Streamlined Remote Support

Hi there! 👋 

Over the last few years, many companies have been forced to rethink the way they work and use technology. Alternative work concepts, such as Remote and Hybrid Work, have gained importance and replaced old work models in many areas. And with these new work environments, there also came an increasing need for Remote Access and Remote Support Solutions. After all, IT teams need to be able to quickly resolve IT issues remotely, no matter where colleagues or customers are located. 

Without an #agile IT #servicedesk that can solve technical problems quickly, smooth operations are virtually impossible nowadays, regardless of the industry. Whether tablets, PCs, smartphones, or servers - companies use all these devices. For IT departments, a cross-platform Remote Support Solution is therefore particularly important.  

But what makes a powerful Remote Support Tool and what impact does it have on the way IT service desks are working? In this newsletter, we take a closer look at what defines excellent #remotesupport and how to get there. Plus, we have a special gem for you. 

Enjoy reading! 📖☕  

Your AnyDesk Team 

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🚅 How to Streamline Your IT Service Management 

IT Service Managers face many challenges in their daily work. A support team, no matter if it serves external customers or in-house departments, can only work efficiently if it has the right technology and strategy at hand. But how can #ITSMs create the right environment and conditions for their staff and improve the customer experience? 

Our Remote Support Guide answers these questions and gives valuable tips on how to optimize your #ITsupport department. Learn what strategies and technologies we recommend for IT businesses and find out what qualifies a Remote Support Tool as the solution of choice.  

Discover how to: 

🔍 implement efficient customer service and in-house support 

🔍 find the right Remote Support Solution for your business 

🔍 increase your customer centricity and efficiency 

🔍include current service desk trends into your strategy 

Download your free Remote Support Guide now! 📥 

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🔒 Remote Support for Critical Security Systems 

One of the biggest concerns for businesses when it comes to choosing software is security. Companies want to see their data in safe hands and protected from the prying eyes of cybercriminals. They need tools that fulfill sensitive compliance requirements and answer strict security needs. 

SolutionIT Managed Security uses AnyDesk to maintain IT #security environments for its #customers, ranging from the industrial sector to government-level administration. AnyDesk empowers the IT experts of SolutionIT to react quickly in case of a cyberattack. They #troubleshoot relevant systems by providing fast and secure Remote Support. SolutionIT values AnyDesk for: 

✔️ high security standards 

✔️ easy and fast integration 

✔️ reliable and stable connections 

✔️ customizable security and administration features 

✔️ ease of use 

Find out what else SolutionIT values about AnyDesk in our new case study and learn more details on how the company uses AnyDesk to provide secure Remote Support. Discover the whole story. 📖 

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🤡 Why so Serious? 

Professional doesn't mean boring. Those who work in IT support sometimes need a pretty thick skin. Locked PCs, alleged device errors, oops, and the internet is now broken too... IT support staff patiently solve the problems of colleagues and customers, no matter how trivial they are. 

We take the clichés of our industry with a good dose of humor. Did you know that AnyDesk also has a TikTok channel? We enjoy making fun of everyday situations of office life and the clichés of our industry. Hit the follow button, laugh with us, and meet our creative team. 🖐️ 

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