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Top Ways to Build a Successful Supplier Management Initiative

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SAP Ariba
SAP Ariba

Jennifer Roberts, Sonoco, AribaLIVE 2011 Top Ways to Build a Successful Supplier Management Initiative http://exchange.ariba.com/community/events/aribalive

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Top Ways to Build a Successful Supplier Management Initiative Sundar Kamakshisundaram - Ariba Madison Goodwin - HP Alan Harrah - Pentair Jennifer Roberts - Sonoco Products Aarika Andrews - Ariba GSO © 2011 Ariba, Inc. All rights reserved.
Agenda Introduction – Opening Comments Panel Discussion Madison Goodwin – HP Al Harrah – Pentair Jennifer Roberts – Sonoco Products Aarika Andrews – Ariba GSO Q&A © 2011 Ariba, Inc. All rights reserved.
Typical Business Requirements for Supplier Management © 2011 Ariba, Inc. All rights reserved. “ Supplier Management” is multi-faceted and touches many aspects of Business Commerce Supplier Information Management that unifies platform, process and supplier profiles across the company and keeps it current, complete and correct. Highly usable web-based portal for suppliers to register and manage information collaboratively with customers Supplier Performance Management capabilities including Process Workflow and approvals, Surveys and scorecards, flexible role-based dashboards and customizable reports A robust technology platform that seamlessly integrates in-context supplier info. such as Parentage, Financials, Diversity and Sustainability to manage and mitigate Supply Risk A unified Supplier Record merging data and process flows to third party systems and data sources Supplier Portals Vendor Master Management Risk Management Diversity/Green/ Corporate Responsibility Registration & On-boarding Process Performance Management Supplier Management Supplier Discovery
Top Ways to Build a Successful Supplier Management Initiative Madison Goodwin Manager – eSourcing and Supplier Management HP © 2011 Ariba, Inc. All rights reserved.
Agenda HP Today Global Procurement @ HP Ariba Landscape Supplier Management Lifecycle Snapshot – Supplier Performance Mgmt Case Study – HP’s Implementation of SC-SER Hot Topic – Strategic Supplier Development © 2011 Ariba, Inc. All rights reserved.
TODAY HP IS THE LARGEST TECHNOLOGY COMPANY IN THE WORLD—COMMITTED TO USING OUR PRODUCTS AND SERVICES TO UNLEASH NEW POSSIBILITIES AND HAVE A MEANINGFUL IMPACT ON BUSINESS AND LIFE © 2011 Ariba, Inc. All rights reserved. Fortune 10 – U.S. Fortune 26 – Global Doing business in approximately 170 countries 304,000 employees 145,000 sales partners 210,000 service partners 88,000 retail locations
Global Procurement Manages 10s of billions in annual indirect, non-production and services spend for HP Develops supplier strategies that Optimize cost Leverage total spend Maximize purchasing power Minimize risk Enable revenue In partnership with all HP business units and functions Drive supply chain solutions that deliver optimum value to HP and its clients A value creation engine fueling HP’s growth © 2011 Ariba, Inc. All rights reserved. Technology Contract Labor Business Services Marketing Print Travel & Meetings Logistics Hardware Software Telecom
Current Ariba Footprint © 2011 Ariba, Inc. All rights reserved. Dashboard Supplier Ariba Network Identify Opportunity Develop Strategy Source and Negotiate Contract and Procure Invoice and Pay Monitor and Manage Ariba Platform eForms Supplier Ariba Invoice Ariba Sourcing Ariba Contract Compliance Ariba Buyer 9r1 Ariba Contract Workbench Ariba Category Procurement Ariba Category Management Ariba SPM Ariba Analysis Ariba Data Enrichment ERP ERP ERP Currently deployed Planned
Supplier Management Lifecycle © 2011 Ariba, Inc. All rights reserved.
