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Lisa Schmidt

Lisa Schmidt has over 15 years of experience in senior management and recruitment roles for restaurants like The Cheesecake Factory and California Pizza Kitchen. She has a proven track record of exceeding business goals through employee engagement and development. Her key skills include recruitment, staffing, training, marketing, and ensuring operations meet KPIs and profitability targets. Currently, she is seeking new opportunities in administrative or office management where she can apply her leadership abilities.

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Lisa A. Schmidt Tustin, CA (562) 253-1309 Schmilann@aol.com Administrative/ Office Management Accomplished restaurant senior manager with proven success in leadership, management, recruitment, employee motivation and engagement, coupled with solid business acumen to ensure business goals are exceeded through driven excellence in performance and personnel development that directly contributes to the productivity and profitability of the organization. Key competencies include: • Recruitment / Staffing • New Restaurant Openings • Marketing Campaigns • Training and Development • ATS Specialist • Customer Relations • Performance Management • KPI Driven PROFESSIONAL EXPERIENCE The Cheesecake Factory, Calabasas, CA 2010-2014 (Upscale casual dining restaurant with over 170 locations worldwide) Senior Manager II - The Spectrum, Irvine, CA Reporting to the General Manager, provide senior level management and recruitment for over 150 bakers, servers, cooks, hosts, and bussers. • Responsible for recruitment and staffing efforts for entire operation, including hiring recommendations to General Manager • Supported new restaurant openings in San Diego and Hawaii to include resume screening, interviewing, staffing, on-boarding, training and development, with performance assessments to determine Quality of Hire • Manage entire operation from the "front of the house" to the "back of the house" to ensure profitability targets are achieved • Maintain the integrity of the training systems for assigned bench marks for compliance, as well as personal and professional growth The California Pizza Kitchen, Beverly Hills, CA 2002-2008 (Authentic California cuisine with more than 250 locations worldwide) Restaurant Manager - Brea/Tustin, CA 2006-2008 Reporting to the General Manager, provide senior level management and recruitment for over 300 servers, cooks, hosts, and bussers. • Responsible for recruitment and staffing efforts for entire operation, including hiring recommendations to General Manager • Convey integrity of Company principals and high standards. Continually exhibit strict policies and adhere to all recipe procedures and recipe executions to ensure consistency.
• Demonstrate leadership skills by communicating effectively with co-workers and staff to strive for primary purpose Lisa A. Schmidt (continued) • Conduct thorough food line-checks to ensure the consistency of CPK's food standards and quality expectations are exceeded • Participate and facilitate internal and external marketing events to produce and enhance revenue • Accountable for food and beverage ordering, stocking, and inventory on a weekly basis • Diligently prepared all menu items to understand recipe and preparation process Dining Shift Leader - Huntington Beach, CA 2005-2006 • Supported new restaurant openings from staffing to training and assessing for Quality of Hire • Assist Management Team with daily functions and operations of the restaurant, safeguarding smooth shifts • Supervise all staff shifts providing support and encouragement • Effectively handle Guest requests and resolve dining challenges impeding the overall dining experience and service encounter Service Trainer/Server - Long Beach, CA 2002-2005 • Trained new and existing employees regarding customer service and guest satisfaction • Develop and facilitate pre-shift meetings to instruct and assign employee of their respective duties • Conduct monthly safety meetings for employee awareness of company expectations and business standards The Yard House, Long Beach, CA 2000-2002 (In over 20 states, restaurant and brewery specializing in American dishes with globally inspired flavors) Hostess - Long Beach, CA • Escort guests to table and accommodate dining experience needs. Managed multiple phones and demanding clientele with service excellence unsurpassed. EDUCATION/CERTIFICATIONS General Studies, Long Beach City College, 1996-1998 Restaurant Management Diploma, Stratford Career Institute, 2006 REFERENCES Available upon request

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Schmidt L res 1

  • 1. Lisa A. Schmidt Tustin, CA (562) 253-1309 Schmilann@aol.com Administrative/ Office Management Accomplished restaurant senior manager with proven success in leadership, management, recruitment, employee motivation and engagement, coupled with solid business acumen to ensure business goals are exceeded through driven excellence in performance and personnel development that directly contributes to the productivity and profitability of the organization. Key competencies include: • Recruitment / Staffing • New Restaurant Openings • Marketing Campaigns • Training and Development • ATS Specialist • Customer Relations • Performance Management • KPI Driven PROFESSIONAL EXPERIENCE The Cheesecake Factory, Calabasas, CA 2010-2014 (Upscale casual dining restaurant with over 170 locations worldwide) Senior Manager II - The Spectrum, Irvine, CA Reporting to the General Manager, provide senior level management and recruitment for over 150 bakers, servers, cooks, hosts, and bussers. • Responsible for recruitment and staffing efforts for entire operation, including hiring recommendations to General Manager • Supported new restaurant openings in San Diego and Hawaii to include resume screening, interviewing, staffing, on-boarding, training and development, with performance assessments to determine Quality of Hire • Manage entire operation from the "front of the house" to the "back of the house" to ensure profitability targets are achieved • Maintain the integrity of the training systems for assigned bench marks for compliance, as well as personal and professional growth The California Pizza Kitchen, Beverly Hills, CA 2002-2008 (Authentic California cuisine with more than 250 locations worldwide) Restaurant Manager - Brea/Tustin, CA 2006-2008 Reporting to the General Manager, provide senior level management and recruitment for over 300 servers, cooks, hosts, and bussers. • Responsible for recruitment and staffing efforts for entire operation, including hiring recommendations to General Manager • Convey integrity of Company principals and high standards. Continually exhibit strict policies and adhere to all recipe procedures and recipe executions to ensure consistency.
  • 2. • Demonstrate leadership skills by communicating effectively with co-workers and staff to strive for primary purpose Lisa A. Schmidt (continued) • Conduct thorough food line-checks to ensure the consistency of CPK's food standards and quality expectations are exceeded • Participate and facilitate internal and external marketing events to produce and enhance revenue • Accountable for food and beverage ordering, stocking, and inventory on a weekly basis • Diligently prepared all menu items to understand recipe and preparation process Dining Shift Leader - Huntington Beach, CA 2005-2006 • Supported new restaurant openings from staffing to training and assessing for Quality of Hire • Assist Management Team with daily functions and operations of the restaurant, safeguarding smooth shifts • Supervise all staff shifts providing support and encouragement • Effectively handle Guest requests and resolve dining challenges impeding the overall dining experience and service encounter Service Trainer/Server - Long Beach, CA 2002-2005 • Trained new and existing employees regarding customer service and guest satisfaction • Develop and facilitate pre-shift meetings to instruct and assign employee of their respective duties • Conduct monthly safety meetings for employee awareness of company expectations and business standards The Yard House, Long Beach, CA 2000-2002 (In over 20 states, restaurant and brewery specializing in American dishes with globally inspired flavors) Hostess - Long Beach, CA • Escort guests to table and accommodate dining experience needs. Managed multiple phones and demanding clientele with service excellence unsurpassed. EDUCATION/CERTIFICATIONS General Studies, Long Beach City College, 1996-1998 Restaurant Management Diploma, Stratford Career Institute, 2006 REFERENCES Available upon request