When it comes to making a purchase... ❤️🔥 64% of shoppers find customer experience more important than price. (Gartner) 🛍️ 52% of shoppers make additional purchases after great customer service. (Dimensional Research) Department stores have a unique ability to transform shopping into a vibrant, social experience — but to stay relevant, investing in your frontline employees is key. 🔑 In a new article for International Association of Department Stores - IADS, YOOBIC CEO Fabrice Haiat highlights how tech-powered employee engagement can elevate customer experiences — drawing insights from YOOBIC customer Central Group and Robinson Department Store PCL (ROBINS). ➡️ Read here: https://lnkd.in/eRWYqCZF --- #RetailInnovation #CustomerExperience #EmployeeEngagement
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With Workplace by Meta phasing out, companies now have a unique opportunity to rethink and enhance their internal communication strategy. 💡 This transition isn't just about filling a gap, it's about growth and evolution. 🌿 That's where YOOBIC shines.🌟 We have the features Workplace users know and love, plus a lot more to take communications, collaboration, and productivity to the next level. We’re already supporting a number of former Workplace users and look forward to welcoming more.❤️🔥 🔍 Explore how we make a difference for cross-team collaboration and connection: https://lnkd.in/eN2zyjw2 --- #EmployeeExperience #EmployeeEngagement #TeamCommunications #FrontlineExperience #TeamCollaboration #InternalCommunications #WorkplaceAlternatives #CompanyCulture #EmployeeCommunities
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Creating lifelong customer relationships in retail isn't about the quick sale; it's about forging genuine connections. Harley-Davidson's reputation for community and loyalty sets the gold standard. 🏍️❤️🔥 But Lance Orso, General Manager of Dallas Harley-Davidson, exemplifies these values through his own authentic style of relationship selling. And he's teaching his staff how to do the same. As a 3rd generation Harley-Davidson rider and competitive motocross racer, Lance lives and breathes the lifestyle — but it's his insatiable thirst for knowledge and a propensity for meaningful connection that has propelled him to the top of his field. 🎙️ In this episode of FRONTLINE FRIDAYS, host Ron Thurston and Lance Orso will discuss the processes (it's a legit process!) behind building unbreakable customer relationships. ❤️🔥 They'll dig into: ▪️ Lance’s philosophy of building genuine connections that go beyond the sale ▪️ Practical techniques for creating lasting customer connections and unique in-store experiences ▪️ Insights into balancing team freedom with professionalism and fostering a culture that thrives on diversity This is real-world advice for retail leaders looking to enhance their customer relationships and team dynamics. ✅ Click “ATTEND” on this event invitation to join us live or get on-demand access to the recording. --- #RetailLeadership #CustomerRelationships #RetailExcellence #HarleyDavidson #FrontlineLeadership #RelationshipSelling #RetailSuccess #CommunityBuilding #LeadershipDevelopment #RetailInnovation #CustomerExperience #TeamBuilding
FRONTLINE FRIDAYS Ep 16: Building Ride or Die Customer Relationships
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In just over 1 hour... Retail thought leaders Ron Thurston and Lance Orso, General Manager of Dallas Harley-Davidson, will go in on the topic of creating lasting customer relationships — and what you can teach your store teams to build their skills. ❤️🔥 🎙️ RSVP to join us live or get the recording!