Supplier Performance Management © 2011 Ariba, Inc. All rights reserved. Supplier of the Year Eligibility (SOYA) demands excellence across these key areas PERFORMANCE ASSESSMENT/SURVEY Supply Quality Cost Partnership/Service Excellence Innovation RISK ASSESSMENT Social & Environment Responsibility (SER) Financial Risk INNOVATION & COLLABORATION INITIATIVES Cost reduction or avoidance Revenue Enablement Process Improvement
GP’s Implementation of SC-SER SC-SER criteria part of sourcing evaluations and decisions © 2011 Ariba, Inc. All rights reserved. SC-SER Policy Audit Validation Corrective Action Assessment Reporting Capability Building GP Sourcing GP Contracting GP Supplier Performance Management SC-SER Language exists in Purchase Order Ts & C’s Tier 1 and High Risk Suppliers Risk Calculation drives the “Lite SER Survey” In ESP Sourcing Module Full SER Survey In SPM Module SC-SER Language added to Contract Templates
Strategic Supplier Development A segmented and prioritized approach to developing our supplier relationships © 2011 Ariba, Inc. All rights reserved. Select group, <1% of supply base Supplier development resources invested Focus on collaboration to create innovation
Top Ways to Build a Successful Supplier Management Initiative Jennifer Roberts Sonoco © 2011 Ariba, Inc. All rights reserved.
Sonoco Overview © 2011 Ariba, Inc. All rights reserved. Consumer Packaging Flexible Packaging Rigid Paper Ends and Closures Rigid Plastic Packaging Services Service Centers Point-of-Purchase Global Tubes and Cores Protective Packaging Industrial Products
Program History 2004 - Developed manual scorecard process 2007 - Automated scorecard system, enhanced process 2010 - Further enhanced process Developed process for determining who gets managed and how Added process for managing “non-scorecarded” suppliers Began utilizing collaborative features in Ariba SIPM Emailing to project Suppliers as “Team Members with Limited Access” 2011 - Rebalanced KPI Weights Realigned Sustainability KPI Shifted weights within Sustainability Opened up weighting to spend area managers © 2011 Ariba, Inc. All rights reserved.
Key Lessons Learned Start with the process and build Include business owners in decision making Start small – pick a pilot program Benchmark other companies for KPIs and processes Keep up with new features in tool and modify process if it makes sense It is sometimes more important to manage supplier reviews than worry about getting a supplier score Review the program annually and make any necessary revisions © 2011 Ariba, Inc. All rights reserved.
Pentair’s Journey to Building Supplier Performance Management… Alan Harrah VP Supply Chain Excellence Pentair © 2011 Ariba, Inc. All rights reserved.
Pentair Overview Diversified company HQ in Golden Valley, MN Global leader in movement, treatment, storage and enjoyment of water Global leader in enclosures and thermal management markets 2010 revenues of $3 billion 14,500+ employees 126 facilities worldwide (over 40 countries) Six distinct Global Business Units (GBUs) Residential Filtration Filtration Solutions Pool Residential Flow Engineered Flow Technical Products © 2011 Ariba, Inc. All rights reserved.
Pentair – Over 50 Well-Known Brands © 2011 Ariba, Inc. All rights reserved.
Ariba Roadmap Sourcing Professional Project management of Sourcing Process for e-RFx and e-Auctions across Pentair globally Spend Visibility Suppliers Normalized Spend Enrichment ERP Data Feed Connections GBU/Supplier Spend Validation Supplier Info & Perf Mgmt Scorecard Framework Data Availability & Integration Supplier Questionnaire Supplier Pilots (TP, Pool, Indirect) Contracts Professional Effective, ongoing Contract Mgmt and Compliance activity Procure-to-Pay Transform Indirect and Select Direct with easy, Electronic desktop tools Drive supplier development through Scorecards, Trends, and Action Plans June 2009 June 2010 2012 Fast Track Services Quick Win Opportunity Execution on 4 key sourcing projects Optional Phase 3 Phase 2 Phase 1 Sept 2009 Jan 2011 Perform spend analysis and commodity profiling to develop commodity strategies and ongoing category spend management Commodity Validation Custom Taxonomy GBU Validation Refinement Rules Opportunity Analysis Automation Data Validation Perf Surveys Registration Global Rollout Assessment Process Benchmark RFI / RFP Business Case 2013 Today
Supplier Performance Management Vision One consistent, automated method to measure and manage Pentair’s supply base Multiple scorecard variations across business, most manual Simplified, common metrics Multiple variations/calculations of same KPI Global visibility to supplier scores Currently limited by business Composite scorecards for shared suppliers Ability to see/share scores across businesses Global consistency and automation are key to success © 2011 Ariba, Inc. All rights reserved.
