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Jamie LaSpina Resume1

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Jamie La Spina

The document is a resume for Jamie La Spina outlining their software experience, technology skills, network experience, and professional experience working in roles such as Quality Assurance Engineer, Application Support Specialist, Supervisor/System Support Specialist, Director of Technology, and Part-Time Computer Teacher and Network Administrator. Key experiences include testing and supporting ERP software, managing campus ID card operations, implementing iPad and mobile programs, and providing IT support across education and business environments.

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Jamie La Spina 416 Lee Avenue Spring City, PA Cell: 610.656.5931 jlaspina45@gmail.com Page 1 of 3 SOFTWARE EXPERIENCE  Deacom ERP  MS Visual Studio, SQL, Office 365  Basic C# and Basic SQL  Webex Clients  Cloud based solutions  Apple Support Specialist  Blackboard Transact 3.8  Web and Graphic design – basic HTML  Database Management  WMS – Warehouse Management Systems TECHNOLOGY SKILLS  Quality Assurance Engineer  Application Support  PC hardware repair and installation of components  Wireless network setup and print servers  Ability to work on Dual Platforms: Mac and PC  Network setup and maintenance, cabling NETWORK EXPERIENCE  MS Server 03 and 08 – Active Directory  Remote Desktop Connection for Windows and Mac  Apple Xserve/server – Server Manager  Cisco VoIP, Switches PROFESSIONAL EXPERIENCE Deacom ERP Software 07/2014 – 08/2016 Quality Assurance Engineer Application Support Specialist Tested new and existing software releases, developed automated test scripts, delivered distinct training and unique application support of large-scale ERP software systems according to individual user specifications, provided second level application support for businesses with up to $1 Billion in revenue, worked with mobile devices and created external tools for customers to use in parallel with Deacom. Key Contributions: Quality Assurance Engineer ● Build Testing: Validated that the system is working as designed through transaction and regression tests. ○ Tested the functionality of the software for new version releases, customer enhancement requests and bug fixes. ● Used Mobile Devices such as WMS and iDevices to test the software and develop enhancements that will make the software easier to use. ● Validated that functionality is ported to forward branches. ● Customer User Acceptance Testing - validate that business processes are working as designed. ● Built API’s and external programs through manipulating code in MS Visual Studio ● Created Test Scripts for regression testing ● Developed an automated test script that uses C, Java and C# ● Built, configured and restored databases ● Identified defective products and areas that required improvement. ● Wrote, maintained and published product specs and test results.
Jamie La Spina 416 Lee Avenue Spring City, PA Cell: 610.656.5931 jlaspina45@gmail.com Page 2 of 3 Application Support ● Worked with customer to define business processes within the software in support of a new business requirement. ● Implemented customer software enhancement requests ● Followed up on open issues and provide customers with instructional documentation, training and other resources to address existing or additional questions and concerns. ● Employed mobile solutions via warehouse management systems and mobile applications for handheld devices. ● Provided precise technical support directly to end users of the DEACOM system