Creating lifelong customer relationships in retail isn't about the quick sale; it's about forging genuine connections. Harley-Davidson's reputation for community and loyalty sets the gold standard. 🏍️❤️🔥 But Lance Orso, General Manager of Dallas Harley-Davidson, exemplifies these values through his own authentic style of relationship selling. And he's teaching his staff how to do the same. As a 3rd generation Harley-Davidson rider and competitive motocross racer, Lance lives and breathes the lifestyle — but it's his insatiable thirst for knowledge and a propensity for meaningful connection that has propelled him to the top of his field. 🎙️ In this episode of FRONTLINE FRIDAYS, host Ron Thurston and Lance Orso will discuss the processes (it's a legit process!) behind building unbreakable customer relationships. ❤️🔥 They'll dig into: ▪️ Lance’s philosophy of building genuine connections that go beyond the sale ▪️ Practical techniques for creating lasting customer connections and unique in-store experiences ▪️ Insights into balancing team freedom with professionalism and fostering a culture that thrives on diversity This is real-world advice for retail leaders looking to enhance their customer relationships and team dynamics. ✅ Click “ATTEND” on this event invitation to join us live or get on-demand access to the recording. --- #RetailLeadership #CustomerRelationships #RetailExcellence #HarleyDavidson #FrontlineLeadership #RelationshipSelling #RetailSuccess #CommunityBuilding #LeadershipDevelopment #RetailInnovation #CustomerExperience #TeamBuilding
FRONTLINE FRIDAYS Ep 16: Building Ride or Die Customer Relationships
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Harley-Davidson Motor Company boasts one of the most passionate customer communities.❤️🔥 But building lifelong customer relationships takes more than passion. It takes process. Tomorrow, Lance Orso, General Manager of Dallas Harley-Davidson, sits down with Ron Thurston to share how he's teaching his store team to connect with every customer who walks in the door. ✅ Click “ATTEND” on this event invitation to join us live or get on-demand access to the recording: https://lnkd.in/e4VG7AvN --- #RetailLeadership #CustomerRelationships #RetailExcellence #HarleyDavidson #FrontlineLeadership #RelationshipSelling #RetailSuccess #CommunityBuilding #LeadershipDevelopment #RetailInnovation #CustomerExperience #TeamBuilding
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This week, lucky YOOBIC team members spent some quality time out in beautiful Dallas, TX, with partners from Michaels Stores, Mattress Firm, Bonchon, and GameStop.❤️🔥 Check out Erin Valade's travel diary! ⬇️
Senior Customer Success Manager @ YOOBIC 🛍 Partnerships | Business Development | Ecomm | Retail | Sales | Solutions & Delivery
One of my favorite parts about working at YOOBIC is how often I get to spend quality time with my incredible clients! Despite the treacherous summer Texas heat I'm not built for, here are some highlights from my busy week in DFW: Chad Smith and I spent the day at the beautiful Flower Mound Michaels Stores location celebrating our partnership by capturing some stellar content, meeting frontline teams, and (personally) chatting with Tiffany Reese all day. Thanks Steve Hill Jeffery Horton Matthew Tarrer for welcoming us in! They couldn't get rid of me that quickly though! The next morning, we were joined by Chris Freeman and Tiffany's impressive team (Corie Cox Christine Freeman Jodi Eylicio Susan Centanni-Fielding) for a fantastic business review and planning session for future optimization. Just down the road, Ryan Brown I had the pleasure of joining Matthew Goodfriend Bryan Perez Renae M. Yeakley Robyn Martin Roger Phipps Matthew Daroca from GameStop & Mattress Firm for a meeting of the (master)minds best practice sharing session. Truly inspiring to see these two teams taking the initiative to learn from each other! We didn’t stop there! Ally Paul Chad Smith Noreen Allen, and the rest of our incredible marketing team at YOOBIC organized a fantastic night of networking “Retail Ops & Hops.” I have a feeling this will be the first of many. Loved seeing Ashley Wright Helkenn, Carrie Goff, Matthew Licht who brought the good vibes and humor as always. Such a rewarding and productive week – back to NYC I go!