Supplier Performance Management Fundamentals Which Suppliers? Segmenting the Supply Base Assign Resources Accordingly How Do We Assess Performance? Develop a Scorecard Framework Develop a Scorecard Approach How Do We Drive Continuous Improvement? Communicate Expectations Assist Where Performance Issues Persist How Do We Collaborate with Suppliers? Address Cost-to-Serve as a Collaborative Opportunity Collect Innovation Ideas Four key workstreams that are critical to success © 2011 Ariba, Inc. All rights reserved.
Scorecard Framework © 2011 Ariba, Inc. All rights reserved. Direct Material KPIs (monthly, automated) Indirect Materials & Services KPIs (semi-annual, survey) Important to measure Direct and Indirect suppliers appropriately
Supplier Scorecard Example – Direct Materials Monthly Developed custom visual scorecard that Ariba sends to each supplier © 2011 Ariba, Inc. All rights reserved.
Challenges/Lessons Learned thus Far… Ensure strong Executive sponsorship Get buy-in from business-level leadership Include team members from affected functions Supply, quality, IT, purchasing Change management skills are critical Agreeing on KPIs company-wide took three months Get business unit IT involved early for automation IT projects… 2-3Xs the expected time Communicate, communicate, communicate Try to build team with subject matter expertise and open-minded individuals © 2011 Ariba, Inc. All rights reserved.
Building a Successful Supplier Management Initiative Aarika Andrews Ariba © 2011 Ariba, Inc. All rights reserved.
Typical Objectives of Supplier Management Design a supplier relationship methodology to improve supplier management across your organization Create a collaborative environment to synchronize the supply chain Measure successes and mitigate risks Outline plans for continuous improvement of performance and risk Discover a measurable difference in key performance indicators period over period Automate and standardize systems for capturing performance metrics Create a strategic partnership alliance with key suppliers Easily identify supplier risk factors © 2011 Ariba, Inc. All rights reserved.
Tips for Success Supplier Segmentation Create clear definitions for your supplier tiers (strategic, critical, preferred, etc.) Align a frequency pattern with your supplier tiers and capacity Strategic suppliers should represent a mixture of top spend and criticality After segmentation, evaluate strategic supplier categories to look for commonalities Categories will drive scorecard strategy © 2011 Ariba, Inc. All rights reserved. Establish BIG goals Create MBOs for the commodity leaders delivering reviews, rewarding for increases in performance Create a Supplier of the Year award
Tips for Success Create Internal Support Perform an analysis of teams and departments that interact regularly with suppliers Solicit feedback about internal requirements For example: Accounts Payable wants invoicing errors kept to two per quarter and Operations require six sigma methodology and that defects should be kept to 3.4 per million. Communicate early with stakeholders about participation Define a supplier ownership model, with roles and responsibilities Obtain executive support © 2011 Ariba, Inc. All rights reserved. Collaborate Remember this is more than a tool for scorecards and metrics Work with suppliers to communicate period results and create action plans for continuous improvement Take ownership of performance shortfalls along with supplier
Deployment Considerations Strategy Deployment team will help evaluate strategic supplier categories to provide a scorecard strategy Key Performance Indicators Provide best practice recommendations for KPIs Determine source for KPI metrics (survey, ERP, reports, etc.) Discuss relative weighting of KPIs for each scorecard © 2011 Ariba, Inc. All rights reserved. Process Outline a detailed process for planning, capturing period results, and reviewing with a supplier Detailed workflow and approvals for supplier on-boarding Risk Management Determine risk tiers for supply base Discuss risk identifiers when on-boarding
Questions © 2011 Ariba, Inc. All rights reserved.
“Safe Harbor” and Confidential Information Statement This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. © 2011 Ariba, Inc. All rights reserved.
Top Ways to Build a Successful Supplier Management Initiative Sundar Kamakshisundaram - Ariba Madison Goodwin - HP Alan Harrah - Pentair Jennifer Roberts - Sonoco Products Aarika Andrews - Ariba GSO © 2011 Ariba, Inc. All rights reserved.

More Related Content

Top Ways to Build a Successful Supplier Management Initiative

  • 1. Top Ways to Build a Successful Supplier Management Initiative Sundar Kamakshisundaram - Ariba Madison Goodwin - HP Alan Harrah - Pentair Jennifer Roberts - Sonoco Products Aarika Andrews - Ariba GSO © 2011 Ariba, Inc. All rights reserved.