via telephone, through remote computer sessions and onsite visits. ● Supported customers internally and externally with software inquires, troubleshooting issues and training West Chester University/Ram E Card Office 05/2011 – 06/2014 Supervisor/System Support Specialist/Technology Specialist-Liaison Managed day to day operations and supervised a staff of four employees. Operations include; card production and distribution, system management for over 15,000 students, financial reconciliation and reporting, Point of sale management and upkeep, provide system administration/IT support for Student Services including training and supervising employees. Key Contributions: ● Grew the off campus program from 28 merchants to 35. ● Increased the vending sales by over 80 % ● Implemented a mobile solution allowing the food trucks to use the ID Card ● Implemented mobile handheld readers ● Oversaw the accurate collection of cash deposits, credits to students/faculty/staff accounts, debits to accounts and to ensure daily system reconciliation and third-party payments ● Developed marketing material and programs designed to encourage card usage, services and their acceptance ● Developed and maintained a budget for the Ram E Card office and Service Center Princeton Academy of the Sacred Heart 06/2009 – 06/2011 Director of Technology/IT Coordinator Network/Systems Administrator and IT Trainer in an all Mac Environment. Personally responsible for the tech support, help desk and tech needs of all 400 users including; tech support, imaging, troubleshooting, training, purchasing, hardware and software installation. Key Contributions: ● Updated Hardware and Software ● Implemented Network Accounts ● Piloted a successful iPad Program ● Provided instructional workshops, seminars and tech support to the faculty, staff and students ● Network Management, Network Installation and Cabling
Jamie La Spina 416 Lee Avenue Spring City, PA Cell: 610.656.5931 jlaspina45@gmail.com Page 3 of 3 ● Created and installed a network image ● Software installation, management and purchasing ● Oversaw all technology operations and support for the entire school ● Maintained a balanced budget The Agnes Irwin School 2008 – 2009 Technology Specialist/Director of Audio Visual Provided IT support to all 800 users in the institution. Daily duties consisted of; inventory, server backups, creating network accounts, hardware repair, software installation, presentation setup. Key Contributions: ● Managed and serviced the use of PC’s, laptops, laptop carts, copy machines, and audio- visual equipment. ● Documented help desk requests, hardware repair requests, and hardware loans. ● Evaluated help desk resolutions for ways to prevent future problems. ● Assisted with the maintenance of network and telecommunications systems. Installed Cisco IP Phones ● Provided technology training for all users and conducted technology integration workshops and help sessions for faculty ● Set up computer hardware, installed software and other technology components. ● Network Cabling Julian Krinsky Academy Summer 2008 Part-Time Computer Teacher Altman Law Firm 03/2008 – 08/2008 Part-Time ITT Consultant/Network Administrator EDUCATION AND MEMBERSHIPS West Chester University Graduate School West Chester, PA ● Secondary Education Certification in the field of Social Studies ● Business Education and Information Technology K-12 ● Teaching and Learning with Technology Certificate Delaware County Community College ● Website Design – Macromedia Flash, Macromedia Flash II , Macromedia Dreamweaver II West Chester University West Chester, PA ● BA in Political Science