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Yesterday, we hosted our inaugural "Retail Ops & Hops" meetup in Dallas, TX. 🛍️ 🍻 Ops & Hops is an evening of craft beer and great conversation with some of the brightest retail and hospitality minds in your local community. Just a chill backdrop for swapping ideas and building you professional circle. 😎 Dallas was the perfect spot to kick off an experience like this, with friendly leaders from Michaels Stores, Mattress Firm, GameStop, Bonchon, and beyond! ❤️🔥 We'll be hosting more Ops & Hops nights around the U.S. — let us know what city we should hit up next! --- #RetailOps #RetailOperations #RetailLeaders #HospitalityOps #HospitalityOperations #HospitalityLeaders #RetailExcellence #Networking #Friendship
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Visual merchandisers know every visual element in stores must not only captivate customers but also drive sales. ⚖ Brandon Lee, a 20-year VM leader and the visionary Creative Director & Owner of Brandon Lee Designs, knows one thing: "In retail, there’s no creativity without the ops behind it." 💯 So how do you effectively merge creativity with operational excellence in retail design? ☯️ From guiding the visual identities of iconic brands like Ralph Lauren, Bonobos, and Gap, to pioneering visual merchandising solutions in the cannabis and furniture industries, Brandon has done it all. In this episode of FRONTLINE FRIDAYS, Brandon will share his guiding principles for creating immersive retail environments that aren't only visually stunning but also commercially successful. 🎨💰 Tune in as host Ron Thurston and Brandon explore: ▪️ Why being business-savvy is as important as creativity ▪️ Strategies for integrating creative vision with operational efficiency ▪️ How the role of visual merchandising is evolving and staying ahead of the curve Don’t miss this opportunity to gain practical, actionable advice from one of visual merchandising's most innovative minds. ✅ Click “ATTEND” on this event invitation to join us live or get on-demand access to the recording. --- #RetailLeadership #VisualMerchandising #RetailDesign #RetailInnovation #CustomerExperience
FRONTLINE FRIDAYS Ep 17: Balancing Creativity & Operations in Retail Design
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This Friday Jul 12, Ron Thurston sits down with Lance Orso, General Manager of Dallas Harley-Davidson, to talk about the *process* behind building life-long customer relationships. As a 3rd generation Harley-Davidson rider and competitive motocross racer, Lance lives and breathes the lifestyle — but building a strong customer community takes more than brand passion. 🎙️ In this episode of FRONTLINE FRIDAYS, they'll dig into: ▪️ Lance’s philosophy of building genuine connections that go beyond the sale ▪️ Practical techniques for creating lasting customer connections and unique in-store experiences ▪️ Insights into balancing team freedom with professionalism and fostering a culture that thrives on diversity This is real-world advice for any retail leaders looking to enhance their customer relationships and team dynamics. ✅ Click “ATTEND” on this event invitation to join us live or get on-demand access to the recording: https://lnkd.in/e4VG7AvN --- #RetailLeadership #CustomerRelationships #RetailExcellence #HarleyDavidson #FrontlineLeadership #RelationshipSelling #RetailSuccess #CommunityBuilding #LeadershipDevelopment #RetailInnovation #CustomerExperience #TeamBuilding
Creating lifelong customer relationships in retail isn't about the quick sale; it's about forging genuine connections. Harley-Davidson's reputation for community and loyalty sets the gold standard. 🏍️❤️🔥 But Lance Orso, General Manager of Dallas Harley-Davidson, exemplifies these values through his own authentic style of relationship selling. And he's teaching his staff how to do the same. As a 3rd generation Harley-Davidson rider and competitive motocross racer, Lance lives and breathes the lifestyle — but it's his insatiable thirst for knowledge and a propensity for meaningful connection that has propelled him to the top of his field. 🎙️ In this episode of FRONTLINE FRIDAYS, host Ron Thurston and Lance Orso will discuss the processes (it's a legit process!) behind building unbreakable customer relationships. ❤️🔥 They'll dig into: ▪️ Lance’s philosophy of building genuine connections that go beyond the sale ▪️ Practical techniques for creating lasting customer connections and unique in-store experiences ▪️ Insights into balancing team freedom with professionalism and fostering a culture that thrives on diversity This is real-world advice for retail leaders looking to enhance their customer relationships and team dynamics. ✅ Click “ATTEND” on this event invitation to join us live or get on-demand access to the recording. --- #RetailLeadership #CustomerRelationships #RetailExcellence #HarleyDavidson #FrontlineLeadership #RelationshipSelling #RetailSuccess #CommunityBuilding #LeadershipDevelopment #RetailInnovation #CustomerExperience #TeamBuilding
FRONTLINE FRIDAYS Ep 16: Building Ride or Die Customer Relationships
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🇺🇸 Happy Independence Day from YOOBIC! As we honor this historic day in America, we're grateful for the dedication and hard work of frontline teams across the nation who contribute to making every day exceptional. ❤️🔥 Wishing everyone a joyful and safe 4th of July filled with celebration, reflection, and pride. 🎆
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President of RDTS
2wGreat retail information