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[AIIM16] Change Management: Lessons Learnt in a Global Engineering and Production Company

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AIIM International
AIIM International

This document discusses lessons learned in change management from a large global engineering and production company. It describes the company's history and complex organizational structure resulting from mergers and acquisitions. This led to information silos and different document management systems. The company implemented a new process-oriented information management system. The document then outlines the key steps in the change management process, including understanding stakeholders, communicating with users, implementing in phases, and providing support during and after roll-out.

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Change Management Lessons Learnt in a Global Engineering and Production Company!
Running feat. Change Management Picture:  h+ps://pixabay.com  
MAN Diesel & Turbo SE Engineering and production company large-bore diesel engines and turbo machinery for marine and stationary applications! •  HQ: Augsburg, founded 1758! •  120 Locations worldwide! •  Employees: 14.947 (2014)! •  Turn-over: 3.273 Mio € (2014)! Key  Facts   •  2- and 4 stroke Diesel Engines! •  Manufactured by MAN and by Licensees! •  Gas Turbines & Engines, Turbocharger! Products   Key  Facts   Products  
The ECM-Challenge More than 175 years of merger and acquisitions ! -> complex global organisational structure! -> different document management solutions / systems! ! ! Key  Facts   Products   Information Silos!Silos! Process- oriented Information Management! Process!
Organization-orientated Information Mgt.    
Process-orientated Information Mgt.     Key  Facts   Products   Customer EngineShip/Plant Quotation Order Notification InvoiceShipment Master Workspaces Transactional Workspaces
Getting the base-line right Key  Facts   Products   > 80% User Satisfaction: HOW-TO! •  Reliable: deliver what you say; sound solution! •  Honest: cannot fulfill every wish; we are not perfect;! we do our very best to support you! Reputation! Stakeholder! Awareness! •  Building a map with relations and power dependencies! •  Management Support: Top & Middle (!) Management! •  Goal of the project: a reason for every stakeholder! •  Positive motivation / reasons for doing the project! •  Threats: what if we don’t do the project?!
Preparing your chess Key  Facts   Products   Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km ! •  Know your Allies! •  Nurture Change Agents! •  Use Political Agendas! •  Start with the business that will benefit the most! Picture:  h+ps://pixabay.com  
Getting in touch with the user Products   Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km ! •  Listen to End-users, key-users, management! •  What are facts, feelings and myths! Analysis! Communication! •  Project Name and Logo! •  Simple Story with humor – comic video! •  Information portal, blog, cups! •  Talk, talk, talk, talk! •  … market your project as you would launch your products!
How does it feel? Key  Facts   Products   Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km ! •  You are motivated •  Full of power and ideas •  You apply all the training, theories, concepts,…. Picture:  www.ac:onphoto.net  
Implementing the solution Key  Facts   Products   Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km ! •  Implementation in phases (Go-Live / Improvements)! •  Key User tests/feedback as early as possible! •  Deliver what you said you would! •  Quality Gates with the users! Scrum! Communication! •  Feedback sessions! •  Status meetings with Stakeholders! •  Escalation meetings! •  Talk, talk, talk, talk!
How does it feel? Key  Facts   Products   Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km ! •  You may hit the wall •  “Why am I doing this?” •  Where is the end? •  Place your support where you need it! Picture:  Bernhard  Kaps  
Ready for the perfect wave? Key  Facts   Products   Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km ! •  First roll-out crucial for success •  Is the business ready? •  Is the IT ready? •  Is the Management ready? Picture:  h+ps://pixabay.com  
Roll-Out & Hyper-Care Key  Facts   Products   Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km ! •  Training, training, training! •  Good and alerted support organization! •  Being visible @ the users office! Roll-Out! Hyper-Care! •  Feedback sessions! •  Status meetings with Stakeholders! •  Success Stories! •  Implementing feedback! •  Key User Meetings! •  Advanced Training!
How does it feel? Key  Facts   Products   Change management Legwork: distance: 21 – 26(35) mi / 35 – 42(56) km ! •  It’s downhill until the end •  You cross the finish-line – you made it! •  CELEBRATE !!! •  Will I do it again? Picture:  www.ac:onphoto.net  
•  Ines Kaps •  ines.kaps@passion2practice.com •  passion2pract •  https://ch.linkedin.com/in/passion2practice •  www.passion2practice.com
[AIIM16] Change Management: Lessons Learnt in a Global Engineering and Production Company

