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KPavanKumar_Resume

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K Pavan Kumar

This document contains a summary of K. Pavan Kumar's professional experience and qualifications. It lists his contact information and indicates that he has senior level experience in IT operations, project management, and team management. It then provides details of his academic background and IT skills. The document outlines his work history in Oman and Saudi Arabia managing IT departments and implementing software projects. It also lists previous roles in India as a project associate, application leader, and software engineer.

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K. PAVAN KUMAR E-Mail: kuraku.pavankumar@gmail.com Phone: +91-96891227058 ~ SENIOR LEVEL POSITIONS ~ ~ IT Operations~ IT Project Management~ Team Management A versatile, high-energy professional with the merit of executing prestigious projects of large magnitude within strict time schedules, cost & quality Industry Preference: IT Location Preference: United Arab Emirates, Hyderabad, Chennai & Bengaluru CORE COMPETENCIES Vendor Management Process Improvement Quality Assurance and Control IT Project Lifecycle Database Design (RDBMS) Requirements Analysis Costing & Budgeting Team Building & Leadership Client Relationship Management Strategic Planning Disaster Recovery ACADEMIC DETAILS • Master of Science in Finance and Computer Applications from Bharathiar University, Coimbatore, Tamil Nadu in 2004 • Bachelor of Business Management from Kongunadu College of Arts & Science, Coimbatore, Tamil Nadu in 2002 IT SKILLS Languages: C#, Asp.Net, Ajax, Asp.Net Web Services, Java Script, VB Script, Classic ASP, Jquery, Office Add-Ins, WCF, Telerik Controls and Windows Services Database: Oracle (SQL / PLSQL) and SQL server 2008 WindowsOS: 98/XP/2000/2003/2008 (32 bit / 64 bit), Unix and Linux PERSONAL DETAILS Date of Birth: 11th February 1982 Languages Known: English, Hindi, Tamil & Telugu Permanent Address: PROFILE SUMMARY • Gained global exposure by managing projects in India, Bahrain, Kuwait, USSR, Oman, UAE, KSA and Russia • Expertise in working on eminent technologies like ASP.NET, ADO.NET, C#, WPF, WCF, JavaScript, .NET (2.0,4.0), AJAX, Classic ASP, Oracle, SQL server 2008, web services, Jquery, Office add-ins, Telerik Controls, Server Maintenance, Backup & Recovery process (BCP), Security & Risk management • Experience in agile and waterfall project management methodologies • Forward-focused Technocrat and senior IT Professional having expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management • Competent in driving overall IT Operations inclusive of defining the IT roadmap, budgeting, technology evaluation & evangelization; proven success in end-to-end project management and ensuring effective management of various resources to meet project specifications • Skilled in analyzing information system needs, evaluating end-user requirements, custom designing solutions & troubleshooting for complex information systems management ORGANISATIONAL EXPERIENCE Falcon Insurance Company S.A.O.C – Muscat (Oman) Jun’13-Present Manager – Information Technology Department Role: • Developing intranet portals to meet business requirement needs • Executing process and applications for help-desk management, risk assessment, backup and recovery guidelines, change management policy, media handling and minimum security baselines standards as per CMM/IT governance policy and procedures • Redefining some of the processes in application & infrastructure to give adhere quality standards, preparing IT policies, procedures & roadmap for department compliance with audit observations • Assisting CEO & AGM – Finance & IT in formulating the IT strategy for the company aligned to the company’s business strategy • Keeping track of the new developments in the technology space and suggesting management with new recommendations thus giving an edge over competitors • Organizing monthly meetings for the IT committee, recording minutes of meeting and updating the committee on the functioning of the IT Team and progress on new IT initiatives • Writing queries / reports to get desired results • Spearheading testing, validating software and networking hardware to ensure that the program is working correctly under all variables & conditions • Coordinating with 3i Infotech on any data related issues through the web portal • Taking proactive steps to improve IT processes, security like disaster recovery while improving networking security and online operations • Monitoring implementation/maintenance of new software for Life Insurance and developing disaster-recovery plans for the company
• Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets • Ensuring lowest attrition across center by coordinating with team members • Identifying and developing potential vendors for achieving cost effective purchases of materials; reduction in prices & timely delivery; conducting tests & inspections to ensure operational effectiveness of products developed Highlights: • Coached staff from trainee level to team leaders on areas such as product training and customer service • Led the development of business continuity plans and implementation of disaster recovery infrastructure to recover from a disaster or extended disruption • Worked closely with project managers and stakeholders during the software implementations and organizational infrastructure upgrade to latest firmware technologies which are business demands. • Played a key role in taking Project/Software implementation initiatives to execute projects on time and within budget • Took measures especially in security, quality, support and customer service to ensure that applications are in line with requirements specified by clients • Merit of receiving additional projects such as Project Implementation’s & ERP upgrades basis excellent services and on- time deliveries of projects under the supervision • Developed the Test Automation and Metrics Approach based on Test Director Implementation which enabled test effectiveness growth and cost reduction of 30 - 45% • Assigned work to team members, monitored their performance, and delivered outstanding results through coaching, direction, and recognizing QC team members Solidarity Saudi Takaful Company – Riyadh (KSA) Nov’12-May’13 Assistant/Application Manager Role: • Implemented various ministry requirements like Najm, Yakeen, Sadad and Simah • Developed intranet portals to workflow business process as required • Formulated and implemented Quick Policy System thus helping the operator to issue policy in just a couple of minutes, as against over 10 minutes in traditional system, enhancing customer satisfaction • Redefined processes in application & infrastructure to give adherence to quality standards • Incorporated Automated Backup process to the servers and prepared manuals & road – map for department Cognizant Technology Solutions – Hyderabad (India) Dec’10 – Sep’12 Project – Associate Role: • Prepared project plan and conducted weekly review meeting with customer and the project team • Formulated escalation mechanism and maintained the risk database • Designed test scenarios and test cases based on the functional specification document • Led a team of 10 members and Internal Quality Control Team (IQC) Assuretech Business Solutions – Trivandrum (India) Sep’08-Dec’10 Application / Project Leader Role: • Examined the functionality requirement received from the client • Coordinated with various departments at client site like new business, renewals, policy servicing, claims; developed reports to understand the underwriting terms and conditions followed during business underwriting and claims settlement • Prepared functional specification requirement document based on the requirements received from the client at various geographies • Developed general documentation for each module as per the clients specification • Designed test scenarios and test cases based on the functional specification document • Coordinated with the Design Team on insurance functionality and Quality Testing Team to release the module 100% error free within the stipulated time schedule • Administered a Team of 10 members with Internal Quality Control Team (IQC) • Managing clients during their unit acceptance testing phase
3i-infotech (India – Chennai) Sep’05-Aug’08 Software Engineer / Team Leader / Implementation Consultant Role: • Led application development of crossroads, collaborator & premia (EV) module while conducting quality testing & implementation • Prepared FSD and SRS while conducting Customer Requirement Study and BSM (Business Solution Mapping) • Merit of executing Projects at various global nations like UAE, Bahrain & Russia • Independtly developed “Integrator” tool to integrate with third party services in 3 ways namely “Web Service Integration, Electronic Data Interchange and third party API Calls”. Vishvasoft Solutions (India – Chennai) Sep’04-Aug’05 Software Engineer Role: • Application Development Project Scope and requirements. • Involved in Technical and Functional Procedures also manuals.