  • 2. Agenda Introduction – Opening Comments Panel Discussion Madison Goodwin – HP Al Harrah – Pentair Jennifer Roberts – Sonoco Products Aarika Andrews – Ariba GSO Q&A © 2011 Ariba, Inc. All rights reserved.
  • 3. Typical Business Requirements for Supplier Management © 2011 Ariba, Inc. All rights reserved. “ Supplier Management” is multi-faceted and touches many aspects of Business Commerce Supplier Information Management that unifies platform, process and supplier profiles across the company and keeps it current, complete and correct. Highly usable web-based portal for suppliers to register and manage information collaboratively with customers Supplier Performance Management capabilities including Process Workflow and approvals, Surveys and scorecards, flexible role-based dashboards and customizable reports A robust technology platform that seamlessly integrates in-context supplier info. such as Parentage, Financials, Diversity and Sustainability to manage and mitigate Supply Risk A unified Supplier Record merging data and process flows to third party systems and data sources Supplier Portals Vendor Master Management Risk Management Diversity/Green/ Corporate Responsibility Registration & On-boarding Process Performance Management Supplier Management Supplier Discovery
  • 4. Top Ways to Build a Successful Supplier Management Initiative Madison Goodwin Manager – eSourcing and Supplier Management HP © 2011 Ariba, Inc. All rights reserved.
  • 5. Agenda HP Today Global Procurement @ HP Ariba Landscape Supplier Management Lifecycle Snapshot – Supplier Performance Mgmt Case Study – HP’s Implementation of SC-SER Hot Topic – Strategic Supplier Development © 2011 Ariba, Inc. All rights reserved.
  • 6. TODAY HP IS THE LARGEST TECHNOLOGY COMPANY IN THE WORLD—COMMITTED TO USING OUR PRODUCTS AND SERVICES TO UNLEASH NEW POSSIBILITIES AND HAVE A MEANINGFUL IMPACT ON BUSINESS AND LIFE © 2011 Ariba, Inc. All rights reserved. Fortune 10 – U.S. Fortune 26 – Global Doing business in approximately 170 countries 304,000 employees 145,000 sales partners 210,000 service partners 88,000 retail locations
  • 7. Global Procurement Manages 10s of billions in annual indirect, non-production and services spend for HP Develops supplier strategies that Optimize cost Leverage total spend Maximize purchasing power Minimize risk Enable revenue In partnership with all HP business units and functions Drive supply chain solutions that deliver optimum value to HP and its clients A value creation engine fueling HP’s growth © 2011 Ariba, Inc. All rights reserved. Technology Contract Labor Business Services Marketing Print Travel & Meetings Logistics Hardware Software Telecom
  • 8. Current Ariba Footprint © 2011 Ariba, Inc. All rights reserved. Dashboard Supplier Ariba Network Identify Opportunity Develop Strategy Source and Negotiate Contract and Procure Invoice and Pay Monitor and Manage Ariba Platform eForms Supplier Ariba Invoice Ariba Sourcing Ariba Contract Compliance Ariba Buyer 9r1 Ariba Contract Workbench Ariba Category Procurement Ariba Category Management Ariba SPM Ariba Analysis Ariba Data Enrichment ERP ERP ERP Currently deployed Planned
  • 9. Supplier Management Lifecycle © 2011 Ariba, Inc. All rights reserved.
  • 10. Supplier Performance Management © 2011 Ariba, Inc. All rights reserved. Supplier of the Year Eligibility (SOYA) demands excellence across these key areas PERFORMANCE ASSESSMENT/SURVEY Supply Quality Cost Partnership/Service Excellence Innovation RISK ASSESSMENT Social & Environment Responsibility (SER) Financial Risk INNOVATION & COLLABORATION INITIATIVES Cost reduction or avoidance Revenue Enablement Process Improvement
  • 11. GP’s Implementation of SC-SER SC-SER criteria part of sourcing evaluations and decisions © 2011 Ariba, Inc. All rights reserved. SC-SER Policy Audit Validation Corrective Action Assessment Reporting Capability Building GP Sourcing GP Contracting GP Supplier Performance Management SC-SER Language exists in Purchase Order Ts & C’s Tier 1 and High Risk Suppliers Risk Calculation drives the “Lite SER Survey” In ESP Sourcing Module Full SER Survey In SPM Module SC-SER Language added to Contract Templates
  • 12. Strategic Supplier Development A segmented and prioritized approach to developing our supplier relationships © 2011 Ariba, Inc. All rights reserved. Select group, <1% of supply base Supplier development resources invested Focus on collaboration to create innovation
  • 13. Top Ways to Build a Successful Supplier Management Initiative Jennifer Roberts Sonoco © 2011 Ariba, Inc. All rights reserved.
