Hunter Molzen’s Post

View profile for Hunter Molzen, graphic

Founder at Barbell Apparel

I had several calls with a close friend over the past couple of weeks who felt like their business was underperforming expectations. I offered to jump into the analytics - and see if I could spot any problems. After running e-com businesses for a decade and a half - I feel like I don't even see dashboards anymore. Everything just looks like code in the Matrix 😂. It took me 15 minutes to find the problem. Paid media traffic was down year over year. WAY down. Over 80% down. Budget was down as well - but the main problem is that all of the remaining budget was being shoveled into campaigns that were not well tailored to getting the business new customers. They had decent ROAS numbers on the dashboard - but the actual effect on the business was terrible. And that's the main problem with most agency's. Most of them do not come from an operator, owner, stakeholder role. So their prime directive is to set things up, so that they can show you pretty numbers week after week - and you'll feel to afraid to fire them because you don't want the pretty numbers to go away. I gave my friend - and their agency - several videos on how to re-structure the account and how to report on numbers in a way that will be beneficial to the business. I suppose time will tell how it works out. There is no magic in advertising. Good ads, for a good product, shown to the right people. That's it. If your agency isn't making ads from scratch for you - they don't know, or influence anything that you don't. They're just a labor role. Which is fine. But do not offload your own control of the business to them because you think they are some sort of expert. At the end of the day, YOU have to be the one in control of what's happening - the agency is just a tool to help execute the strategy that's best for your business. I'll post a quick guide to holding your agency accountable in the comments since I'm at the character limit 😂

Hunter Molzen

Founder at Barbell Apparel

5mo

Understand your Agency's motivation: Most agencies come from a background in media buying. Especially over the cheap-cash era of the last decade, that likely could've been from a background in buying media for capital-flush, unprofitable start-ups. Make sure the metrics your having them monitor actually matter for the health of the business. For most businesses, this is likely going to be blended new customer cost of aquisition.

To view or add a comment, sign in

Explore topics