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KPavanKumar_Resume

  • 1. K. PAVAN KUMAR E-Mail: kuraku.pavankumar@gmail.com Phone: +91-96891227058 ~ SENIOR LEVEL POSITIONS ~ ~ IT Operations~ IT Project Management~ Team Management A versatile, high-energy professional with the merit of executing prestigious projects of large magnitude within strict time schedules, cost & quality Industry Preference: IT Location Preference: United Arab Emirates, Hyderabad, Chennai & Bengaluru CORE COMPETENCIES Vendor Management Process Improvement Quality Assurance and Control IT Project Lifecycle Database Design (RDBMS) Requirements Analysis Costing & Budgeting Team Building & Leadership Client Relationship Management Strategic Planning Disaster Recovery ACADEMIC DETAILS • Master of Science in Finance and Computer Applications from Bharathiar University, Coimbatore, Tamil Nadu in 2004 • Bachelor of Business Management from Kongunadu College of Arts & Science, Coimbatore, Tamil Nadu in 2002 IT SKILLS Languages: C#, Asp.Net, Ajax, Asp.Net Web Services, Java Script, VB Script, Classic ASP, Jquery, Office Add-Ins, WCF, Telerik Controls and Windows Services Database: Oracle (SQL / PLSQL) and SQL server 2008 WindowsOS: 98/XP/2000/2003/2008 (32 bit / 64 bit), Unix and Linux PERSONAL DETAILS Date of Birth: 11th February 1982 Languages Known: English, Hindi, Tamil & Telugu Permanent Address: PROFILE SUMMARY • Gained global exposure by managing projects in India, Bahrain, Kuwait, USSR, Oman, UAE, KSA and Russia • Expertise in working on eminent technologies like ASP.NET, ADO.NET, C#, WPF, WCF, JavaScript, .NET (2.0,4.0), AJAX, Classic ASP, Oracle, SQL server 2008, web services, Jquery, Office add-ins, Telerik Controls, Server Maintenance, Backup & Recovery process (BCP), Security & Risk management • Experience in agile and waterfall project management methodologies • Forward-focused Technocrat and senior IT Professional having expertise in concepts of end-to-end project planning and implementation from scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management • Competent in driving overall IT Operations inclusive of defining the IT roadmap, budgeting, technology evaluation & evangelization; proven success in end-to-end project management and ensuring effective management of various resources to meet project specifications • Skilled in analyzing information system needs, evaluating end-user requirements, custom designing solutions & troubleshooting for complex information systems management ORGANISATIONAL EXPERIENCE Falcon Insurance Company S.A.O.C – Muscat (Oman) Jun’13-Present Manager – Information Technology Department Role: • Developing intranet portals to meet business requirement needs • Executing process and applications for help-desk management, risk assessment, backup and recovery guidelines, change management policy, media handling and minimum security baselines standards as per CMM/IT governance policy and procedures • Redefining some of the processes in application & infrastructure to give adhere quality standards, preparing IT policies, procedures & roadmap for department compliance with audit observations • Assisting CEO & AGM – Finance & IT in formulating the IT strategy for the company aligned to the company’s business strategy • Keeping track of the new developments in the technology space and suggesting management with new recommendations thus giving an edge over competitors • Organizing monthly meetings for the IT committee, recording minutes of meeting and updating the committee on the functioning of the IT Team and progress on new IT initiatives • Writing queries / reports to get desired results • Spearheading testing, validating software and networking hardware to ensure that the program is working correctly under all variables & conditions • Coordinating with 3i Infotech on any data related issues through the web portal • Taking proactive steps to improve IT processes, security like disaster recovery while improving networking security and online operations • Monitoring implementation/maintenance of new software for Life Insurance and developing disaster-recovery plans for the company
  • 2. • Managing the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level • Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets • Ensuring lowest attrition across center by coordinating with team members • Identifying and developing potential vendors for achieving cost effective purchases of materials; reduction in prices & timely delivery; conducting tests & inspections to ensure operational effectiveness of products developed Highlights: • Coached staff from trainee level to team leaders on areas such as product training and customer service • Led the development of business continuity plans and implementation of disaster recovery infrastructure to recover from a disaster or extended disruption • Worked closely with project managers and stakeholders during the software implementations and organizational infrastructure upgrade to latest firmware technologies which are business demands. • Played a key role in taking Project/Software implementation initiatives to execute projects on time and within budget • Took measures especially in security, quality, support and customer service to ensure that applications are in line with requirements specified by clients • Merit of receiving additional projects such as Project Implementation’s & ERP upgrades basis excellent services and on- time deliveries of projects under the supervision • Developed the Test Automation and Metrics Approach based on Test Director Implementation which enabled test effectiveness growth and cost reduction of 30 - 45% • Assigned work to team members, monitored their performance, and delivered outstanding results through coaching, direction, and recognizing QC team members Solidarity Saudi Takaful Company – Riyadh (KSA) Nov’12-May’13 Assistant/Application Manager Role: • Implemented various ministry requirements like Najm, Yakeen, Sadad and Simah • Developed intranet portals to workflow business process as required • Formulated and implemented Quick Policy System thus helping the operator to issue policy in just a couple of minutes, as against over 10 minutes in traditional system, enhancing customer satisfaction • Redefined processes in application & infrastructure to give adherence to quality standards • Incorporated Automated Backup process to the servers and prepared manuals & road – map for department Cognizant Technology Solutions – Hyderabad (India) Dec’10 – Sep’12 Project – Associate Role: • Prepared project plan and conducted weekly review meeting with customer and the project team • Formulated escalation mechanism and maintained the risk database • Designed test scenarios and test cases based on the functional specification document • Led a team of 10 members and Internal Quality Control Team (IQC) Assuretech Business Solutions – Trivandrum (India) Sep’08-Dec’10 Application / Project Leader Role: • Examined the functionality requirement received from the client • Coordinated with various departments at client site like new business, renewals, policy servicing, claims; developed reports to understand the underwriting terms and conditions followed during business underwriting and claims settlement • Prepared functional specification requirement document based on the requirements received from the client at various geographies • Developed general documentation for each module as per the clients specification • Designed test scenarios and test cases based on the functional specification document • Coordinated with the Design Team on insurance functionality and Quality Testing Team to release the module 100% error free within the stipulated time schedule • Administered a Team of 10 members with Internal Quality Control Team (IQC) • Managing clients during their unit acceptance testing phase
  • 3. 3i-infotech (India – Chennai) Sep’05-Aug’08 Software Engineer / Team Leader / Implementation Consultant Role: • Led application development of crossroads, collaborator & premia (EV) module while conducting quality testing & implementation • Prepared FSD and SRS while conducting Customer Requirement Study and BSM (Business Solution Mapping) • Merit of executing Projects at various global nations like UAE, Bahrain & Russia • Independtly developed “Integrator” tool to integrate with third party services in 3 ways namely “Web Service Integration, Electronic Data Interchange and third party API Calls”. Vishvasoft Solutions (India – Chennai) Sep’04-Aug’05 Software Engineer Role: • Application Development Project Scope and requirements. • Involved in Technical and Functional Procedures also manuals.