How Remote IT Support Can Drive Value to Your Business

If you are like most small businesses (defined by SBA as <500 employees)

, you have a multitude of technology "solutions" (e.g. desktops, laptops, tablets, mobile devices, printers, scanners, etc.). Your business, or owner, purchased these solutions with the intent of gaining employee productivity, streamlining employee and customer communications and increasing overall cost efficiencies.

As the complexity of supporting these solutions increased, IT support staff were hired. Back in 2011, the average ratio of IT support staff to employees was 112:1 (Robert Half Technology Survey), providing significant operational (and financial) challenges to businesses. Do you hire more support staff to decrease the amount of time putting out IT-related "fires"? Do you hire more support staff to provide more time to align your technology resources to your business needs? Well, you can pause and take the following into consideration...

Outsourcing IT support to local managed service providers (MSPs) can save you time and and money.

Four (4) ways an MSP can drive value to your business:

1) Enjoy predictable, fixed monthly costs. Forecast your IT spend and budget by purchasing a fixed monthly support package. As you grow, support packages can be increased at fraction of the cost to hire a new IT support staff person. No surprise expenses or hidden costs.

2) Augment your in-house IT team, with a team of IT experts. A high-grade IT provider will provide you with a team of certified and experienced specialists that can quickly and accurately resolve your particular issue. This provides you with a pool of up-to-date technical knowledge and experience that can resolve IT errors, fill in-house knowledge gaps and improve efficiencies.

3) Free up your time and save your resources. Free up your business to focus on what you do best without losing out on the latest technology developments, equipment and best practices. A great MSP will be able to fully execute your demands and needs, ensuring they properly align with your overall business goals and (financial) resources.

4) Reduce your IT capital expenditures. By working with an MSP, you will receive access to preferred and volume-based discounts. This allows you to purchase new software, hardware and services at prices much lower than what you would normally receive. In addition, you can be assured that the particular hardware or software purchase is recommended by outside IT professionals that are actively involved in your business and working to reduce your downtime.

Still not convinced? Contact Affiliated Resource Group to discover other ways IT support can strengthen and revolutionize your business. Keeping you ahead of the competition and in front of your prospective customers.