This process was established to meet the grievance procedure requirements under Title II of the Americans with Disabilities Act (ADA). Members of the public may use this process to file a grievance alleging disability discrimination against SOM executive branch departments.
Complaint Retention: All written ADA complaints and appeals received by State of Michigan Department ADA Coordinators, the Title II ADA Appeals Coordinator, their designees, and responses from these offices will be retained by the State of Michigan for at least three years from the date of receipt.
Complaints must be submitted in writing and should contain information about the alleged discrimination such as the name, address, phone number, and email of the complainant as well as the location, date, and description of the problem. Complaints shall be submitted using the State of Michigan's ADA Complaint Form.
The complaint should be submitted by the complainant or their designee as soon as possible but no later than 90 calendar days after the alleged violation. The complaint may be submitted electronically from the online complaint form, or printed and mailed directly to the State of Michigan Department ADA Coordinator for evaluation.
Within 15 calendar days after receipt of the complaint, the department’s ADA Coordinator or their designee will meet or communicate with the complainant. Within 30 calendar days of the initial meeting or communication, the State of Michigan Department ADA Coordinator or their designee will respond in writing or in an alternative format accessible to the complainant. This response will explain the position of the SOM department or agency and offer options for substantive resolution of the complaint.
Accommodation Requests: Requests for alternative filing methods or other accommodations should be made to the appropriate State of Michigan Department ADA Coordinator.
If the response to a complaint by the SOM Department's ADA Coordinator or their designee does not satisfactorily resolve the issue, the complainant or their designee may appeal the decision within 30 calendar days after receipt of the response to the Title II ADA Appeals Coordinator. Appeals shall be submitted using the State of Michigan’s ADA Appeal Form.
Within 15 calendar days after receipt of the appeal, the Title II ADA Appeals Coordinator or their designee will meet or communicate with the complainant. Within 30 calendar days after the initial meeting or communication, the Title II ADA Appeals Coordinator or their designee, will respond in writing or an alternative format accessible to the complainant, with a final resolution of the appeal.
Accommodation Requests: Requests for alternative filing methods or other accommodations should be made to the appropriate State of Michigan Department ADA Coordinator.
Individuals may contact State of Michigan (SOM) Department ADA Coordinators directly to request an auxiliary aid or service, alternative format, reasonable modification or to file an ADA Complaint against an executive branch department or agency.