  • 14. Sonoco Overview © 2011 Ariba, Inc. All rights reserved. Consumer Packaging Flexible Packaging Rigid Paper Ends and Closures Rigid Plastic Packaging Services Service Centers Point-of-Purchase Global Tubes and Cores Protective Packaging Industrial Products
  • 15. Program History 2004 - Developed manual scorecard process 2007 - Automated scorecard system, enhanced process 2010 - Further enhanced process Developed process for determining who gets managed and how Added process for managing “non-scorecarded” suppliers Began utilizing collaborative features in Ariba SIPM Emailing to project Suppliers as “Team Members with Limited Access” 2011 - Rebalanced KPI Weights Realigned Sustainability KPI Shifted weights within Sustainability Opened up weighting to spend area managers © 2011 Ariba, Inc. All rights reserved.
  • 16. Key Lessons Learned Start with the process and build Include business owners in decision making Start small – pick a pilot program Benchmark other companies for KPIs and processes Keep up with new features in tool and modify process if it makes sense It is sometimes more important to manage supplier reviews than worry about getting a supplier score Review the program annually and make any necessary revisions © 2011 Ariba, Inc. All rights reserved.
  • 17. Pentair’s Journey to Building Supplier Performance Management… Alan Harrah VP Supply Chain Excellence Pentair © 2011 Ariba, Inc. All rights reserved.
  • 18. Pentair Overview Diversified company HQ in Golden Valley, MN Global leader in movement, treatment, storage and enjoyment of water Global leader in enclosures and thermal management markets 2010 revenues of $3 billion 14,500+ employees 126 facilities worldwide (over 40 countries) Six distinct Global Business Units (GBUs) Residential Filtration Filtration Solutions Pool Residential Flow Engineered Flow Technical Products © 2011 Ariba, Inc. All rights reserved.
  • 19. Pentair – Over 50 Well-Known Brands © 2011 Ariba, Inc. All rights reserved.
  • 20. Ariba Roadmap Sourcing Professional Project management of Sourcing Process for e-RFx and e-Auctions across Pentair globally Spend Visibility Suppliers Normalized Spend Enrichment ERP Data Feed Connections GBU/Supplier Spend Validation Supplier Info & Perf Mgmt Scorecard Framework Data Availability & Integration Supplier Questionnaire Supplier Pilots (TP, Pool, Indirect) Contracts Professional Effective, ongoing Contract Mgmt and Compliance activity Procure-to-Pay Transform Indirect and Select Direct with easy, Electronic desktop tools Drive supplier development through Scorecards, Trends, and Action Plans June 2009 June 2010 2012 Fast Track Services Quick Win Opportunity Execution on 4 key sourcing projects Optional Phase 3 Phase 2 Phase 1 Sept 2009 Jan 2011 Perform spend analysis and commodity profiling to develop commodity strategies and ongoing category spend management Commodity Validation Custom Taxonomy GBU Validation Refinement Rules Opportunity Analysis Automation Data Validation Perf Surveys Registration Global Rollout Assessment Process Benchmark RFI / RFP Business Case 2013 Today
  • 21. Supplier Performance Management Vision One consistent, automated method to measure and manage Pentair’s supply base Multiple scorecard variations across business, most manual Simplified, common metrics Multiple variations/calculations of same KPI Global visibility to supplier scores Currently limited by business Composite scorecards for shared suppliers Ability to see/share scores across businesses Global consistency and automation are key to success © 2011 Ariba, Inc. All rights reserved.
  • 22. Supplier Performance Management Fundamentals Which Suppliers? Segmenting the Supply Base Assign Resources Accordingly How Do We Assess Performance? Develop a Scorecard Framework Develop a Scorecard Approach How Do We Drive Continuous Improvement? Communicate Expectations Assist Where Performance Issues Persist How Do We Collaborate with Suppliers? Address Cost-to-Serve as a Collaborative Opportunity Collect Innovation Ideas Four key workstreams that are critical to success © 2011 Ariba, Inc. All rights reserved.