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[AIIM16] Change Management: Lessons Learnt in a Global Engineering and Production Company

  • 1. Change Management Lessons Learnt in a Global Engineering and Production Company!
  • 2. Running feat. Change Management Picture:  h+ps://pixabay.com  
  • 3. MAN Diesel & Turbo SE Engineering and production company large-bore diesel engines and turbo machinery for marine and stationary applications! •  HQ: Augsburg, founded 1758! •  120 Locations worldwide! •  Employees: 14.947 (2014)! •  Turn-over: 3.273 Mio € (2014)! Key  Facts   •  2- and 4 stroke Diesel Engines! •  Manufactured by MAN and by Licensees! •  Gas Turbines & Engines, Turbocharger! Products   Key  Facts   Products  
  • 4. The ECM-Challenge More than 175 years of merger and acquisitions ! -> complex global organisational structure! -> different document management solutions / systems! ! ! Key  Facts   Products   Information Silos!Silos! Process- oriented Information Management! Process!
  • 6. Process-orientated Information Mgt.     Key  Facts   Products   Customer EngineShip/Plant Quotation Order Notification InvoiceShipment Master Workspaces Transactional Workspaces
  • 7. Getting the base-line right Key  Facts   Products   > 80% User Satisfaction: HOW-TO! •  Reliable: deliver what you say; sound solution! •  Honest: cannot fulfill every wish; we are not perfect;! we do our very best to support you! Reputation! Stakeholder! Awareness! •  Building a map with relations and power dependencies! •  Management Support: Top & Middle (!) Management! •  Goal of the project: a reason for every stakeholder! •  Positive motivation / reasons for doing the project! •  Threats: what if we don’t do the project?!
  • 8. Preparing your chess Key  Facts   Products   Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km ! •  Know your Allies! •  Nurture Change Agents! •  Use Political Agendas! •  Start with the business that will benefit the most! Picture:  h+ps://pixabay.com  
  • 9. Getting in touch with the user Products   Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km ! •  Listen to End-users, key-users, management! •  What are facts, feelings and myths! Analysis! Communication! •  Project Name and Logo! •  Simple Story with humor – comic video! •  Information portal, blog, cups! •  Talk, talk, talk, talk! •  … market your project as you would launch your products!
  • 10. How does it feel? Key  Facts   Products   Change management Legwork: marathon distance: 0 - 17 miles / 0 - 28 km ! •  You are motivated •  Full of power and ideas •  You apply all the training, theories, concepts,…. Picture:  www.ac:onphoto.net  
  • 11. Implementing the solution Key  Facts   Products   Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km ! •  Implementation in phases (Go-Live / Improvements)! •  Key User tests/feedback as early as possible! •  Deliver what you said you would! •  Quality Gates with the users! Scrum! Communication! •  Feedback sessions! •  Status meetings with Stakeholders! •  Escalation meetings! •  Talk, talk, talk, talk!
  • 12. How does it feel? Key  Facts   Products   Change management Legwork: marathon distance: 17 - 21 miles / 28 - 35 km ! •  You may hit the wall •  “Why am I doing this?” •  Where is the end? •  Place your support where you need it! Picture:  Bernhard  Kaps  
  • 13. Ready for the perfect wave? Key  Facts   Products   Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km ! •  First roll-out crucial for success •  Is the business ready? •  Is the IT ready? •  Is the Management ready? Picture:  h+ps://pixabay.com  
  • 14. Roll-Out & Hyper-Care Key  Facts   Products   Change management Legwork: marathon distance: 21 - 26 miles / 35 - 42 km ! •  Training, training, training! •  Good and alerted support organization! •  Being visible @ the users office! Roll-Out! Hyper-Care! •  Feedback sessions! •  Status meetings with Stakeholders! •  Success Stories! •  Implementing feedback! •  Key User Meetings! •  Advanced Training!
  • 15. How does it feel? Key  Facts   Products   Change management Legwork: distance: 21 – 26(35) mi / 35 – 42(56) km ! •  It’s downhill until the end •  You cross the finish-line – you made it! •  CELEBRATE !!! •  Will I do it again? Picture:  www.ac:onphoto.net  
  • 16. •  Ines Kaps •  ines.kaps@passion2practice.com •  passion2pract •  https://ch.linkedin.com/in/passion2practice •  www.passion2practice.com