, Peregrine and The Producer Circle Company (The Shining, 1980) @duckymatt
- 53. The client didn’t hire you to make something they liked, and something they like may not be the thing that leads to their success. MIKE MONTEIRO Photo credit: Amber Gregory: https://www.flickr.com/photos/fontshop/7091584773/ Source: https://medium.com/@monteiro/13-ways-designers-screw-up-client-presentations-51aaee11e28c @duckymatt
- 54. BE CONSISTENT IN YOUR USE OF LANGUAGE Available on iOS or Android: http://uxcompanion.com/ @duckymatt
- 55. SOME OF THE WAYS WE FOSTER BETTER COMMUNICATION @duckymatt
- 56. SKETCHING Image credit: Twentieth Century Fox Films, Paramount Pictures and Lightstorm Entertainment (Titanic, 1997) @duckymatt
- 57. PROTOTYPING Image credit: Paramount Pictures, Marvel Studios, Fairview Entertainment and Dark Blades Films (Iron Man, 2008) @duckymatt
- 60. Image credit: The Ladd Company, Shaw Brothers and Warner Bros. (Blade Runner, 1982) @duckymatt TESTING, DUH
- 61. SO NEXT TIME Image credit: Michael White Productions, National Film Trustee Company and Monty Python Pictures (Monty Python and the Holy Grail, 1975) @duckymatt
- 62. WHAT COULD YOU HAVE DONE DIFFERENTLY? @duckymatt
- 63. DID YOU SET AND MANAGE THEIR EXPECTATIONS? @duckymatt
- 64. DID YOU COLLABORATE AND INVOLVE THEM AS AN EQUAL? @duckymatt
- 65. DID YOU STRUCTURE FEEDBACK APPROPRIATELY? @duckymatt
- 67. No matter how much you try, you can’t stop people from sticking beans up their nose. JARED SPOOL Source: http://www.uie.com/brainsparks/2011/07/08/beans-and-noses/ Photo credit: Brandon Dilbeck (http://commons.wikimedia.org/wiki/File:JellyBellyBeans.jpg) @duckymatt
- 69. LEARN Image credit: Lucasfilm (Star Wars: Episode I, 1999) @duckymatt
- 70. MAKE TRULY EXCELLENT EXPERIENCES Image credit: Warner Bros, Village Roadshow Pictures, Groucho II Partnership & Silver Pictures (The Matrix, 1999) @duckymatt
- 71. Image credit: Am Psycho Productions, Edward R Pressman Film, Lions Gate Films, Muse Productions, PPS Films, Quadra Entertainment, Universal Pictures (American Psycho, 2000) THAT WE @duckymatt
- 72. Image credit: Twentieth Century Fox Film Corporation, Gordon Company, & Silver Pictures (Die Hard, 1988) OUR CLIENTS @duckymatt
- 73. Image credit: Chartoff-Winkler Productions and United Artists (Rocky, 1976) AND OUR USERS @duckymatt
- 74. Image credit: Warner Bros, Village Roadshow Pictures, A&E Television Network, Bazmark Films, Red Wagon Entertainment and Spectrum Films (The Great Gatsby, 2013) WILL @duckymatt
- 75. THANK YOU @duckymatt Copyright: Studio 37 & La Petite Reine & La Classe Américaine & JD Prod & France 3 Cinéma & Jouror Productions & uFilm (The Artist, 2011) @cyberduck_uk