  • 23. Scorecard Framework © 2011 Ariba, Inc. All rights reserved. Direct Material KPIs (monthly, automated) Indirect Materials & Services KPIs (semi-annual, survey) Important to measure Direct and Indirect suppliers appropriately
  • 24. Supplier Scorecard Example – Direct Materials Monthly Developed custom visual scorecard that Ariba sends to each supplier © 2011 Ariba, Inc. All rights reserved.
  • 25. Challenges/Lessons Learned thus Far… Ensure strong Executive sponsorship Get buy-in from business-level leadership Include team members from affected functions Supply, quality, IT, purchasing Change management skills are critical Agreeing on KPIs company-wide took three months Get business unit IT involved early for automation IT projects… 2-3Xs the expected time Communicate, communicate, communicate Try to build team with subject matter expertise and open-minded individuals © 2011 Ariba, Inc. All rights reserved.
  • 26. Building a Successful Supplier Management Initiative Aarika Andrews Ariba © 2011 Ariba, Inc. All rights reserved.
  • 27. Typical Objectives of Supplier Management Design a supplier relationship methodology to improve supplier management across your organization Create a collaborative environment to synchronize the supply chain Measure successes and mitigate risks Outline plans for continuous improvement of performance and risk Discover a measurable difference in key performance indicators period over period Automate and standardize systems for capturing performance metrics Create a strategic partnership alliance with key suppliers Easily identify supplier risk factors © 2011 Ariba, Inc. All rights reserved.
  • 28. Tips for Success Supplier Segmentation Create clear definitions for your supplier tiers (strategic, critical, preferred, etc.) Align a frequency pattern with your supplier tiers and capacity Strategic suppliers should represent a mixture of top spend and criticality After segmentation, evaluate strategic supplier categories to look for commonalities Categories will drive scorecard strategy © 2011 Ariba, Inc. All rights reserved. Establish BIG goals Create MBOs for the commodity leaders delivering reviews, rewarding for increases in performance Create a Supplier of the Year award
  • 29. Tips for Success Create Internal Support Perform an analysis of teams and departments that interact regularly with suppliers Solicit feedback about internal requirements For example: Accounts Payable wants invoicing errors kept to two per quarter and Operations require six sigma methodology and that defects should be kept to 3.4 per million. Communicate early with stakeholders about participation Define a supplier ownership model, with roles and responsibilities Obtain executive support © 2011 Ariba, Inc. All rights reserved. Collaborate Remember this is more than a tool for scorecards and metrics Work with suppliers to communicate period results and create action plans for continuous improvement Take ownership of performance shortfalls along with supplier
  • 30. Deployment Considerations Strategy Deployment team will help evaluate strategic supplier categories to provide a scorecard strategy Key Performance Indicators Provide best practice recommendations for KPIs Determine source for KPI metrics (survey, ERP, reports, etc.) Discuss relative weighting of KPIs for each scorecard © 2011 Ariba, Inc. All rights reserved. Process Outline a detailed process for planning, capturing period results, and reviewing with a supplier Detailed workflow and approvals for supplier on-boarding Risk Management Determine risk tiers for supply base Discuss risk identifiers when on-boarding
  • 31. Questions © 2011 Ariba, Inc. All rights reserved.
  • 32. “Safe Harbor” and Confidential Information Statement This information reflects the status of Ariba solution planning as of January 2011. All such information is the Confidential Information of Ariba (per the contract between our companies), and must not be further disclosed, as stated in the confidentiality clause of that contract. This presentation contains only intended guidance and is not binding upon Ariba to any particular course of business, product strategy, and/or development. Its content is subject to change without notice. Ariba assumes no responsibility for errors or omissions in this document. Ariba shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of these materials. © 2011 Ariba, Inc. All rights reserved.
  • 33. Top Ways to Build a Successful Supplier Management Initiative Sundar Kamakshisundaram - Ariba Madison Goodwin - HP Alan Harrah - Pentair Jennifer Roberts - Sonoco Products Aarika Andrews - Ariba GSO © 2011 Ariba, Inc. All rights reserved.