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Jamie LaSpina Resume1

  • 1. Jamie La Spina 416 Lee Avenue Spring City, PA Cell: 610.656.5931 jlaspina45@gmail.com Page 1 of 3 SOFTWARE EXPERIENCE  Deacom ERP  MS Visual Studio, SQL, Office 365  Basic C# and Basic SQL  Webex Clients  Cloud based solutions  Apple Support Specialist  Blackboard Transact 3.8  Web and Graphic design – basic HTML  Database Management  WMS – Warehouse Management Systems TECHNOLOGY SKILLS  Quality Assurance Engineer  Application Support  PC hardware repair and installation of components  Wireless network setup and print servers  Ability to work on Dual Platforms: Mac and PC  Network setup and maintenance, cabling NETWORK EXPERIENCE  MS Server 03 and 08 – Active Directory  Remote Desktop Connection for Windows and Mac  Apple Xserve/server – Server Manager  Cisco VoIP, Switches PROFESSIONAL EXPERIENCE Deacom ERP Software 07/2014 – 08/2016 Quality Assurance Engineer Application Support Specialist Tested new and existing software releases, developed automated test scripts, delivered distinct training and unique application support of large-scale ERP software systems according to individual user specifications, provided second level application support for businesses with up to $1 Billion in revenue, worked with mobile devices and created external tools for customers to use in parallel with Deacom. Key Contributions: Quality Assurance Engineer ● Build Testing: Validated that the system is working as designed through transaction and regression tests. ○ Tested the functionality of the software for new version releases, customer enhancement requests and bug fixes. ● Used Mobile Devices such as WMS and iDevices to test the software and develop enhancements that will make the software easier to use. ● Validated that functionality is ported to forward branches. ● Customer User Acceptance Testing - validate that business processes are working as designed. ● Built API’s and external programs through manipulating code in MS Visual Studio ● Created Test Scripts for regression testing ● Developed an automated test script that uses C, Java and C# ● Built, configured and restored databases ● Identified defective products and areas that required improvement. ● Wrote, maintained and published product specs and test results.
  • 2. Jamie La Spina 416 Lee Avenue Spring City, PA Cell: 610.656.5931 jlaspina45@gmail.com Page 2 of 3 Application Support ● Worked with customer to define business processes within the software in support of a new business requirement. ● Implemented customer software enhancement requests ● Followed up on open issues and provide customers with instructional documentation, training and other resources to address existing or additional questions and concerns. ● Employed mobile solutions via warehouse management systems and mobile applications for handheld devices. ● Provided precise technical support directly to end users of the DEACOM system via telephone, through remote computer sessions and onsite visits. ● Supported customers internally and externally with software inquires, troubleshooting issues and training West Chester University/Ram E Card Office 05/2011 – 06/2014 Supervisor/System Support Specialist/Technology Specialist-Liaison Managed day to day operations and supervised a staff of four employees. Operations include; card production and distribution, system management for over 15,000 students, financial reconciliation and reporting, Point of sale management and upkeep, provide system administration/IT support for Student Services including training and supervising employees. Key Contributions: ● Grew the off campus program from 28 merchants to 35. ● Increased the vending sales by over 80 % ● Implemented a mobile solution allowing the food trucks to use the ID Card ● Implemented mobile handheld readers ● Oversaw the accurate collection of cash deposits, credits to students/faculty/staff accounts, debits to accounts and to ensure daily system reconciliation and third-party payments ● Developed marketing material and programs designed to encourage card usage, services and their acceptance ● Developed and maintained a budget for the Ram E Card office and Service Center Princeton Academy of the Sacred Heart 06/2009 – 06/2011 Director of Technology/IT Coordinator Network/Systems Administrator and IT Trainer in an all Mac Environment. Personally responsible for the tech support, help desk and tech needs of all 400 users including; tech support, imaging, troubleshooting, training, purchasing, hardware and software installation. Key Contributions: ● Updated Hardware and Software ● Implemented Network Accounts ● Piloted a successful iPad Program ● Provided instructional workshops, seminars and tech support to the faculty, staff and students ● Network Management, Network Installation and Cabling
  • 3. Jamie La Spina 416 Lee Avenue Spring City, PA Cell: 610.656.5931 jlaspina45@gmail.com Page 3 of 3 ● Created and installed a network image ● Software installation, management and purchasing ● Oversaw all technology operations and support for the entire school ● Maintained a balanced budget The Agnes Irwin School 2008 – 2009 Technology Specialist/Director of Audio Visual Provided IT support to all 800 users in the institution. Daily duties consisted of; inventory, server backups, creating network accounts, hardware repair, software installation, presentation setup. Key Contributions: ● Managed and serviced the use of PC’s, laptops, laptop carts, copy machines, and audio- visual equipment. ● Documented help desk requests, hardware repair requests, and hardware loans. ● Evaluated help desk resolutions for ways to prevent future problems. ● Assisted with the maintenance of network and telecommunications systems. Installed Cisco IP Phones ● Provided technology training for all users and conducted technology integration workshops and help sessions for faculty ● Set up computer hardware, installed software and other technology components. ● Network Cabling Julian Krinsky Academy Summer 2008 Part-Time Computer Teacher Altman Law Firm 03/2008 – 08/2008 Part-Time ITT Consultant/Network Administrator EDUCATION AND MEMBERSHIPS West Chester University Graduate School West Chester, PA ● Secondary Education Certification in the field of Social Studies ● Business Education and Information Technology K-12 ● Teaching and Learning with Technology Certificate Delaware County Community College ● Website Design – Macromedia Flash, Macromedia Flash II , Macromedia Dreamweaver II West Chester University West Chester, PA ● BA in Political Science