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Creating lifelong customer relationships in retail isn't about the quick sale; it's about forging genuine connections. Harley-Davidson's reputation for community and loyalty sets the gold standard. 🏍️❤️🔥 But Lance Orso, General Manager of Dallas Harley-Davidson, exemplifies these values through his own authentic style of relationship selling. And he's teaching his staff how to do the same. As a 3rd generation Harley-Davidson rider and competitive motocross racer, Lance lives and breathes the lifestyle — but it's his insatiable thirst for knowledge and a propensity for meaningful connection that has propelled him to the top of his field. 🎙️ In this episode of FRONTLINE FRIDAYS, host Ron Thurston and Lance Orso will discuss the processes (it's a legit process!) behind building unbreakable customer relationships. ❤️🔥 They'll dig into: ▪️ Lance’s philosophy of building genuine connections that go beyond the sale ▪️ Practical techniques for creating lasting customer connections and unique in-store experiences ▪️ Insights into balancing team freedom with professionalism and fostering a culture that thrives on diversity This is real-world advice for retail leaders looking to enhance their customer relationships and team dynamics. ✅ Click “ATTEND” on this event invitation to join us live or get on-demand access to the recording. --- #RetailLeadership #CustomerRelationships #RetailExcellence #HarleyDavidson #FrontlineLeadership #RelationshipSelling #RetailSuccess #CommunityBuilding #LeadershipDevelopment #RetailInnovation #CustomerExperience #TeamBuilding

FRONTLINE FRIDAYS Ep 16: Building Ride or Die Customer Relationships

FRONTLINE FRIDAYS Ep 16: Building Ride or Die Customer Relationships

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Lance: "If you can make a friend before a sale, you've got something." ❤️🔥

Lance on the importance of store teams meshing well together: "You'll succeed so much more if you rely on the team around you. Help each other. You're in it together."

Lance Orso and Ron Thurston this one is going to be a wonderful wild ride. I can't wait! ❤️🔥

Julie Cariven

Delivering the best digital Workplace for Frontliners📱#retailexcellence #luxuryretail

2d

Thank you Lance & Ron !! 🏍🔥

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